Re: NTL Broadband Terms & Conditions Moving House?
 

Yes if you sign up for a service for 12 months you have to pay for it, unless the service is no longer being provided. It's not rocket science.

Re: NTL Broadband Terms & Conditions Moving House?
 

I only asked because I knew that I would be moving in 3-4 months, and was just doing my homework beforehand. But the original poster is being forced out of his place, and so it is not by his own choice. This makes it unfair on the poor chap.

Once again, I repeat, if NTL decided to change the unwritten rule, they should apply it to only those who sign up after the change. I'm not talking on legal terms (because unwritten can mean anything), but rather on the basis of good genuine service! In fact, if the unwritten rule is not in the favour of the customer, then it should be well-documented rather than left unwritten in order to avoid such uncertainties.

Re: NTL Broadband Terms & Conditions Moving House?
 

What I find most astonishing is that people have admitted that if you move to a broadband enabled area the remainder of your comes with you, but then claim if you move to a non-broadband enabled area you contract stays where it is. The only way for this to happen is if ntl make a provision in the contract differentiating between where their customers could move. Theyââ‚ ¬Ã¢â€žÂ¢re just trying it on in the manner of many big companies, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll only take one person to stand up for them. Sweeping statements like †˜The contract is 100% waterproofââ ¡Ãƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ are unhelpful as well as a little obtuse. Iâ₠¬ÃƒÆ’¢â€žÂ¢m not disputing that the contract is a legally binding document, just that in the said circumstances ntl are in breach of it.



Do people believe this applies to TV and telephone also by the way?

Re: NTL Broadband Terms & Conditions Moving House?
 

NTL are quite free to waive any penalty imposed by the contract or vary contract terms to the customers advantage if they so wish. They could stick rigorously to the contract terms if they so wished. Would you want the latter?

Re: NTL Broadband Terms & Conditions Moving House?
 

Yes, it's unfair, but it's not ntl's fault it's unfair. They are not a charity on call to pick up the pieces of people's lives when they go wrong. Harsh but true.

Totally agree, and in fact I'm not in favour of the change of rules, it was fione as it was. The original poster should push his case with a manager, perhaps writing in would be a good idea.

Re: NTL Broadband Terms & Conditions Moving House?
 

Try signing up to a 12 month mobile phone contract & then leaving without penalty after 3 or 4 months.

Ain't gonna happen I'm afraid.

Re: NTL Broadband Terms & Conditions Moving House?
 

Well this is taken from the Orange website:

"4.4 terminating your contract because Orange is no longer able to provide access to the Network
If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either:
4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or
4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up."

And for "at our descretion" read because we're legally obliged to. I

Re: NTL Broadband Terms & Conditions Moving House?
 

Totally agree, although I do believe the original poster when he says he was told he would not be held to contract if he moved to a non-cabled area.

Although ntl are technically within their rights to hold this particular person to contract, in this specific instance I believe they should honour what was said at point of sale. It's not as if it was a salesman telling lies, it was genuinely the 'unwritten rule' at that time.
__________________

That's nothing to do with moving house though. It covers the fact that for whatever technical reason may occur, their service beomes unavailable.

To repeat what I said AGAIN (something I seem to have to do in every thread these days as people don't listen), the ntl contracts are watertight. It is NOT NTL'S PROBLEM if someone moves to a non-cabled area. The customer has agreed a contract for 12 months, and that is all there is to it.

Re: NTL Broadband Terms & Conditions Moving House?
 

It could be to do with moving house, for example if you move to an area outside Orange's coverage. I'd have thought that was obvious. There's no mention of technical reasons at all.

Re: NTL Broadband Terms & Conditions Moving House?
 

I can assure you that if you move house Orange are not obliged to release you from contract just because there's no signal. It covers things like masts having to be removed, or changes in the law, etc.

Besides, the original poster did not sign an Orange contract. There's no sense in arguing that one company's contract is unfair simply because another unrelated company has a different one.
Telewest have ALWAYS refused to release from contract on this basis. The only reason people are making noises here is because ntl used to, and now don't.

Don't agree to a contract if you don't like what's in it. There's no point signing it then bleating that it's not fair because you prefer someone else's contract.

Re: NTL Broadband Terms & Conditions Moving House?
 

In case you aren't aware Orange provide mobile phones.

If you managed to get out of a contract that way I'd be very, very surprised.

Re: NTL Broadband Terms & Conditions Moving House?
 

I guarantee you could get out of your contract like that. Like all contracts it means exactly what it states. No specific reason is given for them no longer being able to provide network services therefore any reason,such as moving outside their coverage area, would be admissable.

Hello scrotnig, is there anybody in there? I believe Neil was the one who stated that you couldn't get out of a mobile phone contract in such a manner and you said you totally agreed. All I was doing was refuting an entirely inaccurate statement. There's no point making analogies and then claiming there not relevant.

Re: NTL Broadband Terms & Conditions Moving House?
 

You don't REALLY believe that do you? Please tell me you don't!

I am not trying to pick arguments in this and other threads, I'm just trying to tell it like it is. I don't always agree with the result, just as here I don't think the change in the unwritten rule is a good idea, because it isn't.

But sometimes uncomfortable truths have to be told. Some people are flaming me yet all I am doing is saying stuff that people don't really want to hear. Don't shoot the messenger.

Re: NTL Broadband Terms & Conditions Moving House?
 

:rolleyes:

Hmmmm, I'd like to hear that conversation.

"Hello I'd like to cancel my contract. Even though I have received a heavily subsidised phone from you"
"And why would you like to do that sir?"
"I'm moving to the 1% of the UK without any coverage from your network"
"And I take it you will never come back into coverage again. Ever?"
"Oh right..."

Somehow I think you'd be put on hold while they laughed themselves silly before you were politely told 12 months is 12 months, thank you for calling and have a nice day.

Re: NTL Broadband Terms & Conditions Moving House?
 

I think the problem is you don't understand the nature of contracts. They're very explicit legally-binding documents. Both sides have to do exactly what they state or they are in breach of it.

Yes if I was to go and live the north pole for a year (where I assume they have no coverage) and had a year left on my Orange contract, I could definitely terminate it under clause 4.4 (unless they managed to provide me with an alternative at no additional cost). That's what it says, surely there's no possibilty of an arguement here?