ntl email 'complex' failure
 

http://www.theregister.co.uk/2004/05/19/ntl_email/

sorry to keep just posting links, but this may be of interest.

Re: ntl email 'complex' failure
 

Moved to EMail Discussion Forum.

Re: ntl email 'complex' failure
 

:rofl:

Nice, technical explanation from the Reg. :D

Re: ntl email 'complex' failure
 

TITSUP =

1) Think It's Totally Shagged. Usual Problem
2) This is Trashy Service. Users protest.

Any more ideas as to what TITSUP could be the acronym for ?

Re: ntl email 'complex' failure
 

This Is Typically Shoddy Useless Performance, or
Think I'll Try Sending, Using Post.:rolleyes:

Re: ntl email 'complex' failure
 

The Register seems to offer better information on what's going on than NTL does. Maybe NTL should buy the site so they can offer better customer service? ;)

Re: ntl email 'complex' failure
 

I'm also having a lot of fun with timeouts on receiving emails as well,many copies of the same one. Deep joy. :D

Re: [Merged] ntl Email Issues
 

You pay for your connection. Email is just something they provide as a free extra (not a very good extra atm).

I suspect they are not going to spend much time and money on a system that is suffering badly when it is due to be dumped for a new platform in June ?

Re: [Merged] ntl Email Issues
 

That may be how NTL sell the service, but at the end of the day the e-mail service isn`t free, that would imply that NTL are running it at a loss out of the goodness of their hearts, something that I can`t see holding true for the higher management, nor something that would be tolerated by their creditors. It's only "free" in the sense that they don`t charge you extra to have e-mail, but there is at least a percentage of the subscription charge going towards paying for the cost of the e-mail.

Re: ntl email 'complex' failure
 

Well at least *someone* has bothered to let us know what is going on, ntl's information for customers on the subject is timed about two hours *after* that information from El Reg...! :mad:

Re: ntl email 'complex' failure
 

QUOTE:
"While punters have no problem receiving email, some users may have problems sending stuff"

Even that isn't true now!

There is now a problem with incomming email.

http://www.ntl-isp.ntl.com/ServiceStatus/

Re: ntl email 'complex' failure
 

Isn't it regarding the ?fact that a dead woman will float 'titsup' (and a man floats face down)--I don't know if this is true btw :disturbd:

Re: ntl email 'complex' failure
 

Yep, at least I could receive yesterday, although it did take about 2 mins to send one small e-mail. Tonight, cannot recieve anything. Webmail knackered as well

Jon

Re: ntl email 'complex' failure
 

AIUI it's that dead animals are supposed to lie on their backs, hence their tits are pointing upwards.

Re: [Merged] ntl Email Issues
 

SMTP timeouts and POP3 timeouts again :rolleyes:

Fortunately most of my mail routes via Virgin.net.

Re: [Merged] ntl Email Issues
 

email worked fine for 20 mins this afternoon. gone again to that black hole in cyberspace.

left webmail trying to connect for 30mins. never left the login screen in that time.

Re: [Merged] ntl Email Issues
 

Please explain - I've probably missed the reference to a new platform in June.
thanks.

Re: [Merged] ntl Email Issues
 

Just found this oopppssss http://www.theregister.co.uk/2004/05/19/ntl_email/

Re: [Merged] ntl Email Issues
 

Rick, read the thread mate :)

Re: [Merged] ntl Email Issues
 

Shhh! it's working again.Touching nearest MDF as a source of luck.


Incog. :)

Re: [Merged] ntl Email Issues
 

Mail Delivery Facility ?

Re: [Merged] ntl Email Issues
 

I took this up with bill goodland last year. It was suggested that team managers could offer some sort of goodwill gesture for customer who complained a when email went fubar, but there is no monetary value assigned to the upkeep of the mail systems (I am sure some accountant knows somewhere) At the time he took the idea on board and agreed it was something worth considering but nothing has come of it and given the time lapse, and constant change of management at the top, I doubt it ever will.

Re: [Merged] ntl Email Issues
 

I think the above quote from The Register says it all. Although, perhaps it should have been "NTL says it has no idea IF it will resolve a problem that has left many of its punters unable to send email".

Re: [Merged] ntl Email Issues
 

Can anyone recommend a good host for e-mail POP accounts?

Re: [Merged] ntl Email Issues
 

Just adding my thruppenny's worth here....
Another 3 days without a properly functioning email service, added to similar problems throughout the last couple of months....if you add up all the email outages , I'm pretty sure they would account for at least one week, if not more, of service I have PAYED for but not received. Yes, I have read the threads about how email is just a part of my Internet connection from NTL, but a pretty important one at that! Now any other service, if you payed for something you did not receive, you are usually entitled to a refund. Why do we put up with this problem from NTL????
I am particularly cheesed off this month, as NTL managed to bill me 3 times for my monthly bill, which cost me a large amount of money in added bank charges on top. They are very radical about chasing up money they think is owed to them, but a bit more cavalier about providing the service we pay for- 3 times in my case, and I'm NOT laughing, believe me.
I keep checking the service status, and in 3 days, still no news of when this current problem is going to be sorted out?? Surely they must have a rough idea?

Re: [Merged] ntl Email Issues
 

Whats really strange now, is that I'm sending emails....

they are still sitting in my email outbox (and not in my sent items), but I'm getting replies back from them... even though according to my email proggy (Outlook) I haven't even sent them!! :erm:

I've never known an email service like this... ever.. anywhere (been on the internet for best part of 9 years). Even tiscali has a better email service now!

Please, Please, Please ntl... sort it out!

Re: [Merged] ntl Email Issues
 

I am in an NTL only broadband area and therefore with Sat prices so high thats the only reason I stick with NTL. My broadband gave out yesterday for over 2 hours, i dont use the email service, instead I have purchased my own domain through http://www.oneandone.co.uk and dont therefore have a problem there, but I was forced into this for the reason the NTL service is so bad.

I pay DD, they keep getting this wrong and I ended up last month owing over £160, how is this possible for a DD customer ?!?!

The only thing NTL have shown me is incompetance when calling them, this I try to avoid at all costs, the email is but one aspect of it.

I hope another company covers my area soon, I am sick of bad tech, bad service and people who when called on a support line know less than myself.

Hopeless !

Re: [Merged] ntl Email Issues
 

Medium Density Fibreboard.

Wood substitute.

Re: [Merged] ntl Email Issues
 

If the charges were taken out wrongly then they (and the bank if on DD) are liable for these charges. Phone the bank for info.

Re: [Merged] ntl Email Issues
 

ntl are now saying that the problem is being caused by a virus attack on their network, coupled with a huge increase in spam.

http://www.ntlworld.com/help/aup/email_alert.php

Re: [Merged] ntl Email Issues
 

There doesn't appear to be a raspberry emoticon :D

Re: [Merged] ntl Email Issues
 

Poetic justice :)
Of course they're claiming that other ISPs are having the same problem, can't say I'm convinced.

Re: [Merged] ntl Email Issues
 

in my experience, Demon and I-web don't have this problem. Of course demon's strategic planning upgraded their mail servers 6 months ago and put brightmail filtering in place. This resulted in capacity availibiltiy doubling and volume falling by 40% (so we were told). But then Demon is not a TV company trying to run an ISP.

Email Outage
 

Anybody know what is actually wrong with email?

Have NTL killed some servers? Online ETA??

Lee

PS - Admin - sorry - could not find a thread relating to this latest outage...

Re: Email Outage
 

don't know, nothing on the server status page

Re: Email Outage
 

I know this won't help you guys, but I binned the sub-standard NTL email servers :erm: and now run my own server from home on a dedicated box.

I just got fed up of the service so I opted out.

BizBo

Re: Email Outage
 

There is no new email problem - it is just a continuation of the one that was officially announced mid-week. Clearly someone did not like the status showing outstanding problems last 3 days so they just re-entered the fault to reset the timer!

Other info on here and elsewhere indicated they lost a couple of key servers and there was some indication they might not fix them. That sounds strange unless you put it together with other info that indicates the whole email system is supposed to be upgraded to something completely different in June.

APS

Re: Email Outage
 

I've just received my email, so it looks like it's back on again.

Re: Email Outage
 

That's just efffing great....do they not have a customer SLA?
I thought that's what we paid for!

Lee

PS - and yes - my email has just come back online as well - but for how long...

Re: [Merged] NTL Email Issues
 

Who knows? :shrug: I think the SPAM and virus announcement is a smokescreen. The article in The Register said they had no idea what was wrong and I think that's closer to the truth.

Have you ever been to the zoo? Watch the monkeys with a crisp packet and think NTL. You'll then have an idea how they go about fixing these problems. :D

Re: [Merged] NTL Email Issues
 

It looks like they have merged the 2 previous faults (1 for outgoing mail & 1 for incoming mail) into 1 fault report. As mentioned earlier, it makes it appear as though the problem has only occured today. Sneaky.


It's still not clear (to me) what the problem is. According to the Service Status page, it's a "technical fault", but according to the "ntlworld email" link on ntl's home page, it is being caused by a virus attack on the network.

I don't know how ntl define a "technical fault", but I've always assumed it to mean something electronic, like a blown chip, burnt out resistor etc.

Re: [Merged] NTL Email Issues
 

I can't believe it's just coincidence that NTL have been working on their email systems and suddenly everything goes pear-shaped. To be fair (yes, sometimes I am! ;) ) NTL's technicians probably know exactly what the problem is. They've probably made some mistake, or some upgrade has taken another part of the system down. Or a new piece of equipment is causing problems. It happens. But due to NTL's information exchange with it's customers being more like a cloak and dagger operation, we are all left in the dark. Whatever the problem is, why don't they just come clean and give us a realistic time for it to be fixed?

The current message seems to just be nonsense. A virus attack.....what virus? Why were they susceptible to it? Will it affect us, the customers in any other way? As for saying an increase in spam has also caused it, why haven't the other ISP's suffered in the same way?

Re: [Merged] NTL Email Issues
 

That's why I was looking for a raspberry emoticon :D

Re: [Merged] NTL Email Issues
 

Yes, it would be apt! :D

Email off again
 

Can anyone remember when we had a couple of days continuous problem free email. I read the service status page and keep seeing service interuptions due to maintenance etc.
All this talk of increased speed on BB in the summer. I would just be happy to get my emails problem free for a week. For £25 a month, that's not a lot to ask for is it?

Re: E amil off again
 

well I nearly managed a day and a half, but it went tits up this afternoon again, maybe they will get it this time (not holding my breath)

Re: E amil off again
 

Moved to EMail Discussion Forum.

Re: E amil off again
 

I have not had any problems since last weeks outage - nor have my monitor systems detected any failures.

Re: E amil off again
 

My email has been working fine... what are the error messages that you are getting? are you trying to logon to webmail or using outlook express?

Re: E amil off again
 

For the past two or three weeks my email has been better than ever before with the exception of one day.

Re: E amil off again
 

Just sat down at my desk and Spampal had a few "cannot resolve server name" errors but I've been having DNS troubles for a while now so it might be that. Dunno :(

Re: E amil off again
 

I get,
Time out,
Password not recognised,
no socket

or it is v e r r r r y slow

or it is ok

take your pick, different evry time :spin: :banghead:

Re: Email off again
 

It times out or just takes an eternity.
I was with virgin for many years and had very few problems. Since being with NTL for last 2 years I can say the BB is very good for browsing but the email service I get with Outlook Express is abysmal.

Re: Email off again
 

Did you not keep your virgin e-mail ? I did - and still use it far more than my ntl address.

Re: Email off again
 

not all ntl mail servers are crap then! virgin.net is run by ntl (they are virtual ISP) all mail server platforms will eventually be migrated over to openwave. I believe tesco.net have been migrated already. ntlworld is due mid june with other platforms to follow throught june and july (ish).

this should improve everybody's email service.

Re: Email off again
 

The question that still needs answering is why have ntl waited over a year to do anything about the crap email 'service'?

Oh, & it's nice to see them put their corporate customers before their residential ones....:rolleyes:

Re: [Merged] NTL Email Issues
 

What the hell is going on again?????

I just got an stray e-mail from the 16/05/04 19:52 (thread notice from this site)

What kind of excuse will they use this time.?

edit: just been on to tech support to complain (only people there at this time :mad: ) they have escalated this to higher level, will see if I get a response.

p.s. told him to kick the server (old 386 in corner) to see if will spit any others out. :D

Re: [Merged] NTL Email Issues
 

I don't believe it, they sent me two e-mails -
1: about speed issues and how to test the speed of connection ( including a diatribe about bits/bytes
2: about malicious software and keeping up to date with AV/Firewall etc.

All good info for the newbie/novice but what the flip have they got to do with e-mail arriving 9 days late???

If they send any more crap I will bend somebody's ear in the morning :mad:

Re: [Merged] NTL Email Issues
 

not sure if this is right thread ...but anyone else been receiving loads of viruses with there NTL e-mail? I have recieved 22 today average at least 12 a day. I have firewall and fully updated Norton AV and have run full scans so not infected BUT am seriously ****ed with NTL e-mail my Virgin account receives no viruses!!!
HHHEEEEELLLLLP!

Re: [Merged] NTL Email Issues
 

I use Outlook to download my emails fro NTL and my old Globalnet account. It takes so long that outlook gives up the goat and so I Use web mail to delete the 300 odd spam from the las three days and i deleted one by mistake and i'm trying to use webmail to undelete but it is taking so long xmas will be here first.

secondly when I ran outlook I get a nice little message from Globalnet saying that they have intercepted a e-mail fro XXX and it had a virus and we have deleted it. why don't NTL do this I pay about 60 pound a month and I'm getting a totally crap service.:mad: :mad:

Re: [Merged] NTL Email Issues
 

I haven't got any e-mails viruses through my ntlworld account, just a load of spam. As Virgin.net has now moved over to new servers with anti-spam & anti-virus, why don't you forward you ntlworld e-mail to your virgin.net account? It's what I do.

Re: [Merged] NTL Email Issues
 

More than a little of topic, but I always thought it was give up the ghost, but then looking at your username it could explain your bovine fetish.;) :D

Re: [Merged] NTL Email Issues
 

Just sent this to them over the site contact system:

I rang your tech support line on Tuesday 25Th May to complain about an e-mail message taking 9 days to get to me. I was promised some action/explanation but all I got were two e-mails about viruses, adware, AV software and firewalls.
Today I have received an e-mail dated 16/5/04 (11 days late)
I am sick and tired of the poor e-mail service and late/missing messages that have been occurring of late.

Will let you know of any reply.

Ntl's emaill server ate all my mail
 

Has any one else been having problems with ntl's email servers i had looked via web mail at my messages yesterday went to download them today using outlook and all my message have done the off. Cheers Jason

Re: [Merged] NTL Email Issues
 

I've just received an email from 17th May, ie 16 days late. Can anyone beat this?

Re: [Merged] NTL Email Issues
 

OOOHHH snap!!! I am glad it is happening to others as well as me.

Re: [Merged] NTL Email Issues
 

If you read back you will find a number of e-mails turning up from the 17th - obviously something happened on that date and they are slowly appearing.

Re: [Merged] NTL Email Issues
 

But does that explain the 12,13,14,15,16,18 and 19th as well???

Re: [Merged] NTL Email Issues
 

Yes, mine was from 17th. Presumably whatever happened was something unusual - perhaps that was the day there weren't any email problems?

Re: [Merged] NTL Email Issues
 

good old ntl kind enough to deliver my emails dated may 17th 2004
and this one from last year
Stephan Jimenez" <Ste?????enez@hotmail.com>
Date: 2003/08/27 Wed AM 09:05:55 GMT

Re: [Merged] NTL Email Issues
 

We have received the following update from NTL sources ;

Mail down again?
 

I'm getting the following error through my ntl account:


"Task 'pop.ntlworld.com - Receiving' reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: -ERR no such message.'"

Was working fine, but then died, tried mailing the account too and nothing comes through.

Re: Mail down again?
 

pm me the username for the account and i will have a look at it for you

MB

Re: [Merged] NTL Email Issues
 

Fixed thanks - what caused it!

Re: [Merged] NTL Email Issues
 

Any ideas what this means "
Task 'N - NTLMAIL - Receiving' reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: -ERR no such message.'"

I get this on one of my NTL accounts all the others collect fine and I can read the mail from this account fine using webmail. It is the primary account associated with my NTL account. Was OK earlier this evening then it suddenly started doing this..!!!

Doh - Guess who didn't check the previous posts!!! :dunce:

Re: [Merged] NTL Email Issues
 

byron_hinson had the same problem....

you need to telnet into the account, then list messages. Then use the top command to view each message, when you have done this it will say ERR mail does not exist (something along those lines). Then do list again and it should show the list minus the one you have just tried to view. Then repeat the process for all messages there. Send and receiving in OE will then be fine.

If you are not confident doing this pm me the username of the mailbox you are having problems with and i will sort it for you ;)

MB

Re: [Merged] NTL Email Issues
 

I am getting the same error in Outlook but when trying to telnet into the account get the following message

Re: [Merged] NTL Email Issues
 

pm me the username to the account before 10pm and i will have a look for you

MB

Re: [Merged] NTL Email Issues
 

This is more along the lines of the sort of service you encounter in (underfunded) HE. Lost emails and having to telnet into a server to fix errors... :disturbd:

Re: [Merged] NTL Email Issues
 

http://www.ntl-isp.ntl.com/ServiceStatus/

:zzz: :zzz: :zzz: :zzz: :zzz:

:LOL: The duration on the Server Status Page says 'Ongoing'!!

No ***** Sherlock-it's been 'ongoing' for over a year now.....:rolleyes: :D

Re: [Merged] NTL Email Issues
 

Say's it's been resolved after about an hour.

Incog. :)

Re: [Merged] NTL Email Issues
 

Nice post, especially the last line. :rofl:

Re: [Merged] NTL Email Issues
 

Hi, first post here so hello all. I am getting an error trying to read email. It says
"The connection was rejected by the incoming mail server 127.0.0.1" Its been like this since last night . Can anyone shed light on this. Thanks

Re: [Merged] NTL Email Issues
 

Right before the latest outage I actually got an email straight away, it was amazing, I signed up to a forum using my ntlworld address and within 1 min the email arrived, sadly 1 hour later the email server died and has yet to come back :(

Re: [Merged] NTL Email Issues
 

:welcome:

127.0.0.1 is localhost (in otherwords your pc)

to setup your email for ntlworld properly, remove any accounts that you have at the moment, and setup according to the instructions here

Chrysalis- when i left work at 8 the only email problems were with webmail, so should be back on now.

MB

Re: [Merged] NTL Email Issues
 

unless he is running some sort of program such as avast that sets it up this way , i cant be clearer than that as i am well on the way to being merry :hic: :D :D :D

Re: [Merged] NTL Email Issues
 

well pointed out mate :tu: i was assuming he is using Outlook Express....

Get :drunk: for me mate cos i am working early again tomorrow :( no fun :cry:

Re: [Merged] NTL Email Issues
 

Ahh, Thanks guys , I am using incredimail . I dont know what happened but I removed the account and reset it and I got 14 emails . Sorted. Thanks for your help

Re: [Merged] NTL Email Issues
 

incredimail!? :Yikes: :sick:

anyway... glad you got it sorted :tu:

MB

Re: [Merged] NTL Email Issues
 

What if anything is wrong with Incredimail. I don't use it and am happy with OE or Outlook, the only reason I ask is that a friend of mine has just e-mailed me telling me how wonderful Incredimail is. The last time he told me about an e-mail add on I checked it first and it was full of spyware.

Re: [Merged] NTL Email Issues
 

Looks like my mail has bit the dust. :(

Re: [Merged] NTL Email Issues
 

Another day, another ntl email problem....:dozey:

Re: [Merged] NTL Email Issues
 

All that money they spent on e-mail and still can not get it right. Lucky your with pipex neil.;)

Can we re open the poll again and start again:D

Re: [Merged] NTL Email Issues
 

now outbound email works

pop authentication has been timing out all day

Re: [Merged] NTL Email Issues
 

Broken yesterday, fixed yesterday, oh look, broken again today.:mad:

Re: [Merged] NTL Email Issues
 

*Sigh*

It's ok though, because ntl will be increaasing the speed of your BB service 'soon'......:rolleyes:

ntl really couldn't organise a ****** up in a brewery could they?

Ben & I were in Aizad's office only last June telling him about these issues, we had with us a 37 page print out of a thread just like this one, full of angry customers.

Can someone from ntl please show me where the email improvements have occured......??

Thought not...:dozey:

Pathetic....:td:

Re: [Merged] NTL Email Issues
 

Oh ye of little faith - they are Coming Soon :D :cool: ...... :erm:

Re: [Merged] NTL Email Issues
 

A week ago (well, 8 days) I emailed a company with various details that they needed in order to set me up with an email account (paid, not free). I hadn't heard anything so I emailed them again. They never got the first email. The irony of it all isn't lost on me :rolleyes: :D

Re: [Merged] NTL Email Issues
 

Same old NTL service now you should all know that :D

Re: [Merged] NTL Email Issues
 

They've been 'coming soon' for the last year or so....:rolleyes: