Re: 20 Mb/s to 30Mb/s free upgrade
 

.....we're waiting to find out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just been on the phone. They said if I go to 30Mb my bill will increase by about £33!

Re: 20 Mb/s to 30Mb/s free upgrade
 

That doesn't sound right. There are price rises coming on the 1st April and what with the VAT increase kicking in now, that's a double rise. But that seems excessive! Just wait for the press release.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yeah it was offshore he said I would be entering a new contract and my service price (retail rates XLBB XLTV, XL Phone for £33) would double if I added 30Mb. It has to be wrong because for £42pm I can get 50mb added.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just looked at the traffic management policy for 30Mb and it seems very generous

https://www.cableforum.co.uk/images/...011/02/136.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

...thank you.:) A 7.5mb unlimited service, for the price, is pretty good going.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's a nice STM.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've just been on the phone to Customer Services to upgrade from 20Mb to 30Mb.

He told me it is a one off charge of £30 (inc VAT), my monthly bill will stay the same, and a superhub will be sent out to me (arriving on Friday).

He has also activated the upgrade (I'll check it when I get home tonight, and let you know the outcome).

Re: 20 Mb/s to 30Mb/s free upgrade
 

How the hell!.

I've just been on the phone again to the UK team this time and he said for me it would be an extra £33pm!

Re: 20 Mb/s to 30Mb/s free upgrade
 

All sorted here. Hub on it's way. My monthly bill has actually gone down :)

---------- Post added at 09:17 ---------- Previous post was at 09:11 ----------

Ooh, actually tech coming to install on Thurs instead for some reason.

Re: 20 Mb/s to 30Mb/s free upgrade
 

More confusion without the upgrade page! Why can't they get anything right!

EDIT

this is the upgrade page if it hasn't already been posted.

http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've tried using that link but because I'm on a VM partner rate I don't think the order will go through.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Any news on what happens if you're on 20Mb and you've already got a Super Hub?

Re: 20 Mb/s to 30Mb/s free upgrade
 

And you didn't think that was worth mentioning earlier? :scratch:

It seems to me that the rate you're on is preventing the CSR from processing your upgrade as an existing customer transfer at no extra cost. His systems are most likely telling him that your package change amounts to a regular upgrade and is quoting the price accordingly.