Re: 20 Mb/s to 30Mb/s free upgrade
 

So to sum up ..

Real link after product is launched = Good
Old link accidentally updated before launch = Bad

:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

In the simplest terms exactly right.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

any further news on release date

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ok time for masque to gloat?

I got some clarification on my 30mbit order.

superhub is not on the way, notes on my account state order is on bookshelf. :)

yes I will be waiting now until its officially back on VM's site before persuing this.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I see no reason whatsoever to gloat just good to see that they are aware of your intent to upgrade because of your attempt to order 30Mb, we have told you this all along that the order will not have been processed due to system restraints.

Once the upgrade has been released all you need do is call up as you already have notes on the account showing your interest, so a good outcome.

Re: 20 Mb/s to 30Mb/s free upgrade
 

This forum just gets better. People are now complaining about a free upgrade being offered to existing customers which will most likely work with existing modems and are going to leave for sky as a result who's speed is about half of what they are currently getting. Talk about cut of your nose to spite your face. I got 20mb which is very good and consistently get over 19mb. I am very happy to be getting a free upgrade. You don't get a lot for free so everyone should enjoy it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I do not think the 30meg will be available on current DOCSIS modems even though it can do that speed and more.

It would mean less bandwidth for other customers in your area.

This is solved by going over to DOCSIS 3 and giving you a SuperHub !

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will not work with existing modems

It is not free

It is still subject to FUP caps, traffic management, DPI, and protocol traffic shaping

For some people they will actually get a better, faster service by leaving and going to Sky or Be.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It is free. Instead of getting 20mb you are getting 30mb for the same monthly price.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But as there is a £30 charge it is not free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Same monthly price does not mean free. £30 activation fee isn't "free".

Even VM themselves never referred to the upgrade as "free" on the upgrade page before it was pulled. The only way to get 30mb for the same monthly price is to pay £30.

Charge ≠ free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Aside from the one off cost it is free. Seen as your monthly charge will not change.

Remember if you got 20mb installed recently you will have the superhub already so by my reckoning won't have to pay the £30. There for it's a free upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

My understanding is £30 = activation fee NOT the cost of the superhub therefore everyone will have to pay it regardless of whether they have the superhub or not.

I am more than happy to pay £30 to be upgraded.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Does anyone know when the official announcement is due? It should have been announced by now if it really was being launched on 1st Feb? right...?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Those that know can't tell

Those that don't know are guessing

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM have already said the announcement will be 1st of Feb.

FFS people, calm down.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No it shouldn't, they could announce it and say it's available right away.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think they will announce on the 1st of feb but some areas will take longer....although all areas now have 50mb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

There are lots more 20Mb punters than 50Mb, pushing a load of them over from 20Mb to 30Mb and, especially, increasing the upstream will put some areas already twitchy for capacity in strife.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Followed by more letters being sent out and more complaints from angry customers...

Re: 20 Mb/s to 30Mb/s free upgrade
 

So why launch a product that parts of the network cant handle?

Cant wait for all the "why cant I get the upgrade" threads on here! Or even better payment taken, hub sent out, but no upgrade till the area is done or even better "planned"!!!

Virgin cant win either way can they!!

Re: 20 Mb/s to 30Mb/s free upgrade
 

They could have done no upgrade, then would be no "why not me yet" and no "network cant handle upgrade".

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think the £30 charge is part of the reason...if people have to pay, less people will want to switch.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The reason they're doing it is to be competitve and stop people considering BT cable.

Re: 20 Mb/s to 30Mb/s free upgrade
 

They dont need to, they should sort out the network first and stop the churn.

Selling a product that will adversley impact the peformance of the network is crazy.

My 10Mb L connection has a upload below 300K, that is throttled to try to inprove peformace across my UBR. I am on SamKnows Ofcom testing so see that this is definetly happening.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So let me see if I've got this straight. I'm currently on 10MB. if I upgrade to this new 30MB (when available) I'll get the super hub for free ? Do I have to actually use it? I'm sure my current router (a Netgear wgr614 which I had to buy myself) is capable of 30mb. I don't like messing with something's that's working fine.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Modem is DOCSIS3 so needed yes, you get a router included.

You dont need to use the router, you should be able to plug yours into it.

But using the modem/router supplied will save power/space etc.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not read ALL 29/30 Pages yet...

Just had a email off Virgin

No £30 fee mentioned or SuperHUB?

What is the SuperHUB anyway?

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's nothing to do with the 30mb upgrade. It's to do with the faster upload speeds being rolled out to all tiers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Depends on your current modem, they would send the new one out, but if you have an VMNG300 you could keep using that.

Re: 20 Mb/s to 30Mb/s free upgrade
 

A one off charge of £30 is no barrier to a 50% upgrade in speed. The barriers that existed with an upgrade to 50megs was the now dropped need for a new contract plus an extra £8 per month plus the loss of any retention reduction.

VM are not giving out this upgrade out of generosity. I suspect the reason is that Infinity is rolling out at a pace and as this year progresses more of their customers will have a choice with FTTC available and for many customers at a higher speed than 20megs down 2megs up. For many including myself a genuine choice will exist on broadband with prospective 30megs down 6megs up for a comparable price.

As for the Superhub, it is to compete with Infinity's home hub. At the moment and judging by the hair tearing out exasperation caused to some Superhub users on the VM forum who are on their 3rd or 4th Superhub it looks like a low cost entry into into a mess of problems. For many it works OK but for those who find them problematic, nothing nor no end of engineer visits appears to help.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Of course VM is looking to keep it's userbase and indeed 30mb is more to compete with the growing amount of ADSL2+ providers. Indeed even in it's own offnet areas there are plans for faster broadband packages over the coming months.

Re: 20 Mb/s to 30Mb/s free upgrade
 

BT cable? is no such thing and VM are already competitive.

They have 50mbit and 100mbit services that beat BT. 20mbit incidently also puts BT to bed as typical BT adsl2 performance is not even 5mbit.

So 20mbit owns adsl services.
50mbit/100mbit own fTTC services, with the exception of upload speeds.
10mbit is double the typical adsl performance as well.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ok thanks, think I understand. The modem I've got is an NTL250 so guess i'd need the super hub thing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

He means BT infinity & in my area they are already offering speeds of up to 40mb download real world speed of 34.7mb & 10mb upload real world speed of 8.2mb.

The guy in the virgin media shop near me had a shock when he checked on the net & in his words said they kept quiet about that.

VM have been forced to upgrade 20mb to 30mb otherwise they would have had to reduce the price to be competitive.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I still dont understand.

VM do not need to make a low end product competitive with BT's flagship product.

So why do VM need to increase one of their low end products when their flagship product already beat's BT's flagship product?

Incidently its not to do with FTTC, as 30mbit still loses to infinity.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Look at it from a real world perspective instead of flagship to flagship. I have 20meg down and 2megs up and in a few weeks when Infinity reaches a place (cabinet) 50 metres from me I will be able to get at least 30megs down and 6megs up for the same money as my current VM offering.

At the 20meg tier VM will be inferior to Infinity and as they are comparably priced, Infinity looks to be a superior product.

You can think of the comparison as analogous with cars. If Infinity's flagship product is superior to and the same price as VM's mid range product, which one attracts interest from a value for money perspective.

If value for money is not of concern but bragging rights rule then VM wins hands down.

VM cannot let the 20meg product stay as it is because I would bet that there are a fair percentage of users on that tier who have no interest in 50 or 100 but might be tempted by more for same money from Infinity. BT are aggressively selling Infinity (where available) and not only supply and fit kit for free but will even waive install charges on new lines, if required.

The skirmishes are starting and the war for customers is commencing but judging by my experience with retentions, last week, VM are complacent. The rep checked Infinity roll out for my address and blanked everything I said as the roll out is weeks away. I will wait until Infinity is available and if they still have a no compromise attitude, then without compromise I will be gone.

Re: 20 Mb/s to 30Mb/s free upgrade
 

you have included line rental's and other factors into this?

infinity is barely available in 1/3rd of cabled areas at present and will only be available to just over half when their planned rollout is done.

I repeat my previous point, boosting 20mbit to 30mbit is pointless. if a customer is going to move because infinity is faster they will still move as 40 beats 30 just as 40 beats 20.

I am more inclined to think this has these 2 purposes.

1 - to tie people in to new contracts for upgrading.
2 - a way to get people to use the new superhub which will then make it easier to get them to upgrade to higher tiers in future.

To be honest you sound the type of customer I wouldnt want anyway, the type who is a mercenary with no loyalty moving around to wherever the best deal is at a time. These are the customers who force quality downwards. I have always considered retentions overly soft not the other way round. So you want more speed for less money regardless of how practical it is to supply it to you at that cost. However dont worry I am sure retentions will cave in to your demands and you will get what you want. If not the CEO office will.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's partly those two points, its also to compete against an increasingly competitive landscape as more and more areas become ADSL2+ and Annex-M enabled and more providers offer these services via LLU or WBC.

Obviously you would need to practically on top of an exchange to achieve 24mb d/s and 2.5mb u/s but believe it or not some people will still go to ADSL even when they live in a cabled area. This coupled with the increasing rollout of Infinity will be some of the factors as to why it's occuring.

Re: 20 Mb/s to 30Mb/s free upgrade
 

We were one of the first estates to be dug up and installed with cable and every single house can get a cable connection but some people still go with the likes of BT and SKY and receive less than 2Mb as we as far from a BT exchange as you can get.

You do wonder why they would go for the slower option when cable is available to them.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I know in some new builds estates that the services available are down to whomever the contractor chooses to partner with (in a lot of cases BT or Sky) This is an area that until recently Virgin have seemingly somewhat missed out on, but seem to now be doing about with their recently announced agreements with some of the more well known homebuilder companies.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I specifically asked the question when I called them back regarding my 30Mb order and was told the 30Mb upgrade does not tie you into a new lengthy contract.

Could someone from VM confirm that?

Re: 20 Mb/s to 30Mb/s free upgrade
 

if 30mbit doesnt tie you in I would be surprised as that breaks with past procedures.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Until everything is officially announced, it remains to be seen as you cannot even guarantee the terms and conditions on the page that was accidentally revealed will be the final T&Cs until it's set in stone. Would imagine re-contracting to not be the case though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks to what was NTL's gross unreliability in the past I do have a BT line (always had one) and ADSL.

Yes I have factored in line rental and included the VM line rental for a phone which I never use. When all costs are factored into the equation VM are losing competitiveness against other offerings.

Assumptions about my loyalty have you way wide of the mark. I have been on cable since Cabletel back in the days of analogue TV and dial up. I was one of the early adopters of the new fangled broadband so I have been with VM and its predecessors for years.

Apart from appallingly bad service often for months at a time, VM have twice allowed me to carry on paying much higher rental than was needed. I was an early adopter of V+. paid £150 installation and then £10 per month rental for 18 months whilst people paying half that install fee were rent free. They also put my ad hoc packages into a bundle at a reduction of £8 per month but months after the introduction of bundles. I had to jump through a number of hurdles to get a retentions deal which over time would have redressed the well over £200 they allowed me to wastefully give to them. That deal is now worth almost nothing due to deliberate erosion on VM's part.

In contrast BT call me every couple of years to review my costs and if applicable offer a deal which on the last change saw a call plan implemented that brought about a monthly saving of £100+ (we use the phone a lot).

A nil cost call plan is included in Infinity (UK calls up to 1 hour) which pulls their costs in line with VM 20meg. VM would only implement a call plan on their phone with loss of the remaining retentions deal plus a 12 month contract.

IMO VM are not a company that I would do business with if direct competition was in place. They have little understanding of plain English and through spin have distorted facts into some sort of alternative reality. Everything they do has some sort of gotcha attached to it and free as in the 20 to 30 upgrade is not a big deal but when something costs something (for any reason) free it ain't.

If I do not get a deal I am gone and if you had been through what I have endured over years you might think as I do.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I agree with you on they spin a lot :) and yeah their service leads a lot to be desired, I just made the comment based on its a simple take it or leave it, and if you dont like the price can go elsewhere rather then demanding they give a drop in price. VM will meet the infinity price for you, they always crumble.

Re: 20 Mb/s to 30Mb/s free upgrade
 

We were not a new build at the time the estate was 20 years old but we have tarmac pavements which will have been of benefit to the installers when laying out the ducting.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes, sorry about that, I did try cable, both 20Mb and 50Mb but the outages and performance degradations forced my hand to a considerably slower ADSL2+ service that has had downtime in the minutes in about a year, compared with VM's downtime which was measured in the weeks in about 8 months ;)

---------- Post added at 14:46 ---------- Previous post was at 14:44 ----------

For some people 2Mb is still quite acceptable. If it were just about speed Virgin's market share would be higher and they wouldn't have dropped their prices on their broadband products repeatedly.

Re: 20 Mb/s to 30Mb/s free upgrade
 

They could probably get 10Mb for a similar price.

Re: 20 Mb/s to 30Mb/s free upgrade
 

when is 30 meg/3 meg available ? why isn't 10 meg offer a free upgrade to 15 meg.

I think VM should be doing this way:

10Meg free upgrade to 15/1.5
20Meg free upgrade to 30/3
50Meg free upgrade to 60/6
100Meg 100/10
200Meg 200/20

Re: 20 Mb/s to 30Mb/s free upgrade
 

Back in character and posting silly posts again.https://www.cableforum.co.uk/images/local/2012/04/8.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

We know plenty of what you think in your dream world. Besides, anything below 20mb is on the non DOCSIS3 platform, and will therefore be kept at their existing tiers/limits for the foreseeable future.

---------- Post added at 15:20 ---------- Previous post was at 15:18 ----------

He's like Cable Forum's own Dom Cobb, creating his own dreamscapes and labyrinths. However he cannot peform Inception ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

When is 30Meg/3Meg is available masque ? is it available from 1st february ? I might downgrade from 50 Meg to 30 Meg and save me £5 a month off

Re: 20 Mb/s to 30Mb/s free upgrade
 

Personally if i were you i would stay on the 50mb as there are less restrictions & for a fiver you get 66% more speed

Re: 20 Mb/s to 30Mb/s free upgrade
 

Do you really want to pay the £30 activation charge as well for 30Mb that has been quoted throughout this thread.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Why not? He paid £75 for a superhub! https://www.cableforum.co.uk/images/...2011/01/15.gif https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

So i ordered 20Mb which will cost me £22 for 6 months, will be installed on 5th or 8th Feb, should be 30Mb/3Mb (as my area has already been upgraded for faster upload) by the time its installed.

Dont see the point of an install since i had cancelled virgin 6 months ago, all i need is the modem really dont even want their superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

For 20Mb service you have to have the superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

what upload is xl now? will my area Blackpool be able to receive 3mb upload?

Many thanks oracles :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

The upload for 20Mb is either 768k or 2mbit depending whether you have received the free upload upgrade yet. You will get the 3mbit upload speed if you have been upgraded.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Hey thanks for the fast informative reply, im a bit disappointed with my 300k i get now then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

What service are you on because they don't do 300K upload, not even on the older packages they used to do, if you are getting those speeds there must be an issue somewhere.

---------- Post added at 18:44 ---------- Previous post was at 18:37 ----------

Yeah but i'd prefer one of those black or blue ambit modems and use my own router.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Unless you are round here, where we get 300K upload!!;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

do they still offer a 300K upload? :confused: Or is the service that poor where you are?

Re: 20 Mb/s to 30Mb/s free upgrade
 

You downgrade/upgrade hell of a lot!
Is it not getting boring for you?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes! Advertised as 500K but throttled down to try to keep the network operating!

See the other thread about LE3 in Leicester.

And they are still trying to connect new customers to this saturated network!

Re: 20 Mb/s to 30Mb/s free upgrade
 

not really, the truth is i still on 50 meg for a long while now. i only joking about downgrade as i ain't stupid as it doesn't make any sense to downgrade from 50 meg to 30 meg and pay £30 activation fee and lose out 10% of speed, 15% of money waste.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Im in Blackpool area, and not sure why i only get 300k? is it a bad area for virgin bb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Why would there be a fee to downgrade? Any activation fee would likely only be charged at upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

because stupid virgin media still want £30.00 activation fee on either 30 meg, 50 meg and 100 meg. the only free of charge without activation fee is 10 & 20 meg only. bit daft really.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Surely you would only get the activation fee if you downgraded to 20Mb, then later upgraded to 30Mb?

That would be a decidedly sub-optimal series of events to decide to take.

Re: 20 Mb/s to 30Mb/s free upgrade
 

the offer was clearly stated for 20mbit users. So someone downgrading probably would just have the change in monthly fee's.

As I said its my view the charge is really for the superhub, but VM worded it so people think otherwise to boost takeup. Its also my view because of this anyone on 20mbit who already has the superhub will get the upgrade free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

This has also been my way of thinking. But I'm guessing they must be keeping 20mb for at least a while anyway - not everyone will want to upgrade or has a Shub. So there must be plans to have 20mb & 30mb running alongside each other for a while at least.
What will they name 30mb? "XL And A Half" ? :erm:

Re: 20 Mb/s to 30Mb/s free upgrade
 

They will of course run alongside each other for a while as not everyone will opt to upgrade. I would imagine once launched new customers will go straight onto 30mb though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So when you say a while, can you imagine 20mb eventually not existing?
In such a case, what will happen to those existing customers on 20mb who chose not to upgrade? Upgraded anyway but keep their normal hub? Upgraded anyway and eventually sent a Shub?

Re: 20 Mb/s to 30Mb/s free upgrade
 

They will remain on 20mb. The tier won't be removed from service, but as has happened to other tiers in the past most likely will become legacy in the long term.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So 20 becomes 30 (XL). I guess 20 is being renamed L then?
What will L become? M? Or are M users going to get upgraded to L? or are they going to be S?
lmao. ;)
Some renaming must happen eventually. Or are they really going to have so many active tiers and legacy un-named (so to speak)?

Re: 20 Mb/s to 30Mb/s free upgrade
 

No need for renaming, S, M and L all still exist, just some of them are not in live sales and are for legacy customers only. Obviously until you take a new package or contract your existing term would continue infinitely on a month by month basis until you chose to change it or VM decided there was a requirement to migrate.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I see. Out of curiosity, any idea what 30mb will be named then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will still be under XL but 30Mb.:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I knew you were going to say that lol. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

My view too, which is why I upgraded to 20mb a month ago and got the free hub.

So if your on a lower tier, upgrade before the 1st feb to get the free superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Or upgrade after the 1st feb and still get the free superhub

Re: 20 Mb/s to 30Mb/s free upgrade
 

....but with a £30 "activation" fee making it not free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There is just a little ambiguity on that though - only time will tell, but at present it looks possible that those phoning up to get the bump up to 30meg, if they already have the Superhub, may be able to get the bump up for free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

We will only find out when it is launched and we learn all the details.:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

it would not surprise me if VM think free does actually include a charge afterall they do not know English very well as proven in a few of their T&C

Re: 20 Mb/s to 30Mb/s free upgrade
 

Let me introduce you to full stops (.) and capital (ABC) letters .. oh and afterall, is two words ..

Sorry what were you saying ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Like we need a grammar cop. Leave it out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

He was criticising vms English .. it was a joke ...

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well i saw the funny side.

Re: 20 Mb/s to 30Mb/s free upgrade
 

:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

:rolleyes: Yeah, whatever.
It's just you have something of a penchant for nit-picky digs which tend to send a thread off into squabbling. Having a go at a corporate massive's printed and published material which should be tick perfect is fine in my book. Challenging someone's grammar on an internet forum as a retort is puerile and has been for as long as I can remember..

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's either that or I feel VM's retentions dept will get very busy next week.

I wouldn't have minded paying £30 for the superhub, but paying £30 for someone to press a few keys on a keyboard is another matter entirely.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There is no ambiguity whatsoever. The upgrade has not been announced and until such time as it is no-one knows who will get what for how much or whatever.

When it is finally announced then everyone will know what is available at what cost, if any.

Chill out peeps and wait.

Re: 20 Mb/s to 30Mb/s free upgrade
 

As you would be paying £30 to receive the Superhub and to have 30Mb activated I can see no issue because if you just wanted the Superhub you would be charged £75 for it so the Activation charge is a bargain.

Anyone chancing their arm with Retentions will be allowed to leave if they so choose or stay on 20Mb as they will have been warned not to allow free upgrades which will be monitored.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, yes, there is ambiguity, because Virgin Media put the order page up on their website for long enough for a lot of people to read it, but not long enough for anyone to go through the ordering process and report back on what actually happens.

VM has created the ambiguity. Honestly, clinging rigidly to the party line about 'the upgrade has not been announced' is a bit pointless when VM has been leaking it like a sieve. A little knowledge is a dangerous thing, as they say.

Incidentally, I'm off-net, this is all academic to me ... I'm perfectly chilled. Actually I'm finding the entrenched positions on both sides of this discussion quite amusing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There was a point in this thread when you could almost see where VM staff were told to toe the party line Chris speaks of, when they were clearly memo'd to deny anything if interrogated! Of course there's ambiguity. Some info was leaked but not all of it so some came to their own perfectly natural conclusions which no one can seemingly confirm or deny (though there's an awful lot of denying going on) - there's your ambiguity right there. There's no harm whatsoever in discussion of the what will's and what won'ts if and when, with a dollop of good old fashioned rumour mongering. If we didn't have the wherewithal to speculate and discuss what we know from the snippets of info gleaned from here and there, this thread would be less than one page long and a bit rubbish. The VM staff love this thread - it's had over 20,000 views so far and we've got another 5 days yet - fill yer boots!

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah they clearly toeing the party line, which is pointless as it was VM themselves that leaked it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And even if they were to cave in and grant for free, you can guarantee recontracting to be part of the deal.