Re: Major TiVo Update
 

The update was there when I turned on my telly yesterday evening after work. So, I assume it must have updated on Tuesday night. I'm in SE London.

Can't say I have noticed a HUGE difference, to be honest. Logos beside the TV channels in the EPG. Have't tried the Series Link + yet, although it hasn't converted any existing series links to the new format that I can tell.

I did have a quick whizz around the various menus... pictures now in the Box Sets menu.. haven't noticed much other changes but I haven't had time to play with it properly.

Haven't noticed any issues with performance of the box, but then again my box is only 5 months old.

However, the Dolby output seems to have got better... certainly on movies in Sky Cinema. not sure if that is as a result of the update or something else.

Re: Major TiVo Update
 

There is currently a problem with the Catch Up linking on the ITV channels, but other channels should work OK. The fault is unrelated to the new software - it's a fault at the headend.

There are a couple of Dolby fixes in the new software.

Re: Major TiVo Update
 

Anybody notice since update when you select a show on catch up tv, it doesn't take you to the show just to a menu of channels then you need to find show yourself

Re: Major TiVo Update
 

See post above yours....

Re: Major TiVo Update
 

Something I've only noticed the last couple of days, perhaps because of my box not being rebooted overnight recently.

The bug where recorded programs say "may be deleted in x days" because of disk space, but in my experience rarely are... still seems to be there.

Re: Major TiVo Update
 

The 20.5.7.RC23 update rolled out in the Bournemouth & Poole (Wessex) area early Thursday am.

Not a lot has changed in the UI except for the pretty pictures and my TiVo doesn't seem noticeably quicker or slower.

Will keep an eye on things and report back with any weirdness if it occurs!

Re: Major TiVo Update
 

Nice one :)

Re: Major TiVo Update
 

That's not a bug, just pessimism :)

Re: Major TiVo Update
 

Bug, feature - it's in the eye of the beholder...;)

Re: Major TiVo Update
 

20.5.7.RC23 is now here in Northampton.

Is there official online info about the changes or are we expected to guess how it works?
Found it on page 26 of this thread.

Re: Major TiVo Update
 

Only thing I noticed was the channel number turning yellow when changing channels. That is very exciting, I must admit....

Seems slower too, if that's possible.

Re: Major TiVo Update
 

Just wait until you try On Demand menus. The Folder pictures take ages to load. They are just left blank until loaded. Not even the text is there.

Re: Major TiVo Update
 

I noticed that. But it seems that once they are loaded it's there and loads instantly on subsequent return visits to the menu.

---------------

The update is also in the Perth area now. It decided to do it half way into the Olympic Closing Ceremony so I awoke to 2 partial recordings and 25 minutes missed. You'd have thought Virgin Media would have seen sense that doing an upgrade during that might have annoyed a far above average number of viewers than is usual for that time of day.

Re: Major TiVo Update
 

Fortunately, the closing ceremony will be on catch up, but yes, how annoying!

Re: Major TiVo Update
 

I'm not seeing that at all. Mind you, my TiVo is a new replacement only installed this month.

Re: Major TiVo Update
 

Give it time- mine was like lightening when I first got it last March.

Novembers price rise is the last straw and I refuse to pay for it any longer than I have to.

Re: Major TiVo Update
 

... fully agree.

For a premium price should be a premium service. My 9 year old Freeview stb is faster and has more functionality than tivo...

Re: Major TiVo Update
 

Really? Can it even record two channels?

Re: Major TiVo Update
 

....no.

It is faster, menus and especially channel change. Catchup is faster too.

But what I like the most is the ability to reorder the channels on the position I want and on the number I want. It is the thing I find most frustrating about cable tv as the channels are put where they decide rather than where I want them.

Re: Major TiVo Update
 

Back in the NTL days there used to be a reorder channel option but back then you couldn't record and there was no recording option or catch up or on demand.

Guess progress also has its drawbacks.

Re: Major TiVo Update
 

....the ntl box could reorder the channels to where you wanted, but it wouldn't let you renumber them. I did ask for this option, but was told no.

The thing about "progress" is 20 years ago I could record whatever I wanted onto tapes or dvds before pvrs. I could carry the tapes anywhere I wanted and play them wherever there was a machine.

These days you are stuck with a cable pvr which you have no choice to decide what make and model you want. Once its filled up, mine was after about a month of use, there is no ability to archive the recordings onto computer hard disks or dvds.

Hence I am stuck with a box that I cannot use and if I could, its too slow and difficult finding channels, changing channels etc anyway.

But hey yes, all in the name of "progress"...

Re: Major TiVo Update
 

TiVo does have a SCART connection on the back, which means you can still archive recording from it.

Re: Major TiVo Update
 

Agreed but the old box had an archive function so you could watch one channel and archive another IIRC.

Anyway wont be long before its all cloud storage anyway. With so much content on demand personal copies will be a thing of the past. As I look at my CD rack with Hundreds and hundred of CD;s, albums in storage and the odd cassette kicking around :rolleyes:

Just need the digital rights issue sorted once and for all with a major update of the copyright and broadcast legislation to bring us neatly to the 21st century....

---------- Post added at 15:15 ---------- Previous post was at 15:11 ----------

Re: Major TiVo Update
 

Depends which box. The SA V+ HD box has it across all output modes, but the Samsung V+ HD has it only if you are using HDMI. However there were other issues this causes, including the inability to see the menus from the VCR SCART on the SA V+ HD and causes it's own confusion.

TiVo outputs the same thing across both the HDMI and SCART outputs which is logical.

Re: Major TiVo Update
 

A noticble slow down on my TIVO since the update, with lots of spinning circles, so glad i'm nearly at the end of contract, and can get rid of it.

Re: Major TiVo Update
 

To be honest I wasn't aware of a scart, but you still cannot archive HD, or can you? My technical knowledge, as always, is minus 1000.

What is the point with a 1080p tv watching recordings in lower, composite quality?

---------- Post added at 16:47 ---------- Previous post was at 16:41 ----------

I don't disagree with you about the cloud storage point except what if you can no longer afford a pay tv/pay music/pay film/broadband supplier in the future and you lose access to your cloud stuff?

My CDs are mine. My DVDs/BRs are mine. What's on my hard discs are mine. Cloud is great, up until the point you run out of dosh. My VHS are mine and I still have records too, both sizes! Mine, not anyone elses.

As you say, digital rights still has a lot of work to be done before everything can go cloud.

---------- Post added at 16:49 ---------- Previous post was at 16:47 ----------

I'm getting circles as well. Hey, its a "upgrade", don't complain....

Re: Major TiVo Update
 

No you can't but then neither did the V+ HD allow that and nor does Sky.

To archive in HD devices generally strip out the HDCP as you'd break the content protection path, so content providers that have agreements with Virgin Media and Sky wouldn't really like that!

Re: Major TiVo Update
 

...yep, I know that, thanks for reminding me. And thanks for bothering to keep replying to lots of queries here.

VM should pay you for doing this!

Re: Major TiVo Update
 

My circles don't even spin any more! :dozey:

Re: Major TiVo Update
 

Yep, these days you don't even get a spinning circle, you get a frozen circle or a blank screen, so now you don't even have the knowledge that it's actually doing something, albeit very slowly.

Sometimes it eventually works out, sometimes it causes the screen to reset, sometimes it freezes so you have to reboot it yourself to be able to move on and sometimes it'll reboot of it's own accord to mess up your recordings. It's all just pot luck with nobody knowing what's happening.

And they expect even more money for this rubbish in November- they can take a hike. After 16 years, enough is enough.

Re: Major TiVo Update
 

I think Im Going to use the price rise to break the contract, I ditched two boxes earlier in the year and kept TiVo, on M pack.

TiVo is painful and the channels I get are rubbish, I get a better choice on freesat. I might miss the Broadband, which is consistently good, but not good enough to keep me.

Re: Major TiVo Update
 

Isn't the M pack free anyway? If you're getting rid of it in favour of buying g a Freesat box, this just shows how really bad it is.

Re: Major TiVo Update
 

It is true that Freesat currently have channels that are not on VM, but they are nothing to write home about. If you discount Spike and Movies4Men, which will be on VM shortly, what else is there of any interest?

Please don't say that you are doing all this to access 'Your TV'! :Yikes:

---------- Post added at 08:10 ---------- Previous post was at 07:59 ----------

On the whole, I am quite pleased with the update. I wanted to see a particular edition of 'Classic Albums' that I had missed, so I thought I'd try and get it through series link +.

Low and behold, the whole of this and even past series of the programme have popped up on My Shows. That includes the actual programme I was looking for. Didn't expect that! Well impressed.

It's really just the speed of the box and the need for more content now for me and I'm sticking with Virgin, albeit with half an eye on the escalating prices. I am not interested in sport, so those prices do not impact on me, but I have not ruled out accessing Sky Cinema via Now TV, which is cheaper.

Re: Major TiVo Update
 

Cost is a big factor for me, The content I want just isn't available on VM. I also use Now TV to stream, picking up a three Month pass for £7, is a massive saving.

I also just got offered a free month of movies with Now TV, so for me it's the way forward. I was a big fan of VM, but TBH I think they have let the TV offering slide, and also let down customers.

I have for many years subscribed to pay TV via Sky/Virgin, but it just isn't worth it for me to be contracted in. Just my opinion. Whilst TIVO is a great product, it is very badly managed by Virgin.

---------- Post added at 11:15 ---------- Previous post was at 11:11 ----------

is it just my box, or has it become really slow to navigate in menu's. I never had a problem starting a saved recording, but now I get the circle spinning for sometime before the play back starts?

what ever they have done it hasn't improved the stability of the TIvo box in our home.

Re: Major TiVo Update
 

What are these missing channels that you crave? Are you referring to Sky Atlantic and ITV Encore?

Re: Major TiVo Update
 

I don't crave anything in particular, I just don't think Virgin offer me value for money. I like to able be able to dip in and out of viewing, and to be tied in doesn't suit me anymore. But I know that we're not all the same.

---------- Post added at 12:01 ---------- Previous post was at 11:59 ----------

for me, it's just a cheaper option, and I still get to watch the stuff I want.

Re: Major TiVo Update
 

I watched a recording last evening and noticed that the "30 second forward / 10 second back" function was shot to heck. Forward jumped a few milliseconds forward. Back the same. WTF?

Also most of my favourite channels had been deleted (again).

Re: Major TiVo Update
 

Yes! I've noticed this too.

Re: Major TiVo Update
 

Sounds like terminations department is totally inundated. No sympathy, only themselves to blame. No doubt the more people leave, the more prices will have to continue going up.

Re: Major TiVo Update
 

I do have a large cabinet full of CD's mostly, some DVD's and Blu Rays, but mostly CD's. I like Amazon where you get the CD but its automatically available online.

As for TV where I have no interest in owning the content , streaming is looking more and attractive. Catch up via iPlayer and ITV Hub are quicker on my TV than TiVO and I am thinking of having a go with a Kodi box soon.

The VM 150 to 200 BB has been good for me so the BB might stay but the cost of two TiVO boxes and Sky is getting silly and TiVO is not so slow....all the time

Re: Major TiVo Update
 

Update happened this morning and so far everything seems to be going tickety boo.

Re: Major TiVo Update
 

Not for me. Damn box keeps rebooting.

Re: Major TiVo Update
 

Happened yesterday in London (Harringay area - nw London)

Re: Major TiVo Update
 

It should not be doing that so if it is still going on then contact customer services Meng.

Re: Major TiVo Update
 

It's happened in Leeds, seems to be a bit quicker.

Re: Major TiVo Update
 

iplayer is still slow to load once loaded navigation is a tad quicker

Netflix is a pain takes ages nearly 2 mins same on youtube apart from a few cosmetic looks it still is the same old slow box.

Re: Major TiVo Update
 

To be fair, it s the same old six year old processor, doing more in the background than just loading apps. Hence the need for the new forthcoming box. For those who won't want/need the new box, an inexpensive streaming device is the answer which can also include Amazon.

Re: Major TiVo Update
 

Agreed, although I would say that you can get a perfectly respectable Smart TV these days for less than £400 with all the main players on it plus Netflix and Amazon. Some also have Now TV as well.

Re: Major TiVo Update
 

The advantage of a streamer box is there relative cheapness, so that you can replace them more often as technology moves on.

I prefer to buy good quality TVs, picture wise, and make them last a good few years. Upgrading a good TV to get the latest apps seems pointless to me.

Re: Major TiVo Update
 

After almost a week of the new update a slowness has crept in. As some others have reported there are increasing black screen moments and slowness to start recorded shows.

There are several plus points in the new software though. Such as being able to specify specific series in the series links which handy if you are new to a well established show and had started from the beginning, if you had set to reruns it would record lots of episodes you'd seen.

The Series Link + automatically searching out alternatives on +1 channels (or other sources) is especially useful.

The new version of Red Button+ on the BBC channels now has the channel you were watching in the background of the app (though it takes so much screen space it's pretty pointless). It also has sound from the channel you were on. You don't get this if you open apps via the VM menus rather than pressing Red though.

I still hate Red Button+ and the BBC apps but this is BBC's poor design of user interface and focus on video rather than text that is the problem (I'd rather have a HD version of the original Red Button with a transparent BBCi bridge at the right hand side like it still is on various SD boxes).

Re: Major TiVo Update
 

It stopped happening soon after I posted. I'd read about other people having this problem, but it had never happened to me before.

Response times are better now, too. :)

Re: Major TiVo Update
 

Some people have initially reported this, but give it time ;)

Could you let us know if this is maintained or if it starts to slow down please?

Re: Major TiVo Update
 

Took 5 attempts to change a padding setting in Planned Recordings, last night. First 4 times, I get spinning circle for 2 minutes only for it not to have updated. Fifth time eventually worked and I finally got the message about the schedule being updated after a few minutes. Bit like deleting recordings, often have to try 2 or more times. Tried to watch F1 on Sky mix today but the old lip sync problem was too bad so watched on free box which I always use as back up to unreliable Tivo and no need to mess with padding as it obviously has "accurate recording".

Re: Major TiVo Update
 

Have you actually reported these issues to VM? You should be getting a refund until they sort this out. Maybe you should speak to the CEO's Office.

Re: Major TiVo Update
 

It's ----------- so ----------- slow ....

Re: Major TiVo Update
 

Mine was working ok till the update, how the hell can an update make a box worse ffs!

Re: Major TiVo Update
 

Only way to sort it is to do a full clear and delete everything

Re: Major TiVo Update
 

That would be a very drastic and last ditch move.

From time to time, my Tivo makes that horrible clicking sound indicating that the hard drive is on its way out. Just re-setting the box seems to clear it and the noise doesn't come back for a few months. I think you should try that before deleting all your recordings.

Re: Major TiVo Update
 

I've been sent out to slow tivos and all I can do is swap it out. So rather than wasting your time with a technician to "have a closer look" may as well reset the box as the recordings are going to get lost anyway

Re: Major TiVo Update
 

..and surely the technician should carry out the full reset before swapping out the box?

Re: Major TiVo Update
 

Technicians only get 31mins a job, there is no time to try and see if a reset works

Re: Major TiVo Update
 

Do you explain they are losing recordings and settings for nothing? Do you report back to VM that it isn't fit for purpose?

Re: Major TiVo Update
 

Something similar also happened to me last night. I tried to set a Series Link, it took ages of spinning circle and still didn't do it.

I thought I would try later on, but couldn't. It kept retrying itself until it worked, leaving me unable to use the box for ages. I used the time to put some rubbish out!

Also, it has started crashing either the home screen or the box completely on occasions.

It's pathetic beyond a joke.

Re: Major TiVo Update
 

[QUOTE=veeemmm;35856510]The call handler should advise the customer that if I visit there is a probability they will loose their recordings. If you feel the Tivo is not fit for purpose you do have a price increase coming soon so you can renegotiate a different package or try another provider

Re: Major TiVo Update
 

We only received the update this weekend. Tivo was always slow for me but now it is even worse for virtually every click of a button to move between functions.

Contract is up next month. So based on this disaster and the November price rise - I will be off even if I have to drop down on broadband speed.

Re: Major TiVo Update
 

Anyone getting very few programs in Planned Recordings all of a sudden? I seem to be getting less than a quarter the usual number. Hiccups seems to be saying "no longer in guide" but they are. Trying to check some series links but it's soooooo slooooow.

Re: Major TiVo Update
 

Mine improved after a re-boot.

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Yep, failed recordings with the reason "no longer in guide" or "limit reached", whatever that's supposed to mean.

Re: Major TiVo Update
 

Was just reading the official VM forum and a button sequence was suggested as a way to speed it up. I did a web search and apparently it is a tip known about for years.

The following allegedly resets the GUI (graphical user interface) if frozen on red ring (this tip was known back in the days of the red EPG before it changed to purple hence the wording there)

Thumb Down - Thumb Up - Play - Play

Some descriptions of this sequece say it needs to be done on the Home screen, others say it is an option if interface is frozen.

I haven't tried it myself. Maybe someone at VM could advise?

Re: Major TiVo Update
 

Yeah, it doesn't work. If it has any affect it only lasts 5 minutes so you wait 40 seconds for the menu to restart to save 20 seconds waiting for a program to start. There have been about half a dozen "user fixes" over the past few years but only VM can fix it. The last update made it worse, so they know what to do to make it "less worse".

I assume you mean the "Community forum". I see the mods have now gone back to the "delete unwanted recordings" user fix to "speed things up". I gave up on that place when the mods blamed noisy Tivo on noisy fans and one of them kept getting mixed up with the features on their Sky box. Everything just goes round and around without resolution and then someone else reports the same problem and it starts all over again.:D

Re: Major TiVo Update
 

It does reset the GUI, but I wouldn't recommend it. Better to do a full reboot.

Re: Major TiVo Update
 

Its time that you great folks in Virgin land picked up on the fact (which I said years ago)
Tivo is rubbish and no amount of upgrades with fix it. Its time to change systems altogether. Really even Netflix has the red ring when it comes via that box .
Log in to the same programme at the same time on Wifi/laptop and its fine, while frozen via Tivo /TV

Re: Major TiVo Update
 

Thanks. :)

Re: Major TiVo Update
 

Four days on and response times are still pretty good - though I still prefer to watch Netflix on my Oppo blu-ray player than Tivo.

Re: Major TiVo Update
 

Just for the record, yes I did and I was waiting a bit longer to see if there was any followup. As with my complaint about issues last year, I was thanked for taking the time to contact them and told that my complaint had been passed to someone who would be in touch shortly. Never heard anything more. I imagine they are more than happy to put prices up and have people leave oversubscribed areas, although you have to wonder with all the VM junk mail addressed to "the occupier", when I was a customer of theirs for nearly 20 years.

Re: Major TiVo Update
 

Your laptop has a much faster cpu than the poor old TIVO

Re: Major TiVo Update
 

Your mobile phone is probably faster and more system memory!

Re: Major TiVo Update
 

My calculator probably has more ram

Re: Major TiVo Update
 

A couple of times when I've deleted a programme whist it's recording (because I've decided to watch it 'live') it's also deleted the series link for that programme... very annoying!

Re: Major TiVo Update
 

There's an additional option on the screen menus in certain situations. It basically says (as I remember it, this isn't the actual wording used)
Delete
Delete & Remove Series Link
Cancel

I was in a rush once when I first got the update and almost didn't notice it was 3 options to pick from rather than 2.

Re: Major TiVo Update
 

I can't say I noticed the choices but I will have a look when I get home.

Thanks for your post :)

Re: Major TiVo Update
 

I found a new option in the recording options. Allows for recording and/or streaming. The streaming part was giving me grief and confusion, so I have set it universally to "record" only.

Another change I do not like is when you have several episodes of a series recorded. It used to tell you how many episodes you had, now it just says "1 series".

Re: Major TiVo Update
 

Where are you looking?

Re: Major TiVo Update
 

When you click on the folder containing those episodes, the list opens with "1 series" above.

Re: Major TiVo Update
 

Ah got you. It looks like it's connected to the links to On Demand content, as it'll tell you how many series are available across all sources if you choose the 'My Episodes' view.

As I said, the number of specific recorded episodes in the folder are shown next to the folder name in the main 'My Shows' list.

Re: Major TiVo Update
 

Looks like Virgin Media might have finally figured out that there is a problem. Hope there is an urgent fix for some of you all soon. Must be a PR nightmare for them. Just hope the "further news to share" doesn't involve paying £100's for the new box. You would think they would point out the implications of deleting thumbs though, I'm sure not everyone has turned suggestions off. (many people have reported it makes no difference though)




From the "Community Forum":

We are aware that after a recent update, some customers may experience slowness when using their TiVo® service.

While we work on resolving this, for the time being there are some temporary measures that you can take to improve the situation.

You can reset your thumb ratings for shows by going to Home > Help & Settings > Clear or Reset TiVo > Clear Thumb Ratings and Suggestions.

It’s worth repeating these steps from time-to-time.

We’ll update you as and when we have further news to share.

---------- Post added at 19:19 ---------- Previous post was at 18:38 ----------

I wonder if they got the "delete thumbs" and "restart ui" messed up? Different mods seem to have different preferences. Deleting thumbs is hardly something that needs repeating "from time to time" even with the occasional new recording set, if they plan to fix it "sometimes soon" :D Oh well, one poor moderator seems to be bumping all the "slow" threads, giving his apologies.

Re: Major TiVo Update
 

I watched the last of my recordings and so did a full reset. Put in my favourite channels, set a few series links (after removing the "streaming" option), and then set a couple of films to record last night.

Guess what? I went to watch them earlier today and I still get long periods of black screens, whirling circles and static circles!!

Re: Major TiVo Update
 

Sounds like CS staff simply don't know what to say to customers and are making things up on the hoof.

When I asked a senior manager as to why they do this when they don't know what to say, I was told "they panic"!!!

Not good enough. The truth should always be told, no matter how unpalatable.

Re: Major TiVo Update
 

I worder if, during the testing phase, any performance concerns were raised. If VM have acknowledgedone there is a problem then it must have been observed before now.

Re: Major TiVo Update
 

It wasn't seen during the beta testing phase (otherwise RC23 wouldn't have been rolled out).

Re: Major TiVo Update
 

I'd be very surprised if that was indeed the case.

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Re: Major TiVo Update
 

Many of the customer testers are IT professionals with years of experience. A lot of effort is put in to test the software by customer testers.

Re: Major TiVo Update
 

I have had the updated software now for a while. The performance of the box is definitely negatively affected. It's so slow when moving between menu items. And my box is only 5 months old with little saved on it and few recommendations/thumbs...... it is really frustrating.

Re: Major TiVo Update
 

Yeah it's terrible!

The time it takes to load and watch something I've recorded is ridiculous now. And then to come out of the recordings screen takes ages and your left hanging with a black screen.

The on demand stuff takes slightly less time than is used to....just!!!

But overall it's slower than it ever was even with getting rid of thumbs suggestions and re-booting...

TIVO is no longer fit for purpose.

Re: Major TiVo Update
 

I wonder if this to force customers to pay out for new TiVo, as update is affecting boxes

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Since the update, my box has lost all my "favourite channels" list 3 times. Anyone else?

Re: Major TiVo Update
 

Does make you wonder... I mean how else could they have got the update so drastically wrong!

They made a slow, unresponsive box even slower and unresponsive.... It's like taking your car in for a service to get it back with no wheels and an oil leak....beggars belief.

Re: Major TiVo Update
 

I was going to use this as an excuse to get out of my contract until the price rise.

Mine keeps rebooting too once or even twice a day.

Make a poorly performing product even worse, put the price up and say a better box is "coming soon" at further cost.

Commercial suicide IMO.

Re: Major TiVo Update
 

Never been too bothered with the tivo performance but it's been painfully slow since the update. A real struggle to use now