Can I keep my 1.5
 

Ok I've been with NTL since the first day they baught out BB, 512, then upgraded to 1mbit then recently to 1.5mbit and all this time I have been able to download as much as I like.

My understanding is I have to sign up for 2 or 3meg on the ntl site, right?

So if I dont do this will they just let me keep my 1.5mbit connection with no cap?

My concern is i download around 100gig a month if not more and I would rather be slower with no cap. Am happy with 1.5 if thats the case.

:confused:

Re: Can I keep my 1.5
 

There has been a 1GB per day cap in place for quite sometime now, you have been exceding it for a lot longer than you think.
And no you dont sign up for the speed change, it is automatic once your area is switched on (hardware permitting).

And 100GB per month, your lucky you have gotten away with it this long and what the hell do you download?

EDIT: Welcome to the site by the way :welcome:

Re: Can I keep my 1.5
 

Hah well am into mountain biking and am constantly uploading / downloading videos me and my friends have made they have got huge now were getting into making dvd's and have digi vid cams.

So I might aswell upgrade to 3meg then i gues.

I read elsewhere on the forum people were going to a page and typing in their user name and password on the ntl site to upgrade, what was that for then if the upgrade is automatic?

Re: Can I keep my 1.5
 

I think it has to do with some users having new set top boxes installed etc. Im not sure of the specifics but my understanding is that the upgrade should be automatic if you are on a stand alone cable modem (might need to reboot) and there may be some problems if you access your BB through a set top box.

I excede the current cap myself quite often (though nowhere near as much as yourself) luckily for people who excede the cap NTL have never really enforced it, though apparently they will be taking this more seriously by the end of this year.

Re: Can I keep my 1.5
 

Ok thanks alot for your help.

I have a cable modem so ile just sit tight until it goes faster lol

I think maybe part the reason I havnt been contacted for downloading so much is I live in a realy small village i doubt many people have broadband around here so maybe am not affecting it so much?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

It was not always capped its Mr Bill Goodlands daft idea, he also thinks all customers are thick as well.
Get all the details of the original cap here www.anticap.co.uk
__________________

Its true just like a car dont maintain it it breaks same with cable.
Dont check the levels you dont have a connection

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:notopic: I did read the whole thing. Where was I crying by the way? :rofl: Just pointing out your habit of moaning about the same thing in unrelated threads, that's all.

Re: Can I keep my 1.5
 

This is because some people wanted the new speeds before they were automatically upgraded - therefore instead of waiting - they decided to do it manually themselves. :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Anyone know when Stockport (SK6) STB are getting upgraded?

I've got this nice shiney new Samsung just waiting to be pumped with 2000k of internet juice.:D

Re: Can I keep my 1.5
 

Yes, that's what I did via ntlworld.com. 30 seconds later my 750K service was a 2Mb service. Well happy.;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I phoned cs this morning re the upgrade from 1.5mb to 3mb, only had to wait 5mins for someone to answer.
outcome,now been upgraded!!, total time taken 10mins, not sure if this is a record for cs but in any case well done to all concerned.
I live in the Da1 area and have a sumsung box.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I have been upgraded to 2MB, also on a Samsung STB.....

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Mog,

Did you call CS or did it upgrade automatically?

EDIT: Ignore that - just re-read your message - :dozey:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I'm one of the impatient ones and I called CS on Saturday morning, the upgrade was done in about 5minutes...

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just called CS. Spoke to a guy in Glasgow who sorted the upgrade out in 5 minutes.:)

Nice one NTL. Another satisfied customer. :D

To be honest, I've never had any problems with Customer/Tech support. Sometimes you have to wait a while but everything gets sorted once you speak to a human being.