Re: Virgin TV 360 users (Horizon)
 

I don't know what affect profiles have as I've not tried them out. I'm not saying the situation in this household is "normal" but my point was that it would be nice to be able to set a default view that is remembered. The old TiVo software let you get recordings off other boxes if you wanted but it wasn't the default list of recorded programmes. It's not a big deal but just want what was expected because of the way TiVo behaved.

And I'm not suggesting the current software is good. Far from it. I even said I wouldn't recommend upgrading if you have TiVo at this point in time.

Also, how much of the software from other European deployments is maintained for the UK version? How much of it has been rewritten? Did the do updates to existing software or deploy completely new hardware for everyone? Genuine questions.

All this has an impact on testing and the isolation of issues. I agree however that some of this should probably have been spotted sooner.

This software is far from perfect and agree some of the missing features should probably have been added before it was rolled out. At no point did I suggest that relying on software updates was an acceptable situation for feature that are missing. Virgin should have been more transparent about the differences and features that you'll lose. They did do that when TiVo first launched as there was some functionality loss initially. Red button and reminders spring to mind.

But this isn't been forced on anyone who has a V6 and as I said at the very end of my post, I wouldn't recommend it.

The main point of the post to be honest. To help people who didn't know what to do have a bit more insight.

This all assumes it's Virgin's intention to replicate TiVos features with their own software which I suspect isn't the case. They'll cherry pick the ones that have the most value I suspect. Again, I have no insider knowledge on the matter. It's just my take on the situation.

---------- Post added at 17:04 ---------- Previous post was at 16:59 ----------

In its current form it feels like what you have on Netflix. A place to gather shows that you intend to watch on a single place for ease of finding later and it's agnostic to the source. Netflix's decision not to allow third parties to aggregate their content aside.

I've not come across EPG content that couldn't be added but didn't look into that deeply. What have you found so far that doesn't work?

Re: Virgin TV 360 users (Horizon)
 

"I've not come across EPG content that couldn't be added but didn't look into that deeply. What have you found so far that doesn't work?"[/QUOTE]
Sky One 8pm tomorrow "A League Of Their Own", just an example of many many shows and content that cannot be added to Watchlist.

Re: Virgin TV 360 users (Horizon)
 

Hmm...just picked loads of shows at random and there doesn't seem to be any sort of logical pattern to what is or isn't. Thought it might be a rights issue but doesn't look like it...

Re: Virgin TV 360 users (Horizon)
 

Does anyone see the BBC iPlayer UHD trials/series on their 360 box ?

Works well when viewing on my native Sony TV iPlayer app but just curious about the 360.

Re: Virgin TV 360 users (Horizon)
 

I searched for UHD on iPlayer on my TV360 box and although it finds several programmes (Dracula etc) it doesn't appear to play in UHD although the picture quality looks great.

I then tried my LG TV built in iPlayer and searched for UHD and it found the same programmes, except the title now has a UHD logo next to it.

So unless the TV360 iplayer omits the UHD logo, I don't know whether it does or doesn't lol

Re: Virgin TV 360 users (Horizon)
 

The 360 should play UHD from iPlayer fine as long as the TV has all the support it needs.

What's the model of your TV?

Re: Virgin TV 360 users (Horizon)
 

Re-contracted for Ultimate Oomph for 18 months a few weeks back to get a discount (I wouldn't really have left, the broadband is great, but the TV is not Sky...)

So today I rang customer services to try my luck on getting a 360 upgrade to have the new interface to play with over Christmas. Apparently customer services can't help and I'll get an email. At some point in the future. Could be today. Could be .... :confused:

Re: Virgin TV 360 users (Horizon)
 

I'll check on my parent's Sony TV.

@BenMcr are there specific settings required on the box like there were with the TiVO-based software?

Re: Virgin TV 360 users (Horizon)
 

Not as much no. The 360 is set to 'Automatic' at install which means it always matches your TV's native resolution.

Re: Virgin TV 360 users (Horizon)
 

Can confirm with the 360 box connected to a 2020 UHD Sony TV, iPlayer within the 360 box showed UHD content. No settings tweaks required :)

Re: Virgin TV 360 users (Horizon)
 

First real problem, now had a couple of recordings fail.

Error code CS2200. Recording failed due to a technical issue??

Re: Virgin TV 360 users (Horizon)
 

Thank you for your reply - that exactly matches my experience using my Sony TV built in iPlayer.

Re: Virgin TV 360 users (Horizon)
 

ha so got the oomphy package earlier and mentioned the 360 thing.

im guessing its really not that great or that bad? wont be installed for a while though, early jan

Re: Virgin TV 360 users (Horizon)
 

Thank you for your reply.

TV is Sony KD-49XG9005 which does support UHD - using the TV's built in iPlayer I can view the UHD demo (accessed through the iPlayer settings menu) and the 5 available UHD series which show 'UHD' next to the programme title - through the built in TV iPlayer the picture is superb.

The picture is still very good through the 360 box but I don't get the option to view the UHD demo via the settings menu and when I search UHD, whilst it brings up the 5 series 'UHD' is not detailed in the program title.

This is the same on my Apple TV 4K which the BBC have advised is not a supported device for their UHD iPlayer trial so I was curious if the 360 box was the same.

Is there a way of telling the format a programme is being broadcast in - e.g is there an Info button I am missing on the 360 remote control ?

Re: Virgin TV 360 users (Horizon)
 

According to the manual for that TV you may need to connect the 360 box to a specific HDMI input:

https://www.sony.com/electronics/sup.../47485671M.pdf


---------- Post added at 00:22 ---------- Previous post was at 00:14 ----------

Oh and probably reboot everything to redo the HDCP connection

Re: Virgin TV 360 users (Horizon)
 

Thanks for your reply - have previously undertaken a reboot.

The TV is connected via HDMI 3 (ARC) to a Denon AVR which itself is fully 4K HDR/UHD etc. compatible - the 360 box is connected to the AVR.

The ATV 4K is also connected like this and 4K programs/films play perfectly with the info detailing they are playing in 4K.

The 360 box also plays, for example, the BT Sport UHD channel without any issue.

Re: Virgin TV 360 users (Horizon)
 

Fair enough.

The problem with the iPlayer though always ends up being how it works out whether it should offer the UHD content or not via an external device.

My understanding is that the BBC don't count a device as being compatible unless it supports both the 4K resolution and HLG HDR.

The V6 and 360 do, but only when connected to a device that supports the BT.2020 Wide Colour Gamut standard via HDMI. I believe that's the 'enhanced' option as mentioned in the Sony manual.

When the World Cup was in UHD back in 2018 it was some definite fun and games trying to get it working via the V6 on different makes and models of TV.

BT Sport UHD on Virgin TV isn't in UHD so only needs the SDR support to play. And I believe the iPlayer UHD demo will play in 4K SDR without the BT.2020 support for some reason, so isn't a great indicator that everything is set right.

What's the Denon AVR model?

Re: Virgin TV 360 users (Horizon)
 

Hi, really appreciate the guidance.

It’s the Denon X1600H

Re: Virgin TV 360 users (Horizon)
 

I don't understand :confused:

https://www.virginmedia.com/virgin-t...-uhd-virgin-tv

Re: Virgin TV 360 users (Horizon)
 

I should also check that the Denon is set to Enhanced on HDMI

http://manuals.denon.com/AVRX1600H/N...SYsvvlcemq.php

Re: Virgin TV 360 users (Horizon)
 

WHAT?!?!?!

Re: Virgin TV 360 users (Horizon)
 

That should have said UHD HDR. BT Sport Ultimate is UHD SDR.

Re: Virgin TV 360 users (Horizon)
 

Is it not BT Sport Ultimate now? Im guessing they dropped the UHD moniker as they are broadcasting around 2.5K rather than 4K. I believe they make more reference to the channels HDR capabilities these days which is more to do with colour and contrast rather than resoloution. BT Sport has UHD capabilities but only through specific apps.

If BT are still using the UHD moniker then its akin to them also using "fibre" to describe VDSL broadband :)

Re: Virgin TV 360 users (Horizon)
 

BT Ultimate HDR requires a streaming app too. But I can see they're broadcasting both HD HDR and 4K HDR content now.

Neither version of HDR are via their own STB or the V6 or 360. It's 4K SDR or HD SDR via the broadcast channel.

Re: Virgin TV 360 users (Horizon)
 

Thank you very much that was the solution !

Only downside is the 360 iPlayer UHD demo is highlights of the 2019 FA Cup final which is too painful a memory to watch again even in UHD !!!

Re: Virgin TV 360 users (Horizon)
 

Dracula, Dynasties and His Dark Materials should show up in UHD automatically as well :-)

Re: Virgin TV 360 users (Horizon)
 

I haven't read through this whole thread, my question is this, will everyone be offered this new software, and if so, at what cost, I have three V6 boxes, thx.

Re: Virgin TV 360 users (Horizon)
 

You'd better say what pack you're on. :)

Re: Virgin TV 360 users (Horizon)
 

oops :D, I'm on top package, not sure what the hell it's called now.

Re: Virgin TV 360 users (Horizon)
 

I think you will eventually be offered it (can't say when) but doubt there will be additional cost.

Re: Virgin TV 360 users (Horizon)
 

You can ask for it now if you want:

https://www.virginmedia.com/shop/cus...ultimate-oomph

They've included a comparison table and a note that it's a new service that's different to the current offering at the foot of the linked page.

Re: Virgin TV 360 users (Horizon)
 

I've got it :)

Re: Virgin TV 360 users (Horizon)
 

I've had it confirmed to me tonight with a call from the 360 Tech department that the roll-out to "update" V6 boxes to 360 is a disaster and was rushed out and that the new 360 software is definitely NOT compatible with Arris V6 boxes and should not be happening.
He is replacing my 2 "updated" Arris V6 boxes with new Humax 360 boxes tomorrow! He also confirmed that roll back to V6 with Tivo is not available.

Re: Virgin TV 360 users (Horizon)
 

I’m sceptical if this post is true.

Re: Virgin TV 360 users (Horizon)
 

I agree

Re: Virgin TV 360 users (Horizon)
 

Wow. You think Im lying?
My 2 failed updated Arris V6 boxes are to be replaced today with new Humax 360 boxes. FACT.
Other people on the other forum with "updated" Arris V6 boxes have also had their boxes replaced with Humax 360 boxes. FACT.
This is also confirmation of a wider compatibility problem of the Arris V6 boxes not able to function with the 360 update, as I was informed by a senior 360 tech advisor yesterday. FACT.
I suspect future 360 updates to the V6 boxes via the app and software download will be scaled back or halted.
Sorry you feel sceptical about my info. I posted to warn and update others who were thinking of updating their current V6 boxes.

Re: Virgin TV 360 users (Horizon)
 

If it aint broke, don't fix it.

Our V6 works fine.

Re: Virgin TV 360 users (Horizon)
 

It might help if you told us what faults your boxes have. Your only posts seem to be complaining about the functionality (so obviously your boxes have updated to the TV360 software correctly).

Also, what happened to "My 2 360 boxes are due to be changed back for V6s within the next week, thankfully"? Why are you now getting two Humax boxes?

Re: Virgin TV 360 users (Horizon)
 

That was correct.
After my constantly complaining to customer services for 3 weeks, along with other people who took the upgrade, I was originally and incorrectly told my boxes were to revert back to their original V6 operation. I was later told that was not possible.
The known faults on the Arris ex-V6 boxes is with the downloaded 360 4.28 software version. This includes picture freezing on recorded playback, box randomly playing catch-up material without notice, pixelation, sound drop-outs, epg not populating, slow sluggish menu operation and box generally freezing.
VM are fully aware of these bugs which are effecting the upgraded Arris V6 boxes only. The newly installed Humax boxes are not effected as far as I am aware. My whole account is changed over to 360, not just the boxes, which is why I am not able to switch back to V6 after I was told I could. The V6 Tivo software is permanently wiped from the box after upgrade, so the only alternative is new install of 360 Humax boxes.
I have been passed from pillar to post by unhelpful and poorly knowledgable customer service assistants telling me incorrect information and to just perform box reboots, but all to no avail.
I believe the known issues with the V6 upgrades have not filtered down to the general customer service assistants from the specialist 360 team.
It wasn't until last evening that the 360 senior tech advisor gave me the correct information about the known software issues with the Arris boxes and so arranged my 360 Humax box swap with self install.
There are whole threads on this issue on the VM help forum.
Regards.

Re: Virgin TV 360 users (Horizon)
 

Is that you, Richard...;)

Re: Virgin TV 360 users (Horizon)
 

I still doubt a “senior 360 tech adviser” would be so open and honest with a lowly customer.

Re: Virgin TV 360 users (Horizon)
 

... and I think it’s fake news, given what BlueLou, the person policing the community forum board, has said today:

“ We know it's a small minority of customers that are seeing the issue and we're almost certain as to how it arises now.”

Re: Virgin TV 360 users (Horizon)
 

Could i ask a question about this please. When you say your 2 V6 boxes are being replaced, are you receiving a main box and a mini box or two with HDD?

Re: Virgin TV 360 users (Horizon)
 

I also have been in private messaging with BlueLou along with others. BlueLou has been accessing our boxes and recording diagnostic info and passing it onto the 360 team, hence the feed back I got.

Re: Virgin TV 360 users (Horizon)
 

:scratch:

Re: Virgin TV 360 users (Horizon)
 

I don’t dispute that. I simply quoted him and, in my opinion, Virgin Media are far away from giving up on over the air upgrade to TV 360.

Re: Virgin TV 360 users (Horizon)
 

I think you're right too, although I believe they may well have to tweak their software version for the Arris boxes for it to be successfully updated correctly without side effects.
I was only repeating the opinion of the 360 technical advisor who called me, which I also believe is not the "official" line of VM.
BlueLou over on the official help forum has been remotely accessing info from my V6 boxes, and others, and passing it on for the 360 tech specialists, so hopefully a tweak is imminent.
Also, my 2 promised replacement Humax boxes were not delivered yesterday as I was promised, fingers crossed for today but still no confirmation from Yodel. I will let you know.

Re: Virgin TV 360 users (Horizon)
 

Not wishing to get dragged into a debate here but I fail to understand why fox35 would go to the trouble of posting such detailed false information on here. What on earth would he achieve by doing that?
Anyway, putting that to one side, I'd just like to thank everyone who has taken the trouble to post on this subject. As someone on the Ultimate Oomph package, I was looking forward to upgrading to 360 as soon as I was allowed to. Having read the input on this forum, I shall definitely be holding off and awaiting further developments.
Just another example of the invaluable information to be gleaned from this forum. I really don't know how the VM customers not on here manage to survive!
Merry Christmas all...

Re: Virgin TV 360 users (Horizon)
 

I'm on Ultimate Oomph too and I completely agree.

Re: Virgin TV 360 users (Horizon)
 

Got the 360 remote today the upgrade was as simple as you could imagine the remote is fantastic the new UI is impressive and super quick I'm surprised the voice feature understands Scottish �� V6 box now updated to virgin 360 can't complain

Re: Virgin TV 360 users (Horizon)
 

Two weeks in and both of our V6 boxes are working fine on 360.:cool:

Re: Virgin TV 360 users (Horizon)
 

There's many types of Scottish... I'd have said I'll judge it based on my dulcet tones, but I have no intention of using voice controls. :D

Re: Virgin TV 360 users (Horizon)
 

You'll have to try it at least once to see if this happens :D:D:D

https://www.thescottishsun.co.uk/new...ockney-accent/

Re: Virgin TV 360 users (Horizon)
 

It’s a quicker way of turning subtitles on instead of needing 3 or 4 button presses.:)

Re: Virgin TV 360 users (Horizon)
 

I'm really stubborn when it comes to certain things. Even several button presses ain't going to put me off making it "simpler". :D

Re: Virgin TV 360 users (Horizon)
 

Can anyone answer what virgin 360 actually is? Is it new software or is it these little v6 boxes which i dont want?

I currently have 3 v6s in my house and i dont want to give them up for mini boxes which leach off the main box.

So my question is....is the whole mini v6s virgin 360 or is the new software on these boxes what is called "virgin 360"?

Re: Virgin TV 360 users (Horizon)
 

The new TV 360 boxes are just V6 boxes with the new software I have the V6 updated to virgin 360 had to get the remote to upgrade though the remote is miles better than that peanut thing the UI is what virgin TV needs it is a welcomed change I can't complain about the update at all

Re: Virgin TV 360 users (Horizon)
 

If you look closely at your original V6 boxes it is actually in 2 halves with a thin line around the middle. The mini boxes are essentially just the top half only of the original V6 box with the bottom half removed which contains the hard drive. The idea being that the mini "slave" box receives its recordings and info from the main fully intact box with no need or use of its own hard drive. This system is called TV360 with the new Horizon software on new Humax manufactured boxes.
The alternative system, which is in trial only, is that you keep your original intact 2 or 3 Arris manufactured V6 boxes with the original hard drives on all your boxes still and the 360 Horizon firmware is downloaded to your boxes which are then reformatted replacing the Tivo software, but you retain all your hard drives. However, there is currently compatibility bugs in this trialled system at the moment between the Arris only boxes and the latest 360 (4.28 software) update version. This will be ironed out eventually.
The 360 / Horizon system that's in use in the rest of the European market by the other Liberty Global brands, including UPC, don't even use hard drives at all, as everything is recorded directly to the cloud instead. I guess this might be the ultimate goal here, although a very long way off yet.

Re: Virgin TV 360 users (Horizon)
 

Do you know why ITV have been allowed to give these customers a choice of an SD or a HD feed (apart from Scotland)? I'm assuming that they only have access to their local BBC1 SD channel, BBC2 HD, Channel 4 SD & Channel 5 HD.

Can these customers still record with their V+?

Re: Virgin TV 360 users (Horizon)
 

I suspect it's so people who habitually type 113 don't get an error.

V+ can still record.

Re: Virgin TV 360 users (Horizon)
 

That’ll be a complaint to Virgin Media. Someone else gets something Richard doesn’t.

Re: Virgin TV 360 users (Horizon)
 

Why is Britain not getting the cloud recording option as above,instead still ploughing on with the somewhat ancient hard drive system,heck even if we had an ssd version instead of noisy hard drives that would have been an update.

Re: Virgin TV 360 users (Horizon)
 

What don't I get that someone else does??

Re: Virgin TV 360 users (Horizon)
 

The joke that he just made... :)

Re: Virgin TV 360 users (Horizon)
 

Ah so i can keep my 3 v6 boxes? How do i get the new software? Will it just come next year for everyone? How did you get the new software exactly?

Re: Virgin TV 360 users (Horizon)
 

I got an email from.vm saying I could upgrade my TV for free they will send remotes for all boxes the peanut remote died with the update they said they will be offering more customers the chance to upgrade for free in 2021 as that offer has now ended I'm not on the ultimate oomph package or anything TV maxit broadband 350 and talk weekends

Re: Virgin TV 360 users (Horizon)
 

At this stage you have to proactively apply for it. I did read that it would be eventually rolled out to everyone at least nine months away, but this has been dismissed by VM staff on here. VM last signed for the right to use the TiVo software in 2017, but it's not known how long the contract was for. It can't have been a three year contract, so I imagine it was for five years or longer.

Re: Virgin TV 360 users (Horizon)
 

I was fuming the other day im paying around £100ish a month and on tv full house, M350 Broadband and talk more anytime phone yet i don't appear to be on "ultimate ooomph" haha.

Did the v6 boxes not get replaced you just got told the software would be applied over night or something? Seems such a weird way to roll out software

Re: Virgin TV 360 users (Horizon)
 

So you have to respond to the email and request the switch. They then sent you the remote in the post. There is then a prompt in the home screen to start the upgrade to the 360 service. You start with the current V6 remote and will then be prompted to swap to the new remote control and enter a verification code. And then it upgrades.

So it only starts when you tell it to start :-)

Re: Virgin TV 360 users (Horizon)
 

Some people on the trial did it as per the post above and some did it by having new STB's supplied.

There's talk of boxes supplied by a certain manufacturer going wrong, so maybe this is why some customers were offered the OTA software upgrade trial and others had to have new boxe(s). I imagine that those who have to have new boxes will only be able to have one with a HDD in it.

Re: Virgin TV 360 users (Horizon)
 

Where did you read this? You started a thread on this which was inaccurate and now you continue to spout conjecture. VM staff were very clear on that.

Re: Virgin TV 360 users (Horizon)
 

There were two separate activities.

The first stage was via a hardware swap to one HDD box and Mini boxes. Currently most new and existing customers getting 360 will be getting 360 this way.

The second is where existing V6 boxes receive a software upgrade to the 360 platform. This is still invite only so hasn't yet become widely available.

These two are designed to work together, not one instead of the other. Although there has been some reporting issues with the software update, that will be fixed.

Re: Virgin TV 360 users (Horizon)
 

On a forum, no thread was started on this, at least I aren't spouting rude & pointless posts.

---------- Post added at 23:57 ---------- Previous post was at 23:56 ----------

Thanks for clarifying Ben :)

Re: Virgin TV 360 users (Horizon)
 

I wasn't rude And the majority of your posts are pointless. The frequent repetition about forced migration to 360 being the best example.

Re: Virgin TV 360 users (Horizon)
 

No doubt at some point we will end up with very little option but to go with it. Can see no reason to bother at this stage . Nothing about it loóks an improvement from the comments here.

Re: Virgin TV 360 users (Horizon)
 

I agree, VM won't want to be paying TiVo when they have their own software available. It would be a useful indicator if we knew when the contract signed in 2017 expires.

Re: Virgin TV 360 users (Horizon)
 

Good question, I won't be replacing my extra Tivo box for a box that has no hard drive.

Won't be rushing to get the new software on my V6 either, sounds 'all fur coat and no knickers' ;)

Re: Virgin TV 360 users (Horizon)
 

Has anyone, anywhere publicised anything to indicate a forced migration from Tivo software on V6 to Virgin 360?

I'm 100% with 1701-e here. Nor has anyone, anywhere quantified the apparent saving that could be made to Virgin Media for doing so.

It'd be a fundamentally flawed business model to have your hardware rely upon third party software you aren't entitled to licence for the expected lifespan of the device itself - in the case of an STB probably 10 years or more.

Is there any evidence Virgin would save money at all if they moved existing hardware deployed with Tivo software onto another platform? Without reading the nuance of the contract it's impossible to say this.

I suspect it's forum conjecture running away backing itself up as a source for itself. Back in the day the ordinary STB getting software to be a 'slave' of the TV Drive/V+. Equally was the V HD not getting Tivo software at one point?

I'm not inclined to hold my breath on such matters.

Re: Virgin TV 360 users (Horizon)
 

From October 2019:
https://www.digitaltveurope.com/long...iberty-global/

Re: Virgin TV 360 users (Horizon)
 

Good find :)

Re: Virgin TV 360 users (Horizon)
 

For some strange reason when I upgraded to Oomph last year they sent me a V6 box and a Tivo box which we have upstairs, which is way to big for the shelf it is on. Hopefully will be offered this upgrade a get a minibox upstairs instead.

Re: Virgin TV 360 users (Horizon)
 

Sounds more like a downgrade, getting a box with no hard drive.
I use Tivo as my main box and the less obtrusive
v6 upstairs ( quietly tucked away in a drawer). Can access recordings from either box. Tv360 is a backwards step, a snazzy epg isn't enough. New isn't always better.

Re: Virgin TV 360 users (Horizon)
 

I'm sure TV360 will improve and become superior to Tivo. But for now, it looks one for the early adopters.

Re: Virgin TV 360 users (Horizon)
 

It has to improve a awful lot to do that Andrew.

Re: Virgin TV 360 users (Horizon)
 

I doubt that, especially since the Horizon software is already, at least, two years old and on its 28th release.

Re: Virgin TV 360 users (Horizon)
 

360 / Horizon updates are done in a different way to TiVo.

There are regular updates made for the 360 box throughout the year, rather than one or two updates per year that TiVo has.

Having 360 on a .28 release doesn't mean that there have been 28 lots of things to fix, just that there have been 28 sets of updates since version 4.00. Some of those will have been fixes to existing features, some updates will have introduced new features.

Re: Virgin TV 360 users (Horizon)
 

Works fine for me, I don't record masses of programmes ( the wife does that). I don't worry about series links, reminders etc, etc. I like the layout now I have become used to it and the speed difference is quite marked.

I do use the voice control for one or two things such as turning sub titles on and off which can require up to 6 button presses with TV360.

Re: Virgin TV 360 users (Horizon)
 

Each to their own Jim as it will obviously suit some customers needs perfectly but l cannot say it does it for me.

Re: Virgin TV 360 users (Horizon)
 

What else can the voice control on V360 do?.. I've seen subtitles mentioned, but this is one-button press on the V6 (and the same on my One4all)

Re: Virgin TV 360 users (Horizon)
 

Not tried voice control for everything but you can select a channel by name or number, say Home, Apps instead of having to press the Home button then four presses to scroll across to Apps.

Doesn't recognise Pause yet, still playing around with it tbh.

Re: Virgin TV 360 users (Horizon)
 

I've had the 360 software on my two V6 boxes for a few weeks now and I'm rather enjoying it. True, it's missing a few features compared with the former V6 UI but, with the exception of the All4 app, those features were ones I seldom used. I'm sure they will be added soon. It looks a whole lot better, too.

It's clear that many - if not most - people on this forum watch far more television than I do but so far the 360 software does everything I want and does it well. Initially, I thought the voice control was a bit of a gimmick but I'm now a convert. It's actually a quick and powerful way of navigating around the UI and works surprisingly well.

The switchover itself was fast and without problems and the new interface is slick, quick and responsive. I also prefer the new remote with its backlight. Not quite a thumbs up (yet) but certainly not a thumbs down either. Be interesting to see what the next update brings.

Happy new year all.

Re: Virgin TV 360 users (Horizon)
 

Just a quick data point. I'm a relatively new Ultimate Oomph customer and had 2 V6 boxes installed less than a month ago. I upgraded online to 360. This was unsolicited, I just followed the link that's floating around. The order said I'd be sent two new 360 boxes. However, a small box with 2 new remotes showed up a couple of days ago, along with the upgrade option on the V6 home screen.

It all seems to be working well, and amazingly fixed an issue where the box in the living room refused to output 4K to my TV. That now works perfectly.

Re: Virgin TV 360 users (Horizon)
 

why did no one mention the remote lights up when you life it up! almost worth the money alone :D saying that im quite happy with the setup but then again I was given ultimate oomph for less than i was paying for only one box, so i haven't lost recording abilities etc

voice is very handy, setup the boxes okay, so far no major issues.

Re: Virgin TV 360 users (Horizon)
 

Apologies if this question has already been answered but I can't see anything so far on this thread. I have two V6 boxes and at the moment I only want to upgrade one box to TV 360. Is this possible, and if so, how do I go about getting this done?

Re: Virgin TV 360 users (Horizon)
 

You cannot have 2 boxes with different software. They need to be both tivo or tv 360.

If you are on the Ultimate Oomph package you can request an upgrade in myvirginmedia.com

Re: Virgin TV 360 users (Horizon)
 

there is a profile button on the side of the remote which is pretty handy to switch between profiles.

actually pretty impressed with the new software so far, voice control on recordings to skip ads is wort it alone.

but only had one box before so havent "lost" the extra recording space.

I am reluctant to say this as well, but the picture quality appears better to me. might just be better upscaling or something odd, or could just be me to be fair. things like bbc on the lg oled just look sharper, ive always let the boxes do the upscaling and de interlacing

Re: Virgin TV 360 users (Horizon)
 

I agree, I've just moved from Sky Q to Virgin's Ultimate Oomph bundle with the TV360 boxes and I was concerned at first after reading the stories on here and other forums but I'm pleasantly surprised! It's not all that different to Sky Q to be honest!

At the risk of being shot down, we had a V6 box a couple of years ago before we had Sky Q and I actually found the V6 difficult to use which prompted the move to Sky!

Re: Virgin TV 360 users (Horizon)
 

I find the V6 extremely easy to use! However, I am very desperate to find more information about the 360. I love the idea of the new UI, but I am put off by the people who say that the recordings cannot recognise what you have already watched, and that they cannot distinguish old shows from new shows. I need also convinced by whether or not you can bookmark programmes!

When they have fixed that I might sign up!!

Re: Virgin TV 360 users (Horizon)
 

Really, in what way?

Re: Virgin TV 360 users (Horizon)
 

For example, this:

https://www.virginmedia.com/snippets...s-link-plus-v6

On Sky Q and TV360 you can set a single recording or series link by pressing a button twice. Done.

On the V6 there was a plethora of different options to set. This is fine for those technically minded or someone that wants that type of granular control but for the basic user that just wants to set and forget I just find Sky Q and TV360 easier.

Secondly, the V6 EPG is a mess! I like how on the TV360 if there's a HD version of the channel the SD channel has been removed from the EPG. Similarly with Sky, the SD channel is moved up into the 800's out of the way.

These may be trivial points for some, but each to their own!