Cable Forum - NTL does anyone know an effective way to get your complaints resolved

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - NTL does anyone know an effective way to get your complaints resolved (https://www.cableforum.uk/board/showthread.php?t=51573)

Re: NTL does anyone know an effective way to get your complaints resolved

Hi Lostandconfused 'n' all

well after a day of stress and not being able to sleep, I finally managed to speak to someone at NTL customer services with some initiative. There is a God! Finally (after a tiny bit of being firm), the guy I spoke to sorted the problem out with his superior and they should be crediting my account as we speak. Thanks to Lostandconfused (I think) for advice on trying to keep calm whilst speaking to NTL advisors. Ta.

The only thing I have to do now is hope that they do what they said they would do and credit my account before the bailiffs are sent round my flat. Fingers Crossed.

J

ps I asked for a letter from NTL to explain that this was their mistake in case my credit rating is affected by this and they said it would be ok because this is reversed when they credit my account. Is this true? or am I expecting the banks to refuse me a loan sometime soon?

Re: NTL does anyone know an effective way to get your complaints resolved

Quote:

Originally Posted by HughesJ (Post 34107544)

Hi and help,

I have also posted on the 'NTL complaints' thread but not sure if its still running. But from reading through seems that plenty of NTL customers and ex customers have had problems with closing NTL accounts ie you close it and one year later you get a debt collection notice at your new address because the account hasn't been closed properly and NTL have still been billing you at the old address. This is what has happened to me this week.

It is comforting to know that I am not alone but after trying endlessly to try to get to the bottom of this with customer services I have no idea what else to do. I have been up early today to write a letter of complaint to NTL House in Hook. But I'm not sure if this is going to help me. I have a week to sort this out before I get the court order from the debt collection agency on behalf of NTL.

lesson learned: never trust NTL customer services when they say they have closed your account

:welcome: to the forum.

I just need to say one thing (and this applies to everyone).

If you have a specific problem that you would like us or the members to help with, please create your own thread in the relevant forum (click http://www.cableforum.co.uk/board/index.php , then the relevant forum and finally "New Thread".

If we have many people posting about their problems in the same thread, then it becomes almost impossible to keep track of who is answering who. If this happens, you are less likely to get help.

Re: NTL does anyone know an effective way to get your complaints resolved

it shouldnt affect your credit rating, but i would get in touch with the collection agency to make sure they are aware that it was a mistake so they shouldnt be taking any more action.

you can also check your credit rating online, i think you can do it free as part of a trail too, not sure of the adress but you should find it on google