Re: vmng300 cable modem - 50mb question
 

heh. well for the record my superhub has been performing flawlessy. cudnt be happier :)

i swapped over the psu to use the correct netgear one supplied. all good :)

http://www.speedtest.net/result/1178945885.png

http://www.speedtest.bbmax.co.uk/res...597&v=12253328

Re: vmng300 cable modem - 50mb question
 

by psu you mean power plug?

Re: vmng300 cable modem - 50mb question
 

yep

Re: vmng300 cable modem - 50mb question
 

is something wrong with the one that comes with it then?

Re: vmng300 cable modem - 50mb question
 

nope its fine. My original question was to do with the fact when the vm engie installed my superhub he left the old power supply from my ambit 256 plugged in. The superhub worked ok, but i did notice the plug becoming warm, and decided to ask here. the supplied netgear is what im using now and is much cooler to touch. so id stick with netgear :)

Re: vmng300 cable modem - 50mb question
 

I have the Superhub installed with the supplied powerpack rated at 12v the same as the Superhub and not the Ambit 256 powerpack which is rated at 10v, as far as I am concerned you should only use the supplied powerpack that came with either device not the one already plugged in as that is laziness and wrong.

Re: vmng300 cable modem - 50mb question
 

And as I said earlier a potential fire risk.

Re: vmng300 cable modem - 50mb question
 

yep agreed. the vm engie did leave the old ambit 256 one plugged in tho. he was in a rush and prob forgot i guess

Re: vmng300 cable modem - 50mb question
 

great, well if I stop posting its because my lab burnt down ..

Re: vmng300 cable modem - 50mb question
 

Obviously you know nothing of EMF.

I'm glad you have a disclaimer at the bottom of you post as VM could never state that using a 10V PSU for 12V equipment was OK.

No-one is saying your lab is going to burn down but it has the potential to if the correct equipment is not used.

Re: vmng300 cable modem - 50mb question
 

I'm glad you're glad .. but I haven't advised anyone to do anything ..

Re: vmng300 cable modem - 50mb question
 

Gentlemen, gentlemen. Getting back to the topic at hand.

To go against what has been posted in this and other threads, I spoke to a very helpful and knowledgable chap in India earlier today about getting a VMNG300 modem on the account in place of a Super Hub or good old Ambit 250/256. Of course he mentioned the standard options, i.e. replacing like for like on either but I wasn't going to settle for that!

So I posed a hypothetical, whereby a "friend" gives you their old VMNG300 and you register that MAC. He said that it was possible and would be willing to try, but would need the address of the old account so it could be removed from there and assigned to mine. So possibly hard to have a used VMNG300 registered if bought blind from an eBayer who deals in used VM kit and doesn't know the address of the original owner. I wonder if there's another way?

Top marks to the guy for being honest and willing to try it though (I took his name in case I want to speak again as I was impressed with the level of service), but why are VM being so inflexible about sending out VMNG300s anyway? Perhaps I should request a technician callout see if he has one or at least another way to make a previously owned one lock to a new account without knowing details of the one it was on before, or request a replacement for my "faulty" VMNG300 and have a new one sent out. I really, really don't want to be forced into using the Super Hub, because after all the troubles I've had with it I have a nagging feeling even the May update isn't going to fix things.

All I want is a VMNG300 registered to my account. Why is this so bloody difficult?

Re: vmng300 cable modem - 50mb question
 

He was talking rubbish as that is not possible as the system would never allow it as it would not be in the inventory, and the is no way of adding it to the inventory.

The will be no stock of the VMNG300 as even technicians had to return any they had and are only given Superhubs to install.


A second modem will never lock on quite simply because we add the MAC address of your modem to the account and we then pair and provision it on the account.

Re: vmng300 cable modem - 50mb question
 

I had one stashed away but gave it away last week, I believe I was the last tech to have one in my area

Re: vmng300 cable modem - 50mb question
 

I was waiting for you or another tech to reply.:)