Re: New superhub 2 and no wifi
 

Got to say that I have been experiencing this as well, but it has not been that bad yet.

I have my SH2 for 2 weeks after replacing my SH1 and about 3 times during this time I had to cycle my router.

On r29... I give it a few days, if it gets worse I think I need a replacement...

Re: New superhub 2 and no wifi
 

hard reset it. theres a pinhole reset button on the back of the SH2, hold it down for 30 odd seconds.

Re: New superhub 2 and no wifi
 

I hate to say it but the hard reset has been done countless times.

Re: New superhub 2 and no wifi
 

i was replying to springy.

Phil what is the make and model of your wifi card inside the laptop?

Re: New superhub 2 and no wifi
 

I had something similar. In the WiFi settings on your router, make sure you have a clear channel selected (2.4) or set to auto compatibility (5). Then make sure that greenfield mode is not selected for either 2.4 or 5. This may not be your issue, but I mention because it can cause this intermittent problem and might help. Gotta be worth a go?

Re: New superhub 2 and no wifi
 

I went through all this on the phone with customer services. I have booked an engineers visit while I am at home so he can hopefully rectify the issue.

Re: New superhub 2 and no wifi
 

what is the make and model of your wifi card inside the laptop?

Re: New superhub 2 and no wifi
 

Not sure of the exact model without looking. It is a Broadcom device and has the latest drivers.

Re: New superhub 2 and no wifi
 

Re: New superhub 2 and no wifi
 

It is a Broadcom 80211n network adapter.

---------- Post added at 00:39 ---------- Previous post was at 00:34 ----------

I will see what happens after the tech visits tomorrow. Nobody can seem to answer why with the original SH it worked just fine and the SH2 is not up to the job.

Re: New superhub 2 and no wifi
 

Re: New superhub 2 and no wifi
 

that doesnt help me. could you download and install free speccy

https://www.piriform.com/speccy/download

once running click on network. that should give more information

Re: New superhub 2 and no wifi
 

Well I can't believe what's happened. My laptop has now stopped working all together. Blue screen on start up as if the hard drive or some other component has failed so that will get binned.

VM have replaced the SH2 for another one but as the laptop has died I have no idea if has helped.

Re: New superhub 2 and no wifi
 

Blue screen is usually a software issue, dont bin anything!!

Re: New superhub 2 and no wifi
 

The nephew can fix it.