Re: Upgrade from 2 - 10 meg
 

Were you given a 20mb trial at some point? There was a fault where downgrades were not processed even though the trial had been cancelled and system reported wrong speed. (This happened to me)

Re: Upgrade from 2 - 10 meg
 

Would checking what is showing up on chrispy2000's modem operation configuration throw any light on what is happening with his BB speed?

Re: Upgrade from 2 - 10 meg
 

If he posted it and if he is getting that speed then it is a Virgin error.

Re: Upgrade from 2 - 10 meg
 

When you back at work Moldova? :p: you could sort out his "speed" problem

Re: Upgrade from 2 - 10 meg
 

Nothing to do with me I only fix faults, if he is getting 20Mb then that is down to Customer Services.:D

Re: Upgrade from 2 - 10 meg
 

Fair play.

Re: Upgrade from 2 - 10 meg
 

I fell even sillier now.
I’ve deleted that email address now anyway

Re: Upgrade from 2 - 10 meg
 

I've been upgraded from 2-10MB for about a week and my speeds have been very erratic.

I posted a thread about poor speeds between 9mp and 12, but now it seems my connection jumps between the full 10MB and only 1MB frequently throughout the day. Very rarely is it somewhere in between.

I haven't been going over the traffic management limits and i've tried plugging straight into the modem.

Is anyone else experiencing similar?

Re: Upgrade from 2 - 10 meg
 

No you have not so you need to ask a moderator to do it for you.

Post your operational config so that you can make everyone jealous:D

Re: Upgrade from 2 - 10 meg
 

Yep that was why I asked if he was in the right thread..;)

Re: Upgrade from 2 - 10 meg
 

How do I get hold of a moderator?

I better not say anythink more about my speed, mind you my laptop doesn't show half that speed.

Re: Upgrade from 2 - 10 meg
 

You can just remove the attachment yourself by going to User CP> Miscellaneous >Attachments and just delete the attachment.

Re: Upgrade from 2 - 10 meg
 

I have checked at Myvirginmedia and my speed says 10mb M so I know the upgrade has gone through. I rebooted the modem as I was told, basically unplugging it for a couple of minutes. The system is faster now but only to about 4mb never been more than 5mb. I do have wireless internet and I know this can cut the speed but should it be to this extent. The increase in speed although supposedly doubled even to 4mb is hardly noticeable. Is there anything else that can be done or is it just the wireless thats causing it.

Re: Upgrade from 2 - 10 meg
 

Can not find were I saw log on to my Virgin media to see what you are on at the moment. Any way whom ever it was thanks :p:

Re: Upgrade from 2 - 10 meg
 

Thanks for that all gone now.
Thanks again