Re: Slow Speeds in SA1 area of Swansea
 

think the truth is starting to surface here with so many users coming forward.

Re: Slow Speeds in SA1 area of Swansea
 

What truth Chris, do you know something we and 2nd line don't know.

And "so many users coming forward"

Different post code, I'd like to see if you are both on the same cmts, card or even card and upstream. I'll bet you are not.

Re: Slow Speeds in SA1 area of Swansea
 

support will try anything to get out of admitting lol

Re: Slow Speeds in SA1 area of Swansea
 

In what way Chris, can you give some examples please?

Re: Slow Speeds in SA1 area of Swansea
 

examples, they said my PC was to blame last time i had a problem and they couldnt find a problem, sent out 3 engineers and they couldnt find a problem at my end, Chief execs office then told me that it was UBR all along and support should have informed me of that as they knew.

My Friends TV went off and Virgin claimed it was his Box when all along it was a complete area outage and they knew about it.

Billing tried saying i had cancelled my DD with them when i hadnt, it was still active at the bank but not with them and then sent me a letter asking for £147.

These are just some from different departments.

Re: Slow Speeds in SA1 area of Swansea
 

May I ask why you stay with VirginMedia Chris?

Re: Slow Speeds in SA1 area of Swansea
 

because atm im stuck in a contact after that im off to Sky as many of my friends have done and never looked back.

Re: Slow Speeds in SA1 area of Swansea
 

I look at the newsgroup virginmedia.support.broadband.cable... I see the very odd occasion where one agent might have missed something, another picks it up. Be it utilisation, SNR or whatever these guys do not 'try anything to get out of admitting'.

Remember that everything they have said to you is on the news server and read by anyone who might be passing by. Do you really think that these guys who admit to many faults each and every day have something personal against you?

While it wouldn't surprise given your tone when you reported the post and the threatening with the ISPA and CISAS they are very aware that how they respond is public record, and two separate agents have said there are no capacity or SNR issues that they can see.

Chances are they are telling the truth, and I can see you desperately looking for a way to blame them. A guy raised a fault in the newsgroups and I personally mentioned that he was in SA1, he's on a different card to you so not an issue. Another guy is in SA5, chances of him being on the same kit as you are basically zero.

No doubt there's a fault somewhere but work with these guys to find it instead of assuming they are lying at every turn, maybe even ask them how the response to the modem looks, they can do additional diagnostics to it but are only human and will struggle to put themselves out while you thunder away at them, accuse them of blagging you and try and tell them it's a utilisation issue, they have lots of pretty graphs updated every 5 minutes straight from your uBR that say otherwise!

Re: Slow Speeds in SA1 area of Swansea
 

This is getting absolutely ridiculous now. It is 10am on a Sunday morning :

https://www.cableforum.co.uk/images/...2009/03/59.png

Ping times excellent, upload speed higher than it should be. Definately not a problem my end

Re: Slow Speeds in SA1 area of Swansea
 

Any slower and you may as well use the Royal Mail to send your packets!

Re: Slow Speeds in SA1 area of Swansea
 

Lol!

Re: Slow Speeds in SA1 area of Swansea
 

Are VM aware Matt?

Re: Slow Speeds in SA1 area of Swansea
 

Yep, and they insist that there is no fault in the area despite my neighbours and someone several streets away confirming slow speeds.

Re: Slow Speeds in SA1 area of Swansea
 

Well i just had another disconnection at 21:42.

This time it left this in the event viewer on PC...
The IP address lease 192.168.1.2 for the Network Card with Ethernet

Address 001731xxxxxx has been denied by the DHCP Server 192.168.1.1
(The DHCP Server sent a DHCPNACK Message)

and this message in the router logs...
[UPnP set event: Public_UPNP_C3] from source 192.168.1.2, Monday, Mar
09,2009 21:42:12

Nothing was left strange in the modem logs.

Re: Slow Speeds in SA1 area of Swansea
 

All those ip addresses are from your router.
Your router denied you access.

Hmm, not a Vm issue then.

I just had read back through the entire thread and in post 52 you mention 'tried without a router'.
How long did you try for? 5 minutes?