Re: 1gig Rollout getting faster
 

UDM or UDMP? UDM is only a 1Gbit ethernet WAN.

A few people (including me) have at various points had it decide to only use one port (although uploads are still balanced), but most of those people found this went away a few software versions ago. It only tends to be the downstream that stops balancing - the perils of using an undocumented unsupported feature I think.

Does it ever work for you?

Re: 1gig Rollout getting faster
 

Dream Machine Pro I am using with 10g spf+ it is working but seems to favour one connection more than the other

Re: 1gig Rollout getting faster
 

Spoke to O2 today and they say they have activated Volt.

Got this message:

https://www.cableforum.uk/images/local/2021/11/13.png

Hopefully that means it will work shortly, although it's not yet showing in MyO2 or VM account. I have a small amount of faith.

Re: 1gig Rollout getting faster
 

How much were you paying on your original 18 month contract?

Re: 1gig Rollout getting faster
 

£79.99 ultimate oomph 600mb no uhd movies

Re: 1gig Rollout getting faster
 

Nice one! You must have the gift of the gab :)

Re: 1gig Rollout getting faster
 

TBH 1gig is pointless really for me.


I have 600meg and the other week I was downloading a 9GB update to Far Cry 6 on my X1, the speeds were from 120meg down to 800K.


If companies won't speed up their output, why bother

Re: 1gig Rollout getting faster
 

I had a text from Virgin a couple of days ago

'We're carrying out essential works in your area on Wednesday 24 November to improve your services, Sorry for any possible disruptions on the day'.

I wonder if 1Gig will be available in my area as last?

Re: 1gig Rollout getting faster
 

I have had two or three of those and they don't seem to coincide with the upgrade being available.

It has finally been made available to my area this week and I have signed up for an extra £10/month. I specifically asked if I would be getting a hub 5 and they said it would be a hub 4 :rolleyes:

Re: 1gig Rollout getting faster
 

Stand by for a before and after:

https://www.cableforum.uk/images/local/2021/11/15.png

Re: 1gig Rollout getting faster
 

Well I am really ****ed off. I have spent 3 hours messing about trying to get the thing to work and it looks like it is finally up and running atm (fingers crossed). I won't go into detail now because I am dying for a bath and some tea but the results are what I had hoped:

https://www.cableforum.uk/images/local/2021/11/16.png

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

It flipping needed to be for all the stress i have had.

Re: 1gig Rollout getting faster
 

What was the problem getting it to work?

Re: 1gig Rollout getting faster
 

I can't get into now because I have got to go to work, I'll tell you later, but here is a tease:

https://www.cableforum.uk/images/local/2021/11/17.png

Re: 1gig Rollout getting faster
 

Okay, I will try and not go on and on and get to the point. I'll start by saying that my shub3 has always been mint and my power levels, which I have posted many a time before for other forum users, have always been perfect.


So, I disconnected my shub 3 yesterday evening and hooked up the shub 4. The instructions said they get automatically registered on the network and it can take up to 10 minutes. I left it 15 minutes and the led was still flashing white which meant nothing to me so I googled the led colours. It bugs me that they have got rid of the arrows the previous shubs had so you can't see what it happening. The shub was allegedly still in the boot phase so I thought I would try logging into the gui to see what is going on. It looked like it had come up but under status it said something like "no rf signal detected". I turned it off and checked the cables and turned it back on again and the same thing happened. I reconnected my shub 3 and it came back up straight away with no errors and the power levels were still perfect. I disconnected it and reconnected the shub 4 and this time it stayed on "obtaining CM IP address" for ages before it eventually returned "registration failed". I rang the number in the booklet for if you have problems after 10 minutes and an Indian dude told me it hadn't been registered on the network yet, he would do it and it would take 5 mins and then hung up on me.

I left it 5 mins and nothing happened so I rang back and went through the automated process and got a hit sent down straight away. At this point I was thinking "hallelujah" because the led turned green and I knew it was doing an update. After a few mins it came up, I logged into the gui and it was only showing 1 downstream channel and 1 upstream channel. I rebooted it and it came back with 32 downstream channels and 4 upstream channels.

All the downstream channels were -22 to -28 and upstream channels were 56. I tried rebooting it again and had the same problem. It was getting close to 21:00 at this point and I had had enough. I tried ringing tech support so I can get an engineer out to look at it but instead it ran a test on the line and came back with "an intermittent signal fault". I thought that was too much of a coincidence and checked the service status page on my phone and it said everything was okay. There was an option to give them your mobile number if you were still having problems and they would send you a link to book a technician. I did that because I wanted to book one asap but instead of letting you book a tech it went through bullshit troubleshooting techniques and when it got to the end and asked you if you still had a problem it then says "most problems are resolved within 24 hours, If you are still experiencing problems after this time please come back and we'll help you book a technician".

I was ready to give up at this point but for one last ditch effort I thought I would try removing the 3db fpa from the back of the shub for what little difference it would make to -28 power levels. I removed the fpa and the shub came back up pretty much immediately with 32 downstream channels and 4 upstreams. The downstream channels were 0 - 9 and the upstreams were 41.2. I thought I had cracked it at this point and proceeded to put the shub in modem mode. It rebooted and went into modem mode and only locked onto 1 downstream channel and 1 upstream. I put it back into router mode and it locked onto 32 and 4 again. I tried once more to put it into modem mode and it did come back with 32 and 4. At this point I thought I was finished and posted the speed test above. I had bath and some tea and lay down in bed and watched the penultimate episode of Foundation before I wanted to catch some zzzzzz.

Just before I went to bed I thought I would take one last look to make sure everything was okay. Each of my downstream channels had over 100,000 post-rs errors and each of the upstream channels had over 100 T3 timeouts.

I needed to sleep at this point so I left it and thought I would come back to it today. When I looked at my graph this morning I could see things didn't go well overnight but at some point the shub rebooted and when I looked at it this morning everything appeared fine and all the errors had cleared.

I have come in from work and things haven't got any better. It looks like the shub has rebooted at least once again during the day. I have got 32 downstream channels and only 1 upstream channel with 21 T3 timeouts as it currently stands. I am just waiting till 20:30 for when the system will let me book a flipping tech. The annoying thing now is that I need to wait till Monday (if I can get one out) for somebody to come out so I am here and can explain everything that is happening.

https://www.cableforum.uk/images/local/2021/11/17.png


All I can say is thank god for modem mode and Asus routers. Whilst all this drama and reboots have been going on, everything on the lan side has been ticking away nicely with no loss of connectivity between devices.

Re: 1gig Rollout getting faster
 

Good luck!

Re: 1gig Rollout getting faster
 

I forgot to mention that nothing is being reported in the network log, it is blank. If I log into the shub and go through, advanced settings, tool and network status the downstream channels are clean but if I don't log in and click on router status each of the channels shows a gazillion post rs errors. So which is it?

Anyways, finally got a tech booked for Monday afternoon.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

I have got sick and tired of the random reboots so i have rebooked it for tomorrow and left notes with all the info. I was hoping he would swap the shub over as the first and easiest thing to do.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

My SH4 does weird stuff sometimes and becomes unresponsive to pings etc. Nowhere near as bad as yours, I don't have your post RS errors etc, and my D3.1 channel is at 4096QAM, so I've not bothered trying to explain/complain to VM's call centre staff. I'm in modem mode so internet still works, the periods of time it has issues correspond with an increase in pre-RS errors, but nothing else seems impacted.

https://imgur.com/zkQb7kR.png

The loss is only from my server to the SH, it can still get out to the wider internet.

Re: 1gig Rollout getting faster
 

I wonder if it's just a prioritisation of other traffic types. Do you have a BQM of WAN traffic to compare?

Re: 1gig Rollout getting faster
 

https://imgur.com/a/dj1V6ww

This shows the pings to all the WAN targets I monitor during the 8 hours of SH4 weirdness.

Final graph is the Superhub, all the loss I see is to the SH, no other targets experience loss.

As you can see from the pings to other places, the connection isn't particularly loaded at this time - hell, I don't know what I could download to load a gig1 connection solidly for 8 hours :D

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

I could swear i posted an update earlier. I'll keep this short and sweet because i am on my phone. I was absolutely fuming earlier and could have killed someone. I left very clear and concise notes explaining what the problem was and the retard came round, said he didnt have any replacement shubs in his van and did a factory reset on the shub and left me a note saying everything was okay and what the parameters are for the power levels.

My connection is completely unusable now. Downstream power is -15 with 1 million post rs errors on each channel and upstream power is 59.5. The hub is stuck in a cycle of constantly rebooting. It does it so many times, switches to a red light for a few mins and then starts all over again.

I rang VM, moaned my ass off and spoke to somebody in 2nd line support and they are sending me a new hub 4 but i wont get it till Monday.

Re: 1gig Rollout getting faster
 

Wow. Just wow. Amazing customer service from VM for a change :/

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

no, once a new shub is registered on the network the old one gets removed. I tried reconnecting it on Tuesday night after the hub 4 was activated and it wouldn't come online.

My whining paid off. Another tech turned up out of the blue this afternoon, checked all the connections and replaced the shub and everything is perfect atm so it must have been a shub fault as I suspeced.

Re: 1gig Rollout getting faster
 

Great news! Hope it’s fine from now on.

Re: 1gig Rollout getting faster
 

52 Meg upload :D

Hyperoptic are way better with 900 Meg upload

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Gigabit rollout is complete

https://news.virginmediao2.co.uk/vir...adband-target/

Re: 1gig Rollout getting faster
 

Does this mean that every Virgin customer would (if set up correctly) be able to get 1Gig downloads 24/7 with no congestion . . or does 'up to' still apply?

Not that I want or need it, just curious in a sceptical kind of way ;)

Re: 1gig Rollout getting faster
 

Mu 600mb averages 650Mb - which isn’t bad. Can drop to 450 but certainly not for long.

I went online to upgrade and, after being told it would only cost me an extra £1/month when it became available, I was shocked to find they want an extra £7/month plus £35 set up fee.

At £1/mnonth I would have had it but not an extra 7 on top of the 110 I already pay them.

Re: 1gig Rollout getting faster
 

Details about what the speeds are expected and guaranteed for Gig1 are on this page

https://www.virginmedia.com/broadband/speeds

Re: 1gig Rollout getting faster
 

Ordered it this morning (at last). Free upgrade to 'The next available level' and a £35 credit which gives me free activation.

Re: 1gig Rollout getting faster
 

What were you on before? And how long were you into your contract?

Re: 1gig Rollout getting faster
 

Just called customer don’t care and was told that they cant upgrade my ultimate oomph bundle to 1 Gig but they could change me to Volt but my Virgin SIM would change to an O2 SIM and it would cost me £126/month.
I guess I’ll stick with 600 until another provider can give me 1 Gig in this area then I shall leave Virgin ASAP

Re: 1gig Rollout getting faster
 

I was on Ultimate Omph which of course evolved into Volt. I was about 4 months into my contract when I was changing my virgin mobile over to an O2 sim about 5 weeks ago. After it all went throughtThe advisor asked if I minded being put on hold for a few minutes while she "Looked at my account". I had no idea why she wanted to do this.

When she came back,she completly suprised me by telling me that she had got my bill down from £110 to £80. She asked me if I was happy with this and of course I was. I didn't even ask for it.

So this morning was a bonus for me getting a £35 credit towards the activation fee. I can only assume they like my telephone manner as someome who works in customer services for one of the UK's most popular department stores.

So after waiting for 2 years for 1gig to arrive,it just shows that all good things are worth waiting for,

Re: 1gig Rollout getting faster
 

I was told to change to Volt with what I have (Ultimate Oomph £110/month) would cost me £126/month.
They obviously don’t like me!

Re: 1gig Rollout getting faster
 

I always thought that changing to Volt was automatic from Omph,I was moved over without knowing anything about it.
Now if you were on Virgin mobile and you moved to O2,you would be better off. My data more than doubled to 350gb which will be useful when 5G finally arrives where I am,

Re: 1gig Rollout getting faster
 

My Virgin SIM is unlimited everything- wasn’t yours?
Do you have Sky movies and Sport?

Re: 1gig Rollout getting faster
 

Both Unlimited Oomph and Unlimited Volt should come with an Unlimited allowance SIM on the appropriate network (Virgin Mobile for Oomph and O2 for Volt)

Moving from Oomph to Volt isn't automatic, however if you apply for the Volt benefits on Unlimited Oomph as an existing O2 customer you end up with an Unlimited Oomph SIM on Virgin Mobile plus a data-doubled SIM on O2.

As Oomph is now retired, I'm pretty sure any cable services change will move you off Oomph. So to get Gig1 you have to go from Unlimited Oomph to Unlimited Volt.

What then happens with your SIM(s) when you go from Oomph to Volt on cable services as part of a requested bundle change depends on what you've now got an what you want to do.

Re: 1gig Rollout getting faster
 

I was wondering about this. So I am on Oomph and an O2 customer so was automatically upgraded to 1 gig - appreciate I am one of the lucky ones where it just worked (after nudging O2 to kick off the process). Really happy as a customer with this - fantastic bonus.

My Oomph SIM has always been a bonus but not necessary for me - I just use it in a hotspot when on holiday etc so wouldnt mind losing it. I never used it as my main SIM as EE signal is so poor at home. At renewal of my VM contract (currently paying £99) is there a way I could consolidate it so that I just have an O2 SIM or would I then lose any benefits? I assume I could just move over to Ultimate Volt and do a PAC transfer assuming I could negotiate a good price?

Re: 1gig Rollout getting faster
 

Yes, any renewal would have to be to a Volt bundle rather than Oomph so that would maintain the link to your O2 SIM.

As it's then not an Oomph bundle, the Virgin Mobile SIM would either go to a paid monthly plan or you could disconnect it if you don't need to keep the number, or do the PAC to move the number onto another provider.

Re: 1gig Rollout getting faster
 

ISP Virgin Media O2 Completes UK Gigabit Broadband Rollout UPDATE

https://www.ispreview.co.uk/index.ph...d-rollout.html

Not quite complete? "DOCSIS Mode Docsis30"

Re: 1gig Rollout getting faster
 

Unless you're on Gig1, D3.1 mode on the Hub 4 isn't required as far as I'm aware.

Re: 1gig Rollout getting faster
 

Makes sense - thank you

Re: 1gig Rollout getting faster
 

All those on Ultimate Volt that upgraded from Ultimate Oomph do know that the rrp of Ultimate Volt is £161 compared to Ultimate Oomph at £139. So when it comes to the price going up once the discount runs out, it will go up massively, even if you manage to get more discounts, I doubt it will be as cheap as what you got on Ultimate Oomph.

Re: 1gig Rollout getting faster
 

My Virgin sim when I took it out with a new phone a year ago was 100gb data but I'm much better off now that I've moved over to O2 as it's showing 350gb but I think it's meant to be unlimited data.

Yes,I've had movies and sport ever since I upgraded to Omph a couple of years ago.

Well it's Gig1 day today. Still not had my text from Yodel yet concerning the Superhub 4 delivery.

Re: 1gig Rollout getting faster
 

"Cheap"? Nothing about any of those bundles is cheap!!

I'm paying £36 for Gig1 and £8 for a 30GB O2 Sim. That's about right imo.

I guess the bit you absolutely pay through the nose for is the crappy TV service.

Re: 1gig Rollout getting faster
 

Some people are paying around £100 for the full package on Ultimate Oomph, that's pretty cheap in comparison to what it should be. I was commenting on how this might go up considering the price rise of Ultimate Volt.

Re: 1gig Rollout getting faster
 

I disagree, you're basing the idea of what it "should" be on what VM offer it at, rather than what it's actually worth.

If I sell a chocolate bar for £100, but it's an offer and the "normal" price is £200, it doesn't make it cheap.

Re: 1gig Rollout getting faster
 

So what's it actually worth? When you add everything together, I think you'll find it's good value IF you're going to be using it all.

For someone that just has 30gb sim and broadband, you're obviously not going to see the value.

Re: 1gig Rollout getting faster
 

For me to go to it at the "offer" price would increase my costs £54/m. After the offer price, it's £161 a month.

I can just about finance a car for that, but it's £117 for some TV services.

If I wanted TV, Sky would give me TV and Netflix for £26/m. Bundles are supposed to be discounted!

Re: 1gig Rollout getting faster
 

Installed my Hub 4 yesterday for my Gig1 upgrade but rang them back this morning because my two pods won't connect to my hub. The guy asked me to reboot which I'd already done several times and he said he would ring me back at 11am but I've heard nothing with my pods still flashing.

Is there anything I should change in the Hub 4 settings?

Re: 1gig Rollout getting faster
 

No, you can't fix it yourself, it has to be done remotely by VM

Re: 1gig Rollout getting faster
 

When I upgraded to Gig1, I received a phone call a few days later saying my Pod is now active with the new Hub 4. Maybe they will do the same for you.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

I'm not sure what you are talking about. You're clearly not in the market for a bundle like Ultimate Oomph, so will never find it good value if you don't want it.

You've compared to Sky, yet aren't comparing equivalent packages. £26pm isn't going to give you Sky Sports or Sky Movies for instance, nor will it give you 4k (I believe)

My car finance is £320, but then again, I'm not sure what car finance has to do with anything.

You're finding fault in something you're not interested in. The people that want fast broadband, unlimited sim, top TV package, the current reduced prices are value for money. I was simply pointing out for those people that Ultimate Volt comes with a big increase, so the recontract deals might not be as good.

Re: 1gig Rollout getting faster
 

Are there benefits switching to VIOP from the physically land line?

Re: 1gig Rollout getting faster
 

Not really at the moment, they basically behave in exactly the same way, just come from a different socket.

Re: 1gig Rollout getting faster
 

Well said, something is only 'worth' the value you place on it for how much it's used.

My 'smart' phone costs £9 a month (Tesco), I don't game on it, watch movies or sport on it, no email set up, no social media either. It's used as a phone, not a multimedia device.
My internet is 100Mb, plenty good enough for the use it gets . . . and it gets a lot of use (2 people working from home and a daughter with an iPad glued to her hands). An upgrade would just cost me more money . . for the same amount of use.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Thank you for that Ben. I just rang them again and a lady answered who sounded like she had a bucket on her head so I don't know if she was working from home or not.

We went through rebooting the Hub 4 and unplugging the pods but still had the green and white lights blinking. She then told me that she was putting me though to someone higher up (that knows what they are talking about?) and suggested it might be better if they replaced the pods. So as I waited to be put through, an atomated message came through asking me to enter the employee number of the person I wish to speak to. Of course,I didn't have this and the message said the person isn't available then hung me up.

I will have to call tham again on Sunday as I'm working a late night tomorrow.

Re: 1gig Rollout getting faster
 

That's really interesting, thanks for your perspective. I now have a Hub 5 so I am guessing that this also has the VOIP option.

Re: 1gig Rollout getting faster
 

Not currently which is why anyone with the Hub based line haven't been on the invite list, but it will do before the full launch

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Hub 5 doesn't yet work with the 21CV service. No-one on it should have been sent a Hub 5 and anyone with a Hub 5 won't be offered a swap to 21CV yet.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

It's temporary but one of the reasons why the Hub 5 is still invite only. When it goes on general release it will work with 21cv

Re: 1gig Rollout getting faster
 

Upgraded to the 1 gig. The speeds are shit, normally I use modem mode and noticed that the speeds wasn't as fast as it should be, just put it in router mode to do the samknows speedtest.

Did another today and the download speed is terrible.

https://www.cableforum.uk/images/local/2021/12/9.jpg

This is my current speedtest direct from the gateway.
https://www.cableforum.uk/images/local/2021/12/10.jpg

Re: 1gig Rollout getting faster
 

that's telling you that you are physically receiving 1gbit to your property and the shub. The speed reduction and problem lies within your network and your own equipment after the shub so you need to be looking at network cables, the nics on your client and the throughput on any intermediate switches and routers.

As an example, I knew my old Asus router would max out at 740mbits so I bought a new one which gives me 940+.

Re: 1gig Rollout getting faster
 

Yes, same boat here as my existing Draytek has a max WAN throughput of 300MB. The newer version caps at 2.4GB, so an upgrade is due at some point.

Re: 1gig Rollout getting faster
 

Re: 1gig Rollout getting faster
 

Unfortunately the newer Draytek expects the BT (in my case) to be Ethernet, i.e from the ONT. However as I'm still waiting for FTTP this newer Router is no go at the moment. They do a lower model for FTTC & VM but it caps out at 900mb.

Yes the Protocol, I don't think it would make much difference either way, as I can just drive over the border and buy in Euros. The exchange rate would have the sway on price when buying. The protocol has made no difference to me for buying anything in general.

Re: 1gig Rollout getting faster
 

Hi All.... new member so apologies for coming straight here with a question :)

I'm upgrading my 350mb business connection to Gig1, and will be receiving the Hitron Chita modem. I currently have the older Hitron, in modem-only (I have 5x static IP) and connected to an EdgeRouter-X. Does anyone know if the Chita has this undocumented RR load-balancing? Also anyone configured the RR LB with an EdgeRouter-X?

Many thanks

G

Re: 1gig Rollout getting faster
 

With the latest Hub4 Updates they have broken balance-rr and it no longer works properly. Using it I get speedtest results in the 30mbit range. I'm down to a single gigabit ethernet connection (on gig1 with a hub4) and excitedly awaiting Cityfibre who reach me in November.

I'm very much done with VM and can't wait to jump ship honestly.

Re: 1gig Rollout getting faster
 

Im currently on 350... that i heard they don't even sell anymore, my bill is now £81!, for basic tv and anytime calls, tired of feeling scammed.

Re: 1gig Rollout getting faster
 

Hub4 and Gig1 still working fine with balance-rr and four LAN connections.

Re: 1gig Rollout getting faster
 

Just been upgraded to Gig1 and am getting 932/51 - is this about right for VM?

Re: 1gig Rollout getting faster
 

Where are you testing that. What does www.samknows.com/realspeed say (if you're in router mode)

Re: 1gig Rollout getting faster
 

I am using the Hub 5 in modem mode so no router-based SamKnows. Tested via Speedtest.net app on Mac OS connected via Gig ethernet to pfsense router.

I have seen posts that claiming that Gigabit ethernet std frame sizing should give 940-ish, just wondered if this rings true?

Re: 1gig Rollout getting faster
 

Yeah that's about the most you'd be able to get on a Gigabit Ethernet port.

The Hub 5 has 2.5Gb port on it if you've got compatible kit.