Originally Posted by Masque (Post 35314205)

That happens quite often and we argue about it and they never come back and are oblivious.

Originally Posted by Masque (Post 35314558)

I am a Cable Broadband Technical Support Agent and do not deal with any Virgin National Customers because we do not have any access to their accounts thee same as any Cable Terms and Conditions do not apply to the National side.

I have no idea how pointing out a few simple facts turns into me trying to wriggle out of anything, as I previously stated try looking at the OP who has not been back since the original post and actually wonder how much of what they have posted is actually fact and how much is not.

You cannot make sweeping statements saying someone has the right to get rid of services based on a few lines posted days ago without any other information no one can make any assumption based on the total lack of facts.

Now if anyone has not bothered yet you may be interested to know that the OP last activity on here was at the time of posting which was yesterday at 1056 and they have not been back since and how many silly posts have people written since then arguing in the OP's corner and they are not even reading this thread.
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Originally Posted by Tim Deegan (Post 35314563)

That's exactly my point...well said

---------- Post added at 19:31 ---------- Previous post was at 19:28 ----------



To be fair, they may not have had the chance to post again yet, as their first post was only yesterday, and not days ago.

There is no reason to assume that they aren't telling the truth, as you implied earlier.

Originally Posted by Tim Deegan (Post 35314597)

So you are saying that it is a fact that they aren't telling the truth??

Originally Posted by steptome (Post 35314812)

I came back to the forum today (I am having faults with the internet, that's why I can't online all the time), and I found there are already so many relies, thanks for all of you, I am sorry that I can't reply each of you. THX~

I have called the CS again, told them that this will be my final call, if they could not sort my problems, I will just terminate the contract, or will contact consumer direct for help. And VM CS said will look into it AGAIN, hope this time, they really do!

---------- Post added at 04:40 ---------- Previous post was at 04:32 ----------



The reason that I have not been here since the first post, is only because I CAN NOT GET ONLINE,is because VM broadband provide nothing to me!!!!! and I am still 'borrowing' internet from friends!!!

---------- Post added at 04:43 ---------- Previous post was at 04:40 ----------



Exactly!!!!

---------- Post added at 05:07 ---------- Previous post was at 04:43 ----------

Thanks for all who have relied.

I am so sorry that I did not make the problem more clear at my first post.

I can't access to the internet, never since the service has been activated. There is a dialing tone, the phone line works fine now, but the DSL and Internet port lights are both off, I have been told to tried a new filter and new rj11 cable (replaced by myself, they said they can't send me a new one), I have also reset and reboot the router many many times, still no internet access. I call the CS almost everyday, and they just ask me to do what I have done, I am so fed up doing this and telling the whole story over and over again at every call! VM even refused to send me a engineer since they can't see there is a need to do so, and actually they can't see any problems!!!

After many many calls, VM finally tried to raise the fault for me as I requested, but then they closed the fault after few hours and sent me a SMS saying:"great news!! It looks like your Virgin Media service is now fixed!" but it was not ture!!! What a liar!!

I am so helpless since I am a overseas student learning English here, I know nothing about UK's consumer rights, thus I tried to post a message here to seek advices. Thanks again for those who replied, I have already told VM CS I will let them fix the problem one final time, if the fault still remain, I will have to cancel it.

Originally Posted by Sirius (Post 35314826)

Pot and Kettle springs to mind here, I remember someone else being asked that same question :)

Originally Posted by steptome (Post 35314812)

There is a dialing tone, the phone line works fine now, but the DSL and Internet port lights are both off

Originally Posted by The Installer (Post 35315035)

First thing and it might sound stupid, but are you using a telephone extension at all? Just double check you have a dial tone where you are connecting your ADSL router to. If you are using an extension, then try pluging your router into your main telephone socket rather than an extension and see if it works there.

You will "normally" find that the main telephone sockets are square and about 100-120mm in size, extension sockets can and normally are smaller than the main telephone socket is.

Next thing, have you made sure that the router has got your username and password in it?

I'm not 100% about ADSL myself, but i do know someone who has Virgin ADSL and he had to enter his username and password into the router he was sent from Virgin to be able to get online.

You should have your username & password within the information Virgin sent you. Might be just worth while checking these are in place within the routers setup pages.;)

Originally Posted by The Installer (Post 35315035)

Next thing, have you made sure that the router has got your username and password in it?

I'm not 100% about ADSL myself, but i do know someone who has Virgin ADSL and he had to enter his username and password into the router he was sent from Virgin to be able to get online.

Originally Posted by Masque (Post 35314091)

When did National start supplying the services in this link.

http://shop.virginmedia.com/money-back-guarantee.html

Originally Posted by BenMcr (Post 35314176)

That's because you are looking at the cable sales site. If you put in a postcode that can't get Cable you are directed to this site www.virgin.net/allyours which talks purely about the National products (and where there is no mention of the MBG)

Originally Posted by qasdfdsaq (Post 35315388)

I have none of those services yet I'm still covered by the money back guarantee. Your argument is invalid, again.

Originally Posted by qasdfdsaq (Post 35315388)

I have none of those services yet I'm still covered by the money back guarantee. Your argument is invalid, again.

---------- Post added at 08:40 ---------- Previous post was at 08:34 ----------


I don't:

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Proceeding through the order goes nowhere near virgin.net either. It's all under virginmedia.com:

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Originally Posted by BenMcr (Post 35315428)

How?

Originally Posted by Masque (Post 35315459)

So we fail to read everything as per usual and make uninformed comments what a surprise, remember that this person is on ADSL Virgin National or can you not actually process that fact.

Originally Posted by qasdfdsaq (Post 35315715)

I have broadband. Broadband isn't mentioned anywhere in Masque's quote.

---------- Post added at 20:21 ---------- Previous post was at 20:20 ----------


Fact: You're wrong

Fact: You're denying it, and acting ignorant

Fact: You do this repeatedly.

I'm not the one who started with the uninformed and ignorant sarcasm.