Re: sky sports red button
 

I suppose the test will come when Sky have their next interactive content , just checked but there's no red button content on my Sky box now.

Re: sky sports red button
 

That is what i have said before as in why brief staff when it has launched:confused::confused:

Re: sky sports red button
 

If I remember correctly this was to be a two phase launch. Match Choice was part of the 2nd phase I think...

Re: sky sports red button
 

Yeah I think your spot on mate.

Re: sky sports red button
 

Well at the moment the 1st phase amounts to sod all.

Re: sky sports red button
 

Is the Red Button going to work on SkyNews

Re: sky sports red button
 

It doesnt seem to work properly on Sky Sports so i wouldn't hold your breath.

Re: sky sports red button
 

My mates got sky and the Red Button works ok on his box on sky sports he uses it often when i visit.;)

---------- Post added at 09:14 ---------- Previous post was at 09:12 ----------

Doubt it as the Red Button functionality was only negotiated for sky sports apparently!.

---------- Post added at 09:37 ---------- Previous post was at 09:14 ----------

Just been on the phone to virgin media to cancel both my tv and phone service over this the customer service agent told me yes sky sports Red Button is due to launch on virgin media but has not done yet and they do not know when it will.

So much for the vm employees on here who claimed it had launched when apparently it has not well done vm.:(

Re: sky sports red button
 

Yep have to say virgin staff on here seem to be at best misleading customers on here, if not out and out lying. Had a look on Virgin forum on Digital Spy seems the have no faith in the in the know crowd on here and seem to post no such lies/rumours.

Congratulations Richard for believing in better 

Re: sky sports red button
 

Hi Henksghost not so much believing in better sky bodged up an installation for me ages ago i am just giving up on pay tv altogether freeview will do me from now on.:(

Re: sky sports red button
 

Perhaps they are posting to the best of their knowledge, and trying to be helpful.

Calling them liars is totally inappropriate, and reflects more on your attitude than their efforts, imho.

Re: sky sports red button
 

Surely though if vm employees are posting more up to date info could be made available, after all it took me a call to customer services today to tell me sky sports red button had not launched,despite vm employees on here claiming it had.:confused::confused:

Re: sky sports red button
 

Imho it would be better for staff not to say anything about things that are coming soon, unless they know for certain that it is happening.
They are just setting themselves up for the sort of comments made by other posters who are obviously becoming very frustrated with them.

Re: sky sports red button
 

Could I just point out that a number of posters on CF repeatedly state that you can't trust anything a CSA tells you, and there has been a lot of confusion with the TiVo launch with contradictory messages from CSAs, and suddenly it seems what they say must be the source of all truth....:D

But that wasn't the point I was making - it was that perhaps the VM staff posting on here are telling us what they believe is happening, rather than lying, which, imho, is a foul calumny.

Re: sky sports red button
 

Mmm.. think i was referring to Virgin Media, your a clever man, you knew that right?

Re: sky sports red button
 

Virgin media has never had the red button so far,so how could you be referring to that.:confused:

Re: sky sports red button
 

[QUOTE=richard1960;35219366]Surely though if vm employees are posting more up to date info could be made available, after all it took me a call to customer services today to tell me sky sports red button had not launched,despite vm employees on here claiming it had.:confused::confused:[/QUOT

This

Re: sky sports red button
 

So did they accept your cancellation ?

---------- Post added at 10:45 ---------- Previous post was at 10:42 ----------

I work for VM and because of a few on here i will not post anything that has anything to do with VM, It not worth the abuse and bad abusive Pm's when you say something that the few don't like to hear or agree with and they know who they are ;)

Re: sky sports red button
 

Don't really understand that mate. As far as I can see there wouldn't be a problem if people posted fact. Seems to me though that none of these "insider rumours" actually bare fruit! Is it any wonder that your companies customers get angry. My God someone posted that cs had contacted them to say that they would add channels THIS YEAR! and it was greater as some sort of triumph by some. Let's face it nothing is coming to Virgin any time soon. Unless u count Arts HD announced 9 months ago

Re: sky sports red button
 

Well it has it now, but not for anything useful such as match choice.

Re: sky sports red button
 

What most of you want to know, is the red button still happening and if so when ?

Re: sky sports red button
 

That is a very wise decision, I am sure most people a very grateful for the technical help that staff provide and IMO that is what they should stick to.:D

Re: sky sports red button
 

Agree fully, Unfortunately there are a few who still see this site as a rant site and cannot post anything else other than that. You never see helpful posts from them, They don't join in the debate in other areas they just rant and rant and rant, Can get boring reading there posts in the end :LOL:

I understand customers get annoyed, hell i do some times but to rant about it for weeks and weeks must make them ill in the end. :rolleyes:

Re: sky sports red button
 

Had smoothy now going to the gym

Re: sky sports red button
 

See here a long post just posted a snip-it http://www.tivocommunity.com/tivo-vb...d.php?t=468512

"Red button functions will be more app orientated. By the time the 2012 Olympics start we hope to gave users an option of 24 different events VIA the 'BBCi app' - 2012
Multi files for Mum, Dad, Gran etc so only shows enjoyed by a certain family member will appear in these personal files.
Sky sports red button will not be available on TiVo until late 2011 early 2012 however will be available next month on V+ and V boxes."

Re: sky sports red button
 

Some time

---------- Post added at 11:52 ---------- Previous post was at 11:49 ----------

Some time back I was told by CS on the telephone that they were the LAST people to be told anything ie only told after the event ! ?

Re: sky sports red button
 

I have heard that before.

Re: sky sports red button
 

People actually take time to send abusive PM's about VM??? Wow, just realised why I haven't bothered posting in here for ages. That's quite sad actually, I feel sorry for ya mate.

Re: sky sports red button
 

Agree that is particularly sad .

Re: sky sports red button
 

I agree wholeheartedly would not take the time to send abusive PMs i would just cancel services myself as i have done now, i wll be saving over £50 per month by just having broadband.;)

---------- Post added at 14:18 ---------- Previous post was at 13:57 ----------

Customer service this morning said they had no idea when its happening.!

The only question i have is why did yeasterday VM people on here claimed it had launched when clearly it had not.:confused:

Re: sky sports red button
 

You should have downgraded your TV service to free M and waited of an offer to upgrade to XL for half price for 6 months to come along.

Re: sky sports red button
 

That would have meant keeping the phone line muppetman11,as it is i will use my mobile for calls (inclusive minuets) and freeview for tv i have decided pay tv is just not worth the effort or expense .:)

Re: sky sports red button
 

You may well be right , my main reason for having Sky is sport , without that I would be possibly making the same decision as you.

Re: sky sports red button
 

+1 Sport is the only reason I have pay TV.

Re: sky sports red button
 

l might have a go at Virgin but l will not knock any forum members its as simple as that.

---------- Post added at 17:03 ---------- Previous post was at 17:02 ----------

lets be perfectly clear that l do not rant but l have a opinion.

Re: sky sports red button
 

I never understand why people get in a rant here

1. I have only ever had helpful service from VM customer services within the limitations they are given

2. there are many helpful members here who do their best to keep us imformed about developments - sometimes they may not get it quite right - but we are often dealing with a developing situation

3. a major software-new-write is bound to have teething problems - they will get it right soon & in time for the cricket on 28th hopefully

Re: sky sports red button
 

Hmm the ciricket on the 28th is on sky sports 2 so which cricket on the 28th april will it be ready for then.?

As for teething problems that i agree can happen but why cannot we be told the truth.!

When sky sports Red Button failed to launch yesterday vm employees came on here stating it had launched only my call to customer services today revealed the truth why not be upfront.:confused:

Re: sky sports red button
 

The staff member involved should have checked his/her facts before posting simple, as I said earlier he/she set themselves up for the comments on this thread.

Re: sky sports red button
 

I agree but why say it had launched in the first place the first person i spoke to on customer service today agreed it had not launched as was claimed.

How hard can it be to check facts particularly if you work for said comapny.:confused:

Re: sky sports red button
 

Virgins communication needs to be much better because if they communicated better people would at least know something.

Re: sky sports red button
 

I would have to agree communications are poor.

Re: sky sports red button
 

On Sky , the Red Button is on Sky Sports 3 and 3 HD PGA golf with red button showing Euro tour , so its safe to say its not currently up and running on VM :confused:

Re: sky sports red button
 

Red button begins on the 28th no red button content until then. We will find out from then what we get and dont get

Re: sky sports red button
 

It's easy, but clearly she hadn't. There's been an article on the Intranet called "Sky Sports Interactive Available on Virgin Media" since yesterday morning.

Whether it's launched or not is moot, as there won't be any content published until next Thursday.

Re: sky sports red button
 

Well lets see what the 28th brings to us then.

Re: sky sports red button
 

I agree its definately not up and running.:mad:

---------- Post added at 08:51 ---------- Previous post was at 08:38 ----------

Really which content is that then? if its the cricket west indies v pakistan sky sports are advertising it as being on sky sports2 ie not on Red Button.

And as Muppetman11 has already confirmed golf is available today via Red Button on sky sports.:confused::confused:

Re: sky sports red button
 

Didn't the staff member say it had launched but first content will appear next Thursday? So how do you know it is wrong until you check next Thursday if it is working or not?

Re: sky sports red button
 

Hm i have been on the cricket on sky sports live website and on there it states the first match vm claim to have on the Red Button is on sky sports 2 anyway on the 28th april easy really.;)

Re: sky sports red button
 

Why are you having trouble understanding that the red button is not only for live sports? They could simply be supplementing the live match with extra stats, angles, highlights etc via the red button.

You seem to be like a broken record constantly going on and on that you have managed to find the listed match on SS2. So what? Go phone Sky and ask someone in their CS if the red button is for additional live content only. They can confirm that their red button service offers services other than live sports.

Re: sky sports red button
 

Thats not nice saying i sound like a broken record it thats what you think i am glad to be leaving vm,a mate of mine takes sky sports and yes the Red Button covers lots of functions.

I have found the match that vm company employees on here claim that is the first to be shown on Red Button either is lies or is not.:(

Lots of content on sky sports has been available online since vm have claimed have launched red button.

Re: sky sports red button
 

I apologise for causing offence.

Re: sky sports red button
 

That's a bit harsh , as a sports fan he's just trying to find more info re Sky red button

I thought you were going to Sky ? Was it for the red button ;)

http://www.cableforum.co.uk/board/35199770-post1.html

Re: sky sports red button
 

I can see where you are coming from Richard. I know how important the red button is to you for the cricket. I know that enhancements can get held up but VM really need to learn how to communicate these things better to customers and not give out timetables based on wishful thinking. I think you were told originally we would have the red button early in the new year.

Re: sky sports red button
 

It is about time Vm took on board comments made by customers about their poor communication, this has been a constant on these boards for as long as I can remember.:(

Re: sky sports red button
 

l totally agree with you about Virgins woeful communication and this is one of their biggest weaknesses at present, as l say they have improved in a lot of areas but this needs to be constantly ongoing for the future because you can bet your bottom dollar that Sky will not stand still and l cannot stick them because of a certain man called Rupert.

Re: sky sports red button
 

All I want VM to do is improve and it needs to listen to its customers , we are the ones that keep them in business. It is a real shame that the only way to a question answered about lots of different issues is to go to the CEO office, surely this is not the right way to do business.
Like you i am no fan of Murdoch, he has taken sport away from the average fan and made them pay through the nose.

Re: sky sports red button
 

Maybe I said what I wanted to say in the wrong way but I stick by my point that the red button launching is not dependent on the game actually being shown on SS2. I really don't see why anyone would keep on saying that again and again just to try and show that the staffers are wrong considering the game on SS2 itself could still use the red button.

As for me moving, I said if it was up to me then I wouldn't. For me personally, VM offer a superior product.

Re: sky sports red button
 

Sky sports red button is used on all Sky Sports channels , what Richard was trying to say was he'd checked the sky sports listing and couldn't see the use of red button.

http://www.skysports.com/story/0,19528,12943,00.html

Re: sky sports red button
 

I'm waiting to see if the red button will appear in about half an hour when football first starts on sky.

Re: sky sports red button
 

no red button yet :(

Re: sky sports red button
 

Face it VM didnt get the right deal and we wont get the full version when it does launch.

Re: sky sports red button
 

My worries are when are we are going to get and in what form, my suspicion is that we will get a third division type version.

Re: sky sports red button
 

Mate how many times. Virgin have confirmed the red button will start on the 28th before that we will not get sky red button on anything! Next saturday match choice will work :)

Re: sky sports red button
 

Red Button for TiVo had been confirmed - not until late 2011 early 2012!!

Re: sky sports red button
 

Thats ok mate none taken.:)

I guess i do feel a bit animated by the Red Button function after waiting for it to arrive on vm for so long.:)

Interestingly when i spoke to customer service the nice lady told me they had no idea when the launch would happen,my only problem has been that vm have not been very upfront but there you go.:(

Re: sky sports red button
 

We shall see next Saturday whether the red button is working or not.

---------- Post added at 10:43 ---------- Previous post was at 10:40 ----------

Thats disappointing to say the least as we were told that it was coming in July/ August time.

---------- Post added at 10:44 ---------- Previous post was at 10:43 ----------

Yes l totally agree with you as Virgins communication is very poor on this matter.

Re: sky sports red button
 

Detect some doubt in Denphone's posts re Virgin's ability to produce

Re: sky sports red button
 

l have doubt in some of Virgin vague press releases about the red but.ton as we still don,t know when we are going to get it and in what form

Re: sky sports red button
 

I have been told that Sky Sports Red Button will launch on Tivo Sometime in July.

Re: sky sports red button
 

Thanks media boy for your iinformation, one thing l will never do is to blame you or other helpful forum members for the information that sometimes never materialise or gets delayed.

Re: sky sports red button
 

I agree denphone most forum members on here are helpful and do their best.

Its VM i am more critical of though as a company for its very poor communication with us their customers.:(

Re: sky sports red button
 

Don't think people get angry at people who post. Think they're angry at virgin. My recollection is one of vague promises from CS then months of nothing. Think that's what causes the anger. Gradually virgin customers are getting sick of it and moving to Sky, who despite their flaws, DELIVER!

Re: sky sports red button
 

What irritates me most iabout Virgins is they say a date but then it never arrives.

Re: sky sports red button
 

Yes i know what you mean,but i would not mind things not turning up so much if virgin put out a statement letting customers know the reasons for any dealy,as it is they usually say nothing which obviously winds customers up the wrong way.

Re: sky sports red button
 

Some kind of date as you say would be helpful.

Re: sky sports red button
 

red button definitely not working on VM SS2 cricket this afternoon

( Hampshire v Warwickshire )

( thought they might test it today )(apparently not )

Re: sky sports red button
 

Lets hope the 28th brings us a little present.

Re: sky sports red button
 

There is no red button content on SS 2 now through Sky.

Re: sky sports red button
 

So....... When? Don't tell me I have to wait until the 28th??

Re: sky sports red button
 

Yep, it appears that you will have to wait a whole 2 days yet. Seriously man, I don't even think VM gave a date did they?

Re: sky sports red button
 

I don't know who said what anymore. I take most things on here with a pinch of salt, although in all fairness I do find out tonnes on this forum; whereas Virgin don't tell me very much at all.

It would be cool to have.

Re: sky sports red button
 

I agree it will be a nice addition. Sorry, you just bore the brunt of my frustration thats all, people moaning like buggery that it hasn't turned up yet. :mad:

Re: sky sports red button
 

any news yet when were getting it?

Re: sky sports red button
 

My last interaction with retensions/customer service said they have no idea when it will arrive.

Re: sky sports red button
 

Sounds like within next
48 hourrs then :-)

Re: sky sports red button
 

LOL maybe.:):D

Re: sky sports red button
 

The next forum thread question is what date will we get it on. any guesses.

Re: sky sports red button
 

I agree that VM never communicate well which is why I initially began using this forum. I guess just about everything they seem to be adding now is Sky so they don't want to shout too much about it.

Funnily enough, when I called to cancel my tv the lady said red button would launch before 28 (which is the date I asked for cancellation). But she also said Ofcom were in the process of getting Sky Atlantic for VM so I didn't believe her on anything!

Re: sky sports red button
 

l suspect she does not know what she is talking about, l do not think we will get Sky Atlantic for at least 9 months l suspect.

Re: sky sports red button
 

http://www.entertainment-iuk.com/

Re: sky sports red button
 

I think the problem is the LACK of any information coming out of VM on this.

Re: sky sports red button
 

I know but we can offer nothing more at present.

Re: sky sports red button
 

Thanks for that sirius and yes that is the case.:(

---------- Post added at 08:43 ---------- Previous post was at 08:35 ----------

So all vm can offer its customer base at present is no information.:confused:

Re: sky sports red button
 

Still thanks for your help.

Re: sky sports red button
 

Its just sales/retention talk. I know of people as far back as last August last year that were told the red button works on SS on VM before signing up only to find it didn't work once they had their installation.

Re: sky sports red button
 

If the is nothing official then we cannot say anything about it at the moment as it is business sensitive information.

Re: sky sports red button
 

Its not your fault but Virgin lack of communication with customers is one of its biggest weaknesses.

Re: sky sports red button
 

Generally the announcement is made when it's actually available. So that report is accurate I would expect a Customer News article to be on My VM etc when it's launched

Re: sky sports red button
 

It's very confusing , I would have thought if it was launching tomorrow there would have been an announcement , maybe even a calendar of coming events , another thing people need to remember is the feeds behind the red button are only in SD at least for now anyway.

Re: sky sports red button
 

It is denphone just why when something is due to launch is it "buisiness sensitive" i wonder and no info is forthcoming.:confused:

And its not the fault of any virgin media employee who posts on here as they all do ther best i am sure.