Re: Major connection issues! 6/6/06
 

I have signed it

Re: Major connection issues! 6/6/06
 

Good one, now spread it to everyone on your MSN, Yahoo, E mail. provided they still work ;)

I need 100 of these signed ready for monday

Re: Major connection issues! 6/6/06
 

hmm average speed download from gamershell 0.00 kbs.... o m g..

Re: Major connection issues! 6/6/06
 

Barewolf, I've sent you my name attached to your petition. Thanks for being someone who's got something like that organised!

The connection issues seem only to get worse, it used to be just Friday evenings, then Thursday evenings too, and now Tuesdays?!

Re: Major connection issues! 6/6/06
 

I emailed you mine

Have posted link on digital spy ntl thread so who knows you may get more signing

Re: Major connection issues! 6/6/06
 

Great stuff people, im limited to who its sent to so with luck we can get a good number and we will see an end to the problems.

Re: Major connection issues! 6/6/06
 

Hi, given the problems at the moment I was quite surprised I was able to register ;)
Seriously though it would be really nice if NTL sorted this out properly and took some measures to stop it happening again rather than just sticking a plaster on it. :mad:
Last time this happened was less than a couple of weeks ago, right?
I'm sure if the CEO's limo kept breaking down this often the problem would be fixed rather more effectively... :rolleyes:
David

Re: Major connection issues! 6/6/06
 

ermm what does www.ntl.com give you people?

Re: Major connection issues! 6/6/06
 

silly comment considering everyone knows it's an NTL fault.

Re: Major connection issues! 6/6/06
 

looks like ntl's going belly up again, current speed test says
Tue, 6 Jun 2006 20:41:59 UTC

1st 512K took 2734 ms = 187.3 KB/sec, approx 1543 Kbps, 1.51 Mbps
2nd 512K took 2547 ms = 201 KB/sec, approx 1656 Kbps, 1.62 Mbps
3rd 512K took 2547 ms = 201 KB/sec, approx 1656 Kbps, 1.62 Mbps
4th 512K took 2656 ms = 192.8 KB/sec, approx 1589 Kbps, 1.55 Mbps

Overall Average Speed = approx 1611 Kbps, 1.58 Mbps

Re: Major connection issues! 6/6/06
 

Normal NTL page, but some blue lines under the small text at the bottom.

Re: Major connection issues! 6/6/06
 

BareWolf....... just sent you my petition, good luck and try to keep us informed of any replies etc.

Rich

Re: [Merged]-Major connection issues!
 

Not in this bit of Brighton (north end) it isn't. But what fun!:disturbd:

Re: Major connection issues! 6/6/06
 

3 for £15 offer

www.ntlworld.com gives me normal homepage

Re: Major connection issues! 6/6/06
 

hmm... gives me

http://img177.imageshack.us/img177/7953/ntlcom9uu.jpg

Re: Major connection issues! 6/6/06
 

:confused: I know this was asked b4 but never saw any answer for it... but how come Ntl's home page works and this place works but not any other sites??? opens my browser for msn n gets nowt also everywhere else... goes on to Ntl... comes up no worries??:confused: :confused:

Re: Major connection issues! 6/6/06
 

Originally Posted by Martyn
ermm what does www.ntl.com give you people?

what the hell has this got to do with the current problems most of us are having

Re: Major connection issues! 6/6/06
 

www.google.com doesnt work

www.google.co.uk does.. i support it depends what there hosted on.

Re: Major connection issues! 6/6/06
 

its knackered in stevenage.

Re: Major connection issues! 6/6/06
 

:mad: here in swindon its gone T**ts up yet again. Just when you need it most NTL goes down.

I have been with NTL for many years and I am getting pretty fed up with the current reliability of the service. I am loath to change but is there an ISP more reliable or are they all the same? £25 per month for 2Mb of questionable reliability is starting to make me think about changing and getting a BT line installed - will this be jumping out of the proverbial frying pan or should I just be patient and allow NTL to sort themselves out?

Re: Major connection issues! 6/6/06
 

If its knackered sign the petition, its so simple :)

so many view this forum, we could have about 60 by now, come on 2 minutes to do.

Re: Major connection issues! 6/6/06
 

Started noticing problems in the Leeds area around 15:00 this afternoon... following sites not working or working intermittently:

FlickR
MySpace
BBC
Google
Yahoo
Blogger
MSN

... things started to improve around 20:00 but seem to be rapidly going downhill again over the last 15 minutes.

Boo! :td:

P.S. 'www' in hebrew translates to 666.

'The Hebrew equivalent of our "w" is the letter "vav" or "waw". The numerical value of vav is 6. So the English "www" transliterated into Hebrew is "vav vav vav", which numerically is 666.' :cool:

Re: Major connection issues! 6/6/06
 

I really never get how these problems happen. Noone has the same errors, but most people have some problems, and websites come and go as they please, one minute I'm fine using google, then it all goes belly up with them, but the BBC website is back for me!

I guess that's just the nature of a DNS server problem (what I assume this is, since it seems very similar to last time we had what I was told was one of them) but I wouldn't really know, not qualified in internet management! But are ntl?

Re: Major connection issues! 6/6/06
 

very odd :confused:

Re: Major connection issues! 6/6/06
 

Oh yeah, and why is there never a problem for anyone getting to Cable Forum?! Certainly I've never had a problem with it, but then I guess if people couldn't get to it, they wouldn't be able to tell us...

Re: Major connection issues! 6/6/06
 

A bad taste in the mouth as I signed up for full price a month ago..... :rolleyes:

Re: Major connection issues! 6/6/06
 

It is a DNS issue, they're simply overwhelmed. NTL have said so themselves on th service status page.

Re: Major connection issues! 6/6/06
 

Nice that they've put it on the Server Status page, I feel much less aggreived when they just bother to do that! If their DNS servers keep getting overwhelmed like this then surely they really need to get more DNS servers or something... again I might be talking rubbish, not an expert...

Re: Major connection issues! 6/6/06
 

Browsing seems to be working alot more consistant now in the Cambridge CB4 area.

Re: Major connection issues! 6/6/06
 

Nope, you're spot on.

A better distribution of DNS servers would be alot better, along with a back-up that the transparent proxies could auto-switch to.

Re: Major connection issues! 6/6/06
 

are they a professional organisation?

Re: Major connection issues! 6/6/06
 

Supposedly.

Re: Major connection issues! 6/6/06
 

imagine if this crap kept happening with your tv service or phone line.

Re: Major connection issues! 6/6/06
 

This works when I type it in in full but not when I try to use it from my home page button - using the same address!:erm:

Re: Major connection issues! 6/6/06
 

Looks like the screen you might get when you have to sign up when you first get NTL, although it's been 5 years since we did all that sign on stuff.

Re: Major connection issues! 6/6/06
 

Have you tried clicking on the log in button and seeing where it takes you? Its not quite the same as the broadband set up...

Re: Major connection issues! 6/6/06
 

Well at least NTL have acknowledged that there is a problem this time and are working on it. This has to be a first. We should all receive a discount on our next bill onsidering how many times this has happened lately.

Re: Major connection issues! 6/6/06
 

So how many of Ntl's employee's do u think uses BT services?? probably most as they know how crap Ntl is!!:Yikes:

Re: [Merged]-Major connection issues!
 

Oh dear, I was wrong :mad:

Re: Major connection issues! 6/6/06
 

The same amount of STB techs who admitted that they used Sky when they came to replace those dreaded Pace boxes.

Re: Major connection issues! 6/6/06
 

Not Really a silly comment mate considering how many people come out of the woodwork and just Bitch about NTL and their problems instead of posting in the forum on a regular basis and helping and contributing to the site.

Re: Major connection issues! 6/6/06
 

I would respectfully like to point out Cable Forum is completely independent of NTL.I'm thankful it is one of the few places that is not affected because it's here to give everyone who has any problems with ntl.telewest a voice.Make no mistake your complaints WILL be getting through to someone by a variety of means.:erm:

Re: Major connection issues! 6/6/06
 

Nice to see on the server page they've finally updated at 9pm but again Questions need to be asked
Why should i fork out all this money over the past couple of years believe me i was on dial-up when it looks like to me they cannot even afford half decent DNS Servers?
And will they learn from tonight? Well from the past it appears not.
Why does it take 3 and a half hours to know what the problem was? Seems to me like their CS they are trying to make an 'excuse'
NTL are ripping us off truly

Re: Major connection issues! 6/6/06
 

Oh don't worry, I wasn't suggesting it wasn't independent, just it's lucky that there have never been problems. I'd like to be able to post on this site more generally just just about problems, but not sure how I could help anyone... will give it a go though.

Re: Major connection issues! 6/6/06
 

I think I'm right in saying that no one who is having problems with their connection is having a go at the great ntl techs who give so much of their time on this forum.
thanks guys:)

Re: Major connection issues! 6/6/06
 

this is taking the mick,
all day i haven't been able to access any sites.

i'll contact c/s for an explanation why im not getting the service i've paid for over the past 3 months.

is this just isolated to cable broadband or adsl included.

Re: Major connection issues! 6/6/06
 

still need more signitures, if you have signed it please forward to people you know.

the document attatched is blank for privacy reasons but we have a fair few signed it and is in a document waiting for more people.

;)

Re: Major connection issues! 6/6/06
 

this is what you said

telling people to **** off if they dont like the service provided isn't silly?

Re: Major connection issues! 6/6/06
 

Again for those just joining

Re: Major connection issues! 6/6/06
 

just a thought..

previously a similar major connectivity problem was attributed to a ddos attack
on the NTL dns servers.

while wondering why they can't deal with this more effectively, if it is the case, this time, it is hardly their 'fault' that someone would attempt to screw up their service like this.

- unfortunately, for very good reasons, NTL will not be able to give any clues, at all, to what they are doing about it ...

Re: Major connection issues! 6/6/06
 

what can ya say really... they have a complaints office which if u make a complaint dont wanna listen, they say they have a superb service...which ends up bein a crap service. and if u complain on ere theres always one person who say give them a break? yea sure we'll love to give em a break..When tey give us a decent service which dont fuk up as much as they do.:D

Re: Major connection issues! 6/6/06
 

There are clear signs of DNS not resolving correctly in the Cardiff area as well. I spoke with NTL this evening and they would not confirm there are any issues with the network at all. I mean would you...? I used to work for them, and I know at times I had to lie my butt off to customers all the time even though I did not like doing.

There are clear signs of mass degrading right across the network, and this is not the first time this has happened. 10mg customers are getting a ra deal when it comes to their connection degrading every other week. I have geven up with trying to update my computer because I cannot download and install any of the Microsoft updates for my network.

STOP TELLING LIES to your 10MB customers and tell them the truth.

Re: Major connection issues! 6/6/06
 

Yes it was a silly comment - Take it from me that it nearly got deleted - I wasn't sure if you was on a wind up mission or what but it was completely OTT. You entered the thread in which you appeared to be completely clueless of what is going on, i.e ntl's dns servers are playing up tonight and you are more or less suggesting to people to have a look at their PC set-up, instead of moaning.

As I said previously, in my post which you blatantly ignored (Not something which impresses me :nono:) The perfect PC - Cable modem setup isn't going to fix a global ntl DNS issue now is it?

Re: Major connection issues! 6/6/06
 

I spoke to a real dork of a person at their complaints today and I could tell he was holding the headset away from his head while I was complaining. we are not getting the service we are paying for. Under the Sales of Goods Act NTL are failling ro provide their customers with a usable service. I mean just look at this forum.

Re: Major connection issues! 6/6/06
 

Hi
I'm a newbie here. I looked in because NTL were screwing me again. I see I'm not alone.
BBC and Ebay have been inaccessible most of the evening here in Bricket Wood.
TalkTalk is beginning to look attractive, all of a sudden!

Re: Major connection issues! 6/6/06
 

I'm suprised you even got through to someone as i've usually been passed onto another person who will ask for my details then pass me onto someone else who will ask same thing... and even worse on weekends as i think the uk department go home and they let some other country take over the service who havent a clue wat they r doing... but then again question is....do any of Ntl know what they are doing sept ripping us off:mad: ???

Re: Major connection issues! 6/6/06
 

If that as about my comment Mick, one does apologise, it was unprofessional and rather silly. :sorry: I should know better considering I'm a IT Systems Analyst.

Re: Major connection issues! 6/6/06
 

I see your point, homealone, but assuming this is a repeat of the DDoS attack they had recently, you'd hope that they'd at least be prepared to deal with it. There are ways of mitigating a DDoS, and you'd hope that, if anybody, an ISP would be aware of these and have something in place for days like today. In my line of work, I'd be expecting a P45 on my desk in the morning if I performed as badly.

Ack, I dunno what to do when I can't browse t'internet or play Counter Strike.

---------- Post added at 22:51 ---------- Previous post was at 22:51 ----------

No mate, it was about someone else's comment ;)

Re: Major connection issues! 6/6/06
 

That makes me feel a little better. I was a little harsh though...

Re: Major connection issues! 6/6/06
 

No, as Gareth said - it wasn't aimed at you buddy. :)

Re: Major connection issues! 6/6/06
 

A little off topic arent we??

I was trying to find out why my internet is not working too well tonight and all i see is people bickering!!

Re: Major connection issues! 6/6/06
 

23:30 on 6/6/6, service is still rubbish. Some might be interested in the (never EVER empty) fault list:

http://www.ntl-isp.ntl.com/ServiceStatus/


For my part, I've never experienced an ISP with a worse service record. :mad:

Re: Major connection issues! 6/6/06
 

omg 1st time ever I see updates on the NTL service page...

NTL Broadband internet customers across the whole country may currently be experiencing problems in browsing to web sites. NTL is aware of this issue and working to identify and resolve the cause as quickly as possible. Please accept our apologies for any inconvenience caused.
Update 21:00 - Issues appear to have been caused by a failure due to overload of NTL's DNS servers.
These servers are now returning to normal levels and investigation of the cause of the overload is under way.
Browsing is slowly returning to normal, however it is unlikely that services will be fault free until morning of 7/6/06

ow and Mhanmore, its not just faults its also upgrades and normal maintainance on the hardware of NTL. and yes I know it sounds silly that ntl are perhaps doing any form of maintainance on their network

Re: Major connection issues! 6/6/06
 

NTL broadband failing again because of DNS tonight.

I thought the idea of life was to learn something new everyday?

I can connect to sites via IP address (gained via dnsstuff.com when NTL decided to work for a moment), but by domain address, it fails miserably.

For those who will be with NTL this time next year, I hope for your sakes that they buck their ideas up and start thinking more about the service they provide than the sales they achieve. It seems to be getting worse and worse these last couple of months but because it is not improving, it would appear to the general public that NTL seem to be doing little about it (I could be completely wrong, and they could all be working their asses off, but that is NOT how it appears)

I really am so glad that NTL didn't bother cabling the area we hope to move to, so we don't have to put up with their joke services much longer than we have to.

Re: Major connection issues! 6/6/06
 

My money is on a 6/6/6 inspired DOS attack on their DNS servers.
This appears to be nationwide.

Get the coffee on boys, it's going to be a long old night.

Re: Major connection issues! 6/6/06
 

yeah I think Incog might have been right when she suggested it was a deliberate rather than co-incidence this happens on 6/6/6.

Re: Major connection issues! 6/6/06
 

The transparent proxies are a REAL pain! If they weren't in place, then anyone who has the sense to change to a decent provider's DNS servers would have been able to avoid the browsing problem! ... grr :(

Re: Major connection issues! 6/6/06
 

bloody hell, cant get on MSN Messenger and on most websites! :(

Re: Major connection issues! 6/6/06
 

Thanks DocDutch, though as it turns out I did actually read the page before referring to it. My point is that I, and it seems you also, have had cause to read it pretty much every day for a month!

Re: Major connection issues! 6/6/06
 

Guys,

I am listening (now that would be scary) to your comments; reading your comments and some of you sort of have a clue about DNS and some of you are just plain silly. Sorry I have to say this but, some of your comments are way off track.

Look if you do not understand anything about DNS Servers then just don't bother making a comment. It's clear there is a DNS problem and it does not matter how many people post replys, it ill not change the fact this is a major outage which is being looked into as we speak. Beleive me I would not want to be the engineer working on this one.

It will be resolved.

END...

Re: Major connection issues! 6/6/06
 

they would be on watchdog, the way our regulators work a poor internet service is ok. But billing problems (bulldog) get shoved onto watchdog and ofcom and if it was phone or tv playing up on a weekly basis it probably would get more attention.

Re: Major connection issues! 6/6/06
 

which comments are plain silly/off track? please clarify so we have a better understanding. I assume you work for NTL or something?

Re: Major connection issues! 6/6/06
 

To add I think the reason why ntl.com and this site remained working is they are either cached on all the proxies and no lookup is occuring or they have a dns hard value set to avoid lookups meaning they not affected by dns outages.

Common sense would also dictate that ntl added new dns servers for redundancy and had them on different servers and networks so a ddos attack on the main 2 servers wouldnt affect the slave dns servers as such allowing them to keep their service live. They may also want to invest in some Juniper hardware :)

Re: Major connection issues! 6/6/06
 

well it looks like chrysalis knows his stuff!

Re: Major connection issues! 6/6/06
 

Multimap's not working. Shame cos i wanted to do some road building tonight :(

Re: Major connection issues! 6/6/06
 

I used to a long time ago... I was a Senior Cable Modem Tec. This was when NTL was good and yes there were outages and some worse than this. I cannot remember which one but it was not yours, so don't worry. It's just that we all know there is an outage and you are limited to what sites you can browse to.

Re: Major connection issues! 6/6/06
 

Im on 2MB Broadband, resident in Loftus, N.Yorks.

I have the same browsing problems as everyone else is reporting and my first port of call when the trouble started was to the ntl.discussion.broadband.cm NG. Or, rather, it would have been but the servers have been down all day. Is anyone else having problems with the news servers?

Re: Major connection issues! 6/6/06
 

If my memory service me correctly it's run on a server based at their Matrix Court in Swansea... They might have moved it know but, I am 100% sure it was.

Re: Major connection issues! 6/6/06
 

Seems that service is returning to normal now here on the wirral. Hopefully We wont have these problems again but I wont hold my breath.

Re: Major connection issues! 6/6/06
 

Yeah, Multimap's back up as well now. Too late to build motorways now though :(

Re: Major connection issues! 6/6/06
 

Slow, slow, quick, quick, slow.....

Re: Major connection issues! 6/6/06
 

I no i had had it earlier, because i think i was upgraded ( net that is )

n then other sites work. but ntl.com just says that lol

Re: Major connection issues! 6/6/06
 

:rofl:

Re: [Merged]-Major connection issues!
 

well it would do as that seems to be a tool for adding urls DNS No. into your hosts file so now your machine doesnt need to look to NTL's DNS server anymore as your machine is being checked for the url first, just like the old days.
http://www.felgall.com/netint6.htm

i was wondering if someone would post the simple info about useing a local hosts file, thats also a good way to block popups, adds,etc by just replacing the valid DNS no. with your (localhost) 127.0.0.1 against the www.whatever.com name

---------- Post added at 02:54 ---------- Previous post was at 02:47 ----------

well you could post the sites you need to get to and someone with working dns might give you the numeric url to use instead of the www.whatever then you dont need to go through the dns lookup.

---------- Post added at 02:57 ---------- Previous post was at 02:54 ----------

is CF hosted on NTL servers, iv never bothered to check?

---------- Post added at 03:04 ---------- Previous post was at 02:57 ----------

sorry but i refuse to read anything that isnt in plain old universal text format,or PDF at a pinch, i dont have MS word installed, and never will.

Re: [Merged]-Major connection issues!
 

No - the server's are in das Vaterland, so far as I recall. BUT you have to go through NTL's poxy servers to get to the web server, which is what's known as a "potential point of failure".

Re: Major connection issues! 6/6/06
 

i see, so your MS word doc basicly said your going to send a letter (hope they have MS word installed or they wont be able to read it) to the CEO!, if your seriously trying to get a reaction then all that will do at best is get seen by the personal assistant,not the CEO.

remember that NTL is a publicly listed company on the US markets with all the official responsabilitys that go with that.

its the Board Of Directors and the share holders you should be looking to contact and influence/inform , now THAT would probably get some attention...................

---------- Post added at 03:45 ---------- Previous post was at 03:20 ----------

ROTFL
http://www.cableforum.co.uk/board/sh...&postcount=495

---------- Post added at 04:13 ---------- Previous post was at 03:45 ----------

well thats what you get when their now the largest cable company in the country, and the fact that they have probably layed off the very people recently,that were keeping it falling over, that plus the upgrades and perhaps more things we are not privy to....

---------- Post added at 04:23 ---------- Previous post was at 04:13 ----------

any no. of ways,what are you good at ?,if you see something that you know the answer too, just post your thoughts and helful advice, no one knows everything, so your contribution might just push them in the right direction, and in return, one day they may be in a position to help you, thats life.

Re: Major connection issues! 6/6/06
 

Well, it looks like it is slowly coming back together. I bet it was due to some script kiddy's botnet activating on the 6/6/6 date and DDOSing the DNS servers again.

A quick look at the service status page seems to confirm an overload of the DNS servers.

A message to all people new to NTL or who don't have a clue when it comes to PCs:

1) get a virus checker
2) get a firewall
3) update your windows regularly
4) stop clicking on attachments that come from sources you don't know or are not expecting. Britney Spears has never yet blown off a horse - that file in your email tray reporting to be Britney blowing off a horse is not what it says it is.
5) Your paypal account has not been hacked, don't click on that link that says it has
6) Barclays don't need your password - in fact, you haven't got a Barclays bank account.
7) Hot girls are not waiting for you inside!
8) You don't know any Nigerians, so why would they want to give you thirty million dollars?
9) if you can't follow these rules, step away from the PC and read a book.

Re: Major connection issues! 6/6/06
 

All has been well and good for me from about 4:30.... when I woke up.

Re: Major connection issues! 6/6/06
 

Still very slow here in Warrington

Re: Major connection issues! 6/6/06
 

Why would a scripty kiddie or hacker be writing trogans or viruses and using corrupted machines to hit NTL? I cant see how this would be the case.I personally think its NTL not being able to handle the load and something broken.The chances of there being so many effected machines all able to hit NTL's DNS servers at anyone time has to be pretty slim dont you think? Also the viruses have to be timed to do it and theres been 3 or 4 problems with the DNS in the last month or 2 wouldnt that mean each attack would need its own Virus? IIRC the worms used for DOS attacks have been single use like the Blaster worm that tried to hit M$hq.Your gonna say its cuz of the date now aint ya but I think its coincidence

Re: Major connection issues! 6/6/06
 

Zinglebarb,
I said that I bet it's a script kiddy, I could be wrong. And, no, it doesn't have to be timed. One simple command from the IRC channel the botnet is linked too and the attack could commence so the kiddy could set an attack off whenever he wanted, timed or not.

Knocking out DNS servers would probably be the most efficient way to get at an ISP as they don't have any hosting servers to fire at like, for example, a gambling website does. This way you knock out, or peev off, a whole load of users in one go who will shout the odds at NTL. Remember, 99% of those affected by these DNS failures won't even know about Cableforum and think NTL are at fault and will be jamming the Customer Service lines. Those on here are, for want of a better word, elite users who have a bit of a clue at what's going on. Most people probably think that DNS stands for Do Not Surf and, last night, they'd be right!

Re: Major connection issues! 6/6/06
 

And don't forget there is another 6000 to go yet. so if they cannot deal with it now what chance do they have when they dump another 6000 hard working employees.

Re: Major connection issues! 6/6/06
 

I see what you saying I just dont think its malicious.I could well be wrong but its my opinion

---------- Post added at 08:06 ---------- Previous post was at 08:04 ----------

well when 2 companies merge there is often need to reshape the workforce. How many of the 6000 are engineers and how many are actually chair huggers??

Re: Major connection issues! 6/6/06
 

given that the original outage fo rthis thread was a confirmed DDOS attack I would think all subsecquent outages are caused by attacks.

and yes its not too hard to be in control of a few thousand drones that total a few gigabit of bandwidth and direct them to target one ip address or more.

Re: Major connection issues! 6/6/06
 

I stand corrected tip my hat and out pops a greenie :)

Re: Major connection issues! 6/6/06
 

We can all speculate as much as we like until the next time this happens about whether or not this is an attack or just another failure. As NTL are saying nothing about the previous weeks problems and only that this last one was a DNS issue, we're wasting our time because they are the only ones who know and they ain't telling.

I, as I suspect a lot of people on these forums also do, work in IT and have done for well over 15 years, most spent supporting large multi user systems. If a system I was responsible for failed just once like this there would be a full investigation and the customers would demand to know what the fault was and what we had done to fix it. If it was to do the same thing again days later, never mind three times, we would be talking breach of SLA's and financial penalties.

NTL need to remember that we are their customers, that we pay their wages and we deserve an apology, an explanation and details of how they are going to stop it happening again.

They need to show us some respect.

Re: Major connection issues! 6/6/06
 

Probably find they have got 5550 chair huggers and rest are engineers.. or least 10 engineers and the rest are still learning about the equipment they been using for the past 10 yrs or so :dunce:

Re: Major connection issues! 6/6/06
 

HI

The NTL Enginneers all do there best despite working in the dark most of the time of the many that have called here all have been efficient and done
what they could . all seemed Fed up with things that get no better .
i take my hat off to them for keeping going what to you and me seems
a very poor setup. Custumer services is another matter there totally
out of control No Mannners in the main there are a few real nice people
who do there best but there Rare most havnt a clue .
seems to be lack of management skills somwhere the customer is
always Right needs to be enforced and an end to bully boy tactics
when payments dont reach them or you want to cancel . Help is reqd

Tony

Re: Major connection issues! 6/6/06
 

yeah, the first *attack* was a dDos attack... which in turn brought the DNS thingy down causing us to use this forum on an unprecedented level, totalling now 3 ocassions within the last 4 months.
Questions should be asked as to how this was ever allowed to happen more than once anyway - not just here amongst ourselves, but at least at top end management (or whatever they call it!)
Weighing up the evidence tho... each time, it's been the same sites affected. Google, Yahoo, Flickr, BBC... to name but a few...

We can only hope there's going to be an explanation into all this, and hope is all we're probably going to get!

I can understand some websites going to poo sometimes.. but when clusters of sites go to poo and we're all experiencing the same problem, then it's something bigger than your average size poo.

Re: Major connection issues! 6/6/06
 

Asked ntl this morning about last nights and recent ntl DNS issues... ntl has got back to me with the following response:-

ntl state:

"We are aware of recent DNS interruptions and we would like to apologise to ntl customers affected. The ntl Telewest internet team is currently making network changes to make improvements."