Re: VM least complained BB provider according to ofcom
 

Everyone is out for the personal attacks tonight. The hypocrisy in your post reeks ;)

Re: VM least complained BB provider according to ofcom
 

Think what you want, and if you think that was a personal attack then i wonder how you would feel if i did carry out a personal attack on you :erm:


As i have said bring a grown up argument to the table and we can all debate it but at the moment the willy waving of mine is bigger than your's response is an indication of the childish attitudes prevalent of those who would not have a clue if the debate became grown up..

Re: VM least complained BB provider according to ofcom
 

Sirius listen to yourself. You have brough no debatable arguments to the table in you last posts and instead you are just calling others children. Doing exactly what you are telling others to while you try and sound authoritative. Come back to the table when you have looked up the word hypocrisy ;)

Re: VM least complained BB provider according to ofcom
 

Re: VM least complained BB provider according to ofcom
 

Having a few mins off from some rather mind numbing noise calculations, I've had a quick browse through the report and here are my thoughts re the VM/Sky arguements (for what they're worth):

• Across all the sectos covered (apart from pay monthly mobiles) the long term trend is complaints are dropping.
• Fixed telephone lines - VM & Sky are ahead of the game, with Sky upping theirs considerably to be just about on a par with VM
• Fixed broadband - VM were performing better (half the complaints of SKY), but seemed to have taken their eye off the ball over the last 18 months or so whilst Sky improved. However over the last quarter this trend seems that it may be reversing - next quarter will confirm the trend. Sky and VM are both well below the industry average.
• Pay TV - Sky have consistantly been the best performers, but over the last couple of years VM have been 'closing the gap' with the last quarter showing a marked improvement to bring them below the industry average and close enough to SKY to almost question if the difference between them is down to the statistical error associated with such small samples.

So there's my take on the numbers. The numbers don't mean that much anyway. We don't know how many complaints each company receives which would've enabled us to put the OFCOM report in to much better context. For example, if VM are as bad as some on here would have us believe then they must be good at 'resolving' complaints otherwise I would've expected the numbers of customers complaining to OFCOM to be higher. On the other hand, from my own experience of Sky as a customer (poor quality TV equipment) and how Mrs G was treated following the Sky/BSB merger, I'm again surprised that the Sky numbers aren't higher. The one thing I do take from the report is if the numbers for VM and Sky are so low then the other providers must be terrible!!

Cheers

Grim