Re: *ALL* Speed Upgrade Discussion In Here Please
 

The cap levels quoted are just a reiteration of the present soft cap which will continue as a soft cap for a while after the speed upgrades have been implemented. Hard caps will follow not too long afterwards which will be different but we will have to wait and see what those hard caps will be and what happens when you reach them. Some 3Mb to be customers will drop to 2Mb to save money but the really heavy downloaders will probably stick with the 3Mb in an effort to download even more of the internet. My own feeling is that after the speed increases and whilst the caps are still soft NTL may start sending out letters to the very heavy users who have not moderated their activities.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

What would NTL consider heavy use before the letters and the caps come in? I must say that as it is at the moment i have never received anything from NTL no matter what i downloaded.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

It is a parents duty to educate their children and teach them what is right and what is wrong. If you have never had children you are not speaking from experience. I have had children and do know what I am talking about. It is possible for children to misuse the telephone and run up bills which can be astronomical at the side of what a broadband bill is. The thing there is that you won't know about the massive bill until it pops through your letterbox. It is easier to monitor broadband usage than it is telephone usage. If the kids use up your broadband allowance then you may have the inconvenience of having a lower speed for a few days or could be weeks but that is livable with unlike a telephone bill which has to be paid. I do live in the real world and have more of a clue than you seem to have.


I think that statement illustrates just who has a clue and who hasn't. NTL has not grown big and fat, quite the opposite, it is riddled with debt. You have to realise that customers have to pay the cost of the service that they are using and a little bit more to provide an income to the people who have invested in the company. Unfortunately some users regard an unlimited service as a licence to use as much of it as they can and refuse to voluntarily moderate their usage to the usage pattern that the price is modelled on so that the service can continue to operate at the cheap price that it is.



Is NTL making money now and if it is, is it making enough to finance network upgrades and maintenance? Whether it is or not, NTL is still spending money upgrading the network. Most NTL customers have a usage pattern that is within the level of the caps and will welcome the upgrade in speeds. Faster speeds don't mean that you have to download more.
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I would say anything that is in excess of their present soft caps is considered heavy use. Letters may not have been sent out in the past but I think they may be in the future. A lot may depend on how customers usage alters with the new speeds. NTL may have plans to cater for the heavier user, watch these forums as any details will probably be seen on here first.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

A new price plan for heavier users seems like a good idea to me i wouldnt object to paying a higher price for higher usage, this would be one way i would be able to stay with NTL for my ISP. :disturbd:

Ntl Broadband Upgrade
 

Hi all
having major problems with NTL in that trying to upgrade from 300k to 750 they tell me they cant find my sabs account without the account they cant upgrade my speed. They sent me 2 new install disks with new pin numbers but it wont let me generate an account as it says the mac address on the modem is already registered :mad:

Re: Ntl Broadband Upgrade
 

:welcome:
I would start a new thread on this problem if I were you, it is a specific problem and will get lost in the noise of this thread, someone like Debsy will probably sort this out in a heartbeat.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

2 things.

1 - Wannaddoo see a massive consumer burst after upgradng speeds with caps, has anyone seen the tv advert? There is no mention of a cap and if there is its in small print and I didne see it probably along with millions of others. It is the same old story it is assumed if the customer doesnt know about it then they agree with it this is simply not true. It is one of those things that work well at first then when people start seeing the downfalls then the consequences will happen.

2 - If the same group of people own both ntl and telewest how can ntl use the excuse ntl is been run like this because the owners demand it, wouldnt telewest be run the same way if that was the case? or have they simply demanded telewest is run for benefit of consumers and ntl is run for benefit of profits.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

If Ignition is to be believed, Telewest are currently reaping the benefits of a huge upgrading program they carried out before they nearly went bust. At some point, they won't have the ability to upgrade speeds any further, so will be in a similar position to NTL.

So, yes, I do think that although Telewest customers appear to have a better deal at the moment, that will stop.
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This is offtopic, but bearing in mind the content of some Internet sites, I would hope that parents DO monitor how much (and what) their kids are downloading.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

I am quiet happy with the 30gig a month download limit but only if this is 30gig a month and not done on a gig a day basis. If my connection drops to 57k on any one day I think I'll be off. Will NTL be offering any tools to monitor ones own usesage ? I am not very happy about the news of the drop to 57k if this is true. I think the best solution all round would have been to charge a small amount for any usesage over your allowance. ;) :( :confused:

Re: *ALL* Speed Upgrade Discussion In Here Please
 

I'm currently on the 750k silver package. when the speeds change will i be able to "downgrade" to the bronze package then go up to 1 meg on that package ?? :rolleyes:

Re: *ALL* Speed Upgrade Discussion In Here Please
 

1 - Is made very clear by Wanadoo here in their signup pages: http://wanadoo.co.uk/time/broadbanda...nternet_access

If it weren't present and duly noted on the advertisements the ASA would have received complaints, ISPs love biatching at it each other over their ads and report one another at the drop of a hat.

2 - Telewest had (notice use of had) spare capacity, which was how they could implement their speed increases so quickly. Most of this is now gone so they have to spend serious money as ntl have had to to finance any more speed increases rather than getting them free or at very little cost.
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Yup, with a lower usage allowance, but if that usage allowance suits you go for it. Weird seeing someone complain about the idea of saving money.

Re: *ALL* Speed Upgrade Discussion In Here Please
 

Regarding needing a replacement modem in order to get the Upgrade (2MB). I have a standard NTL 200 Cable Modem, is this ok or will I need an upgrade?

Re: *ALL* Speed Upgrade Discussion In Here Please
 

All Stand Alone Cable Modems (SACMs) on the ntl network will be able to handle the current round of upgrades without an upgrade. This includes the ntl 200. :)

Re: *ALL* Speed Upgrade Discussion In Here Please
 

Answered lots already - no you are fine :)

Moderator types, any chance this thread could be closed and another opened due to the insane length of this thread now?

Re: *ALL* Speed Upgrade Discussion In Here Please
 

Thanks, Im new so wasn't sure!