Re: superhub 2
 

I want a mates rate :(

Re: superhub 2
 

You'd have to be somebody's mate to getthat.

Re: superhub 2
 

:LOL:

Re: superhub 2
 

got the shuperhub2 being delivered next week did not have to pay for it

Re: superhub 2
 

If they do enable the USB you can bet they will trial the firmware update before pushing it live to everyone. Makes sense to do it this way, avoids a non-essential bit of functionality from scuppering the launch.

Re: superhub 2
 

What do you have now/what did you say?

Re: superhub 2
 

How you did that? I also want 2 know if you don't mind.

Re: superhub 2
 

You would think Virgin would be trying to look after existing customers instead of the new customers, but that has been Virgin's method for so long.

It would be nice of Virgin to send out the Newer Superhubs to existing customers on the higher packages as a sort of goodwill gesture for having to put up with the problems, obviously with a Return label for your current Superhub.

But i guess the above is just wishful thinking...

Re: superhub 2
 

Now that's interesting, do share what process you went though to get that kind of deal.

Re: superhub 2
 

lets wait and see if delivered, might be a sh1 lolz

Re: superhub 2
 

Now that would be funny if it is :p:

Re: superhub 2
 

I can completely understand the desire of SH1 router mode users to switch to a SH2. It's a head & shoulders improvement on its predecessor based on my own experience over the past 6 weeks in router mode.

I will be switching back to modem modem when all the trials are completed but I don't feel that I have to at all.

Incidentally I've got three wireless devices operating within a few inches of each other and I have no collision problems; two are on the VM network, one is on the BT Infinity network.

Plus this amazing TBB graph:

http://www.thinkbroadband.com/ping/s...02-06-2013.png

Re: superhub 2
 

do old customers on 120Mb broadband get new superhub 2 free of charge?
because they pay more money a month.

Re: superhub 2
 

From what I have seen, it's "free" but have to pay a £49.95 installation fee which is a rather expensive really for a hub swap out.

http://www.ispreview.co.uk/index.php...e-fastest.html

Re: superhub 2
 

I do not no I rang them because I was out of contact I was not happy the way I was spoken to buy the engineer I was call a liar buy them so they sed they would send me a superhub2 for free be with virgin for 6yr on vip

Re: superhub 2
 

I don't understand what all this flap about cost is. The shub2 should be free cpe to all customers on 30mbit and above once stock of shub1 has been run through. Shub1 is end of life so it isn't like they have planned to run the two models on the network side by side and you get shub1 for free but if you want a more advanced model you pay for it.

Re: superhub 2
 

they do not wont the superhub1 back told to keep it I will frow it out

Re: superhub 2
 

My gripe is the cost which is high when it's just a modem swap which usually does not take long, about 10-15mins at most judging by the 2 SH1 swap outs I unfortunately had happen to me in the past.

Re: superhub 2
 

Will the wireless on the Superhub 2 be better than that on my WNDR 3700?

Re: superhub 2
 

[/COLOR]Are you on 100Mb/120Mb broadband ?

Re: superhub 2
 

yes I,m on 120mb if the superhub work good I can get 126mb

Re: superhub 2
 

I think the cost of the SHUB2 is simply to stop every customer calling in and demanding them. They did the same with the SHUB1. Eventually, when they run out of stock, it'll be a free upgrade.

Re: superhub 2
 

Am sure 100Mb broadband old customers can get superhub 2 free. Some people did get it free on 100Mb bbroadband

Re: superhub 2
 

The SH2 has the same install fee for everyone.

Any free installs given will be separate to what tier of broadband they are on

Re: superhub 2
 

Logic? :confused:

Re: superhub 2
 

I think he meant when they run out of stock of the SHUB 1 xD

Re: superhub 2
 

The techs have been told

its a like for like swap on a service visit

Anyone can pay the install fee for SH2

SH2 on 60mb and above on new Installs

Re: superhub 2
 

By "free" I mean you won't have to pay extra to get a SH2 if your SH1 is being replaced. However, it'll take time to run out of stock.

Re: superhub 2
 

So if we wait long enough we can opt in and get one without the install fee?

Re: superhub 2
 

Makes sense now lol

Re: superhub 2
 

Virgin have posted an official video about the Superhub 2 explaining dual band...

https://www.youtube.com/watch?v=Gne7QEyTIgg

Also a video showing SH1 and SH2 side by side..

https://www.youtube.com/watch?v=Hp7L4O9bpLI

Another one

https://www.youtube.com/watch?v=u_0-3WTfZzE

Re: superhub 2
 

A helpful, well produced, non-stuttering (some say non-buffered, but of course it's buffered) video.

Re: superhub 2
 

Somewhat a contentious point - but some on 30mb also got it "free"! ;)

Re: superhub 2
 

Surely if you are on Premiere collection or higher you should be entitled to the new Superhub. Logic says that if you are paying for a service and equipment
then you should be provided with the equipment as advertised for that service,
or a reduction in your bill until you are.

Re: superhub 2
 

Everyone is keeping quiet about this so I don't know if it has already been covered earlier in the thread (haven't read) but why is there an installation charge anyway. Things like this are an absolute joke and analagous to me charging you a breathing fee. There is no installation, you post the shub2's to customers and they hook them up just like they have been doing with the shub1's for the last couple of years. It pee'd me off when I upgraded to 50mbit and I had to pay a £50 installation charge and a £30 activation fee when all the tech did is bring the vmng300 to my house, I hooked it up and he made a phone call to register the mac address. It was an absolute joke. Luckily I got away with it for 100mbit because they had an offer on at the time (and I didn't want the shub anyways).

Re: superhub 2
 

The Superhub 2 will be a manned install I am sure.

Re: superhub 2
 

Well said, that's what I was saying as well. It's a silly amount of money for a modem swap out and a phone call. Nearly £50 for frankly 10mins work at worst case is a joke.

If there has to be an install fee, surely it could be priced at a more sensible level?

Re: superhub 2
 

The only logic I think you're applying is that a "premiere" customer is entitled to something that others aren't.

VM need only provide the SH2 to customers whose service is failing due to equipment supplied (SH1) and which is rectified by SH2.

---------- Post added at 09:45 ---------- Previous post was at 09:43 ----------

I can't think why. It's a phone call to activate and no adjustables are applicable.

Re: superhub 2
 

No the logic i am applying is that Premiere collection and V.I.P collections are now advertised with The new superhub as standard.Surely if you are paying the same money you are entitled to the same equipment and service.

Re: superhub 2
 

Could be because it's a new piece of equipment? Virgin always does this with new equipment, they did it with the SuperHub and even the Ambit 300 (although admittedly the latter was the first DOCSIS3 device so that makes sense).

---------- Post added at 10:08 ---------- Previous post was at 10:07 ----------

They're also advertised as 6 months half price. Do you think you should get a discount on your bill as well?

Re: superhub 2
 

No, because I can understand the reasons to provide sweeteners to new customers via cash incentives.

Re: superhub 2
 

So are free install offers

Re: superhub 2
 

Yeah, I don't really see the distinction between offering money off your service charge and offering money off an installation charge.

Re: superhub 2
 

Yes, but existing customers have already paid install charges.
And if it was ok to send trialists the new superhub on self install whats wrong with the rest of us doing the same.

Re: superhub 2
 

In that case, I imagine that if you are out of contract and renew, then you could ask for the same kit as is supplied to a new customer.

Re: superhub 2
 

Perhaps two reasons why trialists were trusted to self-install:

1. There was a dedicated Virgin Media team supporting the trialists for all problems arising;

2. The trialists are more knowledgeable than the normal Virgin Media customer.

Re: superhub 2
 

I can think of one or two who know absolutely Jack!

Re: superhub 2
 

If I lease a car for say 3 years and a new model comes out with a higher spec after 2 years - they don't give me the new model. I can, however, either wait until the end of the current contract and get the new model or pay to end the deal mid contract and get the new model.

There is no differention between wether I lease a base model car or a high spec car

Isn't this the same scenario?

Re: superhub 2
 

As with any distribution curve, there will always be a few at either end of the scale.

Reason 1 was, of course, the primary reason.

Re: superhub 2
 

Also I'd guess

3. The trial SH2 came straight from the manufacturer so weren't in the installer supply chain

4. It would have delayed the trial to wait for engineers to attended every trial address compared with doing it via the post

Re: superhub 2
 

Yes,but if you,re car was not performing as it should or delivering the performance you expected and the new spec machine was brought out to remedy this would you not expect a replacement.

Re: superhub 2
 

I would probably want the problems fixed - which appear to have been done

Re: superhub 2
 

Except it's more like the model of car you bought last year has just been updated with a slightly beefier engine and maybe built-in GPS. You don't just go to the manufacturer and say "I want that new car because it's better than the one I bought off of you a year ago for the same price!". That's not how it works, that's not how any sustainable business works.

In any case, arguing about it on here won't magically grant you a new superhub 2. Go talk to Virgin and see what they say but if they tell you no then there's nothing you can do other than leaving them.

Re: superhub 2
 

Since when did VM ever do anything any way that made sense?

Re: superhub 2
 

Most of the time. There wouldn't be a company for you to complain about if they didn't ;)

Re: superhub 2
 

Hey when was the last time you heard me complaining about VM? Every post I've made in this thread so far has been commending them on the SuperDud 2

Re: superhub 2
 

Then why call it the SuperDud 2?

Re: superhub 2
 

Because as a non-VM customer all Superhubs sit in a pile and can't do anything useful, thereby being a dud.

Re: superhub 2
 

It appears then that you now have very little of value that can be contributed to this particular thread.

Re: superhub 2
 

I'm pretty sure I had nothing of value to contribute to begin with.

Re: superhub 2
 

No you did. Its a shame you wasn't on the trial.

Re: superhub 2
 

When I get out of contact in a couple of months I shall try that avenue as I never thought of that. If it does not work then fair enough :)

Re: superhub 2
 

just rang virgin no fee for me to do self install on superhub2

Re: superhub 2
 

But have you received it yet ?

Re: superhub 2
 

Did they actually fix or change anything in response to the triallists comments? It doesn't sound like there was much broken to begin with.

Re: superhub 2
 

I cannot comment. All I'll say is it would have been better with you on the trial.

Re: superhub 2
 

being delivered tomorrow

Re: superhub 2
 

Re: superhub 2
 

Cool, do tell us what you have been delivered. Could just be a SH1 as it's a self-install.

Re: superhub 2
 

It would be fair to say that VM have taken on board all the triallist comments received and have then prioritised the fixes. The triallists have selectively been given firmware updates - which contain quite a bit of diagnostic code.

You are quite right, Qasi, there was nothing broken to begin with (not quite what you said, but that would would be right).

As the SH2 is now on general release, with the original firmware v1.01.19 you'll be seeing the customers repeating what we triallists reported at the time. There were unexplained T4 events, which I no longer see and which for me was fixed several weeks ago; there is a DHCP renew anoyance that in the original firmware causes the SH2 to "cough" rather than stop breathing; I never see that cough and I'm in router mode.

So, as I interpret your observation, Qasi, this is a credible device.

Re: superhub 2
 

as i have been told it sh2 it is not sh1 come it will be going back will keep you posted

Re: superhub 2
 

Was this offshore?

Re: superhub 2
 

Do keep us posted, but hope you understand what I mean :)

Re: superhub 2
 

yes

Re: superhub 2
 

No it won't be. Quickstart deliveries take 3 working days.

Re: superhub 2
 

Which options did you press, the amount of choices are ridiculous!

Re: superhub 2
 

To be fair, boozer71 originally mentioned it on Friday (I think) so could be tomorrow.
Are you aware of any Self Install for the SH2?

I'd love to know as well

Re: superhub 2
 

Yes (which I only found out today), but Customer Services can't do it

Re: superhub 2
 

Who do I have to ask for this? I'm a IT Geek so can do it myself, done it twice before.

Also can I ask for a phone call on delivery as my apartment door buzzer does not work, which is been a constant thorn in my side since I moved here over a year ago and is beyond a joke.

Re: superhub 2
 

Well SH2 gives me packet loss of around 60%
SH1 is zero.

Re: superhub 2
 

The package the trialists SH2's came in was a self-install pack. Handy having another 3 lengths of coax and more patch cable :p

Re: superhub 2
 

My friend got a self installation pack of the SH2 from retentions for free today.

Re: superhub 2
 

Interesting to see some users apparently being given a Superhub 2 minus the install fee.

Virgin should really consider sending the new devices out to the users on the higher packages as a goodwill gesture, would really like one due to the WIFI range on Superhub 1 is very erratic. (I do have routers laying around from when Virgin supplied the older style black sleek modem (50mb) with a Netgear WNR200 attached to it all supplied and fitted by VM engineer. (although Engineer took the older modem when fitting the Superhub 1 and left the Router behind. (Plus i don't really want to mess around with the Modem too much.)

How can they justify you paying the install charge for when it is just a simple modem swap and will be in the premises around 15mins at max and the device should not have had these problems to begin with - so they should not really expect customers to fork out again for the newer style hub.

Re: superhub 2
 

That's a nice idea in theory, but aside from it costing Virgin a fair chunk of cash, it would probably cause more issues than it would solve. Believe it or not, there's a large number of people out there who are happy enough with the Superhub and sending them out a modem to swap would be a hassle. Quite a lot of them probably wouldn't bother and just chuck it in a wardrobe or even the bin (I seen this happen all the time, even when people were given new modems because their old ones couldn't handle the package they were on - I've seen people using their STB for broadband, incapable of getting more than maybe 2meg if they were lucky and wouldn't take a free upgrade to 10meg by having a modem installed).

Still, I don't disagree that Virgin should perhaps be more willing to send out the SH2 for free to those who request it. It's interesting that some people are able to get it free but it seems to be a retentions thing so only for those out of contract.

Re: superhub 2
 

got superhub 2 free from retentions, charged me £5 for delivery.

Re: superhub 2
 

Random question, do you recall what delivery was used when VM posted it? Royal Mail or some other company? :)

As if I eventually get one and not in at delivery time I'd like to know if I just walk to my Royal Mail delivery office or have to faff with a private company.

Re: superhub 2
 

Yodel!

Re: superhub 2
 

Oh dear, I heard a lot of bad things with them.

Re: superhub 2
 

You only hear the bad things in a forum. Been fine for me. Also, having worked with them (on the network side), and knowing that their processes are the same as DHL's (at least they were 2 years ago, I know they are robust.

Re: superhub 2
 

Oh that's good, so I should expect a "we called but you was out" type of card from them basically? Given I'm not at home during the day.

Re: superhub 2
 

I think you'll find that couriers are a bit like ISPs - they're generally all terrible and come with their own horror stories.

Re: superhub 2
 

Defo - at least according to the process I know and have experienced once on Amazon delivery. Yodel's depots are often adjacent the DHL depot from which they split two years ago. Not always because HDNL existed separately but now has merged in. HDNL had different processes (which may have been the problem). In my area, the HDNL side disappeared (different depot address) and the Yodel side (ex-DHL) took over.

I don't know from where Franborough is served (depot); if it's Reading, then the same experience as mine can be expected.

Re: superhub 2
 

Thanks for that info, and sorry to take the thread off a bit subject.

Re: superhub 2
 

Well that is rubbish, I rang up and said could I just pay for postage and packaging and they refused as I did not have issues with my current superhub that I had reported!

Yet there are people on here clearly getting one for either no charge or £5. The best I got offered was £20 to cover postage!

Re: superhub 2
 

Are you out of contract?

Re: superhub 2
 

Yup.

Re: superhub 2
 

I have nothing but nightmares with Yodel. There are completely useless. My last mobile phone was delivered to work and just thrown on the security desk by the delivery person and he never took a name and then just walked off.

Re: superhub 2
 

Try again via retentions (if you not tried already) as apparently people had some luck there. Worth a try. I'm still in contract so can't that that avenue myself.

Re: superhub 2
 

got superhub 2 free from retention's, totally free delivery due on Thursday

All I did was call up and be polite (sweet talk a little too)

Re: superhub 2
 

My contract expires next month, think it's worth me trying now?