Re: *All* ntl 10meg Discussion (part 2)
 

I think for 3Mb customers NTL stands for Not This Lifetime

Re: *All* ntl 10meg Discussion (part 2)
 

They are upping the cap from 30GB to 75GB cant see many people complaining about having the cap more than doubled!! :)

Re: *All* ntl 10meg Discussion (part 2)
 

lincolnshire,using the nottingham router is it.

Re: *All* ntl 10meg Discussion (part 2)
 

...and where does it say that officially?

Re: *All* ntl 10meg Discussion (part 2)
 

I recommend you use wax for the doll itself, and an unravelled paper clip should be fine for the pin, making sure of course to go straight for the botty bum, thus doing to them what they have done to 3mb users. :Yikes: :D

Re: *All* ntl 10meg Discussion (part 2)
 

Where can I do a speed test?

Re: *All* ntl 10meg Discussion (part 2)
 

Re: *All* ntl 10meg Discussion (part 2)
 

try daniel elwel site

Re: *All* ntl 10meg Discussion (part 2)
 

The one at Adslguide seems pretty nifty

http://www.adslguide.org.uk/tools/sp...80d48ef5f95cb9 :cool: <-- Clicking this link will show you the results of my speed test, not yours :erm:

Re: *All* ntl 10meg Discussion (part 2)
 

Just got off phone with CS again and now have been told that they are doing one area at a time and mine will be upgraded sometime in the next couple of weeks and he refused to send me a new config file.......do i need to phone tech support for that ?

Re: *All* ntl 10meg Discussion (part 2)
 

came up with this :

Direction

Actual Speed

True Speed (estimated)

Downstream 9394 Kbps (1,174.3 KB/sec) 10145 Kbps (inc. overheads) Upstream 483 Kbps (60.4 KB/sec) 521 Kbps (inc. overheads)
Is that 10mb?

Re: *All* ntl 10meg Discussion (part 2)
 

sure is... lucky u

Re: *All* ntl 10meg Discussion (part 2)
 

It is but you've copied the results from my speed test, you need to start the test fresh from the homepage :)

Re: *All* ntl 10meg Discussion (part 2)
 

*messes pants*

Re: *All* ntl 10meg Discussion (part 2)
 

Yes - LMAO

Re: *All* ntl 10meg Discussion (part 2)
 

ROFL

Re: *All* ntl 10meg Discussion (part 2)
 

Thats what i got, glasgow 3mb area (yessssssss)
http://img.photobucket.com/albums/v253/buba3d/ntlst.jpg

Re: *All* ntl 10meg Discussion (part 2)
 

First Post.:)


I have been reading all these posts, and notice that nobody has answered the one question which interests me. Has anyone upgraded there line on a STB? I have the new samsung STB installed (about 6 months ago) and am sure this will be supported.

Also it is interesting to note that it is upto 10MB, which means if u have a 5MB connection you prob cant complain at all, as they are not commited to 10MB excatly.

If they can upgrade my 2mb line straight away to 10mb but charge me £37.99, then i am sure they could upgrade me to my 10mb limit for what it would have been on 2mb?

Re: *All* ntl 10meg Discussion (part 2)
 

I should have made this clearer, if you click that link at the bottom of my post you'll see the results of my speed test (hence why everyone is getting the same results)

You need to go to http://www.adslguide.org.uk/tools/speedtest.asp and start a new test to see your actual speed.

Re: *All* ntl 10meg Discussion (part 2)
 

I need to know this also! Come on STB users, give us the info!! :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Oh you son of a b****:(

Re: *All* ntl 10meg Discussion (part 2)
 

i need to know too ! been getting nothing but grief all day

Re: *All* ntl 10meg Discussion (part 2)
 

sorry :p:

Re: *All* ntl 10meg Discussion (part 2)
 

What's Your Real Speed Then?

Re: *All* ntl 10meg Discussion (part 2)
 

Ach no problem
Still 3mb

Re: *All* ntl 10meg Discussion (part 2)
 

Which areas have been upgraded?

Re: *All* ntl 10meg Discussion (part 2)
 

Speed's good, but not max'ing 1MB for me yet. About that fastest i can get is 500k down, and 40k up. Tried different sites, microsoft uk etc. This is from Oxford.

Im putting it down to busyness at the moment, or the fact the network upgrades may not be complete. Guy at tech support said the auto roll outs wernt being done because the network was still being upgraded and optimised.. so based on what im seeing at the moment i kind of believe him

Still a nice jump for free though. If it gets faster over the coming weeks, all the better.

Re: *All* ntl 10meg Discussion (part 2)
 

anyway around the regrading package twice in a month?

Re: *All* ntl 10meg Discussion (part 2)
 

Call Customer services - they can override.

Re: *All* ntl 10meg Discussion (part 2)
 

Sign Up Under A Alias

Re: *All* ntl 10meg Discussion (part 2)
 

what if they say no? then im stuck on 2 meg

Re: *All* ntl 10meg Discussion (part 2)
 

if you phone CS they can and will upgrade you from 2mb to 3 or 10 if your lucky...

let us know how you get on

Re: *All* ntl 10meg Discussion (part 2)
 

Last upgrade time, STB users had to ring CS up to get upgraded. My guess is that it'll be the same this time around.

Re: *All* ntl 10meg Discussion (part 2)
 

what time does cs close?

Re: *All* ntl 10meg Discussion (part 2)
 

It was not ment that way. I was trying to say you were correct. And yes i agree with you.

Just 1 other point

http://www.cableforum.co.uk/board/sh...postcount=1562

Re: *All* ntl 10meg Discussion (part 2)
 

To bo honest, if they say no - leave it 5 minutes and call back. I know this could be frowned upon here - but ive found in the past that sometimes you can just get somone who is reading from a script - and somone that's willing to help and knows the system.

That person can generally sort you out in a couple of minutes. Just luck of the draw ;)

Re: *All* ntl 10meg Discussion (part 2)
 

they over rode it for someone a few pages ago

Re: *All* ntl 10meg Discussion (part 2)
 

I just downgraded to 2mb. When I called back the guy said, what speed do you want cuz you've just downgraded. I said, well I was told if you downgrade to 2mb and upgrade back to 3mb, you can get 10mb. He goes: so you want 3mb and laughed. I said, yeah. He goes, ok i'll do it for you.

He came back saying he had troubles and to hold. Came back again and said, I think we can get you 10mb, but i'll have to call you back. Now waiting for the call. I really don't wanna be stuck on 2mb!

Re: *All* ntl 10meg Discussion (part 2)
 

8pm and 5pm saturday

Re: *All* ntl 10meg Discussion (part 2)
 

who has actually got 10mb? are there a lot of people with it?

Re: *All* ntl 10meg Discussion (part 2)
 

keep us informed buzz, ntl is in my partners name need to wait for her to come home before i can call ntl for dpa.

Re: *All* ntl 10meg Discussion (part 2)
 

Finally de-lurked to pass on my CS experience. Phoned to try and get the 10meg upgrade and was told that this was for new customers only, existing customers wouldnt be upgraded until Dec. Tried to inform the CS guy that folk were being upgraded as we speak and he told me that he would be putting a 'monitor' on my account to make sure I didn't do the same thing.

So basically they want to ignore all the customers they have in the mad chase for new customers. Wheres the logic? A bird in the hand....

Re: *All* ntl 10meg Discussion (part 2)
 

well i phoned up CS, eventually got through to a nice scottish lady (one was mentioned earlier) and equired about going up 10 mb from my 3mb line. She went off for a bit, then came back, and seemed to be saying she couldn't do that, then she said, ok, that's done for, just reboot your modem and pc and it should be done.
woohoo i thought, but deep down i knew it was too good to be true, and i am, in fact, still on 3mb.
NTL i salute you... with my middle finger.

Re: *All* ntl 10meg Discussion (part 2)
 

I am on 3Mbit. I rung NTL CS and asked to be downgraded to 2Mbit. They did this. I confirmed I was on 2Mbit via the ADSLguide Speed Test. I then rung NTL CS and asked to be upgraded to the top tier. They said that is 3Mbit. I asked if 10Mbit was available and was told it wasn't. I was put back to 3Mbit and have just checked the ADSLguide Speed Test page again; it's 3Mbit and not 10Mbit. All this took about 30 minutes. I am in Southern Hampshire and have a seperate cable modem.

Re: *All* ntl 10meg Discussion (part 2)
 

to make sure u dont do the same? i think you should complain because thats not on u was only saying what u see now on forums and other users! its quite obvious its not just new customers!

Re: *All* ntl 10meg Discussion (part 2)
 

Put a monitor on your account eh?

Just ignore him and if possible get the upgrade anyway

pay no attention to these CS their information changes more often than the wind blows

Re: *All* ntl 10meg Discussion (part 2)
 

...reminds me of an advert...

Re: *All* ntl 10meg Discussion (part 2)
 

i think i remember that one with Jerrmy Clarkson

Re: *All* ntl 10meg Discussion (part 2)
 

I'm on 2 meg.

I phoned CS, first time they said I couldnt upgrade, the 10meg was for new customers only.

Second time, I acted daft and said I wanted to 'get faster internet' for 37.99 not mentioning speeds, first she said I could have 3 meg for 41.99 but i'd have to buy broadband plus, then she said I could have 10 meg for 37.99.

I said that would do :)

Re: *All* ntl 10meg Discussion (part 2)
 

I think he was referring to the nationwide "for brand new customers only..."ad!

Re: *All* ntl 10meg Discussion (part 2)
 

can I borrow a pen... wanna pay a cheque in.... sorry New customers only...LOL

Re: *All* ntl 10meg Discussion (part 2)
 

So did you get 10Mbit? Is it really 10Mbit, not 3Mbit?

Re: *All* ntl 10meg Discussion (part 2)
 

on phone at the moment, apprantly it really has been done this time, fomr 3mb to 10. A nice welshman this time... he told me, and I quote
"the uprgrades are being done from today."

I got his name this time, so if i'm not on 10mb i can get him fired :)

gonna rebbot modem now, be back in 5 to let you know...

Re: *All* ntl 10meg Discussion (part 2)
 

I didn't have to reboot the modem either time. NTL said I didn't need too and they were right. :)

Re: *All* ntl 10meg Discussion (part 2)
 

And - for those of us sceptical - http://192.168.100.1 screenshots, please. :) :p:

Re: *All* ntl 10meg Discussion (part 2)
 

oh yeh forgot about that one thought it was a sarcastic remark about the always chasing new customers advert by bt a while back

Re: *All* ntl 10meg Discussion (part 2)
 

ok ive calmed down now so new customers get 10meg first, we are sort of used to ntl's antics and they are not they wont know whats hit em hahaha muhahahahha :nutter:

I have 10mbit
 

Grimsby has 10mbit! Online upgrade to 'bund03' (downgraded first).

http://www.adslguide.org.uk/tools/sp...f16f181a29c761

Tue, 8 Nov 2005 17:35:09 UTC
1st 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
2nd 128K took 234 ms = 560137 Bytes/sec = approx 4660 kbits/sec
3rd 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
4th 128K took 235 ms = 557753 Bytes/sec = approx 4641 kbits/sec

Unfortunately my router is a wireless B so fails me.... /punches router
Kevin who posted, your results look similar, maybe you have the same problem.

*cough*

Orangebird, as an employee I'd expect you would know its actually a plc, hence why the public can buy shares.

Re: *All* ntl 10meg Discussion (part 2)
 

thats what they said, i just asked for an upgrade, she gave me the figures

they said give it 24hrs

Re: *All* ntl 10meg Discussion (part 2)
 

Well i just rang ntl and they said not till december :(

So i asked if she could give me a quote of when they said not till middle ish time.

Re: I have 10mbit
 

I quite agree. How worrying that NTL has been called a limited company. :shocked:

Re: *All* ntl 10meg Discussion (part 2)
 

Hi Guys,

Just found you all again, must be 3 years since I last visited here (I seem to only hunt you down when i have a complaint :()

Just upgraded from 1Mb to 10Mb and only getting 3Mb, I did not know about the 10Mb upgrade, I just followed the speed upgrade link from http://www.ntlworld.com (it looks like a total fiasco) and when I rang support to ask why they are advertising a 10mb upgrade and I'm only getting 3Mb they said the 10Mb upgrade is for new customers only, I asked why this is not displayed on the upgrade page (this they could not explain)

I will be speaking to Coventry Trading Standards and will supply a report in what I did to reach the advertised upgrade pages and provide screen shots because I think NTL may be breaking the law by advertising a service on their upgrade page and charging a fee of £37.00 for 10Mb when the actual user is not going to get that service at this time, CS say that existing 3Mb customers might be upgraded to 10Mb either the end of 2005 or early 2006, I asked again why these type of details are not displayed on the upgrade page as their upgrade page is misleading visitors into thinking that they are getting a choice between a 2Mb or 10Mb connection that displays a substantial difference in speed between 2Mb and 10Mb pricing so most will opt for the 10Mb yet they are not getting what they believe they are paying for, the fact that a end user is now on a 3Mb service (for how ever long it takes to upgrade existing users to 10Mb) is irrelevant, NTL are advertising a service on their upgrade page that they can not or choose not to supply existing users (yet they are willing to take the payment for it) their answer was they can only tell me what they have been told.

I have already spoken to the ASA but they don't think it falls under their control as the service is not publicly available (ie to get to the upgrade page you have to log in with your account details) they have suggested to speak with the local TSO as NTL do seem to be providing details that may be breaching trading standards regulations.

They closed at 16:30 so I'll call them in the morning and let you know what they have to say.

Re: *All* ntl 10meg Discussion (part 2)
 

i think you have a valid case (im no legal expert) but its fals advertising which last time i checked was ilegal

Re: *All* ntl 10meg Discussion (part 2)
 

Not wanting to side with NTL on this - in fact I never want to side with NTL on anything - but the upgrade page says - up to 10 meg not 10 meg. They'll get away with it on the basis of that I imagine....

Re: *All* ntl 10meg Discussion (part 2)
 

just phoned cs there saying next month... quite annoyed seeing as others are getting 10mb

Re: *All* ntl 10meg Discussion (part 2)
 

well i have downgraded to 2mb for the simple reason that i fruse to pay the same money for a different service that others are recieving for the same money i will upgrade again when the service becomes avaliable to all users on the 4mb service.

Re: *All* ntl 10meg Discussion (part 2)
 

Just a warning to those using a 3com CMX...

I called CS and got upgraded to 10meg, no hassle, no questions, it was done and the cablemodem reset itself while the lady was still on the phone. The problem is it just kept on resetting. After an hour of rebooting the modem and broadband faults doing line tests (which were all fine) I asked to be downgraded back to 3meg. This was the only way to get back online.

So, it appears the ye olde 3com CMX doesn't like the 10meg config file. Luckily I have an engineer coming tomorrow with a new modem, which impressed me as I thought I'd have to wait a week or two. :)

A.

Re: *All* ntl 10meg Discussion (part 2)
 

Have been upgraded to 10meg from 3meg today but i am only getting 5meg so took out me actiontec router and still only getting 5meg I am useing an ambit ntlhome 100 modem is anyone else only getting approx 5meg i live in south wales


thanks

Re: *All* ntl 10meg Discussion (part 2)
 

This is a real pain in the ass. CS said Sales are only allowed to do it. They put me through and said only CS can change the speed, but you can have 10mbit. On the phone now, sales lady wants to talk to CS directly to sort it out.

Re: *All* ntl 10meg Discussion (part 2)
 

you probably right about that up to thing but its a bit of a get out of jail free card and i wonder why ntl have suddenly gone all adsl provider on our ass

Re: *All* ntl 10meg Discussion (part 2)
 

Your Connection



Succesful upgrade from 3mb to 10mb by phoning CS!!! modem reboot done also. I am in stockport, greater manchester.

Also... w00t

Re: *All* ntl 10meg Discussion (part 2)
 

Well they said I wasn't allowed 10mbit, so they put me back on the 3mbit...and guess what...its still 3mbit :(

What a waste of time that was. I hope my billing is all sorted.

Re: *All* ntl 10meg Discussion (part 2)
 

Has anyone been upgraded directly from 3mb - 10mb? If so, what phone number did you use? I really can't be bothered with the hassle of going down to 2mb, then back up again, it's a recipe for disaster knowing ntl's history of billing problems!

Re: *All* ntl 10meg Discussion (part 2)
 

yep, 3 to 10mb through CS, on 0800 052 2000 then option 2. Thing is, you gotta pray you get through to someone who will happily upgrade you,

Good luck!

Re: *All* ntl 10meg Discussion (part 2)
 

0800 052 2000, option 2.

Although my old modem didn't like it. :(

Re: *All* ntl 10meg Discussion (part 2)
 

3Mb is less than a 3rd of the advertised speed, no court in the land would find that as an acceptable level of service ;) NTL would have a hard time convincing anyone that because they state "upto whatever speed" gives them a free hand in limiting quality of service a customer is paying for (the "upto" provides them a safe buffer zone, it does not allow them to Charge for 10Mb then only provide 3Mb)

It would be like you paying for a train ride from Coventry to Scotland, then getting kicked out at Manchester because the train company decided thats as far as they were going today, they might get away with it for one trip, but they would never get away with it on every trip :D

Re: *All* ntl 10meg Discussion (part 2)
 

Just been on the phone for 22 minutes.

Spoke to CS who said could not be done and transfered me to sales.
Sales said it could be done, but CS needed to do it - transfered me back to CS
CS(2) knew nothing about if, but got a manager (they do exist!) to talk to sales, who passed on the information to them.

End result - I am to be upgraded within the next 24 hours.

I am in Guildford area, presently on 3 mbit.

Re: *All* ntl 10meg Discussion (part 2)
 

I just rang NTL and i am on 3mb now, they told me I couldnt get it until next month! :mad:

Re: *All* ntl 10meg Discussion (part 2)
 

Where are you from ?

Re: *All* ntl 10meg Discussion (part 2)
 

Last 2 words

Re: *All* ntl 10meg Discussion (part 2)
 

Today have been on

3mbit to 2mbit to 3mbit - No luck!

Re: *All* ntl 10meg Discussion (part 2)
 

Grimsby now on 10meg after talking to CS was on 3meg
come across problem though
system
surfboard modem 4100
linksys befsr41 ver2 router
Cisco 24 port managed switch

The surfboard has a 10/100 nic built in. But the wan port on my router is 10 meg only. Were as the LAN are 10/100 just been on to phone to linksys and reply was that these routers have only a 10meg wan but the wrtg54 variants have a 10/100 wan port
hope this help any one with this type of router and thinks they are not getting full speed im just getting a little over 5 meg
the surboard moned has leds on the nic and the 100 led not lit but if plug in to my switch ( i know it wont work just a test ) the 100 led comes one

Re: *All* ntl 10meg Discussion (part 2)
 

You show me where it's being advertised as 10 meg. The upgrade page is not an advert.

Re: *All* ntl 10meg Discussion (part 2)
 

i know that. i am in south wales aswell and cant get 10meg. thats why i asked

Re: *All* ntl 10meg Discussion (part 2)
 

A few months down the line we will all be 10mb customers,
by natural upgrade or by phoning customer services et al.

By then we will be purchasing 'bandwidth' from ntl rather than speed
by the service price differences.

This is very difficult for the customer to measure (networked computers,voip etc) and does not seem to be tangible as a purchased product.

This may create issues for ntl in charging people for things they can not easily 'see'.

Re: *All* ntl 10meg Discussion (part 2)
 

I really cant believe NTL! New customers only until next month! They need to look after existing customers rather than just attracting new ones! TUT TUT NTL you should be ashamed of yourselves!

Re: *All* ntl 10meg Discussion (part 2)
 

I don't have the will to read all the posts since this morning but as I hinted then Ring Retentions, tell them you want the 10Mbps you are entitled to (you could point out that if you downgraded you could then upgrade online).

Re: *All* ntl 10meg Discussion (part 2)
 

already done that they are holding fast that they can not do it as its only a trial run

Re: *All* ntl 10meg Discussion (part 2)
 

cwmbran south wales

Re: *All* ntl 10meg Discussion (part 2)
 

Apolagies :)

Who are retentions?

Re: *All* ntl 10meg Discussion (part 2)
 

Quote:

Originally Posted by gruff_rhodes I'm sorry but that's crackers if you think that's the right way to run a company. £38 is a lot of money and to be told if you had have actually waited and not given them more of your money instead by upgrading 2 months ago, people have a right to be agrieved. This is not a packet of golden grahams, you can't make the comparison. This is not the right way to go about this.

Its plainly clear not many people in this thread are capable of apreciating what it takes to roll out a product like this on this scale.



Billing systems need adjusting for new customers and for existing and the service needs deploying from the headends per area. This is/was never going to happen over night for the entire country.



Yes we are seeing it start and possibly ntl could have put out a communication to every customer but can you just think what would happen if they did email everyone.

Quote:

Originally Posted by stairpotato I'm sick to the back teeth of people defending NTL on this.

1.yes they did but never gave any timescales.



2.Randomly? how do you come to that conclusion? I really would like to know what you base that on. Trial area are picked for their suitability for monitoring and for the types of hardware present.



3. No comment, its all un-official at present and not in a state for a press releases so thereââ‚ƚ¬Ã¢â€žÂ¢s no press release, its not rocket science.



4. Really?, every employee gets given a email or memo stating what they are and are not allowed to say, badgering some might get rumours.



5. Remind me all you like, but its never going to change the way this type of product is rolled out because thatâ₠¬Ã¢â€žÂ¢s the way it has to be done. When you have a Qualification in risk management, configuration management, change control or any of the other IT management qual then you may be in the position to criticise them.



Also they should have maybe said the first tier to get the upgrades with be tier 3. That way they would have covered themselves because thereââ‚ƚ¬Ã¢â€žÂ¢s always a hand full that can't comprehend whatââ‚ ¬Ã¢â€žÂ¢s happening.



Systems like this roll out in three or more stages.



1. Reboot (catches modems that are rebooted)

2. Overnight (catches all modems that are on standby overnight and reboots them)

3. Forced (force reboots the modem as and when it can)



This order might not be right though and its based on what they have done in the past so may not be whatâ₠¬Ã¢â€žÂ¢s happening now.



Of course if you go and do the job your self and migrate to tier three you get it straight away.



Its done like this to minimise impact to the network/cs centres.

Re: *All* ntl 10meg Discussion (part 2)
 

my advice is to keep phoning until you get someone who will upgrade you.. I phoned 2 times, the first person said it was done, but it wasn't, and the second done it properly. heck, he even said i was the first one he did today...

Re: *All* ntl 10meg Discussion (part 2)
 

i phoned cs on 0800 052 2000 at 3 o'clock she said she had just had an e-mail and she could upgrade me from 3meg to 10meg but i,m only getting 5 meg

i am in cwmbran south wales (cwmbran) comes under the cardiff area if this helps anyone

Re: *All* ntl 10meg Discussion (part 2)
 

retentions are the last ntl depatment you talk to before leaving them they even ring you sometimes

Re: *All* ntl 10meg Discussion (part 2)
 

Why do I get the feeling I should have left my account with the 10 meg config until the new modem comes tomorrow. It sounds as though I may have fun trying to get it back again!

Re: *All* ntl 10meg Discussion (part 2)
 

you can change you profile here now

<<<<<<

Re: *All* ntl 10meg Discussion (part 2)
 

are you getting 5 meg on the speed test:
http://www.adslguide.org.uk/tools/speedtest.asp

or just when you download, chances are you won't get a solid 10mb everytime you download. Remember the upgrade is for up to 10mb.

Re: *All* ntl 10meg Discussion (part 2)
 

Thanks bud :tu:

Re: *All* ntl 10meg Discussion (part 2)
 

Not really is tis not the same as the telephone service.

Pay £25 per month and get so much usage allowance included and then anything over your charged per call.

Or in this case pay £37.99 per month with 75gb included and pay extra for what you go over by.

I can't see any difference in the 2 models and should work much better.

After all your calls dont go slower because your on a lower tarrif wy should your bb?

Re: *All* ntl 10meg Discussion (part 2)
 

Forgive me if I sound sarcastic - BUT.

From 1993 to 2001 I worked for Vodafone, where I was involved in a number of significant product launches that dwarf anything NTL is attempting in these upgrades.

OUR product rollout and upgrade plans included - amongst other things:

• Detailed plans of communications to customers. These usually included a 'this is coming' communication, followed by a 'this is here communication'.
• Full communication to staff - which as a matter of interest included emails to all staff sent days, if not weeks before the rollout - rather than hastily constructed emails chucked out on the day the first customers could get access to the service.
• Carefully chosen triallists - who were communcated with. I'm under the impression from comments in the old thread that triallists were unaware of the upgrade til it happened. Hardly the way to run a trial that could theoretically bugger up someones connection.

I don't need risk management, IT, change management or other qualifications to know how the communications aspect of a rollout needs to be managed. Perhaps one of the big problems with NTL is that its run by IT geeks who don't have the first clue how to handle customers.

Perhaps that's why Vodafone managed to grow from nothing to 150 million customers worldwide - and NTL managed to end up filing chapter 11 in a similar time frame.