Re: 20 Mb/s to 30Mb/s free upgrade
 

Nope, still waiting....

Re: 20 Mb/s to 30Mb/s free upgrade
 

Right well, I renewed my contarct after being told I couldd rop from 50 to 20 and save £30 and I'd get a free upgrade to 30mb.

Well that was a lie as they say no such thing so have now cancelled...

HATE being lied to....got the well you do know that you can only get 3mb in your area without Virgin....no that's nonsense as I had 8 with BT on ADSL and 16 with ADSL2 with O2.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is the webpage (online upgrade) fully automated or would they phone up?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Should me all order online again or phone up if we already ordered a week ago?

What is the best phone number to use?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just called the 0800 number that came on my web order confirmation email and sorted it all out, he said he'd drop me an email in half an hour confirming when I'd get the superhub!

Re: 20 Mb/s to 30Mb/s free upgrade
 

What number is that please as mine was an 0845 number?

Re: 20 Mb/s to 30Mb/s free upgrade
 

AFAIK if you have the superhub and 20MB already the upgrade in speed should take place automatically and no £30 activation to pay.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just called "normal" customer services and they said it would cost £6.56 (I kid you not) on top of my normal bill, plus £30 activation fee for the self install. I told the lady I have the superhub already and she was totally lost....

Now lets try "proper" customer services aka Retentions!

Re: 20 Mb/s to 30Mb/s free upgrade
 

0800 052 7588 - Straight through, no menus, knew exactly what I was going on about.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Called Retentions and 30mb isn't set up yet within their special deals. If I upgraded now it would cost the extra £6.56 and I would lose the retentions deal I am on.

So its a case of waiting, which if it ends up a free upgrade, then its worth it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mines all sorted, i phoned the 0845 number on my email and went through the menus.

Paying £30 activation fee but they said they need to send an engineer which is coming on Sat 19th Feb.

New 12 month contract but the system said my monthly bill would go down 50pence a month.

So if that all works out i'll be happy!

Re: 20 Mb/s to 30Mb/s free upgrade
 

How does it cost 6.56 more a month

---------- Post added at 10:15 ---------- Previous post was at 10:11 ----------

Unless my eyes are mistaking me the price of XL BB has come down to 18.50 from 20.00

Re: 20 Mb/s to 30Mb/s free upgrade
 

Becuase I'm on a retentions deal, so if I upgrade now, I'll lose that deal and pay more, the standard price. Until its set up in Retentions, I can't upgrade yet unless I pay more.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Loving the various billing related complaints, which from the last couple of pages mostly seem to be affecting people on non-standard deals.

This is what happens when you hand out retention deals like sweeties I guess ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

.....if I and anyone else can getter a better deal, ie in this case a free upgrade. Who's the fool here, the person that goes for a better deal or the person that doesn't?

Sweeties or not, VM only do what they want to do.

And I guess you're not on a special Sky deal, or BT deal or 02 deal....