Originally Posted by qasdfdsaq (Post 35378708)

Maybe you should follow the 15-month saga that is the upstream uplifts. Other companies lie, very few have shown the level of utter incompetence that VM has when it comes to fixing their network in these parts.

Also I'd disagree on BT not catching up. BT already offer 110mbps service, which is more than VM does anywhere. BT will be offering 330mbps this year, which is again, already ahead of VM, and 1gbit next year, which will be even further again. Granted, these are only in limited areas.

BT currently offer 40mbit down and 10mbit up to all FTTC areas, this is faster than all of the nationally available VM packages in every way, except headline download speed. BT will be uplifting this to 80mbit down and 20mbit up across their network within months, VM don't even have more than 1.5mbps upload across their network yet.

The few areas VM have neglected to upgrade will see 50% faster download and more than ten times faster upload on BT. Nationwide, once all areas are upgraded we're still looking at BT Infinity only being 30% slower on the download and faster in all other respects than VM's best service.

Again, BT 40mb is already faster than VM 50mb for everything other than downloading large files (and if you're doing it via newsgroups BT will probably still be faster).

Originally Posted by Alan Fry (Post 35378650)

Half of the the UK gets VM broadband via ADSL, the 30mbps+ broadband is only avalible on the VM Fiber Netowork, which covers the other half!

Originally Posted by qasdfdsaq (Post 35378711)

[/COLOR]
Wrong. There is no 'half and half'. 40, 110, and soon 80-330mbps broadband is all available off the VM fibre network.

VM is available to about 51% of households. BT FTTC is currently available to 30%, but there is a lot of overlap. BT intend to expand this to at least 66% and potentially up to 90%. BT FTTP is already faster than VM.

That's what BT are doing.

They do not offer the best broadband unless the only thing you do with your broadband is download large binaries over FTP.

Originally Posted by Alan Fry (Post 35378712)

Virgin does need to improve its broadband, starting with a 200mbp service

Originally Posted by Alan Fry (Post 35378712)

That still leaves the other 49% which need to be reached, especially since BT would reach 66-90% of the UK

BT is reaching customers outside the cable network, but so should VM

Virgin does need to improve its broadband, starting with a 200mbp service

Originally Posted by qasdfdsaq (Post 35378708)

Maybe you should follow the 15-month saga that is the upstream uplifts. Other companies lie, very few have shown the level of utter incompetence that VM has when it comes to fixing their network in these parts.

Also I'd disagree on BT not catching up. BT already offer 110mbps service, which is more than VM does anywhere. BT will be offering 330mbps this year, which is again, already ahead of VM, and 1gbit next year, which will be even further again. Granted, these are only in limited areas.

BT currently offer 40mbit down and 10mbit up to all FTTC areas, this is faster than all of the nationally available VM packages in every way, except headline download speed. BT will be uplifting this to 80mbit down and 20mbit up across their network within months, VM don't even have more than 1.5mbps upload across their network yet.

The few areas VM have neglected to upgrade will see 50% faster download and more than ten times faster upload on BT. Nationwide, once all areas are upgraded we're still looking at BT Infinity only being 30% slower on the download and faster in all other respects than VM's best service.

Again, BT 40mb is already faster than VM 50mb for everything other than downloading large files (and if you're doing it via newsgroups BT will probably still be faster).

Originally Posted by greeninferno (Post 35381055)

a better comparison in these discussions would be to include the max number of households who can actually receive the product.

Originally Posted by p6410880 (Post 35381800)

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

Originally Posted by p6410880 (Post 35381800)

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

Originally Posted by Digital Fanatic (Post 35381805)

BT use offshore call centres too you know.

Originally Posted by trickytree (Post 35382153)

Sure do as when I left BT and moved house nearly 4 years ago they dealt with it fine. Then months later I got a bill after I had had my final bill as they never processed my disconnection and that was a foreign call centre I dealt with when trying to cancel.
When dealing with the latest bill I was put through to a very apologetic UK person who said they hadn't dealt with it properly.