Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Saturday and Sunday it was bumpy both evenings

http://www.thinkbroadband.com/ping/m...28-06-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thunderstorm last night took out TV, phone and internet here..

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Chuckles at the thought of Virgin "not being affected by weather like Sky" is... I know the practicalities of such things of course.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Satellite dishes don't tend to Overheat the way a Virgin cab does :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No but they can overheat in different ways.

Or get covered in bird poop.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What's happens tonight?

http://www.thinkbroadband.com/ping/s...02-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...02-07-2015.png

Same for me. Been having issues past few days and was told high utilisation with estimated fix of end of July :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here in Cambridge.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Local CMTS

http://www.thinkbroadband.com/ping/s...03-07-2015.png

Manchester Core

http://www.thinkbroadband.com/ping/s...03-07-2015.png

My SUPERhub 1

http://www.thinkbroadband.com/ping/s...03-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah as ignition said when the green increases like that its some kind of peering/transit issue I guess the same LINX peering point.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here we go again...

http://www.thinkbroadband.com/ping/s...05-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here to the same degree.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nothing on my graph aside from a slight latency bump due to a bit of higher utilisation.

There's a fault ref on this according to the VM forums, but no idea when or if VM will get it fixed on their end.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The last 2 images you posted never show up, are you doing it right?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...06-07-2015.png

Same here... Was getting like 30-40 down too...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My brothers on same cab as me
http://www.thinkbroadband.com/ping/s...06-07-2015.png

Mine
http://www.thinkbroadband.com/ping/s...06-07-2015.png

Getting 15mb out of 152mb. Over subscription for 8 months now :(

Stay classy Virgin :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Your brother has more problems than congestion.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

His live graph suggests it's gone back to normal-ish now after a restart:

http://www.thinkbroadband.com/ping/s...ee0523eb9e.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

same here. in totally different location. if you do a reverse trace from http://www.thinkbroadband.com/tools/traceroute.html when the issue is occurring you will see it happens at the peering point.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've been getting these issues every night for the past week or so now.

When it starts and i try to log into Gmail or Hotmail i get a notification of possible fraudulent activity as it thinks i'm in a different location.

I'm from Glasgow. When I check my location it always shows as Glasgow. When these issues start happening my location shows as Sunderland.

You can see from the graph it's about to start going haywire again.

http://www.thinkbroadband.com/ping/s...07-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I make this the 4th night running...

http://www.thinkbroadband.com/ping/s...07-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can't see the graphs of the last 2 posts, either you guys are pasting it wrong or something wrong my end.

I also have the bump.

http://www.thinkbroadband.com/ping/s...08-07-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 2ms 3ms
2 te2-2-30.bdr-rt3.thdo.ncuk.net 15 15 0ms 7ms 100ms
3 te2-1-9.star10g.bdr-rt1.thn.ncuk.net 15 15 0ms 12ms 178ms
5 nrth-bb-1b-ae7-0.network.virginmedia.net 15 15 2ms 6ms 34ms
8 perr-core-2b-ae15-0.network.virginmedia.net 15 15 4ms 5ms 18ms
9 king-cmts-09-tenge010.network.virginmedia.net 15 15 6ms 7ms 7ms
10 cpc75599-king9-2-0-cust94.19-1.cable.virginm.net 15 15 13ms 14ms 15ms

https://www.cableforum.co.uk/images/...2015/07/19.pnghttps://www.cableforum.co.uk/images/...2015/07/19.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Odd things happening with the monitor the past few days. Big slabs of red when the modem was on and being used...

Yesterday:

http://www.thinkbroadband.com/ping/s...31-07-2015.png

Today:

http://www.thinkbroadband.com/ping/s...01-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had this sort of thing too.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Notice the red bits at the top of yesterday's graph... never seen that before.

http://www.thinkbroadband.com/ping/s...02-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Things going bonkers again today

http://www.thinkbroadband.com/ping/s...03-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

TB says Windows 10 downloads are causing huge peaks in bandwidth and latency.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I swear when the weather gets half decent in Scotland I get packet loss. Is it telling me to go outside?

http://www.thinkbroadband.com/ping/s...13-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You could see it that way, yes. Alternatively I see it as a heat related network issue, possibly borderline/overheating equipment.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

In Scotland? ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If you're implying equipment cannot overheat in Scotland, it most certainly can.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Anyone else getting packet loss?

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I did see that pattern on one of my graphs - not for my connection, but one in BS14. Self-resolved since.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The local area lost BB yesterday morning, a tech was booked for today, but the fault cleared around lunchtime. The graph for yesterday (and this morning so far) look terrible.

http://www.thinkbroadband.com/ping/s...21-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

S65 area 14 :mad:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Wow, and there I was thinking the days of epic congestion on VM were over...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I did say there was 'virtually' no upstream congestion anymore. :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Everyone getting a hump?

https://www.cableforum.co.uk/images/local/2015/08/3.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Everyone is, I think there was a nationwide brief outage too, virginmedia.com was down as well, now my connection to tbb is being bounced all over and the traceroute to it is showing an IP that when I check it owned by "Telecom Italia Sparkle" in Italy...?

https://www.cableforum.co.uk/images/local/2015/08/4.png

so very strange

Edit: back to normal again now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just FYI aorta is the Liberty Global / UPC network.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I noticed that this morning. Midnight and BAM! Then it reappears until about midday every day. :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I had a wonderful week on Skye a few years back, and it was so hot there was talk of a hosepipe ban !! :)

---------- Post added at 11:18 ---------- Previous post was at 11:13 ----------

Bump over here as well .....

http://www.thinkbroadband.com/ping/s...25-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fixed that for you.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Oh hey they're using themselves for international transit. Interesting.

---------- Post added at 13:39 ---------- Previous post was at 13:38 ----------

The graph, yes. VM's routing cock-up, not so much.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

"Interesting" is putting it mildly. I suppose it makes a lot of sense, though.

You know. Assuming you don't cock it up.

Even my powers are limited :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Aorta has 300Gb/s on both AmsIX and DECIX. Makes a lot of sense for VM to retire their own Amsterdam and Frankfurt peering, in turn saving on hosting and circuit leasing, and use the family's there and indeed in Paris and Ireland also.

Thanks to Aorta VM also now have public and private peering in the Czech Republic, Hungary, Austria, Romania, Poland, Slovakia and a whole bunch of sites they previously had no direct connectivity to in the USA, Germany and the Netherlands.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm assuming said peering can't perform any worse than their own previous routes... Plus what'll happen to VM's own fibre running from Manchester to AmsIX or was that leased?

In any case that level of reconfiguration isn't trivial, so I'm a little surprised it was "just done" without any fuss.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

peering can be worse than 3rd party transit in performance. Depends on how well its managed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Leased. VM's only fibre outside the UK is the Sirius ring between Great Britain and Ireland.

Far easier than, for example, moving the Telewest AS behind the ntl one and, after that, merging them which was also 'just done'.

This is nothing more than editing an AS macro and some route maps. Looks as though it went slightly wrong, too, given Aorta was taking precedence over VM's own LINX peering for a little while. I guess this might perhaps be due to the pre-existing traffic engineering governing LINX and the TBB route on VM's edge.

---------- Post added at 23:11 ---------- Previous post was at 23:08 ----------

Public peering is purely about cost, not performance.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I know its about cost, but his question was about performance.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Wise fountain of knowledge as ever.

Well, that took months, did it not?

Doesn't VM have dozens of ASNs though, and Liberty Global more still. Or do people still not sanity check/ACL their BGP adverts?

---------- Post added at 12:02 ---------- Previous post was at 12:00 ----------

Only with regard to VM's prior Manchester <-> Amsterdam link, which was excruciatingly slow but heavily preferred by VM due to cost.

It was faster going Manchester => London => Paris => Amsterdam via external transit than Manchester <=> Amsterdam direct on VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah vm had poor peering to .nl. I remember those days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

looks like there was a hump tonight, showing on others graphs too.

my min latency rose slightly at the start of Tuesday as well.

https://www.cableforum.co.uk/images/local/2015/08/1.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Usually I have been unaffected by previous "humps" in these graphs but mine shows this too.

It's usually just an indication of congestion on the route used between VM and TBB but still hopefully it can be sorted.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

No? They have AS5089 and they supply transit for the odd customer who have PI address space.

Liberty are much the same. Bunch of ASNs they advertise for as they supply transit, including their own divisions and VM, but the actual advertisements are from 6830.

http://bgp.he.net/irr/as-set/AS-AORTA

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Guess I must have been getting ASNs confused with their prefixes, which they do have hundreds of...

Then again there used to be more!

http://bgp.he.net/search?search%5Bse...&commit=Search

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I see.

So VM do have another AS that's in use and registered to them.

13076 is a single /24 used purely to wholesale transit. It is separate to make it easier to ensure that it doesn't use VM's peering. It's advertised to 2 transit providers only.

None of the others apart from 5089 are active.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Every morning after I switch on, I get "fail to connect" over and over again...

http://www.thinkbroadband.com/ping/s...28-08-2015.png

28/08/2015 14:45:56 GMT 66050310 Auth Success - Web login successful.
28/08/2015 14:45:50 GMT 66050310 Auth Success - Web login successful.
28/08/2015 10:27:53 GMT 66050310 Auth Success - Web login successful.
28/08/2015 09:12:06 GMT 68010302 DHCP WAN IP - 81.105.51.74
28/08/2015 09:11:36 GMT 68000407 TOD established
28/08/2015 09:11:24 GMT 84000510 Downstream Locked Successfully
28/08/2015 09:10:18 GMT 67070100 DBC-ACK not received
28/08/2015 09:09:15 GMT 67070100 DBC-ACK not received
28/08/2015 09:08:11 GMT 67070100 DBC-ACK not received
28/08/2015 09:07:08 GMT 67070100 DBC-ACK not received
28/08/2015 09:06:05 GMT 67070100 DBC-ACK not received
28/08/2015 09:05:03 GMT 67070100 DBC-ACK not received
28/08/2015 09:04:00 GMT 67070100 DBC-ACK not received
28/08/2015 09:03:58 GMT 68010302 DHCP WAN IP - 81.105.51.74
28/08/2015 09:03:22 GMT 68000407 TOD established
28/08/2015 09:03:12 GMT 84000510 Downstream Locked Successfully
28/08/2015 09:02:42 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/08/2015 09:01:42 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/08/2015 09:00:42 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/08/2015 08:59:42 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Stop switching your 'always on' Internet off at night. Problem solved :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah good point, why do you do it dude? Routers aren't supposed to be switched on and off willy nilly and I can't imagine your are saving huge amounts in electricity.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I save electricity when and where I can, and it forces the kids to switch off their PCs and go to sleep.

Plus the Shub is in our bedroom, and I don't want to be dancing to disco lights all night long (those days are long gone).

Plus this is a fairly new fault, never had a problem before.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You got told!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

oh yeah I remember the super blight lights on my superhub, the disco machine :)

I covered it with a sock :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin contacted me, they really want to come out and check my connection. Gave them the option for later this week.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Been monitoring my dads VM connection for the last couple of weeks and most nights it's like this.

http://www.thinkbroadband.com/ping/s...31-08-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...1-08-2015.htmlHere is todays fiasco, can this really be utilisation?
https://www.cableforum.co.uk/images/...2015/09/1.html

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's what it looks like.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

New Shub (5ghz wifi was dead), new tail to my cable to the shub, isolator fitted, attenuator removed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is it working now, though?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

5Ghz wifi cannot be used for the twins' mobiles, turned it off, and now they can't connect at 2.4Ghz. :confused:

Very grassy-looking Think Broadband graph so far (once I'd remembered to change the IP and allow pings). :dunce:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Turn it back on, then?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...14-09-2015.png

Added this on a while ago and only really remembered to look at it. Compared to when I had virgin before, the Maximum latency seems to be all over the place. Is this something I should be logging or was I just lucky before?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That graph is perfectly normal for a VM connection, it looks fine.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hows mine for sky? :P

http://www.thinkbroadband.com/ping/s...14-09-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Pretty good, for any kind of connection.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fair enough then. My old connection the graph looked a bit like grass that had been left a week, this one looks like the garden's been abandoned so thought it might have been something wrong.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

thats VM for you.. lol

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'm still getting a long period or disconnections after powering up the shub each day.

http://www.thinkbroadband.com/ping/s...20-09-2015.png

20/09/2015 14:34:48 GMT 66050310 Auth Success - Web login successful.
20/09/2015 14:34:41 GMT 66050310 Auth Success - Web login successful.
20/09/2015 11:14:06 GMT 68010302 DHCP WAN IP - 81.105.50.232
20/09/2015 11:13:29 GMT 68000407 TOD established
20/09/2015 11:13:18 GMT 84000510 Downstream Locked Successfully
20/09/2015 11:13:00 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:12:48 GMT 66050310 Auth Success - Web login successful.
20/09/2015 11:12:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:11:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:10:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:09:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:08:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:07:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:06:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:05:36 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
20/09/2015 11:04:54 GMT 67070100 DBC-ACK not received
20/09/2015 11:04:51 GMT 85010200 TCS Partial Service
20/09/2015 11:04:44 GMT 68010302 DHCP WAN IP - 81.105.50.232
20/09/2015 11:04:06 GMT 68000407 TOD established
20/09/2015 11:03:58 GMT 66050310 Auth Success - Web login successful.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

OK for 2 days then this happens again

http://www.thinkbroadband.com/ping/s...23-09-2015.png
23/09/2015 15:14:36 GMT 66050310 Auth Success - Web login successful.
23/09/2015 06:56:23 GMT 68010302 DHCP WAN IP - 81.105.50.232
23/09/2015 06:55:46 GMT 68000407 TOD established
23/09/2015 06:55:35 GMT 84000510 Downstream Locked Successfully
23/09/2015 06:54:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:53:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:52:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:51:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:50:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:49:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:48:52 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:48:08 GMT 67070100 DBC-ACK not received
23/09/2015 06:48:06 GMT 85010200 TCS Partial Service
23/09/2015 06:47:59 GMT 68010302 DHCP WAN IP - 81.105.50.232
23/09/2015 06:47:22 GMT 68000407 TOD established
23/09/2015 06:47:11 GMT 84000510 Downstream Locked Successfully
23/09/2015 06:46:29 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:45:29 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:44:29 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/09/2015 06:43:29 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

When you don't use a router the way it is designed (possibly for good reason) then you can't complain when it does not perform at optimum.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It has worked perfectly since it was installed. So why the sudden change in activity?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Why did the chicken cross the road?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...24-09-2015.png

The yellow grass could do with a trim, but I presume its fine ?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM forum tech is concerned with the T4 messages in the network log, so it is a problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Fun times today..

http://www.thinkbroadband.com/ping/s...30-09-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well, last night was fun, my connection went to hell for some reason:

[img]Download Failed (1)[/img]

Still showing T-3 after T3 too, I'm going to guess there's an issue with SNR. Weirdly, despite the upstream going completely nuts, the connection is happy enough to stream BBC 6 Music this morning without a trace of a problem. Will report to VM shortly if things do not improve.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It still doesn't look great.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yeah, it went quiet in the morning but has been pretty much dead for a few hours, a support call on Monday methinks.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I guess you have tried powering down your modem? and looked at your stats?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 34 N/A N/A 35
Frequency (Hz) 35800000 N/A N/A 27400000
Ranging Status Success N/A N/A Retries Exceed
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 46.00 N/A N/A 46.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 637
T4 Timeouts 0 0 0 0

Tried factory reset, modem mode, you name it, the US is completely dead.

I rang 150 who said it was an SNR fault but didn't have a F code to see what was going on. Basically I only got online again today after the modem finally gave up on using the channel, and now my internet is fine aside from a much slower upload.

http://www.thinkbroadband.com/ping/s...04-10-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

New Shub2ac, new power supply. Fingers crossed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Past two nights I've had a 90 - 120 minute outage at midnight. I presume they're doing some work in this area [FLIT3]

http://www.thinkbroadband.com/ping/s...07-10-2015.png

http://www.thinkbroadband.com/ping/s...08-10-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Nope, it's still doing it...... :dozey: I've also noticed that it stops connecting to the net several times a day.

http://www.thinkbroadband.com/ping/s...11-10-2015.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

13/10/2015 09:40:01 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:59 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:57 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:55 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:53 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:51 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:49 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:46 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:44 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:42 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:40 GMT 82000600 Unicast Maintenance Ranging attempted - No response - Retries exhausted
13/10/2015 09:39:40 GMT 82000300 Ranging Request Retries exhausted
13/10/2015 09:39:38 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:36 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:34 GMT 82000200 No Ranging Response received - T3 time-out


Posted to the VM forums but no remedy found as yet.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

18/10/2015 10:30:49 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:54:40 GMT 68010302 DHCP WAN IP - 86.xxxxxxxxx
18/10/2015 09:54:11 GMT 68000407 TOD established
18/10/2015 09:54:00 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:53:44 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:39 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:37 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:51:58 GMT 67070100 DBC-ACK not received
18/10/2015 09:50:56 GMT 67070100 DBC-ACK not received
18/10/2015 09:49:52 GMT 67070100 DBC-ACK not received
18/10/2015 09:48:50 GMT 67070100 DBC-ACK not received
18/10/2015 09:47:47 GMT 67070100 DBC-ACK not received
18/10/2015 09:46:44 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:41 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:34 GMT 68010302 DHCP WAN IP - 86.xxxxxxx
18/10/2015 09:45:04 GMT 68000407 TOD established
18/10/2015 09:44:54 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:44:38 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:44:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:43:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out



I've been posting the graphs, network logs, and power levels, etc to VMs forum, but the responses are practically nil.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I guess all you can do is complain, if you have already had an engineer out, possibly even threaten to leave if you have a good alternative.