Re: Is the TiVo charge now £3 per month on all TV packs?
 

I personally wouldn't sign to any pay tv provider for 18 months , many changes can happen in that period.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

It's a bit long term, and admittedly longer than I'd like to commit however with the right offer or sweetener Virgin could change my mind if I decided to leave. I'm sure there are plenty in the same boat.

On a separate matter, which nobody else but Muppet will understand, my wife also asked the rep in Dixons which TV was the Smartest! I just remembered that now whilst typing.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well put. I will stick with my V+ until such time as it is a totally free replacement. Still not convinced that Tivo is worth around an extra £100 over the 18 months of the contract, for the use I, & I stress ,I would get out of it.

However a big thank you ( Virgin that it) for getting rid of the blue halo.:)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

They have lost my custom after 5 years, off to Sky who are saving me £22 per month and am getting extra channels for that too.. TiVo or no TiVo, it's all about saving money for me am afraid for now.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Out of interest, the press release linked above about the tickle, states:
Yesterday 500gb Tivo was £49.95 activation, no install cost.
Today it is £49.95 install cost, no activation cost

How exactly is that saving anyone £49.95? It is exactly the same overall price and saving you precisely nothing.

People previously reported getting V+ moved to another room for free (with no £6.50 additional charge) - is that still available to existing customers? If you had more than one service added as an existing customer, does the £49.95 include everything that needs installing, or does that only cover the Tivo and you then get charged another install cost as well (which was only £40 yesterday and has gone up to £49.95 today!!). And V+ no longer appears as a box option - has it now been retired for any new installs?

Many thanks

MrB

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Some good points. I'd still like to know if I cancel my services with Virgin today, how long will I have to wait to be classed as a new customer to get TiVo 500Gb and installation for free? Can I cancel to today, then call back tomorrow as a new customer? Would I need to wait 30 days first?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I don't even think its 30 days. I am sure you have to wait 90 days.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That's a long time to go without TV and broadband!

I've had a look through the T&C's but can't find the offical company line on this:

http://shop.virginmedia.com/the-lega...es.html#ending

Can someone in the know, no offence meant to you at all Stephen, post a link to something showing how long you have to wait, once you cancel services with Virgin, before you can return as a "new customer"?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Can someone explain this to me please?

I have ordered TV M+ and 500GB Tivo which is being installed next Tuesday. I had to order on the telephone as the online system wasn't offering any suitable installation dates. I have already been charged a £49.50 activation fee for the Tivo box and am due to pay £15.50 per month ongoing.

I have just gone through the motions of ordering the same package on the website and it is now priced at £49.95 one off cost, then £3.00 per month.

Is there any reason I shouldn't phone to cancel and re-order at the much reduced ongoing rate?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

It can't be £3 a month, that would be if you already had M+

It's either £9.50 on top of a phone line or £15.50 if that's the only service you are having

Re: Is the TiVo charge now £3 per month on all TV packs?
 

[IMG]http://img703.imageshack.us/img703/7...10929at172.png

This is my order.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Because you've already placed an order for TV M+, the online system is picking that up and offering you a TiVo upgrade onto of your 'existing' M+

This is what you should be charged http://shop.virginmedia.com/digital-...ze-m-plus.html

Re: Is the TiVo charge now £3 per month on all TV packs?
 

There is no way it could know I have already ordered M+ because I ordered by telephone and also when I got this online quote I gave a false address.

I assume there must be a glitch in the new offers system.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

If its a TIVO your after just ring them and select thinking of leaving VM and see what they can do for you , seeing your not contracted.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I already did 2 nights ago when I was looking into joining SKY. Went from customer services to retentions but didn't receive any offers.

It's not that I'm desperate for TiVo I'm just desperate for Virgin to offer long serving loyal customers, especially those out of contract that can leave at anytime, really good deals that not only rival those offered to new customers but actually better them.

I can see the appeal to Virgin offering free TiVo and free installation to lure a new customer. I'm just surprised they don't see an equal value of offering out of contract customers the same deal to secure their custom for a further 18 months.

I posted proof earlier that I pay £175.00 per month to Virgin, which is £2100.00 per year. If I call Virgin to say I'm out of contract, thinking about going to SKY however if you give me a free TiVo box and free installation I'll stay and agree a new 18 month contract, I'm sure Virgin wouldn't agree. For the sake of £49.95 Virgin could lose a high income loyal customer.

I'm looking forward to this tickle thing next month. I really think there is value in Virgin contacting out of contract TV customers offering free TiVo and free installation. I'm certain that there is not too many new customers joining Virgin who'll be paying the same kind of money as I do each month.

I shouldn't have to contact Virgin asking them to convince me to stay, Virgin should contact me. So tickle me next month Virgin, make me feel like a valued customer. Show me you recognize my worth and value as a high end customer and bend over backwards to offer me a deal I can't refuse.

Forget new customers, it's us your loyal long serving customers who have helped you get to where you are today. Don't forget us when you are clashing out the freebies and deals.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Totally agree Chad, I've cancelled mine and went to Sky as Virgin removed some discounts we have been getting for about 2 years with no warning increasing the cost around £13 per month.
Pricing the package I have with Virgin, I can go to them as a new customer for around the same cost, and I've been with them around 5 years.
As I stated earlier, am joining Sky on their friend and family discount code for 12 months, saving £22 per month on what I was paying Virgin, and that now gives me the Sky Movies package too which I didn't have with Virgin.
My partners mum has also done the same, she is saving a good few quid too, though the Virgin retentions team tried their best to keep her, offering free TiVo install etc.. which they are doing to new customers anyway.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

WOW that's a lot of cheddar!!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

If by cheddar you mean crazy ranting, then yes it's a lot:D

Maybe if I post my customer reference number, someone from Virgin can give me a call and tickle me stupid:erm:

I need to stay off the energy drinks and pain killers.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Re: Is the TiVo charge now £3 per month on all TV packs?
 

So in fact it's not free because all they have done is swapped the activation fee and installation fee around for the 500GB box as Existing customers still pay £49.95 but this time for Installation.

And the 1TB box is £49.95 PLUS £49.95 for Installation which comes to £99.90.

Also in the small print - Additional box fee of £6.50 per month may apply.

Read very carefully before you buy.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The free installation offer period ended. The new price for all paid installations is £49.95. There is no activation fee any more for the 500gb TiVo.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Like i said Virgin have just swapped it around, free activation and £49.95 installation fee.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not quite as installation was £40 before so its a 25% increase.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

This is quite silly and very naughty advertising from Virgin. Why don't companies just be truthful upfront and say the amount is X (including install fee's etc).

I phoned up about a week ago to ask how much Tivo would be. After speaking to two Indian gentlemen they told me it would be £79 for a Tivo box, they would move my V+ for free and no extra fee (apart from the £3).

This new and improved price means I pay £20 more for an install and potentially have to pay £6.50 a month more.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

From the new deals it looks like the end of the V+ box, so TiVo is the only PVR you can take now if you don't already have one.

Are the VIP packages the only deals where you don't have to pay £3.00 for the TiVo PVR?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes and could the £3 per month for tivo ever be scrapped for people on TV Xl ?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The way Virgin keep dropping the price of TiVo, it won't be long until they are paying people on TV XL £3.00 per month to take the service:p:

In all seriousness I can't see the £3.00 charge lasting too long. TiVo is no longer a premium product. As of today they are giving 500Gb boxes away to new customers for no charge whatsoever. Free box, free installation. Was the V+ box ever given away so cheaply?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just tried http://shop.virginmedia.com/existing...ox-prices.html and can't see how you can select the 1TB Tivo ??

---------- Post added at 09:10 ---------- Previous post was at 08:32 ----------

Hmm, just phoned up, the nice Indian lady said I can move my existing V+ box but that means I then pay £99 install fee not £49 (I want the 1TB box)

In the text (http://shop.virginmedia.com/existing...x-upgrade.html) it says

But she insisted it was £99 as my existing V+ box would mean the Tivo was a second box. Really confused now :erm:

Also, she said it would be £6.50 extra for a second box, until I said someone else said I could have it for free, then she said they could do it without the extra monthly fee.

Really not very clear from Virgin media, quite annoying really.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

http://www.cableforum.co.uk/board/11...l#post35307483

Get on the phone and fill your boots ladies and gents.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The 1TB box is £49.95 activation and £49.95 installation so will cost you £99.90

It's the 500GB box that costs £0 activation and £49.95 installation

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Thanks Ben, I was getting confused with the free activation/installation prices. I wonder where the £79 price I got a week or so came from?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes. They've just re-jigged their marketing to emphasise the Free TiVo but overall nothing has really changed. Most new customers were getting a much better deal on V+ or TiVo last month - £49.95 activation, free installation, 6 months half price TV and a £30 to £60 credit on their first bill.

---------- Post added at 12:29 ---------- Previous post was at 12:10 ----------

The £3 charge is now immaterial for any new customer that wants a DVR since the only option is TiVo. The best way forward would be to gradually increase the cost of TV XL with a V box, V HD box or V+ until its matches the TiVo price thus allowing existing customers to upgrade to TiVo at no additional monthly cost.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

This could be one Virgin Media idea's to migrate everyone to Tivo or they could still scrap the £ 3 per month for tivo.
http://paidcontent.co.uk/article/419...tv-explosion/#

Re: Is the TiVo charge now £3 per month on all TV packs?
 

lol at saying installations are free but yet they're charging an 'activation' fee.. what's the difference exactly? could I choose to have a TiVo etc installed and have it 'activated' in a few months time? I doubt it. More smoke and mirrors from a large corporate.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Ring up and ask recently i got free activation and installation,plus a deal that made it cheaper then my old one, new 12 month contract though as with any deal offered.

Worth ringing if you are interested.:)