Re: Superhub Firmware Beta Test
 

After a question I got answered the otherday apparently were waiting on Firmware 27 and thats not even in beta yet :rolleyes:

Re: Superhub Firmware Beta Test
 

Can you buy your own modem cause I can do without the wireless?

Re: Superhub Firmware Beta Test
 

No

Re: Superhub Firmware Beta Test
 

You will have to wait for modem only mode.

Re: Superhub Firmware Beta Test
 

Was meant to go out to all customers this month after Beta testing it last month but as usual it got delayed. Beta testers are meant to be getting it in the next week or so (if what they posted about 3 weeks previously was correct) so I'm guessing if that goes well everyone will get it in July, but I wouldn't be surprised if I am posting the same thing again at Christmas knowing VM.

Re: Superhub Firmware Beta Test
 

Whats that a new modem there bringing out?

I've got the Superhub at the moment and I'm getting constant disconnects when gaming online via homeplugs. I never had this problem with my old modem. I've had the superhub about a week now. I upgraded from 50 to 100meg.

Re: Superhub Firmware Beta Test
 

It is a firmware upgrade coming out shortly that will enable the hub and the Superhub to be used as a standalone modem.

The is a 2nd Superhub coming out later in the year that will be offered alongside the existing Superhub with no option to choose one over the other.

Re: Superhub Firmware Beta Test
 

Well, superhub can be run with only the modem side functioning (aka bridge mode/modem mode) but the proper firmware is in alpha stage - not even a beta rolled out to the 100 or so testers who signed up, of which I am one. Chances are it'll be a couple of months before it's out properly.

I often feel VM have gone the long way round, by exchanging a fully-functioning 100Mb capable modem for a modem/router with the router side switched off annoying swathes of customers in the process, but that's probably just me...

Re: Superhub Firmware Beta Test
 

I hope I can get my old modem back it worked like a dream this superhub is one big headache. Very frustrating when you spend money getting your connection the best you can.

Re: Superhub Firmware Beta Test
 

Very frustrating for me too.

Im going to be very blunt.... The superhub is pish.

Simples

Re: Superhub Firmware Beta Test
 

If in trouble go straight to the top man I say or so I was told...

Re: Superhub Firmware Beta Test
 

I`m sure I read thread where you totally denied this or did I dream it?

So is it still Netgear?

Re: Superhub Firmware Beta Test
 

I said that the VMNG300 will never be manufactured again.

I have not denied that we are getting a second Superhub which will be supplied along side the existing Superhub with the same case and O/S but manufactured by another vendor to ensure we never have a shortage of stock.

as the vendors name has not actually been officially released the manufacturers name is open to conjecture because until then it is business sensitive information.

Re: Superhub Firmware Beta Test
 

It's a great modem the vmng300, does upto 100meg doesn't it?

Re: Superhub Firmware Beta Test
 

It is no longer officially supported for 100Mb and it may fail due to the upcoming changes by which time modem mode will be available on the Superhub.

Re: Superhub Firmware Beta Test
 

I see you've lost me lol, modem mode?

Can it go faster than 100meg then? What can the superhub handle?

Re: Superhub Firmware Beta Test
 

The Superhub is awaiting a firmware upgrade which will give you the ability to switch off the router function and use it purely as a modem with your own router, and it can run up to 400Mb potentially.

Re: Superhub Firmware Beta Test
 

Ah ok cheers.

In my experience the superhub either doesn't like homeplugs or the ps3..

Re: Superhub Firmware Beta Test
 

I've seen other reports of problems with homeplugs on the Superhub. Mind you I've seen reports of problems with just about anything and the Superhub....:erm:

I lent my son some 85Mbps ones (should do ~ 30Mbps) for a laptop feed as WiFi was abysmal (he has a Superhub so what would you expect) and they were very poor yet they were fine when I last used them on ADSL. He ran ethernet in the end - well OK to be more accurate he conned some ethernet and time from me.

Re: Superhub Firmware Beta Test
 

I currently do that anyway (just turned off wireless) and despite the warnings have had no problems at all.

Re: Superhub Firmware Beta Test
 

And to balance it, mine works fine with homeplugs lol

Re: Superhub Firmware Beta Test
 

Basically it works when it wants to it's work fine now...

Re: Superhub Firmware Beta Test
 

Well thats another deadline they have missed, 3 weeks from their last announcement is up today. There has been no update whatsoever as usual even to inform us of another delay.

Re: Superhub Firmware Beta Test
 

So, so glad I didn't wait for the bridge mode rollout.

Re: Superhub Firmware Beta Test
 

And the wait continues... R27 sounds a lot like the iPad 2 jailbreak - a load of hot air!

Re: Superhub Firmware Beta Test
 

I would not be surprised if you are right about that.

Re: Superhub Firmware Beta Test
 

I suppose the difference is, at least fresh out of the box the iPad 2 is free of glaring errors which seriously cripple the alleged functionality. And I say this as someone who wrote this about the first one. :D

Re: Superhub Firmware Beta Test
 

An update has been posted on the Community Forum http://community.virginmedia.com/t5/...-11/m-p/561331

Re: Superhub Firmware Beta Test
 

What a joke, why do they wait until over a week after a previous deadline they set before saying its going to be another 2 weeks. Why don't they just tell the truth and say they haven't a clue when it would be ready.

I would let them off if they gave us regular timely updates about the delays but its the fact they just go silent for ages when they miss a timescale they have set. They must have known by the 3rd week it wasn't going to be released, why wait until 2 weeks later before giving an update.

Re: Superhub Firmware Beta Test
 

Maybe the 14 year old they've got hacking the firmware together discovered girls?

Re: Superhub Firmware Beta Test
 

That or they are trying to source parts for the broken down Commodore 64 he's been using. :D

Re: Superhub Firmware Beta Test
 

In the words of a younger Robert Plant...

https://www.cableforum.co.uk/images/...2011/06/12.jpg

Re: Superhub Firmware Beta Test
 

how do u know its a male?

Re: Superhub Firmware Beta Test
 

Where does he say anything about male? Girls can discover girls too.

Re: Superhub Firmware Beta Test
 

Where did I say anything about human?

http://www.kwikbreaks.webspace.virgi...mages/ahhh.jpg

Re: Superhub Firmware Beta Test
 

Nice blast from the past, but was it actually Plant who spoke the words? It sounded more like a 'Radio Announcer' ;)

Re: Superhub Firmware Beta Test
 

Re: Superhub Firmware Beta Test
 

Hot air? I think not. Patience, my friend.

Re: Superhub Firmware Beta Test
 

What was originally known as Bridge mode was targetted for release in mid-May. Changing it's name to Modem Mode and/or R27 (or is it now R28?) doesn't change the fact that it's very, very late. There was a way to do it using ssh but they closed that off; if only they could produce 'official' features at the same speed.

Re: Superhub Firmware Beta Test
 

We shouldn't need patience, we shouldn't even need bridge mode, we should have got a decent hub with a router at least on par with the dlink615

Re: Superhub Firmware Beta Test
 

I should have prefixed my post with [OT] as I was referring to the iPad 2 JB
Appologies for the confusion.

Re: Superhub Firmware Beta Test
 

Spot on. That would have been my preference.

I eventually lost patience and any confidence that the next firmware release when it eventually arrives will fix the router side. OK I will be able to bypass it with modem mode but why should I have to run an oversized modem with a very strange connector arrangement making it even more awkward to site.

Re: Superhub Firmware Beta Test
 

No doubt designed by the same 14 year old who is trying to write the firmware. :rolleyes:

Re: Superhub Firmware Beta Test
 

Yeah, having the port status lights on the back is cheaper to manufacture but makes no sense from a visibility standpoint. Better to have even cheaper "no-light" gigabit ethernet ports if it's going to be on the back of the router.

Re: Superhub Firmware Beta Test
 

Looks like you can now apply to be part of the R28 beta: Link

Re: Superhub Firmware Beta Test
 

Please can someone give the date when the Superhub was first available to consumers? I understand it was alpha tested by staff beforehand but I'm curious to know when it got installed to customers.

Many thanks.

Re: Superhub Firmware Beta Test
 

They offered it for beta testing to a select customer base late last year. Don't quote me on this but I believe the general release was the new year.

Re: Superhub Firmware Beta Test
 

Are you referring to the fact that 100Mb was available to a 'select customer base' due to only certain areas having that service offering at the time? Or do you mean that hardware 'beta testing' was happening, with customers, before 100Mb was available to order?

Re: Superhub Firmware Beta Test
 

Superhub was released (onto 50mb) I believe beginning of December last year, then onto 30mb and 100mb as the services became available.

Re: Superhub Firmware Beta Test
 

Excuse my referencing, the 'select customer base' being the 100mb triallers.

Re: Superhub Firmware Beta Test
 

The launch of 100Mbit and the SuperHub onto 50Mbit happened at the same time in December

All new products are trialled before launch, the SuperHub was no different

Re: Superhub Firmware Beta Test
 

In the case of the superhub surely you mean LUNCH. :D

Re: Superhub Firmware Beta Test
 

Now I got to say you executed that pretty darn well :D

Re: Superhub Firmware Beta Test
 

That probably explains the farce that has become of the firmware updates or should I say lack of :)

Re: Superhub Firmware Beta Test
 

Tbh I dont understand how VM can expect anyone to take them seriously anymore when they have made such a massive cockup. If a manufacturer did this such as D-link and you had purchased the hub, they would have either recalled all the products, discontinued them or risk the company going down the pan. How can you expect somebody to buy a product (yes I l know it is free) and then download updates for months on end to get it half work properly? BT must be laughing their asses off.

Re: Superhub Firmware Beta Test
 

I doubt they are. The BT HomeHub 3.0 has problems too. Maybe not as bad but port forwarding is a known problem on that hub and similarly the fix is not very forthcoming.

Re: Superhub Firmware Beta Test
 

Thanks for the confirmation.

Re: Superhub Firmware Beta Test
 

Anyone noticed how many views this thread has? 28000 right now, I don't know how much VM saved by bodging this but it can't be worth it considering the amount of customer dissatisfaction, mine was crashing every three days and after years of trouble-free Tomato+Linksys+SACM usage it was quite difficult to take, if it wasn't possible to link the hub to my router again and disable pretty much everything but the modem I'd have been forced to jump to BT just to have some kind of stability. Whoever was responsible for this deployment should be sacked.

Re: Superhub Firmware Beta Test
 

Completely agree dude, I don't know how they are managing to keep their chin up atm and put a positive spin on things everytime they botch a firmware release

Re: Superhub Firmware Beta Test
 

Unless this gets rolled out on Monday, they will have technically missed yet another deadline. How many are we up to now? Must be at least 4.

This better be something special after all the delays.

Re: Superhub Firmware Beta Test
 

Perhaps UK ISPs in general need to suck it up and stop making crappy proprietary devices then. They need to remember they're in the business of leasing lines and providing a service and that it is not their job to be interfering with modem and router production, something they really don't know that much about. Leave it to the professionals!

At this point I consider the superhub a complete loss, an abject failure. Even if it is somehow completely turned around (highly unlikely) it's too little, too late.

Re: Superhub Firmware Beta Test
 

I thought Netgear manufactured the Superhub ?

Re: Superhub Firmware Beta Test
 

Correct, it's a mildly modified Netgear CG3100D.

Re: Superhub Firmware Beta Test
 

Well thats another deadline they have missed, wonder how long they will take to tell us about the next delay.

Re: Superhub Firmware Beta Test
 

Correct; at the behest of VM, a modified version of one of their regular products with problematic custom firmware. IMO that counts as a VM proprietary device, since it wouldn't have been made without their input.

Re: Superhub Firmware Beta Test
 

Just wait for it. It will come when it is ready.

Re: Superhub Firmware Beta Test
 

Duke Nukem Forever?

Re: Superhub Firmware Beta Test
 

It should have been ready before releasing the Superhub, I know I will get a response from you saying your Superhub is fine but mine isn't and I want them to fix it. I understand that things get delayed what annoys me though is that VM don't bother to update their customers about these delays or if they do it is weeks after they have missed a previous deadline they set. Its not exactly difficult for them to keep posting updates to say sorry we are having an issue and its going to be another week or whatever.

I just want to be able to stream my music across the house without it stuttering which I could quite happily do before the Superhub came along.

Re: Superhub Firmware Beta Test
 

Ah, I knew someone would post it's "Coming Soon".

Re: Superhub Firmware Beta Test
 

Seems like this might be the right place to ask rather than starting a new thread. I've been interested in upgrading to 100mb for some time now but I have a reasonably complex network and some of the talk on the superhub has been putting me off quite a bit.

Have a DIR-655 linked to a 6 port gigabit Ethernet switch at the moment (which in turn links to various PCs, TV, consoles, a printer). The DIR-655 is set-up to use wireless N which in is being connected to by a DD-WRT flashed linksys router in bridge mode (which enables some other Ethernet connected items in a different part of the house).

The DIR-655 has some static IPs set up for my LAN, I am using dynamic dns, some limited port forwarding and VPN functionality.

...is any of this going to be a problem? I've read around but I can't seem to find details on the specific failings of the superhub that are causing people grief. Is it possible to dumb down the superhub and leave the rest of my network pretty much intact?

Re: Superhub Firmware Beta Test
 

dude, all of that is going to be a problem for the superhub, the thing will explode just trying to thinking about it

Re: Superhub Firmware Beta Test
 

Even without modem mode you can still run your DIR655 in the hub DMZ but you'll need to change the base IP range of the hub if you are using the default 192.168.0 range on your 655.

I posted some brief details on the steps needed yesterday and a search should throw up some more detailed instructions but it sounds like you probably already have a good insight in basic router setup so maybe that's all the info you need.

One thing that may screwup running that way is the VPN but the rest should be OK. I ran a similar setup with a WNR2000v2 until I blagged a VMNG300 and bought a 655 myself.

It looks like the r28 firmware trial may actually be close as they've now closed the signups for trialists. Mind you that might just be VM realising they need to do something and opening then closing trialist registrations was something so they did it.

I'd be inclined to wait a little longer til true modem mode is supported - that way it should be a trivial swapout.

Re: Superhub Firmware Beta Test
 

Dynamic DNS - no, at least I haven't found any means of doing it
Port forwarding - yes
VPN passthrough only, you can't terminate VPN connections on the Superhub

It has four ethernet ports, if you need more then you can simply connect your existing switch to one of them.

The wireless range is a bit suspect (at least according to some users), I don't see why you shouldn't be able to use your existing Linksys as a wireless extender though.

As far as dumbing down is concerned, what you really want is to use the SuperHub in bridge mode so that it just acts as a modem (albeit a rather large and awkward to position modem). Unfortunately that functionality isn't there yet (supposed to be available in a firmware update). What you can do (and what I and many other users have done) is to switch off as many features of the SuperHub as you can (wireless etc.) and set it up so that your DIR-655's WAN port is connected to one of the SuperHub's LAN ports and the SuperHub configured so that the DIR-655 is in the SuperHub's DMZ. Depending on your LAN's IP settings you may need to do a bit of reconfiguring of the DIR-655.

The idea is that all inbound traffic hits the SuperHub which simply forwards it all to the DMZ device, i.e your 655 which then does all the routing functions. Naturally you are double-natting but it does all seem to work ok. There is a nice set of instructions for doing this somewhere, and it's quite easy to do.

Good luck

Re: Superhub Firmware Beta Test
 

Thanks for the info. Sounds like it's possibly to get it all working as I'd like, but I'm probably not going to have a lot of fun doing it.

Re: Superhub Firmware Beta Test
 

Well, it is "coming Soon" :p: As for how soon? well thats another matter lol

Seriously though, there is movement behind the scenes with the firmware versions. I cant say any more than that but I can confirm that things are progressing.

Agreed that an official status update would be useful though.



Phi

Re: Superhub Firmware Beta Test
 

Seriously, Virgin Media have inherited a very bad habit from ntl: and CableTel before them - that of treating their customers like mushrooms [supply your own punchline]. It's nothing to lol about.

Bridge mode - now aka modem mode - was identified as a requirement as soon as "superhub" was imposed, and was supposed to be available in May. It's now July. An official status update is the very least that they should be offering.

Re: Superhub Firmware Beta Test
 

I tried to get the Twitter team to comment saying we are getting ignored on the Beta test forums. They just apologised for forum team ignoring us and said they had no information. Didn't say they would ask the forum team to update us.

They didn't respond when I said it was becoming a joke and the beta was originally scheduled for May and its now July.

I was close to ordering Tivo but I don't want to get stuck in an 18 month contract whilst this Superhub issue continues, unless it gets fixed soon. As soon as BT Infinity launches here I am moving to BT and Sky.

Re: Superhub Firmware Beta Test
 

I'm assuming you have intimate knowledge regarding the relationship between Netgear and Virgin and who or whom made what decisions ?

In reality no-one on here knows and even if they did they would not be able to say.

Re: Superhub Firmware Beta Test
 

Well it's a Netgear device and it runs firmware with VM logos. I doubt that Netgear produced it on the off chance that VM might buy it so therefore it seems pretty clear that it is a VM specified device manufactured by Netgear. What more is there to know about it???

As an aside the freebie router I got with my 20Mbps was a Netgear WNR2000v2 and the Superhub GUI looks a lot like a cut down version of that very basic router so it looks to me like a customised Netgear firmware rather than something developed from the ground up. It's obvious that the customisation involved a lot more cutting out of functionality than adding anything. VM want a dumbed down device because it's easier to support.

Re: Superhub Firmware Beta Test
 

Dates change and can be held up for a number of reasons. Just because they mentioned an expected date doesn't mean they can't delay the software release if they feel it's not ready to be publicly tested.

However of you go to BT and Sky lol.

Re: Superhub Firmware Beta Test
 

Bet you that never happens. It funny how many on here have said thats it i am off to "insert company here" but they never do :LOL:

Re: Superhub Firmware Beta Test
 

Before they had the Infinity product BT couldn't compete. With it they can so there could well be deserters. I doubt that BT customer support or freebie kit is any better than VMs though.

Re: Superhub Firmware Beta Test
 

OK, fine but that doesn't explain why they don't give us an update?

I am waiting for BT to roll out Infinity here first, unless the Superhub actually gets fixed before then.

Re: Superhub Firmware Beta Test
 

But they do provide a stand-alone modem and seperate homehub. So even if the homehub is as bad as the superhub, you arent forced to use it.

Re: Superhub Firmware Beta Test
 

I'm guessing that's because you can't get 3rd party all in ones that are compatible with Infinity like you can with ADSL2+

Wouldn't be suprised once/if you can, BT swap to combined Hub, like they do with their regular products

Re: Superhub Firmware Beta Test
 

Could be, but there are third party VDSL2 Routers already out there. BT probably want to keep people happy during the early stages of the Infinity rollout, a superhub style kerfuffle wouldnt be great for them. And early adopters are probably power users anyway, rather than the 'normal' users integrated kit is better suited to.

Re: Superhub Firmware Beta Test
 

Its a beta software, they don't have to give you an update at all.

Re: Superhub Firmware Beta Test
 

No reason at all why they can't nor won't, just because it's beta is a poor excuse, it's modem only mode hardly a fw rewrite!

Re: Superhub Firmware Beta Test
 

Guys guys, go down the CEO route, ignore the VM reps baiting you on here.

You'll have a beta firmware with Modem Mode within the week. Just fire off a structured email to them, no sarcasm etc - they are top people in high-level complaints and curiously take complaints of attitude and the like about their 'regular' contact centre/2nd line staff seriously.

Re: Superhub Firmware Beta Test
 

Going down the CEO route is not a valid option for this.

The Superhub firmware will get rolled out when its ready.

Re: Superhub Firmware Beta Test
 

Not necessarily - there can be a lot more disparity between ADSL and VDSL than there is between tiers on cable. You don't have to be a "power user" to want better than the 512Kbps which some get on long lines.

---------- Post added at 12:02 ---------- Previous post was at 11:57 ----------

I went through the CEO Office. One of my points was that the promised firmware upgrade was already very overdue and on past form I had little faith that it would fix the routing and WiFi problems anyway. I also pointed out that modem mode simply gives you an oversized and probably power inefficient modem so why not send me a proper modem if they had any left. I got a VMNG300 in the post.

Re: Superhub Firmware Beta Test
 

Draytek make the 2750 which is VDSL2 compatible. Unfortunately it isn't a multi WAN port product unlike some of their other routers. Personally I prefer multi WAN port Ethernet only routers and to keep any ADSL2+/VDSL2/cable modems seperate, just to bridge to Ethernet. I don't use my BT Infinity Home Hub 3. I know some people have complained that their OpenReach supplied Huawei VDSL2 modem has over heated (mine do appear hot). I read that the solution was to wall mount the thing and everything is fine.

Re: Superhub Firmware Beta Test
 

... and I got put onto firmware with Modem Mode.

Hope this helps.

Re: Superhub Firmware Beta Test
 

It's been discussed at length by VM employees and those who are generally highly technically adept. We know which original Netgear product the superhub is based on, and that it's more or less the same hardware in a custom case with VM branded firmware.

The firmware seems to be the cause of the many problems. I still have the inkling that if it is possible to reflash with original CG3101D firmware it might work correctly, but that with the original firmware it won't connect to the CMTS in the headends. VM are literally between a rock and a hard place.

The thing is, the solution would be to order a new batch of VMNG300s as a stopgap, but for whatever reason this hasn't been done, so a lot of people are in the situation where they get better service with an Ambit 256 on 20Mb than they would with a superhub on 30/50/100Mbps which IMO makes no sense at all. Badgering the CEO's office for a beta bridge mode on your superhub is such a drastic measure, and makes every tier of support below them look incompetent.

Re: Superhub Firmware Beta Test
 

I think those upgrading to either the 50/100MB services either do it because it just sounds good or they have a need/use for it, e.g. downloading large *nix iso's :D

When I got in touch with them, they we're fantastic, completely understanding of the issue and very willing to resolve it during the first phone call the end result got my VMNG300 delivered next day.

Nothing wrong with contacting the CEO/office as a paying customer you have the right to a certain level of service if it falls below what you deem acceptable get in touch with them, personally outside the 50/100MB dedicated team (who also recommended contacting the CEOs office), folk who I got in touch with we're less then impressive. :D

How's that working out for you,

Re: Superhub Firmware Beta Test
 

Is bridge mode working correctly for the smaller number of users that tested it? From what I saw in the Beta forums it worked fine but still needed a UI to turn it on or off, which should have been easy enough for them to do.

They did say at one point that getting bridge mode out was a priority before working on fixing the other bugs. Then a few weeks ago this all changed and they blamed the delay on them fixing these other bugs as well as introducing Bridge Mode. Why don't they role out a Bridge Mode update as that is better than what we have now and then work on the other bugs. Now if they roll it out and there is an issue (which is more likely as they are trying to fix everything at once) and they have to roll back we will lose Bridge mode in the process too.

Re: Superhub Firmware Beta Test
 

Modem Mode is working fine, it's nice to use my own kit again. Yes it is turned on and off in the Superhub GUI and supplies the uplink on port 1 of the Hub.

It's true 'Modem' mode, as in you obtain a new IP everytime you change/spoof NIC MAC.

I agree going down the CEO road is a drastic measure, however customers being treated with contempt in paying for service not being achieved in part by unsound hardware and various empty promises being made, aggravated by smart MOD edit remarks by VM reps who, I fully appreciate, are loyal to their employers, makes that a drastic measure that needs to be taken IMO.

On the back of this firmware flash, I've since gone on to praise VM to others who have actually taken the service so it's been to their good from a word-of-mouth perspective.

mod edit: Please do not try and get round the swear filter.

Re: Superhub Firmware Beta Test
 

> Yes it is turned on and off in the Superhub GUI

They've given you an update on the modified R26 with semi-permanent modem mode that went to the testers then. I declined that one as I would have had to do some work on my network to get it work, I was busy all that weekend and the timing was outside of my control.

What version number does yours show?

Re: Superhub Firmware Beta Test
 

r27t2.

Re: Superhub Firmware Beta Test
 

Interesting. I wonder why they never released that one - I'm guessing because they screwed up something more on the router side of things.