Cable Forum
Page 5 of 10 1234 5 6789 Last »
Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)
-   -   TiVo : Got my £50 refund email today - anyone else? (https://www.cableforum.uk/board/showthread.php?t=33679365)

denphone 11-07-2011 12:03
Re: Got my £50 refund email today - anyone else?
 
Nor here so maybe we are near the bottom of the list.

Doug P 11-07-2011 13:32
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by denphone (Post 35271209)
Have they sent you a email yet.
Yes email received so pleased about that!

denphone 11-07-2011 13:36
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by Doug P (Post 35271971)
Yes email received so pleased about that!
Great news and now l am waiting for mine.

the_pidgeon 11-07-2011 15:07
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by kenoliver (Post 35271250)
I would have thought, it would all be done by the month end,

Well it will be on the next anounced bill i would asume, so if you got the email after they told you what you were gonna pay this month, it will be on the next.

BenMcr 11-07-2011 15:08
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by kenoliver (Post 35271250)
I would have thought, it would all be done by the month end,
It possibly might be. However when you actually get the credit depends on when your bill is generated and when they put the credit on.

e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill

kenoliver 11-07-2011 15:37
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by BenMcr (Post 35271996)
It possibly might be. However when you actually get the credit depends on when your bill is generated and when they put the credit on.

e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill
Yes you are correct I got my credit (actual credit) last week (6th) it misses my July bill date as this as already been processed

At the moment my account is showing a credit off £50 I expect this to be taken off my August Bill

webcrawler2050 11-07-2011 15:49
Re: Got my £50 refund email today - anyone else?
 
Whats this refund for?

BenMcr 11-07-2011 15:52
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by webcrawler2050 (Post 35272009)
Whats this refund for?
http://www.cableforum.co.uk/board/35268489-post188.html

Pbryanw 11-07-2011 19:31
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by BenMcr (Post 35272011)
Just wondering if those (like me) who went for the 500GB TiVo at £99 will get their installation fee refunded - or is the refund only for those who went with the 1TB Box?

BenMcr 11-07-2011 22:26
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by Pbryanw (Post 35272120)
Just wondering if those (like me) who went for the 500GB TiVo at £99 will get their installation fee refunded - or is the refund only for those who went with the 1TB Box?
It's only for those that paid £149 + any appropriate install for the 1TB box

The 500GB was, and still is £49.95 + install

Pbryanw 11-07-2011 23:50
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by BenMcr (Post 35272201)
The 500GB was, and still is £49.95 + install
Ah, thanks again BenMcr :tu: - didn't realise the 500GB box still has the installation fee.

JethroUK 11-07-2011 23:54
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by BenMcr (Post 35271996)
e.g. if your bill is generated on the 15th of this month and they put the credit on the account on the 16th then you wouldn't actually get the credit until next month i.e. the next bill
you pay your bill at same time every month regardless so i cant figure why they dont just put the credit on straight away

they still get paid the same amount on the same day whenever they put it on

TheDon 12-07-2011 00:12
Re: Got my £50 refund email today - anyone else?
 
Quote:
Originally Posted by JethroUK (Post 35272249)
you pay your bill at same time every month regardless so i cant figure why they dont just put the credit on straight away

they still get paid the same amount on the same day whenever they put it on
Because once the bill has been generated the direct debit will be set and they can't automatically change that, so the credit reduces the payment on the next bill instead.

NuclearWinter 12-07-2011 14:38
Re: Got my £50 refund email today - anyone else?
 
Still no email. Typical of what I've come to expect from Virgin.

Stephen 12-07-2011 15:07
Re: Got my £50 refund email today - anyone else?
 
When is your bill due? You may not get the email till then.


All times are GMT +1. The time now is 12:11.
Page 5 of 10 1234 5 6789 Last »
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum