Re: Virgin Media 150Mb Coming 2014
 

I picked up this release on http://www.comex2000uk.com/14/press-...54/msan-update

MSAN Update
Wednesday, 8th January 2014
Comex 2000 UK Ltd are proud to have played a key part in the first BG-30 SDH/KEYMILE MSAN transmission project, working on behalf of Virgin Media and in partnership with Keymile.

Great teamwork involving Virgin Media, Keymile and Comex 2000 UK Ltd was the key enabler for the successful outcome.

The works involved initial MSAN changeovers within Street Cabinets, migrating the copper fed customers as part of the process.

This was followed up by a full SDH migration including fibre changeovers, protecting customer service at all times.

Re: Virgin Media 150Mb Coming 2014
 

Interesting. I know some of those words.

What's that mean in thicko speak?

Re: Virgin Media 150Mb Coming 2014
 

Aggregation of bandwidth at the level 3 cabinet. This frees up fibre spectrum and would be necessary, IMO, for the higher speeds of DOCSIS 3.1.

Re: Virgin Media 150Mb Coming 2014
 

Aw man.. August - January, such a long wait... wonder if CS can do it early over the phone :(

Re: Virgin Media 150Mb Coming 2014
 

Is that the only reason why they'd do that, though? Could that have anything to do with them simply adding more channels? We've seen a couple of new frequencies crop up lately, might be related?

Also, my (very) limited understanding of 3.1 was that it uses lots of smaller "slices" of the spectrum multiplexed together rather than a few channels, so that much more spectrum could be used and less is wasted.

Re: Virgin Media 150Mb Coming 2014
 

If you aggregate at the cabinet, you free up discrete frequencies that otherwise have to be aggregated at the Hub. That leaves VM free to add more channels, as you say.

Re: Virgin Media 150Mb Coming 2014
 

I got the free upgrade email today. I'm currently on 20mb & have the old ambit 256 modem. I know I'll need the superhub to get 50mb. How do I get the superhub & will I be charged for it? I think I will be able to self install it. Any help appreciated :-)

Re: Virgin Media 150Mb Coming 2014
 

Did it require you to take out a new contract?

Re: Virgin Media 150Mb Coming 2014
 

no you won't be charged for it and normally they provide a link in the email to take you to myvirginmedia where you can activate the upgrade and request a new shub.

Re: Virgin Media 150Mb Coming 2014
 

SDH is so old skool.

Re: Virgin Media 150Mb Coming 2014
 

.....and a lot lot more! ;)

For those that weren't following Sparc Consortium's progress > http://arxiv.org/pdf/1402.2228.pdf

Thank G*d VM finally managed to implement Split Architecture and Software Defined Networking more intelligently to use OFDM later without changing all those line amps,diplex filters and SHubs in one go! ;)

Of course makes all the dummy guides to HFC topology somewhat more complicated! :(

Re: Virgin Media 150Mb Coming 2014
 

True, Horsey. Like a variant of Fig. 2 of the PDF would go into Wikipedia?

Re: Virgin Media 150Mb Coming 2014
 

Well I was thinking of that but as Carl is more closely involved with SDN for his MSc (and a h*ll of a lot quicker than both of us combined) I thought we should volunteer him? ;)

Re: Virgin Media 150Mb Coming 2014
 

Will it mean a new contract? Also do I get Youtube streaming fixed as part of the upgrade lol?

Re: Virgin Media 150Mb Coming 2014
 

Not on this forum!

Re: Virgin Media 150Mb Coming 2014
 

Just checked today and my area is also showing as above. Hopefully not too long away now ..... :)

Re: Virgin Media 150Mb Coming 2014
 

Mine says

Re: Virgin Media 150Mb Coming 2014
 

That probably means your getting yours between May and july

Re: Virgin Media 150Mb Coming 2014
 

Got an email earlier stating I'd been upgraded to 152mb, not home long and done a few tests. Getting between 135 and 145 down and about 11 up.

Probably not the best time to test though.

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

We got a mailer today telling us we're being upgraded from 20mb to 50mb sometime after August. Maybe a way of making the recent price rises a little less bitter...

Re: Virgin Media 150Mb Coming 2014
 

When did they tell you last year, when they announced the speed increases, that you would get the boost?

Re: Virgin Media 150Mb Coming 2014
 

Had the email yesterday saying I'll be upgraded from 120Mb to 152Mb between May and June.

Re: Virgin Media 150Mb Coming 2014
 

Is that all? Poor upload!

Re: Virgin Media 150Mb Coming 2014
 

VM now advertising the new 'supercharged' speeds with all their collections - http://store.virginmedia.com/bundles...llections.html

Re: Virgin Media 150Mb Coming 2014
 

Why do VM repeatedly send me emails telling me my internet connection is going to get supercharged. Each time they tell me I'm going to get 152Mb they give me a link to find out when it will happen. Four times now I have re-discovered that it will be between August 2014 and January 2015 and am told I have already registered my wish to be told as it happens

Each time they send me an email I expectantly follow the link hoping for a pleasant date change. :mad:

Re: Virgin Media 150Mb Coming 2014
 

http://www.thinkbroadband.com/news/6...peed-dial.html

Uploads are also increasing on two new lower tiers and on all new tiers downstream traffic management is being removed.

Re: Virgin Media 150Mb Coming 2014
 

Hmm, i had (wrongly) assumed they would have the old upload speeds ie 50/5 and 100/10. Guess not.

Re: Virgin Media 150Mb Coming 2014
 

Seems new customers get the new speeds as of today

Re: Virgin Media 150Mb Coming 2014
 

So is 152 mb available or not

Attachment 25247

but My Virgin Media

Attachment 25248

Re: Virgin Media 150Mb Coming 2014
 

If your a new customer

Re: Virgin Media 150Mb Coming 2014
 

Just got it :)

https://www.cableforum.co.uk/images/local/2014/02/2.png

Attachment 25249

Re: Virgin Media 150Mb Coming 2014
 

That upload is shocking once again. Only just onto 10:1 and already all the products have fallen below it.

Re: Virgin Media 150Mb Coming 2014
 

Or I'd expect, an existing customer upgrading to a Collection that includes the new speeds.

Re: Virgin Media 150Mb Coming 2014
 

I see they've increased upload ever so slightly. Only by very little but every KB counts.

Re: Virgin Media 150Mb Coming 2014
 

Surely that would only be in upgraded areas. Which are they?

Re: Virgin Media 150Mb Coming 2014
 

Seems my profile has been upgraded today as well. Can't check as not directly connected to the SH2.

Re: Virgin Media 150Mb Coming 2014
 

Nope, should be everywhere.

Re: Virgin Media 150Mb Coming 2014
 

So as from today, new customers and customers upgrading can get the increase?

Yet I have to wait till June/August? How is this even fair?

Re: Virgin Media 150Mb Coming 2014
 

You can call up and get it done now. I just called them and she could have done it there and then but it would have meant being re-contracted, whereas if you wait for it to be done automatically it doesn't.

The button to "order now" on the MyVirginMedia page doesn't mention a contract, i forgot to ask her about that part.

Re: Virgin Media 150Mb Coming 2014
 

My original date not long ago was between March 2014 and March 2014.

Now I get the email and click through and it has changed to April 2014 and June 2014.
My contract expires in May so I am going to re-evaluate everything now Infinity has arrived. I know they not be as quick as I get with Virgin but to be honest the 120Mb I am on now is faster than I need really it's just it's part of the package and if I start trying to lower it the price actually goes up!

Re: Virgin Media 150Mb Coming 2014
 

This is not true.

I am currently on 120Mbit and rang to ask for the upgrade and i have been told no as it is not available in your area yet.

Re: Virgin Media 150Mb Coming 2014
 

I've pushed the button and placed the order. Should be complete in 48 hours. No mention of a re-contract.

Re: Virgin Media 150Mb Coming 2014
 

Think you'll find you've just enterd a new contract - you might be sent the small print in retrospect - good old VM....

Re: Virgin Media 150Mb Coming 2014
 

My area isn't due to be upgraded until August 2014 to January 2015.

I was able to get the upgrade through retentions:

https://www.cableforum.co.uk/images/local/2014/02/3.png

I also agreed to a new 12 month contract, but I believe this was because they also gave me an 18-month loyalty discount of £8.

Re: Virgin Media 150Mb Coming 2014
 

Not sure what you mean but we already had a free 'boost' from 10mb to 20mb last year. This is the first we've heard about the new free increase from 20mb to 50mb.

Re: Virgin Media 150Mb Coming 2014
 

Yes l got one mine and it says between May and July.

Re: Virgin Media 150Mb Coming 2014
 

Nope, at least from what was told on the phone earlier upgrading you manually to 152mb puts you in a new contract itself.

Re: Virgin Media 150Mb Coming 2014
 

I am back to virgin media cable and virgin media had offering me a new deal of just £23.50 for first six months then remaining 6 months of £28.50 thereafter. My discount loyalty of £9 off will stay on my account for 18 months. They also agree to give me 152/12 service straight away with 12 months contract. :D:p:

https://www.cableforum.co.uk/images/local/2014/02/2.jpg

https://www.cableforum.co.uk/images/local/2014/02/1.png

[img]Download Failed (1)[/img]

Re: Virgin Media 150Mb Coming 2014
 

13 days ago you said

Goodbye, my virgin media had disconnected now. Good riddance. I won't be coming back ever again.

So is this a wind up or are you simply a bullish***er

Re: Virgin Media 150Mb Coming 2014
 

He is both :D:p:

Re: Virgin Media 150Mb Coming 2014
 

Hang on your back with VM

So what is it yet another lie or yet another disconnection and reconnection. You never cease to amaze me with your ability to change provider faster than a fast thing from planet fast, if anyone else tried this they would incur charges.

---------- Post added at 19:28 ---------- Previous post was at 19:26 ----------

Bull excreta is part of all his posts

Re: Virgin Media 150Mb Coming 2014
 

Yes it was disconnected but I change me mind coming back to virgin media because they removed traffic management on download which it good news. My daughter can have FTTC up to 72Meg while I getting full speed 152Meg :D

Re: Virgin Media 150Mb Coming 2014
 

why would you lie on cable forum of all places, lol

Re: Virgin Media 150Mb Coming 2014
 

Who cares. He's just some tool who's managed to turn the thread into all about Telford as usual.

Re: Virgin Media 150Mb Coming 2014
 

EDIT: Called up and got the upgrade pushed through, he didn't mention anything about contracts to me either, just the new price would be the same as my old price

Re: Virgin Media 150Mb Coming 2014
 

Did the same.

Received an email tonight saying my shiny new Mobile Sim is on its way.

what a shower.

Re: Virgin Media 150Mb Coming 2014
 

It states in the post code checker that the 152mb will not be done in Swansea until August 14 - Jan 15. Yet if i log into my account it says i can upgrade to 152 now and call them.

Re: Virgin Media 150Mb Coming 2014
 

My area also says August 14 to January 15, but gives no opportunity to upgrade now with a call. Where exactly does yours say that?

Re: Virgin Media 150Mb Coming 2014
 

Mine said nothing like that either but just rang up anyway and they did it straight away, even spoke to someone English :erm:

Re: Virgin Media 150Mb Coming 2014
 

OK. I'll get on with it.

Re: Virgin Media 150Mb Coming 2014
 

So these last few posts suggest the 'supercharging' is actually done but VM are putting back the stated availability dates to get new customers and try to get existing ones onto new contracts?

Re: Virgin Media 150Mb Coming 2014
 

Who exactly are people speaking to? Retentions? Got to ring back today and do not want another horrible woman answering the call :(

Re: Virgin Media 150Mb Coming 2014
 

Checked a few random postcodes in the postcode checker and they've all said that up to 152Mbps is available, so seems to be available country wide, they just aren't telling people this.

Re: Virgin Media 150Mb Coming 2014
 

If that were true, that would be downright dishonest. I, for one, would complain to the regulator. I'll let you know how I get on when I ring CS.

.

---------- Post added at 09:02 ---------- Previous post was at 08:57 ----------

My conversation with VM chat just now:-

Jonathan: Hi, welcome to Virgin Media. How can I help?
Jonathan: Just type your question below…
You: Yes please. I just entered my post code looking for the best virgin deal in my street. It says I can get 152Mb. Is that true?
Jonathan: I will be happy to answer your question about the Broadband speed.
Jonathan: Can I have your complete address along with your postcode to check for the required information?
You: 23, ***********, Coventry. CV3 ***
Jonathan: Okay, great news - you're in a Virgin Media cable area. That means we'll be able to bring our services to you by fibre optic cable, specially designed for digital services.
Jonathan: Your address is capable of getting upto Broadband 152Mb with us.
You: If I were an existing customer in this area, on 120Mb could I have that as an upgrade?
Jonathan: Yes, Broadband 120Mb has been upgraded to Broadband 152Mb.
You: So mt neighbour at number 25 on 120 Mb can ring now for that upgrade?
You: *my
Jonathan: Yes, he can upgrade the package. Infact, we'll automatically upgrade his package to Broadband 152Mb without any additional cost.
You: OK. So he doesn't have to wait until August 2014 the date on which his upgrade will happen automatically.
Jonathan: No, our existing customer's don't need to wait for the package upgrade. If there's an upgrade from Virgin Media, we upgrade the package at the same time.
You: THat is great. I'll let him know. Cheers Bye!!

Well! There you have it guys. You CAN upgrade now.

I think this is really dishonest way of dealing with existing customers. Why do that!

Re: Virgin Media 150Mb Coming 2014
 

I just went via the "Want to make a change to your package" route and spoke to a scottish sounding guy, could be wrong but definitely didn't sound offshore.:

Re: Virgin Media 150Mb Coming 2014
 

I've just been through to a very nice british lady who has upgraded me to 152Mbps, I recently agreed a new contract last week so they put mine through with no change what so ever.

Happy days, 152Mbps and no download limit. Finally Virgin, like being back on the original 50Mbps and 100Mbps when we weren't affected by STM :)


Primary Downstream Service Flow
SFID 11765
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 12602
Max Traffic Rate 12600000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort

Re: Virgin Media 150Mb Coming 2014
 

when is your area due to be upgraded? I might give it a go later and see if they upgrade me, I am dieing to see what I can get on my vmng300.

Re: Virgin Media 150Mb Coming 2014
 

I'm pretty sure it said - July - August 2014.

Just checked and it is in fact June - August 2014. Amazing how I could be upgraded 3 months early :-)

I went on the VM website and entered a neighbours details to see if they could get 152Mbps, as soon as it said they could I thought I would try my chances.

Tested it via wired cat 6 and achieving full speed!

Re: Virgin Media 150Mb Coming 2014
 

excellent. I am going to get a coffee and wake up and then I'll give them a call and report back. I don't need the speed increase and probably won't notice it but I want it for the sake of having it :) The increased upload will be nice.

Re: Virgin Media 150Mb Coming 2014
 

Good luck let us know how it goes, the guy I spoke to did ask if I already had "the latest virgin hub" so they might try and send you one out :(

Re: Virgin Media 150Mb Coming 2014
 

Upload is still 12Mbps, same as before I'm afraid :(

Re: Virgin Media 150Mb Coming 2014
 

Finally managed to get my speed upgrade :)

How ever downstream speeds are now suddenly slow for some reason (80Mbit) getting 12.2Mbit upload, Have been told to wait an hour or so for it to get up to speed, we'll see :)

Anyone else had this?

https://www.cableforum.co.uk/images/...2014/03/83.png

Quite bad atm...

Re: Virgin Media 150Mb Coming 2014
 

i was half expecting that. I am hoping they'll push the config down and send a shub2 out and I just won't activate it (if I can get full speed on my vmng300). Otherwise I have no probs banging it in modem mode.

Re: Virgin Media 150Mb Coming 2014
 

This is the best, I can get

https://www.cableforum.co.uk/images/...2014/03/82.png

Re: Virgin Media 150Mb Coming 2014
 

How strange,

If i put the superhub 2 into modem mode i get it straight away

https://www.cableforum.co.uk/images/...2014/03/81.png

Re: Virgin Media 150Mb Coming 2014
 

As long as they don't try and charge you for the SH2 :p: but to be honest after we had our first duff SH2 swapped out this one has been fine, no lock ups or anything.

Most I saw last night while testing was 163Mbps on my usenet client, highest I got on speedtest was around 158

Re: Virgin Media 150Mb Coming 2014
 

Fixed now, very happy bunny

https://www.cableforum.co.uk/images/...2014/03/80.png

19MB/s off usenet, very happy indeed

Re: Virgin Media 150Mb Coming 2014
 

We can all see what VM are doing. They are having to play the big willy game with BT whilst at the same lamely trying to throttle back demand because area capacity upgrades aren't yet complete.

I'm not privy to the detail on those upgrades (I'm referring here to downstream). Any DOCSIS 3 bonded channel segment can be configured for 152 meg; it's just a question then of congestion. So my guess is that the upgrades required in most cases are in the form of a simple resegmentation involving more line cards and possibly CMTs.

So all yous getting early upgrades to 152/12 may expect growing congestion until your area has been resegmented.

Re: Virgin Media 150Mb Coming 2014
 

Seph, any way to spot from shub stats if this is the case? I live in a heavily student populated area but never experienced any kind of congestion, a tech we had one once told me Newcastle is the biggest / busiest part of their network, not sure if it's true but hopefully it's already been sorted so this doesn't cause us any issues.

Re: Virgin Media 150Mb Coming 2014
 

I called today, I'm on mates rates and only way to upgrade me was to change my package, so looks like I have to wait - gutted!

Re: Virgin Media 150Mb Coming 2014
 

Just got it! Instant upgrade after one hell of a battle! My upgrade slot was August 2014 to January 2015. Don't be put off by obstacles put in your way. Some of the sales / retentions team are not up to speed (pun intended) and swear blind that even though your next door neighbour can have the upgrade, you can't. Indeed they palmed me off to 'technical' in Bangalore, just to get rid of me.

My second attempt got me put through to a very nice and bright person called Lisa who re-contracted me immediately and also saved me £5.00 a month. The upgrade happened before we ended our conversation.


https://www.cableforum.co.uk/images/...2014/03/79.png


We had a really good conversation about other stuff. Lisa wouldn't tell me the colour of her underwear, but she did say that she would speak to the sales team about ensuring that requests for upgrades from existing customers. She also confirmed that the 152Mb was so that VM could say they offered twice the maximum down speed offered by BT Infinity.

Lisa also confirmed that the reason that the rollout had been phased for existing customers was that the admin system would not have been able to manage all those upgrade actions in one go and that the new customer opportunity was to catch new customers. She agreed that this was being rather mean to existing customers especially when, as I have discovered, you can get 152 Mb for less than you get 120Mb because of discounting.

---------- Post added at 11:13 ---------- Previous post was at 10:19 ----------

Seph. I discussed the issues with the nice lady in Sales / Retentions. She stated that they didn't release the upgrade instantaneously across the whole country because that would be just too many modems to reconfigure all at once. It wasn't because of technical issues on the network. However, she said, anyone who asks can get upgraded if they are happy to be re-contracted.

I accept that some areas have yet to be resegmented. I wonder how many of those who managed to get their upgrade are in areas still suffering from congestion and are awaiting resegmentation.

Re: Virgin Media 150Mb Coming 2014
 

I agree with this. My cmts (sotn8) has been slowly getting worse in the peak times when more often than not, I would not be able to get the headline speeds. With the new speed tiers available for new and existing customers (who ask for it), the problem will now get worse at a faster rate.

Even this (Sat) morning when you might expect a lightly loaded network, I am unable to match the figures quoted by others who have upgraded to 152/12 e.g.
https://www.cableforum.co.uk/images/...2014/03/77.png
https://www.cableforum.co.uk/images/...2014/03/78.png

The sad news is that all of these tests are using Virgin speedtest.net servers (so when I log a call there is no wiggle room on their part)

I can only conclude than sotn is awaiting the resegmentation you refer to ...

Re: Virgin Media 150Mb Coming 2014
 

Looks like you may be in one of those areas not technically ready. I wonder what new customers contracting to get 152/12 think of this when they get results like yours on a Saturday morning.

Re: Virgin Media 150Mb Coming 2014
 

Just spoke to support and they did say that there is a fault (F002097435) open on my "sotn8 upstream" where a cat c resegmentation is underway with a completion estimate of 5th March. I have played their game of estimates before so this will certainly not be done by then but at least they will give you a credit for "degradation of service" .. We will see .....

Now this is interesting, the fault code they gave me was the same they gave me in Sep 2012 link! I have my very own fault code that never closes ..

Re: Virgin Media 150Mb Coming 2014
 

I was told from inside VM that my area had not yet been "prepped" for 152 meg. That wouldn't sit with the what the "nice lady in Wales" said - although I think there is a truth there, as well.

But I'm sure I can get 152 meg if I want it. The web site is clear on availability in my area.

Re: Virgin Media 150Mb Coming 2014
 

Try call them again. Fight it until u get it!

Re: Virgin Media 150Mb Coming 2014
 

I'm not bothered at all, Tel.

If I do "fight" it'll be for the fun of it only.

Re: Virgin Media 150Mb Coming 2014
 

Is this ok for a wireless connection ?

https://www.cableforum.co.uk/images/...2014/03/76.png

Attachment 25251

Re: Virgin Media 150Mb Coming 2014
 

Exactly the same as me.

Re: Virgin Media 150Mb Coming 2014
 

You know it bloody is!

Re: Virgin Media 150Mb Coming 2014
 

I spoke to retentions this morning and without hesitation they bumped me up to 152 meg manually very impressive on wireless

https://www.cableforum.co.uk/images/...2014/03/75.png

Re: Virgin Media 150Mb Coming 2014
 

:D

Re: Virgin Media 150Mb Coming 2014
 

Managed to get mine in the end, just tried again and they sorted it.

Out of interest, for those of you getting closer to 160, how many channels on download do you have? I have 6 and getting about 150-154 tops.

Re: Virgin Media 150Mb Coming 2014
 

8 Downstream

2 Upstream

Re: Virgin Media 150Mb Coming 2014
 

8 down 2 up here too, maybe the 2 extra are making a difference

Re: Virgin Media 150Mb Coming 2014
 

8 Down

2 Up

Maybe we have been re-segmented. Maybe you have not.

Re: Virgin Media 150Mb Coming 2014
 

6 down and 2 up here

Re: Virgin Media 150Mb Coming 2014
 

https://www.cableforum.co.uk/images/...2014/03/74.png

Thats wireless with an Apple Airport Extreme on a Macbook Air, pulling 160Mbps wired via the desktop, Superhub 2 in Modem mode.

I'm also as of two weeks ago been upgraded to 8 down and 2 up.

Re: Virgin Media 150Mb Coming 2014
 

but speed are fine with my wifi from superhub II 2.4GHz at 300Mbps link speed https://www.cableforum.co.uk/images/...2014/03/73.png