Re: NTL Speeds and Throttling
 

so what's the problem? over population of your UBR in terms of users to the amount of bandwidth etc or a high number of users taking the pee by maxing out their connections?

Re: NTL Speeds and Throttling
 

Both :(

---------- Post added at 11:48 ---------- Previous post was at 11:47 ----------

Bad :(

Re: NTL Speeds and Throttling
 

I was told that was not my problem by tech support. [i asume they can tell]
and mines still sucks. At least the ntl phone calls have stopped, theres no point in engineers trying to visit me anymore. ;)

Re: NTL Speeds and Throttling
 

Do tell ;)

Re: NTL Speeds and Throttling
 

Ok

I have to wait till the end of the month. That is when my UBR is scheduled for upgrade. :(.

Mon, 13 Mar 2006 16:33:29 GMT
1st 128K took 1171 ms = 111932 Bytes/sec = approx 931 kbits/sec
2nd 128K took 1907 ms = 68732 Bytes/sec = approx 572 kbits/sec
3rd 128K took 1906 ms = 68768 Bytes/sec = approx 572 kbits/sec
4th 128K took 1625 ms = 80660 Bytes/sec = approx 671 kbits/sec


To repeat this test from the source server click here.

So will have to bite my lip and wait. My BT line goes active tomorrow so i can then move to BE in August when they go live here. That's unless NTL get there act together.

Can i just say that if it was not for the great staff that NTL have working for them who go out of there way to help and fix things i would have disconnected today. The help i got from certain Engineers and a Manager today is fantastic, If only the same could be said for the so called help i got from tech support in India this morning. I can only say that if that's the standard of help given out to people then i am saddened and shocked.

Re: NTL Speeds and Throttling
 

I think waiting a couple of weeks is a good result. Shame they want to **** customers off by having a call centre which is clearly not upto the job. If I have problems and need to ring this 10p service then I will be considering cancelling and going to ADSL over paying for them to tell me to reinstall windows etc. I've dealt with off shore call centres and they're all bloody useless. Cant tell a word they're saying and they are reading from scripts.

Re: NTL Speeds and Throttling
 

That mirrors my experience exactly, once you get higher in the chain things move along, but normal (Indian) tech support is useless for real problems, in fact its worse than useless because they make you do things that you already know are a waste of time.

I'm also currently investigating a BE account on our BT line, the plan is to run the 2 connections for a month or so and and see which one is best.

From the help I've recieved from some 'beings' today regarding routes and comparing speeds to the USA it seems that BE are way out in front.
Time will tell I guess.

Re: NTL Speeds and Throttling
 

Bill at least you have an upgrade scheduled, they are telling me my ubr doesnt warrant an upgrade which is absolute bull****.

here is a peak time test.

Mon, 13 Mar 2006 19:42:38 GMT

1st 512K took 2078 ms = 246.4 KB/sec, approx 2030 Kbps, 1.98 Mbps
2nd 512K took 2859 ms = 179.1 KB/sec, approx 1476 Kbps, 1.44 Mbps
3rd 512K took 2250 ms = 227.6 KB/sec, approx 1875 Kbps, 1.83 Mbps
4th 512K took 1750 ms = 292.6 KB/sec, approx 2411 Kbps, 2.35 Mbps

Overall Average Speed = approx 1948 Kbps, 1.9 Mbps

this is on 10meg, if I downgrade to 2meg it will be slower I wouldnt get 1.9meg on 2meg.

Re: NTL Speeds and Throttling
 

:LOL:

They have to do it first :) I have fingers and toes crossed

Re: NTL Speeds and Throttling
 

Ah ha! Someone else with a nice SLOW 10MB connection - I get about the same on my 10MB which I think is via Stockport but the strange thing is after 11pm ish it jumps to around 7MB DL - Do NTL need to do something to correct this and if so can we check schedules? All the engineers I've spoken to toe the company line of "up to 10MB - **** happens".

Squirrel

Re: NTL Speeds and Throttling
 

Indeed i gave up on NTL's 10 meg and went back to 2 meg as that was very stable untill last week, Now i am lucky to get 1 meg never mind 2. Hopefully that will be fixed at the end of the month.

Re: NTL Speeds and Throttling
 

yeah I think 10 to 11pm is busier then 8pm here.

Tue, 14 Mar 2006 22:09:42 UTC

1st 512K took 3593 ms = 142.5 KB/sec, approx 1174 Kbps, 1.15 Mbps
2nd 512K took 3000 ms = 170.7 KB/sec, approx 1407 Kbps, 1.37 Mbps
3rd 512K took 6032 ms = 84.9 KB/sec, approx 700 Kbps, 0.68 Mbps
4th 512K took 2609 ms = 196.2 KB/sec, approx 1617 Kbps, 1.58 Mbps

Overall Average Speed = approx 1225 Kbps, 1.2 Mbps

on 10meg

Re: NTL Speeds and Throttling
 

Something has been done today. My son told me the modem went off line for a sort while and i have just done a speed test and got this.

Wed, 15 Mar 2006 17:02:58 GMT
1st 128K took 546 ms = 240059 Bytes/sec = approx 1997 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec


This is the fastest it has been in 2 weeks. :tu: to who ever was working on this area today.

Re: NTL Speeds and Throttling
 

time to upgrade back to 10meg Bill?

Re: NTL Speeds and Throttling
 

Lets see how it is after 6 first :LOL: