Re: *All* ntl 10meg Discussion (part 2)
 

I'm still a little confused as to whether this has already been made live nationally - or whether this is still restricted to those areas that were already trialling....
....so....
....anyone in Reading getting 10 meg yet?

Re: *All* ntl 10meg Discussion (part 2)
 

Stairpotato ...

Glad your asking. The answer is no - I'm also in the Reading Area. I am on 3Mbit and the upgrade page will not allow me to do anything. I want to phone CS services but I would like to know if I have a cat in hells chances (i.e. the service is working in the Reading area) before I sit on the phone...

Mark

Re: *All* ntl 10meg Discussion (part 2)
 

as far as I can see it's national.

Re: *All* ntl 10meg Discussion (part 2)
 

14 minutes to go to customer services opens at 8am

I do believe they,ve requested armour because of yesterday

Re: *All* ntl 10meg Discussion (part 2)
 

I think I would be going sick today If I worked for NTL customer services

Re: *All* ntl 10meg Discussion (part 2)
 

Any idea if the 3mb > 10mb thing applies to ireland?

Re: *All* ntl 10meg Discussion (part 2)
 

All you people with new modems....
I still have an old motorola surfboard modem, which 'says' it can handle 42Mb.
Anyone else still have one of these beasts?

Also the speed settings are set locally still? Via a cm file?
Could be time to dig out docsis again and have a DIY speed increase, save those nice ntl bunnies some work....

Re: *All* ntl 10meg Discussion (part 2)
 

What Us Not Getting It

Yes I Think It Does

Re: *All* ntl 10meg Discussion (part 2)
 

I bet NTL Customer services just got 3000 calls within the first ten minutes, I really can't say anything I was contemplating on ringing them.

Re: *All* ntl 10meg Discussion (part 2)
 

A new report shows NTL speed upgrades cause excessive amounts of stress in it's customer service department

I wonder why?

Re: *All* ntl 10meg Discussion (part 2)
 

just been upgraded to 10mb but speed test show only 5mb

Re: *All* ntl 10meg Discussion (part 2)
 

I just rang the ntl cs department and i'm being told that, my speed can't be upgraded as it isn't available for me yet i am on the ntl 3mbit account is this right? im ringing the 0800 052 2000 number. Am i doing something wrong? lol... forgot to include i livei n the Grimsby area ... get me wrong but it does seem like a national upgrade right? :/

Re: *All* ntl 10meg Discussion (part 2)
 

What modem?

Re: *All* ntl 10meg Discussion (part 2)
 

Yesterday i phoned cs to downgrade my TV package to basic and my BB down to 2MB from 3Mb but this morning no change,phone them again just now,got told unplug my box to reboot which i already have done which i told her,she says it sorted at her end and i won't charged for the old package,am i entitled to a refund if i do get charged?

Re: *All* ntl 10meg Discussion (part 2)
 

Actually - I've just got it!! Thanks to a helpful welshman.