Cable Forum - TiVo Trying to upgrade to Tivo at fair cost

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- - TiVo : Trying to upgrade to Tivo at fair cost (https://www.cableforum.uk/board/showthread.php?t=33682860)

Re: Trying to upgrade to Tivo at fair cost

It may be on the bill but mine went down by Â£10 or so when I "upgraded " & had the V+ moved. Your right it makes no sense.

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by zekeisaszekedoes (Post 35335058)

I dunno mate, I wouldn't call it "baby"...

"Baby Tivo", was the nickname given to the 500gig tivo by an esteemed member of these forums, when it's launch was still just a strong rumour and we only knew about the 1TB Tivo. So 'baby brother' type description, and it's stuck as a description.

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by BenMcr (Post 35333273)

VIP 100 with two TiVo boxes would be Â£114.46

Install would be Â£49.95

with 2 x Â£49.95 activation - one for 1TB box and one for the 500GB box

and Â£30 activation for 100Mbit

Ben,

Can you please tell me what VM do when they "Activate" a piece of kit,as in why does it have to carry a charge?

Re: Trying to upgrade to Tivo at fair cost

To be honest, I'm not going to.

End of the day it's up to you whether you wish to pay them or not depending on whether you think it's value for money or not. What the costs are called doesn't really matter

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by passingbat (Post 35335108)

Nice little anecdote. So what would you call a 500GB TiVo upgraded to a 2TB? ;) :p:

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by Mr K (Post 35333249)

Agree CS is really poor. I only realised my extra box would be free, if I had TivO installed, from this forum. I can't see any mention of it on VM's site. It just leaves a lot of long standing customers paying full/advertised price feeling ripped off when they find out about it.

It's a shame as the retentions team give really good service, and VM have a good service to offer. If only they would invest in CS a bit more, which might mean us paying slightly more, but so be it. Think they've got the price/service balance wrong at the moment.

Steady on. I got a real slating for suggesting that VM's CS was anything less than perfect....lol

---------- Post added at 19:54 ---------- Previous post was at 19:50 ----------

Quote:

Originally Posted by kop32 (Post 35335237)

Ben,

Can you please tell me what VM do when they "Activate" a piece of kit,as in why does it have to carry a charge?

Probably no more than typing a few details into a computer. But then it's just something extra to charge you for when they have enticed you into the web with free box, and free install...Just like Ryan Air do with their extras.

When I ordered mine it was free box, and free activation, but they wanted to charge about Â£50 for the install. But I managed to talk this down to Â£20.

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by BenMcr (Post 35335332)

Big Daddy?

:D

Shame doing that would be in breach of the Ts&Cs really, it'd be worth it just to be able to refer to the box as Big Daddy TiVo.

Quote:

Originally Posted by Tim Deegan (Post 35335334)

Steady on. I got a real slating for suggesting that VM's CS was anything less than perfect....lol

Well, the CS from CEO's office has been amazing, in our case. Went from wanting to jack in every service we buy and heading for BT or Sky to being highly satisfied customers loving the services again.

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by zekeisaszekedoes (Post 35335355)

:clap::clap::clap:

Isn't it a shame you have to escalate it though

Re: Trying to upgrade to Tivo at fair cost

Quote:

Originally Posted by zekeisaszekedoes (Post 35335315)

So what would you call a 500GB TiVo upgraded to a 2TB? ;) :p:

Good?