Re: Free V6 box
 

Thanks for the confirmation.

Re: Free V6 box
 

20 pounds charge for delivery?

I did not pay anything at all for my V6 to replace my TiVo, nor was I put on a new contract

Re: Free V6 box
 

They charged me £20 for delivery during the 'free' upgrade. A quick phone call got it reversed. Do Yodel really cost £20 ? 87p would be a more fair charge for the standard of service they deliver ...

Re: Free V6 box
 

A bit expensive for delivery

Re: Free V6 box
 

£20 is an activation fee for the new service, not a delivery fee:

Re: Free V6 box
 

How many staff hours does pressing the activation button take up ? ;)

Re: Free V6 box
 

Maybe it's like arming nuclear missiles and you need multiple people with unique keys all present ;). On the other hand it could just be BS terminology for a nice little earner like most telecomm companies, mortgage companies, travel companies etc employ.

Re: Free V6 box
 

It's the cost of plucking the boxes from the free STB tree that you all seem to think they grow on. Try buying a 6-tuner UHD PVR on the open market.

Re: Free V6 box
 

Hardly 'free' Spider, I've been paying a sub for over 20 years, VM and it's predecessors will have taken 1000s off me ! Even then you still never own the box. Upgrading of equipment should be part of the sub. £20, is a bit cheeky tbh, the customer is already paying and VM 'upgrades' it's charges regularly.

Re: Free V6 box
 

Your subscription fees pay for your services i.e. the TV channels you chosen and our Broadband tier.

You get charged the £20 when you choose to change your services and those new services require new kit. Where Virgin Media require a change of kit for your existing services to continue there is normally no fee.

Re: Free V6 box
 

Don't see whats so great about that ! If you're renting equipment, it breaks down and your paying a sub, of course VM have to replace the equipment.

Re: Free V6 box
 

I'm trying to make clear that the £20 fee is charged only when you ask for something to be changed, and that change requires new kit.

Re: Free V6 box
 

True but you are not buying the V6 box only renting it.

Re: Free V6 box
 

Can I confirm my previous doubts. Unknown to me , by accepting the new free V6 box and installing it myself I was automatically agreeing to a new 18 month contract , although I'd expressed my concerns on this forum before agreeing to accept the box. I assumed someone would have known about this at the time and advised me .

Re: Free V6 box
 

If you were unsure, wouldn't it have been better for you to ask Virgin, before you accepted and installed the V6 box, if indeed this would tie you to a new contract?

Re: Free V6 box
 

If others have said they didn't get put into a new contract then phone them up and get it sorted.

Re: Free V6 box
 

I was under the impression that the Free V6 promo earlier in the year was for a limited time and for existing customers. It was a flashy equipment upgrade promo, a final shove to get old equipment off the network and get more people onto equipment that would give them less support calls and decrease customer dissatisfaction as the previous Tivo was too slow. This promo, as I recall, said there was no new contract, and I thought it ended months ago.

The free V6 you get now is just the supplied equipment you get with TV installation to enable you to watch, just the same way I got a "free" Pace box when I first signed up in Telewest days.

Re: Free V6 box
 

Correct, the free V6 promo ended in April and was for the first V6 in an account.

Re: Free V6 box
 

I had my TiVo replaced by a V6 during the promotion and was NOT put on to a new contract. Possibly people who made other changes at the same time as receiving their V6 may have gone on to a new contract.

Re: Free V6 box
 

Ask them to show you where you signed the new contract, or a recording of when you were verbally informed/agreed to it. Their contracts are irrelevant anyway, nobodies contract lasts 18 months because of the constant price rises making them invalid.

Re: Free V6 box
 

My launch week 1TB TiVo has finally died and has been my second box as part of the VIP bundle I have been on since joining 10 years ago.
Engineer is coming tonight. Will I get a crumby TiVo to replace it or finally a V6 as my package if you were to sign up to VIP now is for 2 x V6?

Incidentally I didn't really want to lose my TiVo as I use Slingbox with it but as it's died and has been so slow, buggy etc it seems as good a time as any to upgrade it.

Re: Free V6 box
 

Anyone with broadband should get a V6 to replace an existing TiVo - as long as you don't already have three.

You can have three V6 boxes per account - anything after that will be TiVo

Re: Free V6 box
 

Great thanks for the info. Yes we have phone, tv, BB and mobile so was thinking we are surely do a mini upgrade.
Fingers crossed then.

Re: Free V6 box
 

My TiVo bricked itself and was replaced by a V6 box - along with an increase to my monthly charge which was never mentioned until after it was installed. Seriously thinking of ditching virgin and going to sky.

Re: Free V6 box
 

... and that should not have happened, unless you concurrently made some other changes. Fault replacement should not alter charging.

Re: Free V6 box
 

No other changes, I was not informed of any increase and would not have agreed to it. I am really not happy.

Re: Free V6 box
 

I'd make a complaint, if they didn't resolve it i'd use another supplier.

Re: Free V6 box
 

I rang the. And said I wanted to leave. It turns out that the price increase was nothing to do with my new box, it just happened to be at the same time as the annual increase.

So, after speaking to them my bill has now gone up another £2

For that extra £2 all I am getting is a speed increase from 200 Meg to 350 Meg.

Oh, and Sky sports and Sky films.

I think that’s probably worth two quid a month.

I am now a happy virgin customer again. :)

Re: Free V6 box
 

Excellent news, a conversation with Virgin (usually with retentions) tends to cause a good outcome.

Re: Free V6 box
 

I’d never called them before because I never actually thought I would leave before. I was actually going to leave today. Really impressed with the way I was dealt with and very happy with the outcome.

Re: Free V6 box
 

It's a competitive market out there - lots of excellent deals out there from all providers. Best to keep them on their toes every 12 months or so. :)

Re: Free V6 box
 

It's good to talk. As they say. :D

Re: Free V6 box
 

Our younger members may need that one explained. ;)