Re: Free 2 to 10 upgrade
 

Well you`re the first NTL on the mainland that Ive heard has got it. Gives the rest of us NTLers some hope. Enjoy fella:-)

Re: Free 2 to 10 upgrade
 

Pre registered for free up grade on Friday evening I am now up graded to 10Mb great service VM.

ps Halifax area HX

Re: Free 2 to 10 upgrade
 

hi did get 10 meg for a while today , but its back to 2 meg again now

Re: Free 2 to 10 upgrade
 

Hehe. They must have pressed the NTL button by mistake;)

Re: Free 2 to 10 upgrade
 

Well the New modem has arrived, I will set it up tomorrow, and give CSC a ring, with luck I will get the 10Mb upgrade down the pipe.

Re: Free 2 to 10 upgrade
 

Not really that is why they are being replaced as they came out with 512kb and are in the main very old and outdated.

Re: Free 2 to 10 upgrade
 

Update
I rang CSC this morning at 8am transferred to Technical Support, I gave them the MAC Address for the New modem, the TS lad could not get the system to rekanize the MAC Address, he transferred me to joe in the department above, joe said that the New modem should be working now! But it wasn't working and this was after rebooting the modem 3 times and rebooting the router 3 times as well, by this time it was 8:40am I sed to joe I would have to ring back later, watt I did at 10am rang CSC again transferred to TS I gave them the MAC Address again and with a reboot of the modem, router and PC I am back on line with neely 10Mb

https://www.cableforum.co.uk/images/...2009/05/77.png

http://speed.io/pics/2013/4570/speed.io.png

Re: Free 2 to 10 upgrade
 

Has anyone in area 21 had their upgrade yet ?

I spoke to Virgin CA and she said that I had already been upgraded and that I had been sent an email and I had to upload it myself. I checked my email and there is no email from Virgin. I apologise for my ignorance but how would I upload the speed via email if I do receive it later on ?

Re: Free 2 to 10 upgrade
 

I dont think theyve sent anyone an email yet, just like they havent updated the roll-out page even though the upgrades started over a week ago. What you need to do register on their site and wait. If youre exTW you probably wont have to wait so long because it looks like all TW areas are being done first, unfortunately (for me at least:-))

Re: Free 2 to 10 upgrade
 

Anyone in Manchester been upgraded yet? I registered over a week ago for the upgrade, and the new modem still hasn't arrived.

Re: Free 2 to 10 upgrade
 

/me grumbles. Am in stockton. Area 30 but no upgrade yet. Checked again earlier and nada.
50mb BB is available here too.

Re: Free 2 to 10 upgrade
 

I presume you have rebooted your modem?

Re: Free 2 to 10 upgrade
 

Same for me too, I am in Boro and nothing yet either. I am waiting for a new modem that they said i would apparently need (though i know my current one can do 10 meg), so maybe when/if i get that my speed will increase

Re: Free 2 to 10 upgrade
 

multiple times. been doing it over the past few days to check.

Re: Free 2 to 10 upgrade
 

As I said, I am ex-ntl, and I got the upgrade WITHOUT the new modem, and WITHOUT rebooting :)

edit: I did pre-register like everyone else and am awaiting the new modem!

Re: Free 2 to 10 upgrade
 

I have, rebooted on Monday and it was there. Preregistered the other week - i'm in London and my email is NTL world so assuming ex NTL.

Re: Free 2 to 10 upgrade
 

Hi,

I'm in area 31, I'm ex-NTL, and I registered for the free upgrade over a week ago. When I registered I got the message that I needed a new modem which would be sent to me within 5 working days.

Gave it 7 to be sure and today rang 0845 454 1111 to ask about my new modem. Chap I spoke to said that I wouldn't be getting a new modem because my old one can handle 10mb.

I've got an Ambit ETH/USB Combo Cable Modem and in the "Operation Configuration" it says:

Maximum Downstream Data Rate : 2148000
Maximum Upstream Data Rate : 256000

Which is most definitely 2mb - does this get remotely updated or is the guy talking out of his bum?

I then asked why, if my modem was cable of getting 10mb, was I only getting 2mb? He went on to explain that it was a phased rollout and that my area was due to receive the upgrade in June. When I pushed for something more definite he said mid-June (but he didn't sound too sure).

So, feeling a little peeved I said that since my speed hadn't been upgraded then could I have a refund, because my subscription had already gone up and that wasn't fair, and he replied that he would credit my account with £2 on my next bill. :D

Childish, I know, but it made me feel better! :cool:

Mind you, wouldn't surprise me if everything I've been told was wrong!

Re: Free 2 to 10 upgrade
 

Register page isn't working for me, and to be honest, not sure:

Do you register for speed upgrade first, and then it tells you that a change from STB to modem is needed, or do you sort that first with 150 ?

Re: Free 2 to 10 upgrade
 

If you try and register with a STB connection it will just tell you to phone Customer Services

Re: Free 2 to 10 upgrade
 

I am in Area 30 and I have been upgraded.

---------- Post added at 04:39 ---------- Previous post was at 04:37 ----------

Your speed will increase, wen you get the new modem from NTL

Re: Free 2 to 10 upgrade
 

So I just have to wait for the modem fairy then. Just out of interest why do I need the new modem to get 10meg when I know my old one can handle it? How long did it take you to get the modem delivered to boro then?

Re: Free 2 to 10 upgrade
 

Because future network changes may cause your current modem to stop working. Its future proofing.

Re: Free 2 to 10 upgrade
 

No upgrade, nor even a hint of one, here in Warrington yet. P'raps we're last in the queue after our early 50Mbps service.

To rub it in further, we had our first £20 bill yesterday.

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Hi Everyone,

I am thinking about registering for the 2-10mb upgrade, but I am worried that if I register I will be put onto a new 12 month contract.

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Fairy' I know you know that the £2 is not for the speed upgrade but just the first price increase in two years.

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Luckily I got the upgrade a couple of days ago and the bill with £20 today:p:, so not as bad ;)

Re: Free 2 to 10 upgrade
 

I did'nt realise you had to register to upgrade to 10mb. I don't recall reading this in the e-mailed letter from Richard!!
Just registered and was informed that it will be done in the next few days. Seems ridiculous to have to register for the upgrade. This hasn't been necessary in the past.

Re: Free 2 to 10 upgrade
 

The is no need to register but you will get the upgrade quicker as otherwise you would have to wait till October.

Re: Free 2 to 10 upgrade
 

Just got in and found my upgrade has been completed. I registered last week and live in ST3 which is Stoke-on-Trent.

Wed, 13 May 2009 11:15:44 GMT

Test 1: 1024K took 883 ms = 1159.7 KB/sec, approx 9556 Kbps, 9.33 Mbps
Test 2: 1024K took 863 ms = 1186.6 KB/sec, approx 9778 Kbps, 9.55 Mbps
Test 3: 1024K took 851 ms = 1203.3 KB/sec, approx 9915 Kbps, 9.68 Mbps
Test 4: 2048K took 1731 ms = 1183.1 KB/sec, approx 9749 Kbps, 9.52 Mbps

Overall Average Speed = approx 9750 Kbps, 9.52 Mbps

Good News !!!!!!

Re: Free 2 to 10 upgrade
 

Re: Free 2 to 10 upgrade
 

Noted that the optimizer generator was down :shocked:

Re: Free 2 to 10 upgrade
 

Because future network changes may cause your current modem to stop working. Its future proofing.

1 Week, By UPS

Re: Free 2 to 10 upgrade
 

Got my upgrade last night, confirmed when I logged into my VM account that now tells me I'm on 10Mb M.

Max speed I got though was only 5Mb but this could be due to one or two things...I'm still running an old 4100 as the new CM hasn't arrived yet, and I was doing the test over an 11g connection that can be a little iffy sometimes.

Anyway, not too concerned yet until I sort those 2 things out.

Re: Free 2 to 10 upgrade
 

Can anyone tell me when I will get 10Mb in the OL11 area please? Can any employee PM me please if you don't want to post it here.

Re: Free 2 to 10 upgrade
 

Warrington area has been upgraded, not sure why your not receiving 10meg...
when you signed up at virginmedia.com/gofaster did it confirm your order/upgrade request?

Re: Free 2 to 10 upgrade
 

Yep.

If I try and do it again it says I've already registered.

Re: Free 2 to 10 upgrade
 

When's Nottm being done?

Re: Free 2 to 10 upgrade
 

I registered yesterday and am upgraded today (area 14, BD)

Re: Free 2 to 10 upgrade
 

Belfast Area 26. Just got upgraded today. Now 9.77Mb/s down, 0.49 Mb/s up. Ping 22ms to Maidenhead server. Registered about 2 weeks ago. :cool:

Re: Free 2 to 10 upgrade
 

mine says https://www.cableforum.co.uk/images/...2009/05/74.png

i did register for the free upgrade

but it says when i go to try and do it again it says Oops, we're sorry but we can't recognize which broadband package you are on.

If you are a size: M customer ring 0845 4541111* and select option 4 to speak to one of our advisors.

If you're on size: L, XL or XXL broadband just check out My Virgin Media for all your latest news and free stuff!

* For phone charges please visit www.virginmedia.com/callcost

what should i do or have i been upgraded already

Re: Free 2 to 10 upgrade
 

Registered today, but it looks as if the registration is just to test your modem to see if it is suitable for the upgrade. Still in 2M at the moment in w.herts.
https://www.cableforum.co.uk/images/...2009/05/75.png

Re: Free 2 to 10 upgrade
 

Hi SUPERCOOLWILLOW and welcome to the forum.

From your speedtedt results I would say you have been upgraded. Had you not been your results would have been similar to those in nodrogd's post.

Re: Free 2 to 10 upgrade
 

Cha...ching!

https://www.cableforum.co.uk/images/...2009/05/73.png

Good enough for me.

Re: Free 2 to 10 upgrade
 

I`m just waiting to see one of those Speedtest with an NTL sticker on it:)

Re: Free 2 to 10 upgrade
 

get such terrible speeds after 9pm

https://www.cableforum.co.uk/images/...2009/05/72.png

Re: Free 2 to 10 upgrade
 

Registered on Friday, Upgraded today:D. Warrington area 20.

https://www.cableforum.co.uk/images/...2009/05/71.png

Actually received a postal flyer today as well.

Re: Free 2 to 10 upgrade
 

http://www.speedtest.net/rank/144337...g?random=88603

Received upgrade today at Dartford, Kent. Getting max download speeds. Nice One Virgin.

Re: Free 2 to 10 upgrade
 

That doesnt happen anymore i think? It's either Telewest Broadband or Virgin Media (NTL side)

Re: Free 2 to 10 upgrade
 

thanks for that

Re: Free 2 to 10 upgrade
 

I notice most people here are using speedtest.net, I personally don't find speedtest.net to be very accurate at all. I tested my connection 4 times using 4 different speedtest.net servers, clearing my browser cache's between each test. First time, it said I was getting 20MB, then 54MB, then 51MB, then 25MB.. Uh ok.. Because I know for a fact that Im on the 10MB package.. Speedio gives me 9.48MB.. More like it.

Re: Free 2 to 10 upgrade
 

ok then this is what i got on that http://speed.io/pics/2018/2799/speed.io.png

Re: Free 2 to 10 upgrade
 

http://speed.io/pics/2018/6359/speed.io.png

Still waiting in Stevenage (Ex-NTL) for the free upgrade to 10Mb. Registered interest on-line a few weeks ago. Not to fust as 2Mb was always fine and any large downloads I needed to do I would doing after 10pm and would always be ready for me in the morning. Now I feel I will have bragging rights over my brother and father who have ADSL connections and never get 8Mb.

Cheers VM.

Re: Free 2 to 10 upgrade
 

Just had a word with Virgin about non delivery of new Modem and it isnt coming
as i dont need one i already told them that ages ago Any way was told my Area
GU14 Will be upgraded in June if that helps any other locals in the GU1 NTL area

Re: Free 2 to 10 upgrade
 

Hi gulf4uk, I'm very near to Farnborough on the Surrey side of border (GU16) - looks like we'll have to keep waiting a bit longer then. My area number is 26, is yours the same? I think Farnborough, Aldershot and Camberley areas are listed individually for upgrades, but likely to be completed around the same time.

Re: Free 2 to 10 upgrade
 

June? Jesus -I hope we dont have to wait that long in Teeside.

Re: Free 2 to 10 upgrade
 

Manchester, Oldham, Rochdale....please just give me a clue some kind person (lol).

Re: Free 2 to 10 upgrade
 

VM are utterly clueless when it comes to communication. I thought they were supposed to be our "mates", "buddies" and "chums". Or summat like that. Who`s bright idea was it to have a rollout page minus the rollout info. Classy.

Re: Free 2 to 10 upgrade
 

Can Ben or anyone else for that matter confirm that, as well not involving a new 12 month contract, the free speed upgrade does not impact on any retentions deals still in force. I am on what was described at the time as a Lifetime deal currently giving a monthly discount of £19.46 on my services. I have no wish to jeopardise this but after my Son lost his discount 6 months ago despite being re-assured by VM he would not I am wary of doing anything that changes my services at all.

BTW I have never threatened to leave VM or plan to now, my deal simply came about when I rang VM to see if they had any offers on for existing customers. I couldn't believe my luck at what they offered but you don't look a gift horse in the mouth, do you?

Thanks.

Re: Free 2 to 10 upgrade
 

hi i'm in blackburn near preston how long does it take after you get the sign up email

Re: Free 2 to 10 upgrade
 

Have just spoken to India and he assures me it will take betweeb 2-24 hours for upgrade to come through. My area is Ashton-u-Lyne gtr Manchester postal area OL7. Fingers crossed.

Re: Free 2 to 10 upgrade
 

my speed went to around 5mb then back to 2mb i take this to be a good sign

Re: Free 2 to 10 upgrade
 

I went up to 10Mb today. Thats area 20 (Ellesmere Port)

Re: Free 2 to 10 upgrade
 

The email VM sent me linked to this webpage. If they ever bother to update it !!

Re: Free 2 to 10 upgrade
 

It looks as if I have just been upgraded Logged into VM & it had me down as 10mb M Haven't received an e-mail but this is a copy of the speed test I have just done. Not 10Mb but a lot better than 2Mb
http://speed.io/pics/2020/0040/speed.io.png

Re: Free 2 to 10 upgrade
 

Upgraded today in Norwich :)

Re: Free 2 to 10 upgrade
 

I have been in touch with VM regarding upgrade and was informed tonight that it's going to be the end of June before I get the upgrade. I am OL2 post code. And when I commented that VM are charging the extra monies for this non service I was told that they can do that? Like it or lump it!

Re: Free 2 to 10 upgrade
 

To League One speed? :p

Re: Free 2 to 10 upgrade
 

Technical Support on the newsgroup said they "have been advised all areas will be completed by the end of May."

Re: Free 2 to 10 upgrade
 

Ooooh interesting!

Wherebouts in the NGs is this?

Re: Free 2 to 10 upgrade
 

vm.support.bb.cable even. "Upgrade" thread

Re: Free 2 to 10 upgrade
 

Upgraded today in Cambridge (ex-NTL). Received a letter in the post yesterday and registered last night!

https://www.cableforum.co.uk/images/...2009/05/67.png

Re: Free 2 to 10 upgrade
 

Oh dear I would not hold your breath as it is supposed to be by the end of August and by the end of October for those who never registered.

Re: Free 2 to 10 upgrade
 

You meen North Yorkshire, Area reference: 30 has bean upgradide to 10Mb

It is NOT Teeside or Cleveland, it is North Yorkshire.

Re: Free 2 to 10 upgrade
 

What is North Yorkshire? I`m not I`m classed as Teeside and there have been no upgrades.

Re: Free 2 to 10 upgrade
 

This is North Yorkshire and this is the full of Yorkshire

Yorkshire outline map with a map of UK

Re: Free 2 to 10 upgrade
 

Lol. I know where Yorkshire is. Not sure what your point is. I`m not from there.

Re: Free 2 to 10 upgrade
 

I am in Middlesbrough the point is a lot of people think that Middlesbrough, Stockton on Tees and so on is Cleveland or Teeside it is Yorkshire.

Where are you?

Re: Free 2 to 10 upgrade
 

I never mentioned the Boro. Dont know where you get the impression I did? I`m a bit further North.
Just to add - Teeside is a metropolitan area of which both Stockton and Middlesboro are part.

Re: Free 2 to 10 upgrade
 

Stockton and Middlesbrough are NOT a part of Teeside, for one good reason Teesside doesn't egzist, Show me Teesside on a Ordnance Survey map, you can't because Teesside doesn't egzist.

I didn't say that you were from Middlesbrough, but I am guessing that you are from Redcar! If yes I believe that Redcar has bean upgraded to 10Mb

P.S.

If you are in Area reference: 30 it has bean upgraded to 10Mb

Look on your Bill for the Area that you are in!

"O" You may need a new Cable Modem from NTL

Good Look with your upgrade to 10Mb

Re: Free 2 to 10 upgrade
 

http://en.wikipedia.org/wiki/Teeside
http://www.britannica.com/EBchecked/...14783/Teesside

Im from Hartlepool which is also classed as area 30 and we havent been upgraded. Nottingham is also 30 IIRC.

Re: Free 2 to 10 upgrade
 

Anyone been upgraded in Leicester LE67 (Coalville) yet? ex ntl.
I registered last week in April

Re: Free 2 to 10 upgrade
 

No upgrade for me yet in Stevenage ex ntl area 24 although I'm now being charge £20 on my bill from today. Maybe VM will drop the config file during the day.

Re: Free 2 to 10 upgrade
 

HI Can one of you nice NTL\ Virgin chaps on the ground who seem as much
in the dark as we are try to get Management to update the Area upgrade page
with something like the Truth as to when areas will be done . Seems India has
a list but is that anywhere near correct .

Re: Free 2 to 10 upgrade
 

tdadyslexia full area upgrades are not done based on the area code on your bill, they are not even done in full based on a particular hubsite on the network. Those who register for early upgrade appear to be upgraded as and when the codes are applied to their accounts, the all customer uplifts will happen as and when VM decide but certainly won't be done by entire franchise area at once so what's on your bill and which county you are in are a non-issue. Hubsites are usually all done at once but it depends on the size of the hubsite and how many CMTS are in it.

Re: Free 2 to 10 upgrade
 

I'm in area 30 (Loftus) and no upgrade yet :(

Re: Free 2 to 10 upgrade
 

I thought that browsing was a bit slicker this morning (Was somewhat pedestrian since I upgraded to Firefox 3)

Great!

Re: Free 2 to 10 upgrade
 

OL11 anyone?

Re: Free 2 to 10 upgrade
 

Hi Gulf4, I just got off the phone from VM, they tell me the whole GU area will be complete by 1st June - I do hope their right :) The UK call centre I spoke too, took the time to talk to the tech guys (I was on hold a while) to get the latest estimate.

Re: Free 2 to 10 upgrade
 

Just had the most confusing of telephone calls with Customer Services (UK based). They said that nobody gets the 10Mb upgrade until October??? If you register now, you get updated in October I was told by an agent. If you don't register they won't upgrade you from 2Mb to 10Mb was the gist of her explanation. She then said I can change you to 10Mb now and it will work out 50p cheaper than what you are currently paying.
I mentioned this forum and that some of you guys had this 10Mb already-are you sure you did nothing?

Re: Free 2 to 10 upgrade
 

The agent you spoke to is wrong - just look at the forums (avforums, digitalspy etc.) and you'll see there have been lots of folk already upgraded.

My understanding (and confirmed in call to VM this morning) is that if you register you will get the 2 to 10 upgrade as soon as your area has been upgraded. However, if you don't register, then everyone on 2Mb M package will automatically be upgraded in October.

If you were offered 10Mb now for 50p cheaper than your currently paying, then why not go for it! I can't take that option because I would lose part of the large 'loyalty discount' I currently have, which means it would cost me more to go to 10Mb L.

Re: Free 2 to 10 upgrade
 

HI

Thats BLOTCH Now you can see from later replies the whole thing is confused
as ever . What i dont understand is the area we are in has 10MG anyway my
Son in Same building already has 10 has had for 2 years at least . so i assume
the FREE Upgrade is a differant setup than the already in use 10mg there that
confused even more . As far as am aware 90percent CAN already recieve 10mg
thats what i was told its a money thing well isnt it always .
No matter get there in the end

Tony

Re: Free 2 to 10 upgrade
 

Hi Tony, Yes everyone (almost) can already get 10Mb if required (in theory). But to move all the 2Mb M customers onto 10Mb will cripple the network, that's why this upgrade is linked to the 50Mb upgrades that are currently underway - Then some of the 10Mb L & 20Mb customers can move onto (share) the DOCSIS 3 network, leaving room for the 10Mb M customers on the existing network. Hope that makes sense! Basically (according to experts in this forum) in areas that have had the 50Mb network upgrade there will be much more network capacity for the 2Mb M customers to be upgraded to 10Mb M. Hopefully soon for us...

Brian

Re: Free 2 to 10 upgrade
 

I was told my upgrade had been applied yesterday after registering at the start of the week. It's gone from around the 1.8 / 1.9mb mark to a giddy 2.37mb. Whoosh! I have whiplash from my new supersonic speed. :rolleyes:

Re: Free 2 to 10 upgrade
 

Hehe, that would be the real killer - wait all this time for the upgrade and it turns out to be crap:-)

Re: Free 2 to 10 upgrade
 

and an extra £2 to boot! :monkey:

Re: Free 2 to 10 upgrade
 

My apologies for the misinformation I uploaded yesterday regarding when I would be upgraded to 10MB I foolishly believed Customer Care and all he said. The feedback today was that Upgrades will start in May and last till October and they have no idea what order the areas will be done in. This proves the adage to expect the worst from Virginmedia and you will never be disappointed.

Re: Free 2 to 10 upgrade
 

Running like a Rolls-Royce here now. Peaking at 8.5MB, lowest 4.5M.B so far. Just need to keep an eye on my bill now...lol.