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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

chrisb123 08-03-2005 17:30
Re: New Speed Upgrades 8th March. (Part 3)
 
What details do you have to give NTL when you phone? I don't have much of an idea what my username/password is etc.

etccarmageddon 08-03-2005 17:32
Re: New Speed Upgrades 8th March. (Part 3)
 
they should be able to locate you via your post code - also check your direct debit that has an account number on it.

Stephen 08-03-2005 17:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Now on 3MB. woohoo

dbateman2k5 08-03-2005 17:34
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by spr33
When was it they said they'd come with your new STB? Myself and alot of other customers got told 4th/5th April.
Thursday March 10th between 12pm & 6pm

Phoned last Thursday to request new STB

flook 08-03-2005 17:36
Re: New Speed Upgrades 8th March. (Part 3)
 
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?

Reddevil63 08-03-2005 17:39
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Reddevil63
Just phoned CS after no joy with upgrade link via Ntlworld website and spoke to helpful Scottish chap. Said did he want to do the upgrade for me over the phone, I said yes and a minute after ending call my modem re-booted and I am now upgraded from 750k to 2 meg! :D

Done the speed test and all ok!
Further to this my upload has gone up from 128k to 200k! :D

Albie 08-03-2005 17:41
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by flook
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?

Don't count on it. I've been manually upgraded four times today by CS with no speed change whatsoever. :rolleyes:

Thorny 08-03-2005 17:45
Re: New Speed Upgrades 8th March. (Part 3)
 
just did a speed test and got a nice downstream of 369kb/s :D

Neil 08-03-2005 17:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Sharpy
Been with ntl for about 4 years, im happy with the service provided my only gripe being that im unable to subscribe to broadband internet on its own and have to have it as part of a package with set-top box and phoneline, but anyway. Nice to finally post!
No you don't, you can have a SACM (Stand Alone Cable Modem) for your BB on it's own.

:welcome: to the site. :)

Fuzz 08-03-2005 17:48
Re: New Speed Upgrades 8th March. (Part 3)
 
Upgraded earlier this morning via the website (http://www.ntlworld.com/data-feeds/e...tierMigration/)

One manual reboot later and I was pumping along at 2mb. :)

London - E11 (Bromley)

Just a shame they can't get the caller i.d. working :(

DJ Dave 08-03-2005 17:58
Re: New Speed Upgrades 8th March. (Part 3)
 
Just had a big shock, thats £25 then please, i was like What! :confused: i said fine then i will leave it for now. I put down the phone and it rings and he says oh my fault it's Free now and i should have 1mb by 8pm

banjo 08-03-2005 18:02
Re: New Speed Upgrades 8th March. (Part 3)
 
I keep getting this-Unable to Identify Cable Modem
Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

I have spoken to someone in India I think ? Who did not have a clue, so if they cannot identify my cable modem or MAC address will I not be upgraded !

Florence 08-03-2005 18:03
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by flook
Spoken to Technical Support, They have been told that under no cicumstances are they to manually upgrade anyone, tho he admits that customer services are doing so, "depending on who you speak to"

So I'll try CS again :)

How do I avoid the Indian connection?
Tech support could be in India CS is in the UK call CS they will do it or use teh online page here to upgrade

Graham M 08-03-2005 18:04
Re: New Speed Upgrades 8th March. (Part 3)
 
Can the Pace STB Cope with 2MBit, hopefully getting a Samsung box any time soon, once this is installed will they upgrade me if I phone them?

A|ex 08-03-2005 18:05
Re: New Speed Upgrades 8th March. (Part 3)
 
3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke.

Its a good job i live in an area which is supported by other isps.


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