Re: New WiFi Router and Cat8 cable
 

If you think you have got it bad check this out. Even trying to load this webpage felt like I was back on dialup. A quick reboot of the shub fixed it:

https://www.cableforum.uk/images/local/2020/07/6.png

Re: New WiFi Router and Cat8 cable
 

Wish a reboot would fix mine....I've just given up...VM don't care. My contact end around the start of September, I think I'll just move services. It's sad really I've been with VM from the start...

Re: New WiFi Router and Cat8 cable
 

Can you remember when you started to have problems. Was you on 350mbits prior to 500 and did you get full speed then?

Re: New WiFi Router and Cat8 cable
 

I did get 500mb NP, but once I started to look into the speeds recently I noticed how slow it had become. The kids had been saying for a bit before that

Re: New WiFi Router and Cat8 cable
 

Just wondering if there was a particular point in time you noticed it and if it coincided with any equipment changes in the house (like you bought a new xbox).

Re: New WiFi Router and Cat8 cable
 

No, we didn't have any hardware changes. My kids said it's been slow for weeks now, but I didn't notice until I started to look into it

Re: New WiFi Router and Cat8 cable
 

On the phone with VM today again, done all the same tests Tec booked for the morning ������

Re: New WiFi Router and Cat8 cable
 

I hope you're getting some kind of a discount at the moment because i think you maybe entitled to it until your speed is increased.

Re: New WiFi Router and Cat8 cable
 

I was just thinking that, but let's get it fixed first then we can talk money.

Re: New WiFi Router and Cat8 cable
 

With regards to getting to the bottom of this I suggest the following:

1) He will see that two techs have been out previously and what work they have completed. Being confident that the fault isn't VM's end he will no doubt suggest that it is your laptop or your new router that is the problem. Being very calm and polite let him know that you have done multiple speed tests directly to the shub, wired from your laptop, as well as wireless tests from your phone and other devices and they have all delivered the same result no matter what device is used and whether it be wired or wireless so you believe the issue isn't your end and on VM's side. It isn't about telling the tech what to do or who knows best but simply providing him with as much diagnostic information as possible. You should also let him know that you used to be able to get full speed and this problem has only manifested itself recently.

2) He will no doubt check all the connections around the house as well as your connection to the cabinet. If he comes back and says he can't see anything wrong ask him if there is any way (as in a phone call) he can see if there is a capacity issue in the area or any other network issues which would be affecting your speed. I am sure he will know already but it just gives him a nudge to ensures he covers all the bases.

Re: New WiFi Router and Cat8 cable
 

Guys here now, definitely 2nd or 3rd line support, very nice and helpful.
He showed me the capacity in the area and for 1 blip it got to 60% rest of the week it was well in its low 40s.
He's talked about Sam Knowles. VM use to get real time spread tests.
Max he was getting was 200Mb

Hi did say that Samsung s7 phones are well known for creating problems on the network....

Don't know how much I believe this I've had my s7edge from it came out and never had a problem with it or the network

Re: New WiFi Router and Cat8 cable
 

Sam Knows (SK) is essentially a continuous monitoring on your line using a repurposed router with custom software (earlier ones were able to have full software applied and used as routers). You plug into network (router or SH) and then plug other devices into the SK box (this is so the SK box can pause testing when you load the network). The box tests speeds, ping, UDP all sorts of things and you get access to a dash board so you can see results plotted on graphs.

I used to have a box but now removed. It was a really useful tool as it rules out any possible PC issues either in PC, NIC, cable, O/S, driver (though problem in SK unit, cable or ports would still cause local issue).

The graphs can show if there are cyclical issues (e.g. speed drops every day at 1600-2000), point of time change (jitter increased at certain date).

Used to be really useful but the monitoring relationship changed and I don't have it any more. (NOTE : I say this as a customer/participant - I have no knowledge beyond end of monitoring of the relationship).

Re: New WiFi Router and Cat8 cable
 

Did the tech do anything?

Re: New WiFi Router and Cat8 cable
 

If they have acknowledged there is a capacity issue you should be moving down to 350mbits at the very least; there is no point paying for speed you can't possible get.


absolute rubbish and I want to say bs if the swear filter doesnt punish me

Re: New WiFi Router and Cat8 cable
 

VM tec showed me the capacity of the area, it for the most part was around 35% to mid 40s and it only peeked at around 60% once over the week. So they have a load of room for capacity.

In the end he got over 500mb on which Broadband checker website, he said he didn't trust speedtest.com.
But sure the second he went I plugged the laptop in and got 7MB ����

But I've connected everything back up again and it seems fine for now.

The Samsung s7 bit I think is a bit of BS myself. He started going on about Android updates and falling off the network...