I think if I recall this correctly, a while ago on .com there was exactly this discussion, and I think they basically get around it by saying the email and webspace are 'free' - ie you don't pay for it, so no recouse when it goes wrong - cunning way of doing it really..

I might be wrong of course, but it seems like their sort of style..

Just like I don't pay for my TV, or customer service, or decent telephone or interactive, or EPG, or competant installers or anything really.

In fact what do I pay for?

Email not working
 

I can't seem to access my main email account today, is anyone else having problems?

My other accounts seem to be working fine but I can't log in via Outlook (Express and 2003) and via web mail, it keeps complaining that my username and password are wrong. I can still login and view/edit my mail boxes on the ntlworlld website and ftp to my webspace.

Re: Email not working
 

Same problem here - none of my NTL email accounts are working. Error message Invalid Username or Password with Outlook and Your username or password has not been recognised with webmail. Nothing on the status screen yet...

Re: Email not working
 

Well, at least I'm not alone.

This is another reason to run your own email server, you don't have to rely on ntls rubbish email servers.

Re: Email not working
 

go for it then instead of bitching about it , while you are on , why dont you ditch ntl as they are obviously such a bad isp , vote with your feet and your wallet , the only sure way to hurt them ;)

Re: Email not working
 

I'm in the process of doing so, although to be fair to NTL, their email servers have been remarkably well behaved for the last 6 months or so. Their technical support however has gone way down hill since the move to India - trying to get past the rule book mentality and excuse manufacturing culture (it must be your computer/firewall/antivirus/etc) just isn't worth it.

Re: Email not working
 

well , that is funny , i have had cause to ring them up a couple of times recently and have had no problems , to be fair i have been connected to wales and not india , maybe it has something to do with the time of day i have rang them :)

Re: Email not working
 

I think the reason I've had problems is because the problem is intermittent and invariably resolves itself during the call! One call the tech did see the problem and I got an engineer visit that didn't resolve the problem. Every other phone call has resulted in the tech claiming that the problem was related to spyware (despite my using both Spybot S&D and Ad-Aware to scan my pc), or blame it on my firewall/antivirus (even though I've tried a different pc with different firewall/antivirus and had the same problem).

What I can't understand is why the tech can't read back in the notes to when they saw the problem and then take my word that the problem is still there but intermittent. I had a manager convinced of this on Friday, only to be hung up on and phone back to have a tech try to start all over again.

ntl e-mail down AGAIN!!
 

Is this me or is the ntl e-mail down again? :Yikes: (4/4/2005)

This must be the world's WORST & most UNRELIABLE e-mail service there is.

Fed-Up

Re: Merged: Email down again!!!!!
 

Hi Fireblade. :welcome:

The ntlworld e-mail service is working fine for me, no issues here.

Re: Merged: Email down again!!!!!
 

Yup, working fine here.

Re: Merged: Email down again!!!!!
 

Mine too :)

Re: ntl e-mail down AGAIN!!
 

It appears to be you.

It's a bit daft to call a system unreliable when you don't even know if it's down. :dozey:

Re: Merged: Email down again!!!!!
 

Mine is problematical at the moment:

"Task 'pop.ntlworld.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR invalid user name or password."

Is the message that I have been getting since Saturday evening! It only appears to affect the primary account in outlook (default) and not my original ntlworld account/user name.