Re: Connection problems
 

That's over a week ago and doesn't tell you how old your definitions are. Is there any other information in the help, about box?
Try downloading the updates here
http://securityresponse.symantec.com....download.html

Re: Connection problems
 

Good point, but I would think this wouls affect ALL traffic. I think we've established that he can access the external DNS servers.

Re: Connection problems
 

definitions out of date 18th May - cant get access to norton on internet
to upgrade..

Re: Connection problems
 

Can you burn cd's on the pc that has internet connectivity or do you have a usb key or something that you can copy the file from the link in my above post? It's 7.5mb.

Re: Connection problems
 

able to burn cd & in the website - what now?

Re: Connection problems
 

Copy the definitions file to the CD, take the cd to the computer with no connection, run the file to update nortons anti virus files, run a full scan.

Re: Connection problems
 

latest definitions updated now waiting system doing a full scan.

Re: Connection problems
 

It may not solve the problem but at least you will know you are clean and nothing else is getting in the way of the connection establishing.

Re: Connection problems
 

scan finished, deleted 2 threats no change on non connecting pc
checked status of network connection on this - sending 100 approx packets and receiving approx 30 is this right?

Re: Connection problems
 

Not unusual as it will be checking with the router for connectivity, but those numbers should no be changing very fast if you are not trying to use the network
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Lets go back to basics then, ignoring the router. Has this PC ever been directly connected to the internet, broadband or dial up?

Re: Connection problems
 

guys, any more advice - apart from throw it in the bin

Re: Connection problems
 

Short of a reformat of the PC, I'm at a loss for suggestions now.

Re: Connection problems
 

it's never been connected to up until I tried it today with the same errors
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what's involved with reformatting?

Re: Connection problems
 

Reformatting - a complete reinstall of the PC software. The hard disk is wiped clean and then you reinstall windows and all it's software.

Before you reformat, make sure you have backups of all the data (but then you have that already dont you :erm: ) as you will want to copy that back on, and the installation disks and settings for windows, all the add on hardware drivers, togehter with other programs you have used such as the antivirus, wordprocessor, games, etc.