Re: NTL not taking Cable Modems back
 

If NTL say that they dont want the modems, as long as you can get that in writing or something, then ownership would I assume pass to you.
So you can then flog it on ebay etc.
there must be someone that wants them, perhaps those that have been mentioned in the hacked bb thread? :D

Re: NTL not taking Cable Modems back
 

Why will ntl confirm it over the phone but not in writing? :confused:

Not aimed @ you Dezzo, but that sounds like a very underhand practice.......

Re: NTL not taking Cable Modems back
 

I'm sure if you wrote in to us you would get a written response, personally speaking if a customer called in I would note it and give them my contact details in case of any problems. I wouldn't send a letter out.

Re: NTL not taking Cable Modems back
 

Again-not a dig at you Dezzo ( :) ), but if you will confirm it on the phone, why would you not confirm it in writing?

Sounds to me like you worry that ntl may hold you responsible if the you know what hit the fan?

Re: NTL not taking Cable Modems back
 

In all honestly it is purely down to time. I would rather deal with a customer, fully and clearly note the account and give them all my contact details than spend a far longer time writing, printing and sending a letter out.

If customers wish I would certainly E-Mail them confirmation.

Re: NTL not taking Cable Modems back
 

Think I might just waste the paper and a stamp and some work time on writing ntl a little letter, as although these boxes not taking up that much space their still hanging around!!! - Dezzo - thanks for the help but I don't trust ntl as far as I can through them (ex-employee see)

Ta All -- now time to find out the address to write to for South Wales!! - probably Glasgow somewhere!!

Re: NTL not taking Cable Modems back
 

part of the reason is neil if every time a CSR spoke to someone they had to confirm it in writing they wud not take many calls in a day ;)

suprised that customer solutions that do discons don't send one out automatically though :)

Re: NTL not taking Cable Modems back
 

That's crap, we have almost twice that!