Re: Pathetic excuse.
 

The name is on the screenshots, my signature has the name, just recently I get the impression if certain people post in any thread on here they seem to come under some form of attack. I have the last few times in manners to try to devalue the posts.
Yet i follow the rules, I was only trying to express that if an ISP wishes to follow the limitations route they should provide a method of checking the usage. It is possible if they wanted to do it but they want to limit yet not alow customer access to proof of usage which I fee is wrong. VM have many that don't have the knowledge to set up things like you have so end up just trusting VM. With recent events that is/may not be the best way.

Re: Pathetic excuse.
 

I fully agree

Re: Pathetic excuse.
 

Not really as if you proof and make a high level complaint you would get further, people are saying I cant check if I have hit the limit, Sirus shows you how to and also there are plenty of bandwidth mointors out there and before you say customer dont know how to use these things, what makes you think they could use there email to check these

Re: Pathetic excuse.
 

How does a customer make a high level complaint with VM?How long before ordinary avenues have failed to deliver a result does it take for a complaint to be taken further?And who normally can take it further on the customer's behalf?

Re: Pathetic excuse.
 

Uh, I hate to say ask this, but when are you going to realise that you aren't actually meant to USE your VM broadband, its only provided so that you may legally say "Hey, I'm with Virgin Media for my broadband!", for the sheer "Pose power"..

Ok, and now I have made that rather poor witticism..

I note the techs here saying that we should download DU meter, how long has DU meter existed for a games console now? Oh wait, it doesn't. OK. How long has it existed for Linux? (Yes, I know Linux has its own suite of monitoring tools, but they named DU Meter specifically)..

I have a proposition... Not directly linked to STM, but indirectly linked, I guess.

Why not turn network usage monitoring via SNMP on the cable modems, like it used to be, a long time ago. Yes, it really did, back in the time of the Ambit100's and 120's. There used to be a tool you could download, that after a bit of faffing around, would query your cable modem for all kinds of stats, including network usage. Until VM sent a new firmware to the modems, disabling the SNMP capabilities.

Why not restore that functionality?

Re: Pathetic excuse.
 

As I remember ambit's where NTL modem what about ex telewest customers?.

Plus VM support windows not linux thats why they suggest using DU Meter, plus you dont have to pose with your crap VM connection you know

---------- Post added at 15:50 ---------- Previous post was at 15:47 ----------

What ared the ASA and OFCOM here for, if people want to make a complaint I am sure if they try hard enough they can take it as far as they like people are just lazy these days and just complain to there mates and think it will get sirted no if somethings wrong sort it until your happy follow it up and kick ass on the way if you have to.

Re: Pathetic excuse.
 

Actually, Darth, to be fair, it has to be said that in the 8 years Ive been an C&W/NTL/VM customer, I have only had to phone technical support 4 times, and use the newsgroup support once, and that each time, the problem has been rectified quickly and efficiently.

Although when mom died in 2005, there were problems as I had to get the service moved from her name into mine, and was without internet for almost 3 months, as first they set up a direct debit on HER account in MY name, etc. All kinds of stupid mistakes like that, but thats Customer Services, not Technical Support... In the end, it was sorted out when someone who worked for VM, on another forum (chetnet), emailed me, and took control of the issues...

Therefore, I don't think the service itself is crap, on the contary, I find it stable, and suits my needs adequately, although others obviously dont agree with me. However their customer relations policies do appear to be designed to drive loyal customers away, however, those are issues for other forums.

With regards to your comments about ambits and ex-telewest. I have to admit I know nothing about the ex-Telewest systems, but since the SNMP was working on the actual customers CM, and not the UBR, why could that not be reimplemented?

Re: Pathetic excuse.
 

I think you took my query the wrong way..I really must remember to include smileys at all times...I wasn't attacking I was wondering how patient people need to be before trying to escalate an issue like this...and how much proof they need?:erm:

Re: Pathetic excuse.
 

Dont get me wrong Usage status would be great but there is 3rd party software which can do this, people just have to be bothered to sort it themselves as Virgin havent done this and from what I can see wont

---------- Post added at 16:29 ---------- Previous post was at 16:28 ----------

sorry didnt meant to come across like I was attacking your post

Re: Pathetic excuse.
 

Sorry Darth but after having had to deal with customer/tech support and getting nowhere I gave up and got in touch with the ISPA, I had departments telling me I'd got in touch with the wrong dept and handing me all over the place but I never actually got to talk to somebody who could help, I asked if I could speak to a manager only to be told that no, I couldnt speak to one but they could phone me back, that never happened and why should somebody have to phone the ISPA for something as simple as this.
I had bandwidth software running on my pc and when I told them that there was no way I should have been stm'd I got asked if I ever turn off the dsl modem because the modem logs might have been in error. So even if you do have proof that you've been wrongly stm'd you'll either get shoved from one incorrect dept to another and never get to speak to somebody who can/will sort it out.
The tech guy even said, it says in the logs you're stm'd and theres nothing we can do about it.
It's depressing to be honest, for you cable guys by the time you're finished on the phone sorting it out the 5 hour limits probably gone off.

Re: Pathetic excuse.
 

The DSL never had a definite STM they just STM'd you if you were in the top 5% of users unfortunately. Be that 100GB/month or 1GB/month if you're in that top 5% on Virgin.net you get nailed :(

Re: Pathetic excuse.
 

Thats why I made sure I only browsed the web/played games during peak times, any downloading I did was outside those hours but trying to argue your case just runs up the phone bill so I gave up.

Re: Pathetic excuse.
 

I can say with some certainty that the STM on Virgin.net always works out some way north of 30GB/month - or at least it has been in every month I've indulged in heavy downloading. I've never had my line 'managed'. I suspect that the top 5% of Virgin.net users are probably *very* heavy downloaders indeed.

Re: Pathetic excuse.
 

One guy at Tech support said that if you download around 5gig a week you would fall into the top 5% and get STM'd, that week I'd downloaded just over 7gig, and all of it in the morning, well outside stm time. I was not a happy chappy :(

Re: Pathetic excuse.
 

going on some of the replys here am i to understand that you will now be traffic managed if you download and go over your cap at any time of the day ? i was under the impression that you could download as much as you wanted between the hours of mightnight and 4pm in the afternoon was it, if you went over your limit (depending what line you have) you would then be traffic managed for aprox 4 hours..