Re: *ALL* ntl 10MB Discussion (Part 3)
 

hello,

rang up three times yesterday to get upgraded and they feed me different stories each time. one lady said i have to wait 24 hrs because i only just signed up from 2 meg-3meg so i did. rang back today and had someone say my modem isnt compatible(i know it is from infomation off here).

it seems its the luck of the draw who you get answering the phone the other end.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ive just had my bill in, at the bottom it states 10mb Broadband(75gb)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

please scan it in for us to see. black out the account number address etc

Re: *ALL* ntl 10MB Discussion (Part 3)
 

re my post last Saturday regarding 10MB upgrade (12/11/2005) broadband technical support stated to me that the samsung stb was not capable of sustaining 10MB only between 5-8MB.
Alternative they suggested was to have a modem which would be installed on 22/11/2005, received a letter from ntl this morning (16/11/200) confirming the appointment and giving me my pin number.
I did read somewhere that i shouldn't let the broadband set-up CD-ROM anywhere near the computer, any idear why not?.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Up until Monday I was on the 3Mb /30 GB package. Unfortunately or fortunately as it turned out I did have reason to contact NTL CS with regard to a real problem. Whilst talking to the CS representative I decided to ask when 10Mb would be available. He told me that it was available in my area now (Northampton) and asked if I would like to be swapped over to the higher speed on the understanding that the speed could fluctuate and that I might experience connection dropouts until the beginning of December. He also told me that included in the 10Mb package change was a new 75 GB usage cap. I of course accepted his offer and he pushed the button.

I immediately remote connected to my PC at home form work and checked my speed by downloading a large MS service pack. The speed stayed pretty solid at 1.1Mb during the download which I thought was amazing. I then uploaded a file from home to work at a speed of around 59 Kb, Brilliant.

Having read some of the experiences on this forum over the last few days I was absolutely amazed at the friendly no problem attitude of the CS rep. The speed at which the upgrade activated (less than a minute) and the pretty much rock solid performance of my connection so far

I did mention my good fortune to a colleague and fellow NTL 3Mb subscriber 10 minutes after I had been upgraded. He called NTL immediately and simply asked if the higher speed was available where he lives (Coventry) and was told that it was. Although a different CS rep to the one I had spoken to, my colleague experienced the same friendly attitude and was switched over to the new package.

We both have NTL 250 modems and neither of us had to re-boot in order to see the increased speed

My sympathies to those who are having problems but in my particular experience and that of my colleague I would like to say well done NTL!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

you dont need to install any software in order for your pc to operate with the cable modem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

:tu:

Nice to see occasionally grown ups do post on here;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Baiting peple isn't very grown up, there was no need for you to state such a thing, certainly not in the way you did it, knowing that someone will pick up on and it restate why they are complaining etc. :td:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You'll probably find that people tend to post in a way that (normally) mirrors the original post - you know, spout rubbish and get rubbish spouted back...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just connect your Modem to your PC's ethernet port and off you go!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

http://www.home.ntl.com/icat/broadba...=ntlcom_bblink

"Coming soon 10Mb Broadband with 75GB monthly usage allowance!"

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Forgot to say earlier, the BB Tech told me that the 75gb a month includes your uploads and downloads.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Tut
Should be "Coming soon, up to 10Mb Broadband with 75GB monthly usage allowance!"

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just upgraded to 10meg, had no problems at all, the woman on the phone just upgraded me. I'm using an ambit 120 modem and only reciving around 4-5Mb, is there any news on if the firmware upgrade for this will be released soon?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just phoned back as it still wasnt upgraded. the women i spoke to last night made sure she upgraded the account info but forgot to actually send out the upgrade on my line! the bloke i spoke to just sent it. rebooted and its now on 10mb :)

speed test only showing 3mb down speeds though (330k) but 60k up.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hmm thats a bit crap if the cap includes your upload as well! (not that I upload huge amounts anyway) but if it does NTL should state that this is the case when they talk about an allowance

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Is everyone getting upgraded now ? or is it still the trial process >?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i got upgraded to 10mb from 3mb by calling cs.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i phoned back today and got a bloke this time, he didnt even know ntl was doin 10 meg....anyway he went off an came back and said that he could do the upgrade at my own risk.

i said ok and when i asked what to do he said reboot my modem over the next 24 hrs????

still nothing tho! I think i have been fobbed again

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just rang CS about getting my line upgraded, he just told me that he can't give me a date as to when the Loughborough area will be done. All he said was that they were on track for all 3MB customers to be done by about Xmas time...

Great....NOT!!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Seems to depend which area you are in and who you talk to, I talked to a Scottish woman and she gave no hassle at all, I asked for the upgrade and she just said okay I'll do that for you, then told me to reboot my modem after I did that I was on the new speed.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just thought I'd try phoning CS again to see if they could upgrade me from 3mb, and got told that I couldn't have the upgrade because my modem can't take it (NTL 120), but during december i will recieve a new modem and the upgrade!! A bit different to what I have been told previously but I'm in no rush, so I will wait patiently til I get my new modem and then hopefully I can enjoy what a lot of other people are enjoying now.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have just upgraded this evening, I have the terayon TJ210 modem. I was on 3mbit and I used to get 300k/sec (ish) download speed. Since 'upgrading' this evening, I now get a superb 30k/sec to this same website and nowhere near even 3mbit speeds maximum let alone 10mbit!

I would advise people NOT to upgrade! when I was enquiring about the upgrade, CS told me that I cannot moan about the speed because its still in testing and not official, they also told me that they will not be contacting me about the speed upgrade as I have already done it and that performance all depends on your modem and location. I can only enquire about poor performance once it has officially gone live.

not happy one bit so far I have to say! :mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I use a Terayon and downloaded from download.com at an average of 913k a sec a few mins ago. Seems pretty good to me

Re: *ALL* ntl 10MB Discussion (Part 3)
 

well I still cannot get them to give me a SACM, I am stuck with my samsung stb and no upgrade. I am now officially ****ed off with this.:mad:

It wouldn't be so bad but the tv still keeps freezing and the enginner tried to blame my pc. :mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just a big thanks to the 'Manc Crew', who, as usual faultlessly sorted out my problems and got me a SACM for me 10M and more importantly left me STB 3M alone for someone else to use (and pay me the $$)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So why the **** can't I have it?????????????:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just keep ringing....I managed to get mine sorted out, got changed today

Re: *ALL* ntl 10MB Discussion (Part 3)
 

@swoop CYPM

Re: *ALL* ntl 10MB Discussion (Part 3)
 

cos they gave the last one they had to daxx!

seriously though, why not ring up and speak to cancellations/retentions/customer relations and ask to close your account as they aren't being helpful enough.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I should not have to do that after being with them 11 years.:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I agree. look after you loyal customers as they are where your profits are.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just tried speeds with NTL NETGUARD installed I found I lost between 100-200KB/s. speed increased to 670-700KB/s after I uninstalled it. I'm using NTL Home 100 in the Kempston Area.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

wish i hadn`t gone to 10meg ,was on 3 anyway . dl @ less than 1 meg ,more like 512.nottingham ng11 upset

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just read the post in the modem thread, that suggests the new firmware is being rolled out to the 120 modem. Rebooted modem just now and speed has gone up to:

Downstream 9465 Kbps (1,183.1 KB/sec) 10222 Kbps (inc. overheads)
Upstream 495 Kbps (61.9 KB/sec) 534 Kbps (inc. overheads)

and the modem has the new firmware, so I guess everyone on the 120 should try and reboot their modem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Switched my modem on this morning (120) and noticed that it took a lot longer to boot up, never thought about checking for the firmware up-grade!:D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just re-booted my 120 and got the new firmware, am now getting much better speeds:
http://www.adslguide.org.uk/tools/sp...286bfbfa6cfc2c

Have to cancel the 250 upgrade when NTL call me :) Congrats to NTL on sorting this out in a timely manner! And despite being on hold a lot over the last week (and one techie that insisted that the issue was caused by spyware on my pc!) I have to praise NTL staff for their hard work and professionalism -- THANKS PEOPLE!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just rebooted my modem here in Belfast, and i'm now getting a steady 5.5mb, with a max speed of about 7mb.
I'm not sure if the firmware was upgraded, i might twiddle about with my ethernet settings later, see if i can improve on it. I'm using forced 10mb full duplex at the moment.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Good news! :)

Last night ntl deployed new firmware for all Ambit and Motorola modems in preparation for the 10Mbit roll out. These modems should have all been rebooted overnight to apply the new firmware immediately.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've got one of these Ambit modems but I'm not sure Which model it is

Is There anyway I can find out

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Look on the underside - it'll say 'ntl:home 200', 'ntl:home 150', etc. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It says ntl:home 200

So I assume that's capable of 10Mb?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just done a reboot and the firmware on my Ambit 120 upgraded and so did my speeds. Now running atDirection
Actual Speed
True Speed (estimated)
Downstream9547 Kbps (1,193.4 KB/sec)10310 Kbps (inc. overheads)Upstream492 Kbps (61.5 KB/sec)531 Kbps (inc. overheads)
A manual reboot seems the way to go.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My modem rebooted automatically and my results are

Downstream 7101 Kbps (887.6 KB/sec) 7669 Kbps (inc. overheads)

Upstream 486 Kbps (60.8 KB/sec) 524 Kbps (inc. overheads)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The 200s are capable - sounds alright to me. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

is anybody on an ntl250 getting the full 10mb in belfast yet?:wtf:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just ignore these results as I made the mistake of not doing my own speed test

I just followed the link on DiscoStu Post No. 437 which I now realise is his results not mine

I am still on 3Mb

Waits for slap in face to wake me up :o: :o: :o: :o: :o:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I know this sounds stupid as people will say I would have 10mb if I had the firmware upgrade but my firmware shows ntlhm120_ntl0001.cpr

What is the new firmware? I'm in barcelona at the moment but can reboot the modem by changing the ethernet settings via RDP on my PC.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I believe your modem has been updated or will be updated to run at the full 10Mb

Re: *ALL* ntl 10MB Discussion (Part 3)
 

...by doing?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

But do you know the name of the firmware or any other identification so I know it's been upgraded.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It should the downloaded the new configuration file named

ntlhm120_ntl0002.cpr

to your modem therefore reconfiguring it to run at 10Mb when NTL update everyone to that speed as before this update the ntl:120 modem were incapable of running at 10Mb

The modem should have rebooted automatically after the new firmware was installed or if you want to be sure you could manually reboot it yourself

Re: *ALL* ntl 10MB Discussion (Part 3)
 

anybody on 3meg and using 120home modem and got the new firmware yet or is it only sent to 10meg users, i.e was it a national automatic rollout to ALL 120 cable modem, cause not got it here

it should be:
ntlhm120_ntl0002.cpr

mine is still

ntlhm120_ntl0001.cpr

Re: *ALL* ntl 10MB Discussion (Part 3)
 

check the config page on http://192.168.100.1/ username - root pw - root
and look for this

Software Upgrade File Name : ntlhm120_ntl0002.cpr

if you see this your modem has been updated if not try rebooting it and then check again

it should have been done automatically

Re: *ALL* ntl 10MB Discussion (Part 3)
 

very impressive that this has been done without chucking the old modems in the bin.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Not sure if this makes a difference to me or if everyone has it

Software Upgrade AdminStatus : ignoreProvisioningUpgrade

Ignore ??

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes, obsolutely. Just a shame I don't have it :erm:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

lets hope they can do it with the ambit 100 modems

Re: *ALL* ntl 10MB Discussion (Part 3)
 

..and the Motorola Surfboard 4100s... I dont want to get rid of mine if I can help it..

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just rebooted my modem and started it again, it then rebooted itself
went on the modem config page and it's been upgraded to
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Now getting these speeds :)
Direction
Actual Speed
True Speed (estimated)
Downstream 9426 Kbps (1,178.3 KB/sec) 10180 Kbps (inc. overheads) Upstream 490 Kbps (61.3 KB/sec) 529 Kbps (inc. overheads)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

No auto-reboot but a manual reboot downloaded the new firmware. Getting full 10meg speeds now.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

where can i find the firmware revision # ???

i have the little blue modem????

Thanks..


Hazz....

Re: *ALL* ntl 10MB Discussion (Part 3)
 

yeah i have that, don't know what it means and i'm still on old firmware, have rebooted cable modem twice now, Brighton area.

Hopefully someone can answer from CF team, if its meant to be a automatic firmware upgrade?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My Firmware has been upgraded to the file mentioned on this thread for my NTL 120, But I only have these speeds!,
Thu, 17 Nov 2005 12:20:28 GMT
1st 128K took 187 ms = 700920 Bytes/sec = approx 5832 kbits/sec
2nd 128K took 203 ms = 645675 Bytes/sec = approx 5372 kbits/sec
3rd 128K took 188 ms = 697191 Bytes/sec = approx 5801 kbits/sec
4th 128K took 203 ms = 645675 Bytes/sec = approx 5372 kbits/sec

Is this still a Network issue?. Please help.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You don't need any upgrade with that modem, it's already capable of 10mb

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks ssdd...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

How can Netguard Affect internet speeds!:confused: That's weird.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Confirm the firmware upgrade for SB4100. Just rebooted mine and it is now downloading merrily at a consistent 1.2MB/s ADSL speedguide also confirms full 10Mb down speeds.

In the nicest possible way....... in your face to the people who swore blind the SB4100 wouldnt do it even after I posted the official specs. ;)

Very happy bunny here now........ :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Happy for you, wish I could say the same.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Quite easily, its examining network traffic going in and out and using up CPU cycles, if the Computer (or the software) isn't up to analysing 10MBit of data every second then it will cause a bottleneck.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Since my firmware upgrade my modem has rebooted itself five times now
Hope there's not a bug in the upgrade :bigcry:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thank you Ian, its good to hear the 10mb service and the SB4100 work ok. Im going to reboot mine to see if I get the firmware, and maybe the service upgrade at the same time.

Cheers

Dan

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Where do you get the firmware upgrade for SB4100 and what is it's number? Anyone on 2Mb/s get upgraded to 10Mb/s yet in the Grimsby area?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'd already upgraded to the 10Mb service but was only getting about 5.5Mb until I rebooted my modem this morning. I'm guessing you only get the new firmware if you've upgraded, not sure.

The details in my SB4100 modems help screen are now:

Software Version: SB4100-0.4.9.4-SCM02-NOSH
Hardware Version: 0
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.3

The software version is completely different to what it was.

Hope this helps.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The firmware upgrade will be sent to your modem by ntl. Don't think 2mb users are being upgraded till next year, unless they upgrade to the 3mb / 10mb service

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Make that eight times, once while I was typing this :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

OK, thanks for that, I'll keep waiting then...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Nice to see ADSLGuide news have chosen to ignore the fact that ntl are now offering 10mb yet have added a 10mb option since the ntl upgrades have started and probably have been swamped with more speedtests then usual.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

People are upgrading via the site/phone to receive the upgrade rather then just getting it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Anyone else find it a disgrace that new customers get the 10mb and the loyal customers get **** all? Yeh, it's upgrading itself on the 1st of December (apparently) but myself, being with NTL for a few years now have to wait for the upgrade. Plus, it's only available to new customers because its a way of attracting more customers and more money for NTL. So, having existing loyal customers on 10mb won't attract more custom? Yeh right. Naff off you *****!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I tried to upgrade my 3MB connection yesterday - was well happy when after waiting for some time in the queue I was told that the 10MB service wasn't available yet and it would be about 6 weeks before it would be. I could have sworn that some others in Grimsby had said they were already on it but I guess Customer Support know best.:dunce:

Is it worth ringing back to see if someone who can actually help answers the phone?

Or maybe I should downgrade to 2MB so I can then upgrade to 10MB.

BecksBeer
Grimsby

Re: *ALL* ntl 10MB Discussion (Part 3)
 

huh??? if your on 3mb and 10mb is available to anyone in your area then you will have it too. If your on less than 3mb you have to wait, after all your not paying the premium price

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm on 3mb but obviously only new customers get it. I've been with NTL a few year and will have to wait with the rest of the loyal customers for 10mb broadband. 1mb and 2mb are getting done next year and 3mb next month. (Apart from new customers wanting 3mb of course)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Has your area been upgraded to 10Mb yet???

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes.

Everywhere in the country i believe has 10mb. But only new customers can recieve it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yeah thats what I did ;) Forget about what CS says, the 10mb configs are on the system and using the upgrade page it will upgrade you whether some rep say its ready or not.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I dunno how many times I have said this stopped getting annoyed that you can't get the 10MB straight away. NTL are going to be giving you a huge speed increase at no extra cost, just be patient and wait for it.

I can imagine you all getting it now and then moaning cause you were getting a good speed or the connection wasn't very stable, wait for them to give it to you to make sure its all working properly.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Its great news! I thought it had got steady now, so that must be it.

[img]Download Failed (1)[/img]

Thats from ntl servers, its nice to see a steady line too, as now with newsdemon I know the ****ers are throttling me :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

still waiting for my AMbit 120 10meg new firmware

:(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Me too :shrug:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thats not true

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Me 3 ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Incorrect, I was on 3meg, and was upgraded to 10Meg, and I have been a customer since April 2003 :-)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Try rebooting your modem. A lot of people on here, myself included, did that and got the new firmware

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Any1 else getting things like this in there modem event log and if so do you know what it relates to ??

Thu Nov 17 14:33:20 2005 Thu Nov 17 14:33:20 2005 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thought I'd make a contribution as I wouldnt have got 10mb without this forum:

Go to this link and you can choose from several different test links, all work. Have fun Everyone.

http://performance.toast.net/

P.s Upload speed also works, just make sure you dont upload a confidential file, I know it sounds stupid, but we all get tired and click on the wrong files to send sometimes.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

done that early this morning, lunchtime and this afternoon, no joy - my account showes 10meg, i'm on 3meg still and no firmware upgrade=total disaster.

Cannot go back to 3meg (although i'm still on it) as system don't show 3meg anymore, went back to 2meg cos was going to do it manual through NTL upgrade site, nothing has happened all day to even try (still on 3meg and not 2meg), so put back on 10meg late this afternoon but config file showing 3meg settings.

try explaining that over the phone!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Wow that's great! I'm now getting 1200k/s downloads with my NTL:100!

Thanks for all the help CF! :tu:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My firmware has been upgraded....

Software Version: SB4100-0.4.9.4-SCM02-NOSH
Hardware Version: 0
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.3

Im going to try and reboot it again to get me 10mb...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Nope.. still got my 3mb service only. going to give NTL a call now.