Re: General TiVo Discussion Part 3
 

Well my brother gave them a call and he is absolutely delighted. He's went from the old VIP20 package to the VIP Collection with 100mb broadband, 1Tb TiVo, SKY HD plus he's also keeping the V+ box as his second box. He is paying no installation fee or activation fee and only has to re-contract for 12 months. Also based on the recent price changes he told me he is actually saving about £1.00!

He told me he called through 150 then option 4, I think, and spoke to a lovely lady who recognised he was out of contract and a loyal customer. He said those were actually her words. As a result she would happily upgrade his services without charge.

I'm pretty impressed.

Re: General TiVo Discussion Part 3
 

Thats a excellent deal Chad for your brother.

Re: General TiVo Discussion Part 3
 

I'm sure if people who are out of contract call Virgin, and approach them in the right manner, there are deals to be done. Technically if my brother just added the TiVo 1Tb box to his package he should have really paid £49.95 for the box and then £49.95 for standard engineer installation. There is nothing about the deal I can fault. He didn't even try his luck with retentions or anything. It was the lady at Virgin who suggested the VIP collection after reviewing his current package. He just called asking how long would a new contract would be if he upgraded to TiVo 1Tb and before he knew it they offered the VIP Collection plus his V+ box totally free of charge. Oh plus he's getting the Superhub too and 3 months worth of Spotify free also.

For all the moaning I do at times, got to give Virgin 10 out of 10 for customer service. My brothers smug face is making me sick:D

Re: General TiVo Discussion Part 3
 

And the bolded bit is the important bit. There is no need to go in "feet first" as they say; all guns blazing, threatening to leave (with no intention of doing so), etc.

Something about bees, honey and vinegar!

Re: General TiVo Discussion Part 3
 

There's only one I'd put in my tea, the other 2 would just make it a ridiculous drink :D

I do however agree Carl, seems Virgin do their best work when you are not pointing a gun at their head A.K.A. threatening to join SKY.

You've no idea how happy my brother is. He's had VIP20 for about 4 years. He was too bloody lazy to give Virgin a call thinking it was going to cost him a small fortune and generally be a pain in the neck. It's not even the TiVo box he's most chuffed about, it's getting the SKY channels in HD.

Re: General TiVo Discussion Part 3
 

Absolutely spot on Carl.

Yeah that's probably true, if your threatening to leave that puts them on the defensive then. Doesn't get you off to a good start.

Re: General TiVo Discussion Part 3
 

Yes l agree it is better to speak politely to retentions as l did in the past and its surprising how much they are prepared to give and take in customer/retentions negotiations.

Re: General TiVo Discussion Part 3
 

Very true:Sun:

Re: General TiVo Discussion Part 3
 

This has been my argument with VM, we are NOT on a contract, so when we asked about getting a Tivo, they told us we had to pay £49.95 whatever.

And yet NEW customers get it FREE, (free install and activation) apart from £5.00 per month - tell me whats going on.:mad:

Re: General TiVo Discussion Part 3
 

I am by no means a new customer but in january i got my TiVo free install and activation! plus £7 off my bill a month until jan 2014 but i had to re-contract for another 12 months to get the deal.

Much like a new customer would have to contract.:)

Re: General TiVo Discussion Part 3
 

And when you were a NEW customer, you will also have got a better 'deal' than an existing customer. That's how they get new customers.

EXISTING customer deals are available, but only through 'retentions' and not CS.

Re: General TiVo Discussion Part 3
 

Is it just me that is reading too much in to this? Or how many are they in talk's with?

http://community.nasdaq.com/News/201...storyid=132304

Or could they be in talks with Epix HD as well?

Re: General TiVo Discussion Part 3
 

Yeah good news there in talks hope it shows up soon...

Re: General TiVo Discussion Part 3
 

I can understand your frustration.

I've just been chatting with my brother and asked him to explain exactly how things went today, and how he got his box for free.

My brother called 150 and then went through to the choice to make changes to his package. He got through to a lady and told her he just received a mailshot showing all of Virgins new Collection packages. My brother then mentioned the VIP Collection especially caught his eye, and highlighted it was much better than the VIP20 package he'd taken out about 4 years ago. He then also mentioned as he is out of contract, how long would his new contract be if he decided to upgrade to the VIP Collection. From here the lady at Virgin reviewed his current package and highlighted all the benefits of the VIP Collection i.e. 100Mb broadband, TiVO etc....

The lady at Virgin was now into sales mode. My brother just positively reinforced everything the lady said. So when she mentioned 100mb broadband, he came across as being really impressed. When she mentioned 1Tb TiVo he asked questions about its functions and even stated he thought it was just the 500Gb box and how this package was a bargain. Basically my brother gave a verbal nod and a big thumbs up to everything the lady had to say.

At this stage my brother finally mentioned how much it would cost to upgrade, would there be any install fee or activation charge. The lady from Virgin stated as he was out of term for sometime and had remained loyal she would waive all fees and charges.

Pretty much my brother addressed this today giving the lady the impression that the cost and charge was the last thing on his mind, when in fact getting TiVo for free was the main reason for his call. He let the lady at Virgin go through all the sales pitch, and then he mentioned the cost at the end almost as if it had came to his as an afterthought.

Re: General TiVo Discussion Part 3
 

Three new apps added to the apps section and they are

HTC One
BBC News
BBC Sport

Re: General TiVo Discussion Part 3
 

So the BBC apps are now on Tivo, and people were saying they were never going to get them, well they have been proves wrong, people should not doubt

Re: General TiVo Discussion Part 3
 

l never doubted it as l constantly told some of the doomsayers on here.:)

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Htc one is exactly what you think it is, sadly. Gotta pay the rent I guess.

Re: General TiVo Discussion Part 3
 

As I am not home can you please tell me if they "match" the red button on V+

What I am really looking for is this. Sorry if its a bit long.
On BBC2 Wales we get live rugby with in that show is the red button which offers Welsh language, A talk show type comments & some times the refs mike. Will it deliver that sort of thing ?

But other than that a great step forward thank you BBC,well its nothing to do with Virgin is it:shocked:

---------- Post added at 08:52 ---------- Previous post was at 08:50 ----------

Arthur I got the same deal on install etc from retentions - by saying that I had seen the "Free" offer for new customers. I was told that as I had mentioned it and ONLY because I had,I could have it:) Hope this helps

Re: General TiVo Discussion Part 3
 

There are still many things that l suspect will be added as this is just the start process of the BBC Apps.

Re: General TiVo Discussion Part 3
 

So are you saying no , it does not work on shows ? If so V+ stays in number 1 place at the moment,shame - no really I mean that:)

Re: General TiVo Discussion Part 3
 

What you mentioned is certainly not on there currently Itshim.

Re: General TiVo Discussion Part 3
 

In fairness, I haven't been bothered about lack of red button, if I was I'd not have got a TiVo, but what's arrived looks pretty good and it's just in time for the Beeb's first live Grand Prix of the season, very much looking forward to the weekend!

Re: General TiVo Discussion Part 3
 

Cant really tell until the live rugby program is on. I cant see why not though, as full coverage of the practice sessions of the Chinese F1 Grand Prix will be on the red button.

regards

John

Re: General TiVo Discussion Part 3
 

Personally I'd use the red button app before making such a statement ;)

When there is extra content available, I'm sure we'll get access as it has the BBC Bridge on the BBC channels

Re: General TiVo Discussion Part 3
 

I was asking a question not making any statement & yes you are quite right. Wait until the show is on & run up and down stairs to check:D

Re: General TiVo Discussion Part 3
 

To all members that have helped me l thank you.

We told VM that we were changing over to VM fully from Sky, we spoke with retentions, and they said that we were not until contract, even though we have been with VM since the start.

They told us that WE would still have to pay £49.95 for the Tivo box, and everything that has been stated on this forum of getting deals with FREE Install, and Activation, we have tried to get this and also a new contract, but the won't budge.

I cannot understand why some customers get it and we cannot, total appalling service from VM. My wife has said it could be because l am complaining to much on this forum, but to me we are prepared to pay the £90.00 per month for XL, but if some customers get the tivo FREE, why can't we.

Re: General TiVo Discussion Part 3
 

I am not sure how they can connect you to this forum . It has to be said I moan enough here. I got a great deal. Sorry to rub salt into the wound:)

Re: General TiVo Discussion Part 3
 

Are you ever happy??

Also why are you posting this/hijacking another thread, when you have been given answers previously?

Again this forum has nothing to do with VM.

Re: General TiVo Discussion Part 3
 

I am sure Arthur can defend himself . How ever he is in a loose way writing about TiVo, so I feel it fits in to this thread .
I read it as a thank you, something sometimes missing around here:(

I understand that this Forum has nothing to do with VM on the face of it:shocked: However I suspect that matters mentioned here do go back to them. Perhaps its my paranoia surfacing again. As I say ( a lot) Just because you are paranoid it does not mean "they" are not after you :D

Re: General TiVo Discussion Part 3
 

If VM treated all customers the same, these issues wouldn't arise. If they publicise that existing customers pay for tivo, they should do it for all customers. If they don't, which apparently is the case, then don't complain when custmers feel agrieved by dual standards from VM take to the forums to complain about it.

Re: General TiVo Discussion Part 3
 

:clap::clap:

Re: General TiVo Discussion Part 3
 

I'm sure you're safe to express your views on here. but just in case, keep an ear out for any strange clicking sounds on yuor phone line... :D

Re: General TiVo Discussion Part 3
 

Please elaborate as I keep getting the strange clicking sounds on my phone line:D

Re: General TiVo Discussion Part 3
 

I thought they were quite normal :erm:

---------- Post added at 14:13 ---------- Previous post was at 13:55 ----------

http://thenextweb.com/uk/2012/04/11/...vo-set-top-box

the app will offer a range of alternative coverage options in line with those offered on the BBC Sport website, including the choice of matches, audio commentary options, stats and rolling highlights.

Den for once I hope you are wrong & I am reading this correctly :D

Re: General TiVo Discussion Part 3
 

Spot on PB.:tu:

Re: General TiVo Discussion Part 3
 

Den is saying what was available when he checked it.. as it's a live system then things can be added and removed ad hoc as per the regular Red Button service on other boxes :)

Re: General TiVo Discussion Part 3
 

Thank you again, everyone for your support.

I believe that IF customers have a gripe on a service that you pay for, and if you find something on the SAME company, that is different to what has been offered to you, then that is wrong.

IF you are a new customer, then you are entitled to an offer, with attachment.

But, if you are a customer, that is not under contract, then you should be treated as a new contract.

I have been with Sky for the past twenty years, And l only decided to obtain a Tivo (what this thread is about), after reading the VM website.

VM are two faced, you speak with CS, and get told one story, and someone else tells you a different one - are they on commission ?.

I will give it another week and go to a provider that treats me as a customer, and NOT as commission bait.

One again members thanks for your help and support.:cool:

Re: General TiVo Discussion Part 3
 

Might be an idea for VM to consider... if an out of contract cust wants to get a FREE TiVo then they must sign a new contract for 12-18 months?

Re: General TiVo Discussion Part 3
 

I am sure you are right. I hope Den took my comment in the way it was meant & not a a dig at him :angel:

---------- Post added at 16:24 ---------- Previous post was at 16:22 ----------

As I did ( 12 months) :) Thought that was the norm - clearly its not:dozey:

Re: General TiVo Discussion Part 3
 

You are perfectly fine Itshim as l have not got my sniper's gun out yet.:D

Re: General TiVo Discussion Part 3
 

I don't see a problem with special offers for brand new customers, which are better than current customers out of contract. After all, we were all once brand new customers and got that special offer at some time.

Where VM cause problems in my view is by giving some current customers Tivo free of charge and others have to pay for it. I understand why those who don't get it free, when others do, kick up a fuss; I would do the same if I was adding Tivo now.

Re: General TiVo Discussion Part 3
 

Not true for everyone. When I joined Telewest back in 2006, or it might have been 2007, I joined on the VIP package and had to pay £150 for my V+ box. I got no introduction rate such as 6 months 1/2 price etc... I've never had any special deals other than getting my TiVo 500Gb for free about 6 months ago when I almost joined SKY.

Re: General TiVo Discussion Part 3
 

Can someone explain what the point is of an app what's basically just an advert , I'm talking about the HTC One in the apps folder :confused: superb PQ but pointless.

Re: General TiVo Discussion Part 3
 

Well l suspect its on there basically because there is money involved somewhere whether now or somewhere down the line MM.:)

Re: General TiVo Discussion Part 3
 

I paid full price for both my 1TB tivos a year ago. And many years ago, when I joined cable, Introductary offers hadn't even been invented :) So you are right, but introductary offers have been par for the course for the past couple of years and I really don't have a problem with them. Treating current customers differently OTOH leads to resentment from those not given special deals and all companies, including VM, deserve the flac they get for it.

---------- Post added at 17:50 ---------- Previous post was at 17:47 ----------

It's one less app for Cindy Rose to find to make up her 'hundreds of apps' total? ;)

Re: General TiVo Discussion Part 3
 

A lot mor ppeople will check out a APP than a advert:erm:

Re: General TiVo Discussion Part 3
 

I apologise if this has been asked before, but something I read a number of pages back has me concerned.

I have VM for BB and Phone. BB is in the study downstairs with the Superhub. I have just negotiated with VM to put a Tivo box in for a new TV we have bought. This is in the bedroom upstairs. I am concerned that some of the comments earlier would seem to indicate that the two need to be near each other - is this the case?

Re: General TiVo Discussion Part 3
 

No, the TiVo does not need the Superhub to work. The engineers will run a cable from the interior entry point to the where the TiVo will be going.

When/If VM introduce Multiroom Streaming, they will release details about how the devices will be connected. But as you only have 1 TiVo currently, this won't matter to you for now.

I have a TiVo both upstairs and downstairs and both are connected by ethernet cable from one into my Superhub and then a Wireless Repeater Bridge upstairs is connected by ethernet cable to the other one.

Re: General TiVo Discussion Part 3
 

Also when the IPad buddy App comes out the TiVo can be connected to your home network via router/superhub for this. Or to use things like Zeebox on Ipad now.

Re: General TiVo Discussion Part 3
 

The Dr Who adds have been pulled http://news.drwho-online.co.uk/Virgi...tisements.aspx

Re: General TiVo Discussion Part 3
 

Pathetic behaviour by the BBC yet again.:(:td:

Re: General TiVo Discussion Part 3
 

I agree denphone,yet i wonder why VM did not look into all of this with the BBC and get the ok before putting money into adverts such as these even i could have guessed the BBC would be tetchy about them .:confused:

I bet Mr Tennant did not come cheap.;)

Re: General TiVo Discussion Part 3
 

Yes so it may appear, but not being an expert in that branch of the law it might be the BBC had no choice but to protect their property in this instance so they could jump on other, possibly more serious, infractions at some point in the future.

Cheers

Grim

Re: General TiVo Discussion Part 3
 

Yes,, Grim. As petty as it may seem to the casual observer, I think you're right.

Re: General TiVo Discussion Part 3
 

Sounds like a very good point to me. O` Dear, foot and shoot ( the advertising:sleep: department pull the trigger again)

Re: General TiVo Discussion Part 3
 

Don't know if it's so much about protecting their property as allowing themselves to be seen to endorse a particular product.

Re: General TiVo Discussion Part 3
 

Probably a bit of both :)

Re: General TiVo Discussion Part 3
 

Over the years I have been taught that the only opinion in life that matters is that of my wife and daughter. Nearly 3 weeks in and they have informed me they hate Tivo.:(

Re: General TiVo Discussion Part 3
 

One question Henke why?

Re: General TiVo Discussion Part 3
 

Clunky record, layout of on demand, no reminders, awkward to navigate seems to be their main beef. Can see their point tbh. Still got HD box in daughters room though:D

Re: General TiVo Discussion Part 3
 

Well the only one that l can agree with you is the lack of reminders at present and they are coming.:D

Re: General TiVo Discussion Part 3
 

There is still an Ad with DT in it but now with the Dr Who search on Tivo so BBC are not that bad

Re: General TiVo Discussion Part 3
 

Having used Tivo for well over 6 months, I am afraid I agree with the wife and daughter of Henkesghost. Promoted as the way to watch TV in the future, Tivo does not even have real time updated programme guide!! Absolutely unbelievable. Apparently, it is to come, but not soon. The mind boggles how long the wait will be.

In my opinion, VM should have put a larger hard drive into the V+ and further developed that as it is much easier to use and has several features still lacking in Tivo.

If you are the type of person that likes putting thumbs up and down by programmes (what happens if a brother and sister do opposites?) and wants things to record that you did not ask for and don't mind when episodes for what you DID ask for are suddenly deleted because you did not manually set it not to delete (why does it do that?) then Tivo is definitely for you.

Many of us just want an easy to use, reliable recorder with the mininimum of button presses.

Re: General TiVo Discussion Part 3
 

I disagree. Tivo is good. Yes it lacks some features other PVR's can do but remeber Tivo is a US product and they dont use some of the features we do so it takes time to develop it for our needs

Re: General TiVo Discussion Part 3
 

Of course, I have a different opinion :p:

You have to remember that Tivo does far more than, say, Sky+ and therefore the interface has to take this into account. It may take some getting used to but I wouldn't be without it now :)

And yet I have managed quite well without one for ten years!

A larger hard drive wouldn't have improved the UI or the "lock up at midnight" problem. V+ was (and still is) as dumb a DVR as Sky+.

Of course, these two are related so if you don't enable auto-record of suggestions then who thumbs up/down what doesn't matter.

Some people on this forum find that a useful feature. More useful, I dare say, than reminders. But let's not go down that road again ;)

That has never once happened to me in ten years. But then I tend to delete stuff after I've watched it and not leave anything un-watched for too long.

Also, I believe that V+ also has a similar feature but of course you like the V+ so not surprised you haven't mention that :rolleyes:

It only becomes an issue if you let the hard drive get too full.

Which is fine. But many of us (around 500k now I believe) want something better.

Re: General TiVo Discussion Part 3
 

Unless you go into manual settings (not necessary on V+) episodes over 10 of the same programme are deleted on my Tivo, however much you have recorded on the hard drive. I fail to see the logic of this default setting.

On the V+ I had loads and loads of daily episodes of Mash and never once was one deleted. On V+ if the hard drive got full, it would by default delete whatever progamme was the oldest recording, though I think there were other settings.

I never had any problem with the display on a V+. The Tivo seems just as slow (sometimes VERY slow). Presumably with development the V+ problem at midnight could be overcome

Re: General TiVo Discussion Part 3
 

I agree to an extent, but on the other hand, you don't necessarily want/need your hard drive filling up with countless episodes of the same programme.

This is exactly how it works with Tivo too.

Re: General TiVo Discussion Part 3
 

Couldn't agree more.

Cheers

Grim

Re: General TiVo Discussion Part 3
 

Not true, they are marked for deletion when room is needed. I've had 2 programmes on my TiVo marked for deletion for 4 weeks now ;)

Re: General TiVo Discussion Part 3
 

I can only repeat what I have already said. On my TiVo, unless I manually change the setting for each series, only 10 episodes are kept and the oldest is deleted irrespective of how much of the hard disc is used. I fail to understand the need for this default setting.

I will not repeat this anymore however many people accuse me of lying.

Re: General TiVo Discussion Part 3
 

Your right it is the default setting that's why I change it on all my series links. There job jone no need to worry about it not recording shows now. The V+ has so many short comings there is no point in developing it further.

Re: General TiVo Discussion Part 3
 

And if you re-boot the box they will become un-marked :)

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

Please link to a post where anyone has accused you of lying about this.

---------- Post added at 22:38 ---------- Previous post was at 22:38 ----------

Exactly.

Re: General TiVo Discussion Part 3
 

Post 471. Matter closed

Re: General TiVo Discussion Part 3
 

TiVo now has this version of the YouTube app via the menus http://www.engadget.com/2012/01/11/u...treaming-hand/

Obviously doesn't have Netflix yet, and the one in the Apps folder is still the original one

---------- Post added at 10:30 ---------- Previous post was at 10:16 ----------

Just to add, it's being rolled out at the moment, so may not show up for everyone immediately, but you will get it ;)

Re: General TiVo Discussion Part 3
 

Thanks Ben.

Re: General TiVo Discussion Part 3
 

New version of YouTube has hit Ipswich, much better! :)

Re: General TiVo Discussion Part 3
 

Yes l have to second that opinion.

Re: General TiVo Discussion Part 3
 

Got it here. But although you are logged on it will not show videos from your playlists or favourites if they are set to private. Will work set to unlisted. So app not quite perfect.

Re: General TiVo Discussion Part 3
 

When I am searching on the Youtube app, i would like to be able to use the remote keys like you would be able to on a mobile phone 'non-predictive' setting when sending a text (or even better predictive text)... annoying you have to scroll up and down to plug in the letters... don't suppose that's on the new version?

If not would those who have influence send the idea the techs' way :)

Re: General TiVo Discussion Part 3
 

Use TiVo search then select YouTube results from the bottom of the search results list.

Re: General TiVo Discussion Part 3
 

Had to reboot 3 times since I got home from work. I player freezing, slow unresponsive menu, beginning to suspect been delivered a hunk of junk:mad: You tube not working either!

Re: General TiVo Discussion Part 3
 

l am going to cheer you up now and say l have none of those problems so perhaps there is a untoward problem somewhere Henke.:)

Re: General TiVo Discussion Part 3
 

Your posts always cheer me up Den:D I'm not that bothered tbh, Mrs Ghost is trying to watch the syndicate on I player :confused: don't even know what that is. Only really watch Walking Dead and American Horror Story, both of which have finished:( and the big games on Sky. Just been hugely unimpressed since installation, we all have. Had loads of Internet problems too since "the upgrade":(

Re: General TiVo Discussion Part 3
 

I agree with Den. There has to be something wrong as mine is similarly un-affected by constant re-boots and lock-ups.

Re: General TiVo Discussion Part 3
 

Thirded, FWIW. You should report it.

Re: General TiVo Discussion Part 3
 

Same here - I think I have had one reboot in a year!

Re: General TiVo Discussion Part 3
 

^ That's less than me :(

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No issues here in a very long time. Seeing as I am in the TIVO discussion area I would like to state that I think TIVO rules all. (SHAMELESSLY RIPPING OFF SOMEONES ELSE'S JOKE/WORK) If it cooked, cleaned and performed and certain other functions I would have no need for women in my life:-DDD. TIVO all the way for me, when i go to friends, family or parents I find it difficult not tell them to use any functions we have and which are not available on SKY. I.E - FRIEND "I like this actor" ME "oh, just use wishlist, it will record all there films/showings.....oh no, you cant)

Re: General TiVo Discussion Part 3
 

i have to agree.

The V+ has been relegated to the kitchen and I find it really frustrating to use now.

But then I always felt a bit that way having been a Tivo Series 1 user.

Re: General TiVo Discussion Part 3
 

Two new apps added to apps section.

Football Quiz.
Deal with it.

Re: General TiVo Discussion Part 3
 

Good day to all

Got Tivo booked in for installation next Thursday - any questions I need to ask while he's there ?? Anything else I need to be aware of ?? The guy on the phone said they supply the HDMI lead - is that correct ??

Re: General TiVo Discussion Part 3
 

Yep they do

Re: General TiVo Discussion Part 3
 

Thanks Henke - anyone got any other advice re questions i should be asking ??

Re: General TiVo Discussion Part 3
 

Make sure the installation engineer checks power levels before leaving, a too strong/weak level will affect Tivo features and Tivo is sensitive to needing to be in the correct range. My Tivo needed an attenuator on installation to reduce the signal power input level and has been fine since. But if something like this is required and not checked you will have trouble with features like on demand.

Re: General TiVo Discussion Part 3
 

Is TiVo not supposed to go above 52?

Re: General TiVo Discussion Part 3
 

Just get use to it. If you have a V+ it works in different ways.If you have not had, one then I am sure you will get on with very well. The main complaints are the "lack" of certain V+features. Which some people love & some people feel are a outdated. Each to their own :p: I have always found the installers to be more than helpful - perhaps I`ve been lucky or its just the shotgun I carry when they are here !!!!

Problems using it, look on this forum bet the answer is here!

Re: General TiVo Discussion Part 3
 

When Tivo is first installed, it takes a couple of days to download all the stuff. During that timer it may act slowly and not everything is available.

You may have to adjust your TV picture. Even then, mine took a week or so during which the quality of picture improved. Cannot explain why.

Is the TiVo power levels different it's not 55 the max but 52?