Re: *ALL* ntl Cap Discussion (Part 3)
 

What I dont understand is that the customer services are allowed to say one thing, and then something else happens e.g the caps.

When the speed was increased and the caps anounced I rang up to leave.
The customer retention people then told me dont worry about the cap.. as ive already said.

Its now a bit of a pain having to cancell phone, broadband, tv etc, and go else where but if thats the only way to get around the cap without doing something illegal then thats what ill have to do.

Re: *ALL* ntl Cap Discussion (Part 3)
 

I think they call it a soft cap for a reason they will enforce it if it is abused :)

Re: *ALL* ntl Cap Discussion (Part 3)
 

Wonder who you spoke to who claims to be an expert?

Heh @ the comparing of experience, I'll quite happily tell you it's as accurate as you could wish for to be honest, even with my mere 6 years of experience I can assure you it's bang on if it's coming from the source I think it is.

Worth your remembering that you could see various non-unicast traffic hitting your modem and that'd go on your stats, whereas the measuring systems would only count unicasts and multicasts.

Presumably you're breaking 150GB/month probably either through using the link for business purposes or 'dubious' material, so you've little chance of finding sympathy for your plight here. Whatever the CSR may have informed you the T+Cs are specific.

A 'soft' cap of 30GB/month, if you're doing this 5 times over to be honest you can't be too amazed if you get pulled up on it.

The only definite guide that you can go by is the T+Cs, customer services aren't always the best informed people and certainly shouldn't be taken as gospel on matters like this, major management decisions.

This probably isn't something that was decided on lightly or at a low level, and chances are that CSRs weren't aware of it much before it actually happened, so they may not even have been misinformed, just had out of date information.

If you've had ntl for over a year you certainly have the right to cancel, and may want to consider it in order to find a service more appropriate to your needs.
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The 1GB/day guideline has been there for years. This was just reiterated by the upgrade. I'm afraid I can't see this as being a point, although it's a bummer you were misinformed the information may well have been correct at the time.

My feelings regarding customer retention aren't something that I'd comment on in public too much, they probably have a list of stuff they have to follow, however I absolutely hate the fact they are there to beg you to stay by any means necessary, yet don't have the tools (a new contract) to make it stick. A 'poopy' job indeed.

Re: *ALL* ntl Cap Discussion (Part 3)
 

The funny bit about what the expert said was "you are allowed to send/recieve 8000 emails." When I asked him what happened if they were large emails did this mean only 4000!! Im afraid he didnt see the funny side. The guys in my office did!!

Re: *ALL* ntl Cap Discussion (Part 3)
 

Hrm who the *bleep* was this guy? Where did his IT experience come from?

This is a bit scary :)

Re: *ALL* ntl Cap Discussion (Part 3)
 

For all the people who say you can't go over the cap without using your sevice for business or illegally. Try:

http://www.archive.org/

Your can download dvd's of films that are in the public domain. There are lots of great movies like White Zombie, Reefer Madness, A farewell to arms and many, many more.

Re: *ALL* ntl Cap Discussion (Part 3)
 

i have watch these threads with interest and find it funny so many like or think caps are ok and that most will be happy with them

personaly i signed up to an unlimited service but thats not my main dislike of caps my main one and one that a lot who havnt complained so far will most likely complain on enmass after this rather unthought out speed upgrade

that will be cost because though unlimited was part of what i and many of my friends and family signed up to the main part was cost i was sold this mainly on the " no need to worry about your bill " side of the sales pitch broadband always on no need to worry about that phone bill

plus i and many of my friends were offered or sold a nice router so we could use it between the family

now if many of you cant see 2 or three kids plus mum and dad useing this service is unlikely to stay under these caps then you arnt living with kids lol

and as many have said its total cost that i will worry about not speed so unless the uncapped services are reasonable they will see lots leave as most of us dont care if a page takes a fews seconds more but we do care if the bill isnt fixed

Re: *ALL* ntl Cap Discussion (Part 3)
 

I want to ensure I don't go over 30Gb next month, I've been looking on this thread for what I can actually use to monitor it. PRTG is out of the question 'cos my router doesn't support snmp :( but I ONLY want to monitor up and down traffic from my modem (terayon), nothing from my internal network.

WHAT CAN I USE TO MONITOR MY UPLOADS and DOWNLOADS ??!!

NTL are not playing fair with this, we were promised the tools to monitor our bandwidth usage and once again NTL have failed to deliver.

Also, has anyone heard anything more concrete about these uncapped services? or are these yet another NTL lie to keep customers (in the short term) like the "Power users" lie was?

Re: *ALL* ntl Cap Discussion (Part 3)
 

If I got a letter the first thing I would do when speaking to ntl is ask for them to provide me with the means to monitor their measurements, if they say no then I will tell them to stop wasting my time with something I cannot keep an eye on.

Re: *ALL* ntl Cap Discussion (Part 3)
 

How about NetMeter?

Re: *ALL* ntl Cap Discussion (Part 3)
 

Doesn't that just monitor one machine?
PLUS, I can't see any option for ignoring network traffic, looks like that isn't right either

Re: *ALL* ntl Cap Discussion (Part 3)
 

Utterly pathetic, I've just spoken to an unhelpful, rude and knowledgeless member of the AUP team and it seems there is NO means for me to monitor my usage. NTL are pathetic, not even BT (who haven't actually started writing to / capping their users yet) give you the means to check.

I'm willing to stay within 30gb, but I fail to see how I can ensure I do so.

I think the best option for me is to just disconnect the modem for the month of september as it's the only way that I as a multi PC household can be SURE not to go over this pathetic "cap".

Re: *ALL* ntl Cap Discussion (Part 3)
 

wot the hell are you guys downloading to go over the limet

Re: *ALL* ntl Cap Discussion (Part 3)
 

PORN!

Re: *ALL* ntl Cap Discussion (Part 3)
 

Well isn't true that we can all go over to the AOL network over NTL lines?

They offer 2meg line unlimited for £29.99 per month.

You do not have to use there software, just their connection. So this is a better offer than NTL and is cheaper?


BB