Cable Forum - Has the Indian Call Centre being given the heave ho?

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Has the Indian Call Centre being given the heave ho? (https://www.cableforum.uk/board/showthread.php?t=33680601)

Re: Has the Indian Call Centre being given the heave ho?

I had to ring last night and got guy in Liverpool who was veryhelpful but very strong Liverpoolian accent - had to put him on load speaker and getting my husband to translate

Re: Has the Indian Call Centre being given the heave ho?

Quote:

Originally Posted by Heather10 (Post 35320965)

I had to ring last night and got guy in Liverpool who was veryhelpful but very strong Liverpoolian accent - had to put him on load speaker and getting my husband to translate

Well we will not be around after April.;)

http://www.cableforum.co.uk/board/10...bert-dock.html

Re: Has the Indian Call Centre being given the heave ho?

That's real bad news - If (or should I say when) I have to ring if I get my call answered bu an Indian call centre, my heart sinks. I was so pleased to get someone who understands the lingo and doens't have a script. I pretty much rate companies with UK based call centres, however I want 50 MB BB (VM is the only one who has this), want extra tv and do not want to go to Sky, so the choice is very limited - there is no choice!

Re: Has the Indian Call Centre being given the heave ho?

Quote:

Originally Posted by Heather10 (Post 35321019)

its just the way it goes as even I will be keeping my services afterwards as BT is not worth a balloon around here as they get less than 2Mb.

Re: Has the Indian Call Centre being given the heave ho?

Quote:

Originally Posted by DABhand (Post 35291707)

(Since the official forums is down for maintenance again)

Recently got offered a job at Airdrie (Thats in Scotland for the English who didn't know :P) for a tech support line, thought I would do it anyways better than sitting about doing nothing (although I don't need to work).

It turned out it was for VM who are grabbing tech support people for nights and the weekend, between the hours of 8am-10pm.

The test questions were a laugh on the phone.

What is the command for bringing up your IP address?
A customer wants 2 AV's running at same time is this acceptable?
Name brands of free AV's on the net?
What is msconfig?

There was a 5th one but it was easy I forgot it :P

So yeah do you think India has finally been given the chop it richly deserves?

Or is it some sinister plot?

EDIT: Forgot the extra info...

http://www.s1jobs.com/job/415521067.html

Doesn't say its VM but it is..

See that lovely 14.5k DOE salary, well turns out a couple of people who I know who was also offered a spot for the weekend anyway. Was offered 4.5k a year for 15hrs at the weekend.

Now if you get the old maths brains out, that is nowhere near the 14.5k that someone like my friends with their experience would accept.

It is like they are just trying to get anyone for cheap and the 14.5k is just a tease to get anyone interested but have no intentions of paying it :P

Damn if those 5 questions (still forget the other one) are anything to go by, anyone with A+ or even basic PC knowledge can get a job :P

I've seen jobs advertised for 3 contact centres primarily Glasgow, but i've spoken to one person in Scotland in the whole time i've had 3.

It probably just means they are looking for staff to replace the outsourced call centre in Liverpool, and this does not mean less indian call centres, it could mean complete use of indian call centres for sales,Billing,Customer Services and General enquiries as well as first hand faults before being passed to someone who knows what they are doing to free up other resources.

As wages increase in india, less companies will use indian call centres. The thing with Hutchison 3G (3 Mobile), Hutchison Telecom owns and runs the actual indian call centres meaning they get away with a lot of fees and running costs whereas Virgin Media would have to pay a company to provide this service.