Re: Call centre staff refusing to compensate disabled customer.
 

I think I read it in terms & conditions once that they can't guarantee an uninterrupted service

If they start caving in to compensation requests the proverbial floodgates would open


(I was with them when they were ntl and were giving out that dial up disk that allowed unlimited access - that pink one. There was a certain spec that you had to have - OS etc and I told this one guy the computer he had was not of sufficient spec - and blow me down if he didn't go out and buy a new computer and send the invoice for it in)

Re: Call centre staff refusing to compensate disabled customer.
 

Haha! Gotta admire the balls. What a chancer! :)

Re: Call centre staff refusing to compensate disabled customer.
 

Spot on, I got so sick of dealing with the general public and attitudes like this that after 20 years I decided enough was enough and moved to business to business.

Re: Call centre staff refusing to compensate disabled customer.
 

Well I am since having a spinal injury and if my remote stops working I wouldn't be able to change channels. Would I expect compo? Er, no, especially if it's ten years old like you say. What do you think they should have done, scrambled a helicopter to get your friend a remote the same day?

Any reason why you couldn't lend him your remote? Or any other friend of his?

As for his manager, of course he's going to pull strings if he's a friend and tell you what you want to hear.

If a delayed lack of service if VMs fault then there may be an excuse for a claim, but not for wear and tear of a remote... you can't blame VM for that!


A.

Re: Call centre staff refusing to compensate disabled customer.
 

As stated before, the simple answer is to just buy a second remote as backup. Hardly a big ask!

Re: Call centre staff refusing to compensate disabled customer.
 

True. It's much better for a company to say something will take 5 days to deliver, then deliver it in two (unless, as has happened to me, you have to take the day off to accept the delivery), than to say it will take two days, and deliver it in five.

Re: Call centre staff refusing to compensate disabled customer.
 

Totally unacceptable response!!!


He reported the fault, they dealt with it immediately and didn't make him prove it wasn't misused, but replaced it anyway.

Compensation is then demanded for a set of circumstances that didn't then transpire (it arrived well in advance of 5 days).

Contacts are then used to extract £10 and a reprimand for the member of staff.

That £10 doesn't come out of nowhere it's added to all of our bills. One unjustified incident isn't significant, but if this is repeated on a large scale I find it abhorrent that I'm expected to fund this level of what (IMHO) amounts to nuisance compensation claims. ie Claim for trivia on the basis that it's cheaper for them to pay to make it go away rather than receive the bad press/grief of a determined complainer.

Nowhere does it state that your or my TV service is expected to function faultlessly 24/7 365. If access was such an issue, perhaps it would have been prudent for your friend to request that the box be installed at a height suitable for him; and no, I would not expect Virgin Media to stand the cost of this either!!!

Re: Call centre staff refusing to compensate disabled customer.
 

The request of reprimanding staff is a common feature of the Op's posts in regard to VM staff

Re: Call centre staff refusing to compensate disabled customer.
 

Not to mention the often very thinly veiled threat of speaking to his 'contacts' in 'senior management' if he is unhappy with some CF'ers posts, if they happen to be VM employees....

Re: Call centre staff refusing to compensate disabled customer.
 

You got it in one :tu:

Re: Call centre staff refusing to compensate disabled customer.
 

I must remember to sue Sainsbury's tonight if one of their carrier bag handles break with my shopping in it

Re: Call centre staff refusing to compensate disabled customer.
 

my good Sir,may I guide you through this process once the time comes?

http://WillShyster.co.uk

Re: Call centre staff refusing to compensate disabled customer.
 

Excellent idea :tu:

Re: Call centre staff refusing to compensate disabled customer.
 

I ordered a new remote on Tuesday evening, offered foc, arrived Thursday satisfied customer.

Re: Call centre staff refusing to compensate disabled customer.
 

Can you update this with details of the compensation you received for the Wednesday, please.