Re: Virgin Media Complaint Call on youtube
 

and so say all of us :banghead:

Re: Virgin Media Complaint Call on youtube
 

watch it :)

Re: Virgin Media Complaint Call on youtube
 

Re: Virgin Media Complaint Call on youtube
 

Just listened to the "complaint" on YouTube and I have to say... the VM guy deserves a medal for not falling asleep... the call went on and on and on and on... I was soooo bored!! :dozey:

As others have said.. it seems like a gripe against a former employer rather than a genuine customer issue.

I've worked in Support roles before and it's one of those calls were you say to yourself "oh god!.. why me!" :)

Go to another supplier if VM aren't giving you what you want... it's not worth your health! ;)

Re: Virgin Media Complaint Call on youtube
 

Where are the calls?

Re: Virgin Media Complaint Call on youtube
 

Do a search on YouTube for "Virgin media complaint call" theres about 4 or 5 parts... be prepared to be bored to death by the OP ;)

Re: Virgin Media Complaint Call on youtube
 

heh. I shall when I need to sleep, then.

Re: Virgin Media Complaint Call on youtube
 

They are also quite funny but you will want the time back as he just thinks the world should stop to heed his diatribe.

Re: Virgin Media Complaint Call on youtube
 

hahaha.. yeah.. I wanted the time back! :rofl:

Re: Virgin Media Complaint Call on youtube
 

LMAO Yeah I agree with you guys as I stated in a previous post I do tend to ramble on to make sure ive covered all points needed.

The purpose why its soo lengthy was to make sure they knew enough is enough after 4 months no resolution my patience with them was wearing thin

Now as and when it was Telewest Broadband things was seen more like the new AXA Insurance commericial

View:
http://www.visit4info.com/advert/Cro...-AXA-AXA/64648

and thats exactly how I felt.
I didnt want to come home after a days work to spend 40 mins on the phone to Virgin Media talking about 4 months poor services with them

I dont want credits as it stated on the phone call its self as credits dont resolve problems its just a way of buying time having their fingers crossed that the problem will rectify its self they needed to send out engeneers
When they did the problem got resolved, they also had over subcriptions in which they stated the problem would be resolved the month before (so dont know if there was delays there also which conincided with the engeneers visit)

Not trying to beat the system, just want it to work and for agents to do be considerate (IE: When I paid 7 days ago to remove the restrictions or put the removal in place) not have to phone back at a time of an emergency to be told wait 24hrs (Specially as I know its within the agents power / tm to remove it within 20 mins to 2hrs via the NTC) after all it wasnt my fault the agent failed to remove the call baring after payments made.

VM have lost a very small mynute amount of money via 1 customer,
But I feel im not the only one and there is hundreds more out of the 5.5 million customers.

Some staff regurditate what was probably emailed to them internally or briefed out in a team meeting

For every 1 customer that goes we aquire 3 new ones
If they was the case VM would have increased by 25% at least since Feb 07 when the rebranding took effect and not stopped at 5.5/5.7 Mill customers

From me alone VM has lost from me its £311.76 for phone service charges and around about £860 a year phone calls (£1171.76)
and I say VM lost out on a small amount as thats just a blip in the 5.5/5.7 million customers they have but im sure im not the only one disconnecting, just after 7yrs service and loyalty you dont want to move over to a new company and loose the 7yrs loyalty behind it.

if just 10 customers nationally in my situation disconnected a week thats an annual loss of approx £46,870.40
Yes for every custmer that disconnects another comes along but Id preffer to retain the existing customers by listning to them and helping them and also gain the new customers (VM listen up mate its called GROWTH)

I have disconnected the phone line and moved to 02 on the mobile
VM convinced me to keep the TV on the basic £5.50 package and the broadband problem finally got resolved

Im now saving £280.00 a year on service charges with Skype and the cost of the calls is at least 25% cheaper than VM so works for me as long as VM can supply internet to me.

The complaint has now been taken over by OFCOM and is being managed by them
Im just happy that im making savings now more so than anything else

Re: Virgin Media Complaint Call on youtube
 

That's exactly how i feel after how many months of your boring posts and attacks at your previous employer, for that is all it is.

Could you please disconnect your broadband so we don't have to see any more of this crap. I feel sorry for the mods who are forced to read you posts just in case they have to moderate them.

How i feel sorry for the person at ofcom that has to deal with your boring mails and phone calls.

Re: Virgin Media Complaint Call on youtube
 

I think that's quite enough of that thanks.

If there's a problem with the posts that requires Moderator action then we'll deal with them accordingly, if you don't like their content then I'd advise you not to bother reading them - the same advice applies for everybody else.

Re: Virgin Media Complaint Call on youtube
 

I pitty the poor guy on the other end of that call....... I love how the OP went into detail about how his bank worked.. dear oh dear..

Why does he seem to think he is an expert on the CURRENT system because he USED to work for them?

Was he by chance sacked by VM?

:confused::confused:

Re: Virgin Media Complaint Call on youtube
 

In all probability I would say yes and he is trying to get revenge in some strange way that probably makes complete sense to him.:D

Re: Virgin Media Complaint Call on youtube
 

I might get an ear bashing for saying this, but for some reason the OP reminds me of Alan Partridge :p: