Re: NTL Tech support is in India
 

As of April last year average adult UK fulltime worker wage before tax was £27928 according to Government stats.

Re: NTL Tech support is in India
 

Mark - I really don't think anyone actually supports 'sacking UK staff in favour of Idian call centres etc. I certainly don't. But I do understand it from a business point of view. It's cheaper to run, services can be sold for less to the customer and more profit can be made. End of. :shrug:

Re: NTL Tech support is in India
 

Wow, I wish I had an 'average' wage then....

Just as long as said companies then don't wonder why there's little employee loyalty going and why people are reluctant to work for them.

Re: NTL Tech support is in India
 

I dont mind who i talk to on tech support and im always calling as stuff always goes wrong :) but when im talking to india they have no idea what i am on about and seem to repeat stuff over and over again its all very scripted this isnt a one of either ive called a lot of people in india none have helped or even have a clue what im on about cant say ive had issues with other countries but only called norway denmark and spain and they all seemed ok (danish lads could speak better english then me)

Re: NTL Tech support is in India
 

Me too! Especially as I've been told I will find out by March if my job is being outsourced. :disturbd:

Re: NTL Tech support is in India
 

respect! shame on those people who export jobs or support it.

and anyone who has problems with their bank exporting jobs should support UK call centres by relocating their funds:-

http://www.nationwide.co.uk/mediacen...his.asp?ID=606

Re: NTL Tech support is in India
 

wtf!! Nationwide use Offshore resources for project work like many other companies. Their call centre might not be offshore but it doesnt mean the whole of their business is

Re: NTL Tech support is in India
 

I'm glad to say that they cannot just do that see here for details. Also I personally do not believe the 24 hours claim either.. I'm sure its at least a month, may be longer (maybe even 6 month).

I did get the here is your new contract agree or walk but then I'm a contractor so they can do that :grind:

Re: NTL Tech support is in India
 

If thats the case I'd better go to my boss and ask for a 100% pay rise. :D

Re: NTL Tech support is in India
 

Averages are pretty meaningless when it comes to salaries, as the distribution of salaries is skewed. A few high earners will dispoportionately influence the mean. The modal or most common salary is a more meaningful indicator of how much people earn. This is quite a bit lower than the average.

Re: NTL Tech support is in India
 

From TUPE regs:

Employees employed by the previous employer when the undertaking changes hands automatically become employees of the new employer on the same terms and conditions.It is as if their contracts of employment had originally been made with the new employer. Thus employees' continuity of employment is preserved, as are their terms and conditions of employment under their contracts of employment (except for certain occupational pension rights).

The way I read this is that your existing contract applies, and if a new contract is issued then that would come under the seperate exixting contractual legislation. Without digging too deeply I imagine that http://www.dti.gov.uk/er/pay/contracts-pl810a.htm#4 and associated print around this area would suffice.

Re: NTL Tech support is in India
 

I said it before, outsourcing jobs needs to be taxed at a level which will offset savings made, hopefully keeping jobs in this country.

The average salary of 27k is far off reality I think the most common salary is more like 14-18k without overtime.(outside london)

The most worrying this is that when cheap labour is used, it affects the most vulnerable people in the country, years ago call centre's were opened in job deprived area's and now the same group of people suffer again as their work goes to india. Here in Leicester there is call centre's for British Gas and Powergen but I am guessing its only for a matter of time before they outsourced. The thing is tho, losing jobs will have a long term effect, the companies think they increasing profits but as people lose their income then they won't have so much money to spend and in turn will stop spending this will of course bring on a recession.

Re: NTL Tech support is in India
 

I wouldnt care if it was on Mars, as long as they can do the job, and do what needs doing properly.
Thats the crunch. ;)

Re: NTL Tech support is in India
 

Swansea? I had a problem and was routed to Swansea only to be told we only DO broadband!
Lowly dialup user xtopher

Re: NTL Tech support is in India
 

I think this all comes down to something that's been wrong with ntl (and a lot of other companies in the uk) for a long time. The so called 'tech support' is usually made up of people who don't have a clue, sat in front of a computer screen with a list of Q&A type help sheets, and a list of phone numbers if they get stuck, that they can 'transfer' you to.

I've phoned tech support a few times, with various problems, and each time the person i get through to has gone through a list of simple questions, and if my problem doesn't fit into those problems i get 'transferred' - then the next person does the same thing, with a set of more complicated questions, and finally if all else fails, they put you through to tech support in Swansea (well, they're welsh, i think it's swansea), who really know their stuff, and have always had the answer for me.

The people in india probably know just as much, if not more, than the every day tech support for ntl in the UK, and are no doubt following the same Q&A help sheets, and have the same list of phone numbers to transfer you to, if they can't help, just takes a little longer now, if they don't understand your accent, or vice versa.

As long as ntl don't get rid of the guys in Swansea i don't really care, as they are the people i rely on when something goes wrong, the everyday phone monkey's can be from where they like, they're never any help anyway.