Re: More NTL redundancies
 

I haven't heard anything.

The installs team have a new MD as of 1st Feb, it is more than likely to announce some changes he has implemented as he's been asked to shake it all up a bit.

Re: More NTL redundancies
 

:(

Re: More NTL redundancies
 

I have just had a long conversation with an Engineer in the North West who said the same thing. :mad:

Re: More NTL redundancies
 

Looks like I might be wrong then.......:(. I hope not.

Re: More NTL redundancies
 

customers can only pray this is correct but going of NTLs recent form I think its the redundancies come on NTL prove me wrong.

Re: More NTL redundancies
 

i have a feeling its bad news the last of the inhouse techs is about to be no more as ntl are looking to go 100% contractor here in the north east our team leaders have been summoned to leeds early morning.

Re: More NTL redundancies
 

Yes. Ignore my earlier post, I have heard various rumblings now and I'm afraid it doesn't like the news is good.

How much more of this does the company think the staff can take? Or do they not care any more?

Re: More NTL redundancies
 

I was told earlier today, they are trying dfferent methods acros different regions to see which is the best plan. I would of thought ntl has tried just about every permutation with their regular changes.

I understand in Wales they are currently interviewing for In-house service techs, so it does look like different regions are being treated differently.

Re: More NTL redundancies
 

like i have said b4 the persons who own ntl are here short term make as much money as you can one way is to contract out what ever the cost to the customer. I mean can you belive this customer gets cable modem installed contractor says plug your modem in and away you go
customer does so then calls the help line cause he can't register ntl bookes an elf, goes round snyc ready lights flashing put meter on nothing had to go to the cab and it was not connected to a port so customers stand by for more of that when you loose the whats left of inhouse.

Re: More NTL redundancies
 

I'll go for option B.

So the Dial up Tech Support and the Broadband Tech Support have been outsourced. It looks like the In-House techs are going to be outsourced and a lot of collections are now done by agencies instead of actual Ntl staff.

How long before Customer Services are outsourced as well?

It's just another example of how the management don't care about the staff or customers and are only interested in the cash and making things look good on the balance sheet. :td: :mad:

Re: More NTL redundancies
 

It doesn't seem right to make people redundant, then outsource their job - I was always under the impression that it was the job that had to be shown to be redundant, rather than the person. :shrug:

I really hope these rumours are unfounded, I just don't understand why any company would want to get rid of loyal, competent employees, in whom they have invested training, pensions etc, and swap them for an unknown quantity. The money saved may be evident to the bean counters, but the long term effect on service levels & customer satisfaction could actually cost them. But hey, who is interested in long term, these days :(

Re: More NTL redundancies
 

Now that was from the last round. So if these are redundancies tomorrow then that quote will be looking more and more like the normal pr bull****. Or will these be classed as ongoing as well.

Re: More NTL redundancies
 

We can only wait and see what happens tomorrow.:shrug:

Re: More NTL redundancies
 

I think its time NTL Shareholders noticed they are about to end up with no staff to keep the network running and the customers will not stick around if they can't keep a reliable service. Also homealone you are correct to make them redundant it should be the job not outsourced time things was forced and those right at the top head hunted out of NTL!!!!!!!!!!

Re: More NTL redundancies
 

i will post tomorrow with what happens in the meeting at leeds