Re: R36 Firmware Beta Test (was R35)
 

wasnt you on your vmng only last week before upgrading and now you got r36 already?

Re: R36 Firmware Beta Test (was R35)
 

Yes. Guess I got lucky on R36 as I didn't go out of my way to get it.

I see that the evening jitter is now at similar levels to what it was in the wee small hours. Clearly something was done to improve it - whether it's just TBB charts or real world performance I'll probably never know as I'm not a gamer and my VOIP phone worked OK anyway.

Re: R36 Firmware Beta Test (was R35)
 

That's odd kwik, our wireless seems to be improved. My Blackberry holds connection in the garden now, it didn't prior to R36 beta. Given that our garden is 60ft long and is separated from the Shub by the kitchen and a brick conservatory I'm pretty happy.

Re: R36 Firmware Beta Test (was R35)
 

I'm comparing the Superhub to what I had before not R30 and R36. The probable clincher is the external aerials on the DIR655 compared to the two tiny PCB patches you get in a Superhub.

The distance from here to my SH is less than 15m and is just a couple of partition walls plus floor/ceiling. There is a certain amount of in band interference from a FON router feeding an external antenna from this room but on a different channel so it would only be de-sensitising the receiver. The phone is an HTC Desire.

---------- Post added at 21:55 ---------- Previous post was at 21:45 ----------

A follow on to my earlier moaning about IP reservations...

Unless I got lucky as I was only deleting and adding one to take advantage in the ability to add a name if one wasn't picked up I see that in R36 it doesn't reboot when adding a reservation (or at least not doing what I did with the device already on the IP) and you can add several before hitting Apply - something I discovered by just doing an "update" because the addition was lost (without any warning). Still klunky as you have to manually type the MAC and you can lose your work without warning but at least you don't get the reboots.

Re: R36 Firmware Beta Test (was R35)
 

Sorry to say but comments like that do make me laugh.. With antennas size doesn;t matter but it's more dependant on the resonance of the antenna.. The "tiny patches" are probably 1/4 wavelength on 2.4ghz and the only disadvantage over external antennas is positioning (but you can always rotate the superhub or lay it on it's side. The large external antennas on some hubs are not colliners (i.e.. stacked antennas) and will probably only give a fraction of a db gain over the superhub ones..

More than likely it's a combination of the firmware and the associated circuitry of the 2.4ghz PA and receive causing the issue.. Yep a bad design and a decent antenna might help but don't solely blame the antennas ;)

Re: R36 Firmware Beta Test (was R35)
 

The 2.4Ghz PA claims to be capable of 21dB which is well above the legal limit anyway once you've added antenna gain. Actual receive LNAs and PAs in the wireless card of the Superhub are perfectly decent, neither exceptionally good or notably bad.

---------- Post added at 00:33 ---------- Previous post was at 00:32 ----------

Actually quite the opposite, the Superhub has no internet access of its own in modem mode, nor does it need any, as the firmware update(s) come via the management network which is completely isolated from the internet.

Re: R36 Firmware Beta Test (was R35)
 

so to find out if i am in the 8000 pilots for the r36 i got to turn router on of the SH as i am using my 2920?thanks

Re: R36 Firmware Beta Test (was R35)
 

nope, the firmware will update in both router and modem modes

Re: R36 Firmware Beta Test (was R35)
 

Thanks i will leave it in modem mode
VM has not made announced yet which 8000 pilots gone in trial...they said monday with release notes, but monday is over...hope is not bad sign

Re: R36 Firmware Beta Test (was R35)
 

How to be pedantic in one easy step :p:

You know perfectly well what I meant and the fact that most people non-techie will see the cable side as the internet and the other side as the local network ;)

Either way modem or router mode should not effect the firmware upgrades

Re: R36 Firmware Beta Test (was R35)
 

Yes but we're a forum of techy people

Re: R36 Firmware Beta Test (was R35)
 

You never need to ever answer another support question if that's the case ;)

Re: R36 Firmware Beta Test (was R35)
 

Not all of us qas. I've learned more about networks in my short time here on CF than I could have done reading about the subject for years mate :erm:

Re: R36 Firmware Beta Test (was R35)
 

The problem here is the implication an internet connection is required (it is not) and/or anybody on the internet could send a (potentially malicious) update to your Superhub (which they can't)

Re: R36 Firmware Beta Test (was R35)
 

Yet it was answering if the superhub would update in Modem mode.. and not if there was a working internet connection ;)

Re: R36 Firmware Beta Test (was R35)
 

And the correct answer would have been yes, because modem mode has no effect on the private LAN that the updates come over.

Re: R36 Firmware Beta Test (was R35)
 

You really should follow the link on my sig sometime :D

Re: R36 Firmware Beta Test (was R35)
 

Saying the opposite of the truth just makes things complicated later on

Re: R36 Firmware Beta Test (was R35)
 

But I never said no.. that's what the opposite would have been :rofl:

Re: R36 Firmware Beta Test (was R35)
 

for goodness sake you two, get a room

Re: R36 Firmware Beta Test (was R35)
 

^That's what she said... hehehe. Cue the off-topic note though.

Re: R36 Firmware Beta Test (was R35)
 

WTF?

Re: R36 Firmware Beta Test (was R35)
 

Is rolling out Update

Re: R36 Firmware Beta Test (was R35)
 

Does that imply that size M and S customers are of little consequence due to the revenue obtained on those tiers?;)

Anyway, I thought the update was Pulled by a modem reset rather than Pushed to it?

Re: R36 Firmware Beta Test (was R35)
 

No size M and S customers are probably the lightest users and therefore least likely to notice any problems or complain about them.

Modem resets are pushed to the modem.

Re: R36 Firmware Beta Test (was R35)
 

Or are the least likely to be running in modem mode, so are more likely to notice the changes

Re: R36 Firmware Beta Test (was R35)
 

I suppose you're right there too

Dammit why are you almost always right?

Re: R36 Firmware Beta Test (was R35)
 

Inside info perhaps? :D

Re: R36 Firmware Beta Test (was R35)
 

I have sat idly by and read umpteen different threads on the Superhub since getting mine just over 10 days ago. Disappointed does not begin to cover it really.

Once upon a time you got something from Telewest, it worked 100%, no messing about and usually beyond expectation, as my old modem was going on the fritz and I was due a contract change I thought I would renegotiate for a TiVo as well as get my networking brought into this generation. As a result I got lumbered with a gnats hair of cable, leaving my superhub able to only go in a single position and the removal of my old Dlink router which would have come in quite handy.

What gets me is that I am on my second superhub and it has only been 10 days, surely by rolling out bad hardware, bad firmware and an inability to fix it quickly VM have created not only a huge negative view on their service as a whole, but surely a ton of extra work for CSR's and Tech Support that was not really needed.

Fingers crossed that R36 allows me to use my wifi in the room above or below my router (a few feet and wooden floor) without dropping out or such a low signal that my mobile network is faster and more reliable...

On a related note, have any of you managed to setup a wireless repeater using the superhub and another router (DD-WRT perhaps?) I have been trying for a while and cannot get an external net connection

Re: R36 Firmware Beta Test (was R35)
 

I have had mine about 10 days too and it's terrible!! My biggest problem has been with SSH and FTP session timing out in the most ungraceful way. Leaving the connected application hung for several minutes.

What I've done (like many others) is put it in modem mode and got my old router out!! :td:

Just waiting on R36 to roll.....

Re: R36 Firmware Beta Test (was R35)
 

Even with r36 I had issues so bought the Linksys E4200 and my speeds are better than ever!

Re: R36 Firmware Beta Test (was R35)
 

I was looking at the E4200 as it happens, for now I am just trying to figure which hardware is likely to offer the greatest, most powerful range. All I want is to be able to get my signal at the opposite side of my house and upstairs.

Re: R36 Firmware Beta Test (was R35)
 

qas mentioned one of Netgears high end routers having great range. it can also be toyed with too.

theres Asus RT-N56U / RT-N66U as well. members on here happy with their RT-N56U

Re: R36 Firmware Beta Test (was R35)
 

I have the RT-N66U, its a brilliant router, great range. I can get halfway up the street before I lose connection.

Re: R36 Firmware Beta Test (was R35)
 

See - the Superhub is far more secure than all these alternatives - you can't even connect to mine from a different room let alone hack in from anywhere outside the house.

Re: R36 Firmware Beta Test (was R35)
 

Had a moan at VM help line with regard to the Superhub wireless performance using R36 firmware. The wireless is still wretched. They're going to send out a replacement hub next week. I did insist that it had better be running the R36 iteration, otherwise there will be a huge row, not impressed in the slightest :(

Re: R36 Firmware Beta Test (was R35)
 

You'll need to contact Mark Wilkins to get R36 pushed to your new hub. It will come with R19 and update to R30 when you get it activated. Most likely the WiFi will be no different from the one you already have.

Re: R36 Firmware Beta Test (was R35)
 

I was on the trial but think the official was pushed through last night. The Hub password had been reset to the default.

Anyone else get this?

Re: R36 Firmware Beta Test (was R35)
 

:shocking:

Re: R36 Firmware Beta Test (was R35)
 

Different room? Try a metre (or 3' 3"). It's absolute cack. I have sent Mark Wilkin a PM on the VM forum. Given that is the weekend I don't expect a reply until at least Tuesday. Now starting to seethe, albeit quietly. Not happy, have a reference to follow up on. By now I shouldn't be shocked, however I am going to be seriously annoyed if this is not fixed.

Re: R36 Firmware Beta Test (was R35)
 

If r36 was successfully to S & M packages(last week) then from later today should be public for every one.... :beer:
I guess next are the XL 30mb users
Hope will not be delay
Anyway it must be better than the r30 (well even slightly)

Re: R36 Firmware Beta Test (was R35)
 

Mark Wilkinson says the primary objective with R36 is to reduce hangs and reboots. People still report hangs and reboots but a survey of the beta testers suggests there may now be less of them. I haven't had one but I'm still running 145 radio and no UpNP. I have the firewall on but don't use any parental controls or other filtering. Nor do I run torrents.

There are no new firmware features that I noticed - still has glaring omissions like no ability to override DNS and no dynamic DNS client support both of which are there in the cheapest of routers. The GUI has had a makeover and to me looks a lot cleaner and more logically laid out than it was. One major moan I had about the old GUI was IP address reservtion and that is now vastly improved - you can select a connected device instead of having to type in MACs and it doesn't reboot every time you add one. It will let you move away from the page without warning if you fail to click the apply button - easy to do if you assume that the update button means update.

On mine at least the WiFi range is still terrible but this seems to vary between people - whether that is hub variations or just environmental I've no idea. As I've got a spare hub I've ordered some pigtails off eBay and will be adding external antennas - I can swap to the un-modded case side if it ever needs to be returned.

Re: R36 Firmware Beta Test (was R35)
 

that is good news on the ip reservation indeed, as its a feature I use on my router.

Re: R36 Firmware Beta Test (was R35)
 

Well? Is it all go or not for tonight then as regards R36? Despite the Wirral speed upgrade being promised by India for the 5th July 2012 only to be let down.

Re: R36 Firmware Beta Test (was R35)
 

they say from today should start roll out if the 8000 pilots was successfully but not official statement from VM yet ...

Re: R36 Firmware Beta Test (was R35)
 

Does this happen on a firmware upgrade? Not long ago my superhub completely reset to factory defaults one afternoon but I couldn't say if this was linked to an upgrade. I really don't want this to happen when I'm away and need access to services back at home.

Re: R36 Firmware Beta Test (was R35)
 

Firmware updates wouldn't normally cause everything to revert to default. When R36 was pushed to mine it retained everything I'd set. I'm not even sure if general releases of firmware are even pushed to your hub - it may be that it only updates if you power cycle / reboot it.

Re: R36 Firmware Beta Test (was R35)
 

It was just an assumption on my side. I don't know how to check if I'm on the official or still on beta.

Re: R36 Firmware Beta Test (was R35)
 

So the rollout is nationwide, or just for S+M users?

Re: R36 Firmware Beta Test (was R35)
 

:DHow will Virgin know your sexual preferences? Do they spy on internet browsing sessions.

Re: R36 Firmware Beta Test (was R35)
 

Why else would they not provide an option to override their DNS in the Superhub firmware?

SFAIK there is still no nationwide rollout of R36 so unless somebody can point to an official VM announcement it's all speculation and probably incorrect speculation at that.

Re: R36 Firmware Beta Test (was R35)
 

http://community.virginmedia.com/t5/...1303701/page/2

Mark_Wilkin
Forum Manager

Posts: 2,256
Registered: 04-08-2009
Re: R36 PUBLIC PILATE
Options
5 hours ago

We get the final call about this on Thursday, but if we get the thumbs up it should be available pretty quickly via a reboot for everyone.

Thanks
Mark Wilkin
Help & Support Forum Manager

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Re: R36 Firmware Beta Test (was R35)
 

So not til Thursday at the earliest then...

Re: R36 Firmware Beta Test (was R35)
 

This made me laugh so much.

Re: R36 Firmware Beta Test (was R35)
 

it looks they have start sending out from today
Some one at 100mb section got it
http://community.virginmedia.com/t5/...e/td-p/1307141

Re: R36 Firmware Beta Test (was R35)
 

No they haven't, read post 423 in this very thread, Cosham was included in the 8000 that received it as part of testing.

Re: R36 Firmware Beta Test (was R35)
 

how do I find out what my gateway IP is?

Re: R36 Firmware Beta Test (was R35)
 

your gateway is the ip address your pc sends the traffic to if it resides on a different subnet to your lan (i.e. a router). For most routers it is going to be 192.168.1.1 or in the case of the shub it is 192.168.0.1. The address is obviously configurable so if you are on a device and you dont know what the address of the router is click on start, run type cmd in to pull up a command prompt. Type "ip config" and hit enter and it will tell you what your default gateway is along with other stuff.

Re: R36 Firmware Beta Test (was R35)
 

Clearly "exercising" his singular options? ;)

Re: R36 Firmware Beta Test (was R35)
 

on the old firmware it had default gateway where your IP, subnet blah blah was. the firmware doesnt show all that now unless you modem mode the thing and link your own router

Re: R36 Firmware Beta Test (was R35)
 

tracert 8.8.8.8

Re: R36 Firmware Beta Test (was R35)
 

ill do that when i get on the pc. thanks

Re: R36 Firmware Beta Test (was R35)
 

qas why am I getting different results via tracert. using 8.8.8.8 via craw-geam-1a-ge16 - www.bbc.co.uk via craw-geam-1a-ge17

Re: R36 Firmware Beta Test (was R35)
 

What does this have to do with the new firmware ?

Re: R36 Firmware Beta Test (was R35)
 

I'm trying to pin point the default gateway also CMTS. the default gateway etc. use to appear in the SuperHubs web interface on R30, like any router which states your connection info but the new firm doesn't

Re: R36 Firmware Beta Test (was R35)
 

Load balancing.

Your gateway will be the first hop after the SH and should always be the same, hops afterwards may change.

That's unless they've secretly built advanced load-balancing into the Superhub itself...

Re: R36 Firmware Beta Test (was R35)
 

here you go qas. googles 8.8.8.8 via ge16, bbc via ge17, google.co.uk via ge18



---------- Post added at 17:48 ---------- Previous post was at 17:47 ----------

same as before...

Re: R36 Firmware Beta Test (was R35)
 

10.87.232.1 is your default gateway. It's always the same. That is the first hop after your modem/router and the first hop on VM's network. Unfortunately it's responding using its local (internal) interface address rather than the real one.

From there your traffic is load balanced across different downstream routers, which is quite common on any big network.

Re: R36 Firmware Beta Test (was R35)
 

how do i find the real one?

Re: R36 Firmware Beta Test (was R35)
 

Hack the Superhub or be really clever.

Or just try the first IP of your public subnet.

Re: R36 Firmware Beta Test (was R35)
 

all i want to do is ping the damn thing! i cant be bothered anymore. third party router is the only option now

Re: R36 Firmware Beta Test (was R35)
 

Subnetting is so easy...

Re: R36 Firmware Beta Test (was R35)
 

.... ?

Re: R36 Firmware Beta Test (was R35)
 

1) Figure out your IP
2) Change the last number to 1
3) If that doesn't work www.subnet-calculator.com

Re: R36 Firmware Beta Test (was R35)
 

thanks

Re: R36 Firmware Beta Test (was R35)
 

Meanwhile back on topic any more news as to whether the new firmware is being released publicly tomorrow ?

Re: R36 Firmware Beta Test (was R35)
 

err it is on topic! all routers have all connection details. so did the SH prior to R36!

Re: R36 Firmware Beta Test (was R35)
 

Subnetting, pinging an IP, I don't consider it to be related to the new firmware but that's just my opinion ;-)

Re: R36 Firmware Beta Test (was R35)
 

having detailed info on your connection is

Re: R36 Firmware Beta Test (was R35)
 

Re: R36 Firmware Beta Test (was R35)
 

If that's what people have to do because information has been removed from the new firmware, then it is completely related.

Re: R36 Firmware Beta Test (was R35)
 

My best speed ever achieved on wireless with the super hub was 28meg. This morning i hard wired the laptop, and reached a staggering 148 meg. Gob smacked.

---------- Post added at 17:39 ---------- Previous post was at 17:23 ----------

Is it thumbs up? Or thumbs down? I am am sure everyone wants to know.

Re: R36 Firmware Beta Test (was R35)
 

Whilst your reading this Mark, what's happening over release 36 firmware now ? What's the eta ?

Re: R36 Firmware Beta Test (was R35)
 

http://community.virginmedia.com/t5/...11663#U1311663


After a successful beta test and public pilot of our Super Hub's new R36 firmware we're now ready to roll this out to everyone.

Starting tommorrow morning customers on our M20, M+, 100 and XXL 100 tiers will be able to update to the new firmware by rebooting their Super Hub. This will be followed by updates the following week for XL, XXL, L30 and XL60 customers and the week after that for L and 30Mb customers. You can check which tier you're on by logging into my.virginmedia.com.

The new firmware consists of the following changes:

Update to the latest Broadcom wireless drivers.
A fix for issues where downloading large files using the Blizzard Downloader and other multi threaded download applications would cause the Super Hub to reboot.
General improvements to resolve to the Super Hub rebooting or resetting to factory settings during use.
A fix for iPlayer and streaming video problems on the XBox 360 while the Domain Blocking feature is in use.
An updated GUI for the admin screen.
Thanks once again to all our beta testers on the forum for their help proving this firmware release was a solid one.

Re: R36 Firmware Beta Test (was R35)
 

I'm currently on R30, how do I upgrade to the new firmware?

Re: R36 Firmware Beta Test (was R35)
 

If your on M20, M+, 100 and XXL 100. Then tomorrow switch your hub off and then on again.

Re: R36 Firmware Beta Test (was R35)
 

I'm on 50MEG mate.

Re: R36 Firmware Beta Test (was R35)
 

"This will be followed by updates the following week for XL, XXL, L30 and XL60 customers"

Then you'll get it next week according to the VM Post

Re: R36 Firmware Beta Test (was R35)
 

cheers mate.

Re: R36 Firmware Beta Test (was R35)
 

its friday 13th today. just saying ;)

Re: R36 Firmware Beta Test (was R35)
 

Good spot...perhaps VM was waiting the special date to release the firmware :erm:

Re: R36 Firmware Beta Test (was R35)
 

Anyone on M20, M+, 100 and XXL 100 get their R36 update?

Re: R36 Firmware Beta Test (was R35)
 

Some of the guys in the 100mb Forum over at Virgin Help Forums have posted to say they have R36 from about 10:00am this morning.

Unfortunately one is reporting 3 reboots since the upgrade, but maybe the SH is doing some maintainance and will settle??

Re: R36 Firmware Beta Test (was R35)
 

R36 here, 100 Mb area 02.
New UI is very nice indeed.
Finally a way to reset the SH from within the settings.

No problems, or reboots so far.

Re: R36 Firmware Beta Test (was R35)
 

yeah here too (xxl 100 area 15 London)after a reboot it all change but did not master reset,no change password
can not see now power levels with modem mode
will report later i am off to work

Re: R36 Firmware Beta Test (was R35)
 

just got the r36 here in leicester 11:45

Does it download automatically?

Re: R36 Firmware Beta Test (was R35)
 

Just reboot the modem..

Re: R36 Firmware Beta Test (was R35)
 

R36 has arrived on mine. Finally get 100Mb speeds on wireless, a massive disgrace it took this long. Anyway did a quick test at 300mbps with PS3 before I went to work and it did not disconnect. The new GUI is much nicer so far.

What should be the firewall settings now? Is it safe to have ip flood and port scan detection enabled? What about the other settings such as OBS. Etc?

Re: R36 Firmware Beta Test (was R35)
 

Got it here.

Quick question:

How do you enable Greenfield Mode?