Re: New price rises 2021!
 

I've found this constantly and it's been an issue getting through to the UK recently (I've tried a few times but always get India). I'll have to try again in the mornings as it has always been afternoon when I've called.
Retentions always used to be UK based.

It seems the UK staff have access to a different billing system, as they've told me before that 'loyalty discounts' are separate from the main bill/discounts - which confuses the hell out of the offshore staff!

Tom

Re: New price rises 2021!
 

This is same with SKY i got through to overseas and said no to the offer he was very good tbf and put me through to another retentions department in Scotland who gave me a much better deal.

Re: New price rises 2021!
 

I tried a few times last month usually it went overseas who offered diddly squat. On one occasion in went straight to a nice Scots bloke who did me a decent deal.

No price rise for me yet, hopefully my deal superceeded it.

Re: New price rises 2021!
 

I always ring retentions early morning (9 ish) and have never been put through to offshore yet. I realise I've probably just hexxed it and will never get through to the UK centres again. :erm:

Re: New price rises 2021!
 

Got through yesterday after a pretty long wait and luckily a super polite Welsh chap picked up. UK staff are up there with the best IMO.

£44 for 200meg BB/'Mix' TV (which is seemingly still a thing) and the obligatory phoneline. Did enquire about Gig BB but it's a long way off for PO9 apparently!

They satisfied my 'new customer' price stipulation, so agreed.
Don't much like the new 18 month contracts - But I can only assume there'll be another price increase/get-out clause before then!


Tom

Re: New price rises 2021!
 

Mix TV is now a legacy tier, it's bound to be the confusingly similar MixIt.

This similarity seems to have resulted in many misunderstandings by customers and VM staff based on the many threads I've seen on thr official VM forums since the MixIt/MaxIt pairing of tiers were introduced.

They really do still sell Mix. However you are right to point out it often gets confused with Mixit.

Re: New price rises 2021!
 

I stand corrected...and very surprised. :D

Re: New price rises 2021!
 

I've still got 'Full House'. Don't need the kids tv, but part of my discount depends on it (something to do with Tivo upgrade years ago. You got to keep your old box as an extra for free, but only if you had Full House). Still getting that discount, downgrading to Maxit increases my cost.

Re: New price rises 2021!
 

That's keeping something though. I was talking about selling TV tiers to new customers, and existing customers as part of trying to get a new deal.

Many of the latter have not realised what they were getting (or not getting) when they moved onto their, at first, seemingly better deal.

I'm still on the Fun TV tier, which is legacy (though I was wrong about Mix, so maybe it isn't ;) ), I wasn't saying people weren't on old TV (legacy) tiers because I know many still are, myself included.

Re: New price rises 2021!
 

This is probably not the best place to ask this, but as its price increase related maybe someone here can advise me.

So like many Virgin Media customers i've been notified of a price increase which for me is around 6.01% per month. At the bottom of the email it says i should contact VM before the 10th of Feb to be able to cancel my contract without incurring any fees. I currently have Broadband, TV, and Landline from VM.

Community Fibre is set to go live on my road in the next week or two and i want to port my VM landline number over to Community Fibre's VOIP service as many friends and family especially the elderly ones have that number and have had that number since mid 90's.

However i have read, once i give VM notice to terminate my services, landline number porting doesn't work and will fail.

Here's my question can i start the number porting to another provider. Then on the 9th of Feb contact VM and say i want to cancel my services without incurring any charges?

Re: New price rises 2021!
 

When you phone VM to give your 30 days notice they won't include your phone service in the cancellation process - this will be cancelled automatically when your number is ported to the new provider.

That's how it worked for me a few years back anyway.

Re: New price rises 2021!
 

So back in June 2020 I re-contracted, a 12 month contract fixed for 18 months, I got the email to say going up £3.50.

Now that I am on a fixed contract surely they cannot up my price? I cannot see anything in the T&C's that state they can, any advice before I ring them up?

Re: New price rises 2021!
 

They can unless it was agreed beforehand to be as a fixed price. You are however free to break the contract and leave or negotiate a better price with a bit more leverage.

Re: New price rises 2021!
 

That's good. We've also still got Mix TV, I made sure that they wouldn't move us on to one of the new packs this suits us perfectly.