Re: New Speed Upgrades 8th March. (Part 3)
 

Read the thread we have on the 'cap', & check the news article we put up. ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

Dunstable area now on 3MB service using the link above. No re-boot necessary.:D

Re: New Speed Upgrades 8th March. (Part 3)
 

So you expect everyone with an STB to request a SACM, not exactly practical, the point is that STB users are always last, but never told this..

Re: New Speed Upgrades 8th March. (Part 3)
 

hello called c/s was told ive been updated but no speed change here ive got an older motorola modem could this be the cause

Re: New Speed Upgrades 8th March. (Part 3)
 

according to customer services your all lyers for saying youve been upgraded... lmfao

Re: New Speed Upgrades 8th March. (Part 3)
 

Give it an hour and reboot.

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm in the PO12 area on 750k using a Pace STB

I get my new Samsung STB on Thursday afternoon

How do I get current STB to update to 1Mb before I get 2Mb service on Thursday?

I'm also using a LinkSys EtherFast Cable Router

Re: New Speed Upgrades 8th March. (Part 3)
 

We have had constant news items about the speed threads.

http://www.cableforum.co.uk/article/...from-8th-march is one such example.

Re: New Speed Upgrades 8th March. (Part 3)
 

upgraded here in Kirklees using the tier upgrade.

The page automatically rebooted my CM and I got the new speed.

Re: New Speed Upgrades 8th March. (Part 3)
 

just got off the phone from CS a nice woman called karen she sed am currently on 1.5meg she tried changing package it wont let her says currently ammending package she sed u can reboot or wait to see what happens so am going to reboot and post bk feedbk here. she said the MANCHESTER area is all this week so get ready boys

Re: New Speed Upgrades 8th March. (Part 3)
 

lmao, tell him/her to check the codes :p

Re: New Speed Upgrades 8th March. (Part 3)
 

Cardiff is Langley? Right?

Re: New Speed Upgrades 8th March. (Part 3)
 

Surely you've asked for a Samsung box because the current STB can't handle the new speeds, so I can't understand why you are trying to get the current STB to handle the new speeds (esp when you're getting the Samsung in 2 days) :confused: :shrug:

Re: New Speed Upgrades 8th March. (Part 3)
 

I just did the manual upgrade to 2mb, i can now download at 239kb a second and upload at 23kb a second.

Re: New Speed Upgrades 8th March. (Part 3)
 

Just upgraded manually in Herts. Thanks very much to everyone at NTL for the new speeds and at cable forum for the great coverage :tu:

Re: New Speed Upgrades 8th March. (Part 3)
 

Neil, I read on this forum that the Pace STB will be auto-upgraded to it's max capable speed of 1Mb for 750k users, til they get their new Samsung STB

Re: New Speed Upgrades 8th March. (Part 3)
 

Am at work right now so can't check my service. however looknig at some things it looks like I might have the speed upgrade.

Re: New Speed Upgrades 8th March. (Part 3)
 

Yes.

Re: New Speed Upgrades 8th March. (Part 3)
 

What sort of speeds are you getting download and upload? God knows how long before Belfast is upgraded.! :erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Using online speed upgrade method, and I get this error:

Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

Advice?

Thanks

Re: New Speed Upgrades 8th March. (Part 3)
 

Re: New Speed Upgrades 8th March. (Part 3)
 

BTW, I'm on the Bromley platform

PO12 is Gosport, Hampshire

Re: New Speed Upgrades 8th March. (Part 3)
 

your using the wrong username and password, it needs to be the first one ntl gave you, eg..

john.smith45
s987654237

hth
__________________

:erm: but his cable modem is in front of the router...:D

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm using the right username/password mate. I think its the router....might be a case of ringing NTL.

Tried re-booting the SACM but still on 750k.

Re: New Speed Upgrades 8th March. (Part 3)
 

Does this mean that the areas stated will be first on the list to get the speed upgrades or is this another issue all toghether?

Re: New Speed Upgrades 8th March. (Part 3)
 

the router will not affect the upgrade. when you say you want to upgrade ntls server checks the mac addy of you cable modem against the username and password you entered. If the is no match then it gives that error.

I'm behind a router and the upgrade went straight through.

Re: New Speed Upgrades 8th March. (Part 3)
 

Other than seeing a noticable increase in speed, how do you know when the upgrade has been done.

Is there some utility that I can download to measure my speed?

Re: New Speed Upgrades 8th March. (Part 3)
 

Crikey everyone is living in this thread today !!! So many people viewing.

I hope to upgrade tonight. What area is Leicester in ?

Re: New Speed Upgrades 8th March. (Part 3)
 

lmao how is 2mb 1.5 times faster than 750k, which is what your pic says?

Re: New Speed Upgrades 8th March. (Part 3)
 

http://www.adslguide.org <-- use their speedtest on the left hand menu

Re: New Speed Upgrades 8th March. (Part 3)
 

The Midlands last time I looked! :D

(Langley I think)

Re: New Speed Upgrades 8th March. (Part 3)
 

Re: New Speed Upgrades 8th March. (Part 3)
 

So STB users will have to wait a few weeks then? :( We always seem to be last.

Re: New Speed Upgrades 8th March. (Part 3)
 

178 people, wow..hot topic or what

Re: New Speed Upgrades 8th March. (Part 3)
 

Gawd,

After 25 Minutes on the phone they have said I have been upgraded. After being transfered about 7 times because the people before could not access my account details :confused:

But now at last they ay Im upgraded. Of course no way of telling untill I get home to test.

Re: New Speed Upgrades 8th March. (Part 3)
 

Look at http://www.cableforum.co.uk/board/article.php?a=22

Re: New Speed Upgrades 8th March. (Part 3)
 

Well Darlington or Teeside is not mentioned on that and i have already been upgraded to 3mb. I live in Darlington. Could be that the network around this area was already able to deliver the new speeds so no work was needed, where as the areas listed need network upgrades? I'm no network technician, just a guess :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Thanks. Not got it yet.

Re: New Speed Upgrades 8th March. (Part 3)
 

Long queue on the phones then?

Looks like I'm gonna have to phone! Looking forward to the wait!

Re: New Speed Upgrades 8th March. (Part 3)
 

Quick question on behalf or a relative: Can you upgrade from 300k to 1mb via the manual method? If not then can CS do it yet?

Re: New Speed Upgrades 8th March. (Part 3)
 

Just out of curiosity, what speeds are you getting download and upload Kb/s?

Re: New Speed Upgrades 8th March. (Part 3)
 

Around 375kb/s Down. Around 35kb/s Up

Re: New Speed Upgrades 8th March. (Part 3)
 

I would have expected somewhere between 345 and 370kb/s

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm upgraded to 2mbit here in Peterborough, had to do it manually. Not found anything to download yet though :p:

Re: New Speed Upgrades 8th March. (Part 3)
 

How much more would it cost for extra bandwidth? I don't want it to cost too much since I will go over 3GB by about 1GB each month :(

Re: New Speed Upgrades 8th March. (Part 3)
 

nice! that'll do me.. :D

Right, now which illness do I fake to get out of work and have a go ;)

Re: New Speed Upgrades 8th March. (Part 3)
 

basingstoke get 3mb end of month so customer services say......

Re: New Speed Upgrades 8th March. (Part 3)
 

Did you try it manually and it tell you it wasn't available?

Re: New Speed Upgrades 8th March. (Part 3)
 

If you read the news article, you'd know that it hasn't been announced/decided yet.

Re: New Speed Upgrades 8th March. (Part 3)
 

Nothing has been decided on this yet - and won't be until later in the year when the hard capping is enforced.

Of course, I wouldn't worry too much: hard capping is "coming soon"....

;)

Phil.

Re: New Speed Upgrades 8th March. (Part 3)
 

God im so jealous..........:dozey: my upgrade better hurry up.

Re: New Speed Upgrades 8th March. (Part 3)
 

I know the feeling The last person i spoke to was really helpful and sorted it no problems, the other 2 is another matter even asked me if i had changed my postcode recently :shocked: :shocked: :shocked: :shocked: :shocked: :shocked:

Re: New Speed Upgrades 8th March. (Part 3)
 

Im downloading stuff i don't need just to see the DL speeds :erm::p:

Re: New Speed Upgrades 8th March. (Part 3)
 

upgraded :D

Re: New Speed Upgrades 8th March. (Part 3)
 

If anybody is interested thanks to a very nice woman at CS called Catherine I've now managed to change from 1.5Mb to 2Mb in the NG17 area of Nottingham. Possibly the quickest call I've ever had to NTL CS.

Apparently the free upgrades to 3mb had already gone through but now I'm going to save money :D

Just need to get home to check speeds now.

Re: New Speed Upgrades 8th March. (Part 3)
 

Best ring up CS when I get home then :D

Re: New Speed Upgrades 8th March. (Part 3)
 

Glasgow area - Just upgraded to the big 2MB "whoo hoo!!!" . need to download something now just to show off.

Re: New Speed Upgrades 8th March. (Part 3)
 

I've just got off the phone and they said they couldnt do it! I even said my next door neighbour had it done, and she said that it wasnt possible as they were all being done automatically!

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

Re: New Speed Upgrades 8th March. (Part 3)
 

would not let me pass username and password so i called the end of month i was told so we will wait

Re: New Speed Upgrades 8th March. (Part 3)
 

I did it via the link...

Re: New Speed Upgrades 8th March. (Part 3)
 

I'm trying to test out my speed... can anyone access http://www.apple.com/trailers ? I'm getting a 404 :(

:edit: seems the proxy I was on is knackered, can anyone from NTL look into pete-cache-4.server.ntli.net?

Re: New Speed Upgrades 8th March. (Part 3)
 

Can't get the link to work - keeps saying that it cant get my MAC address and my username and password are 100% correct as I've checked. Got them to send me an email with my details in.

Annoying to say the least.

Re: New Speed Upgrades 8th March. (Part 3)
 

I am also in Glasgow. Found info on Neowin. Upgraded to 2Mbps a few mins ago. Just done a speed test and its all good. :D

Re: New Speed Upgrades 8th March. (Part 3)
 

it works on mine and I'm behind a linksys router - as handyman says you must get the password and user name right or it dont work. my user name worked when I added @ntlworld.com to it.

Re: New Speed Upgrades 8th March. (Part 3)
 

tried cm reboot then try link? (just in case)

Re: New Speed Upgrades 8th March. (Part 3)
 

whats the upgrade link?

Re: New Speed Upgrades 8th March. (Part 3)
 

Tried adding the @ntlworld.com bit but still no luck. and my username and password are deffo right

Re: New Speed Upgrades 8th March. (Part 3)
 

hmmm... iv now been upgraded... 2MB line, yet i dont download anything faster than 106kb/s ... wierd

Re: New Speed Upgrades 8th March. (Part 3)
 

If you think your having issued because of the router then unplug the router and plug the cable modem directly into the computer. Dont forget to reset both tpo refresh your ip's though.

Of course you may be on a seg that has not been upgraded yet.

Re: New Speed Upgrades 8th March. (Part 3)
 

what a pain in the bum! :(

Re: New Speed Upgrades 8th March. (Part 3)
 

I'd just like to say, THIS is why people get so frustrated at NTL. If you are rolling out technologys it is custom (rolling anything out actually) to have team meetings, nationwide, site wide, whatever, in order to ensure that the Customer receives the correct information.

I have counted, and I have heard 5 different responses to the same question from NTL Customer support.

this is the reason people leave NTL - not service outages, or possibly Hard Caps.....Sort it out for crying out loud. Professionalism means nothing anymore?

Wiggz

(and no, it's not the Customer Support staff's fault....the fault lies higher)

Re: New Speed Upgrades 8th March. (Part 3)
 

Good comment mate. I share your view.

Re: New Speed Upgrades 8th March. (Part 3)
 

Wow, hot topic to say the least!

Re: New Speed Upgrades 8th March. (Part 3)
 

Hi, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just been onto NTL to swap my set top box to a Samsung box so I can receive the faster speeds when they arrive. I was told that they arenââ‚ ¬Ã¢â€žÂ¢t issuing any new STB until at least the 4th April. So I asked why should I be paying £24.99 for a 750k service when there are others getting a 2 MB service for the same money. I was told a letter would be coming out to me explaining what is going on! Well done NTL another great idea, badly executed. Hasnââ‚ ¬Ã¢â€žÂ¢t anyone heard of pre- planning within NTL?

John https://www.cableforum.co.uk/images/local/2005/03/7.gif

P.S Anyone within the Wirral had their speeds increased yet?

Re: New Speed Upgrades 8th March. (Part 3)
 

I've just dropped an email to one of my ex colleagues who are still at NTL to try and sort this confusion out, I do know though that the product codes have been added to SMS, ICMS and Harmony SABS/Onyx weeks ago it may well be that CS Staff have been told they are not allowed to manually upgrade customers so getting irate with a poor CSR is not going to help anybody.

Re: New Speed Upgrades 8th March. (Part 3)
 

Gooner, believe me, I dont like getting irate with CS if there following strict orders. But in this case there have been numerous responses to the same question. Its plainly not right. They should have a set procedure. They knew this was going to happen but didnt put any specific plan in place.

Thats the problem. It lies with the management. Not CS reps in particular, but it doesnt help aswell when they dont know what your talking about!!


207 viewers now mate!!! Surprised the forum hasn't completely crashed yet!

Re: New Speed Upgrades 8th March. (Part 3)
 

It has, twice already :erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Is anyone else thinking ok now Im upgraded now what? I feel like I ought to download stuff but theres nothing I really need.

Re: New Speed Upgrades 8th March. (Part 3)
 

No upgrade Coventry. If anything abit slower today and erattic today. I can not upgrade to any other tiers as I always get this error (no SMS details). What ever that means. Using surftboard modem. I wasn't orginally given a user name and password by NTL everything a bit different 4 years ago you chosse your own then had to ring in to register mac address none of this putting in discs lark. I did change my main user name and password due to spam and haven't had any webspace for over two years.

Re: New Speed Upgrades 8th March. (Part 3)
 

Its worth here taking a deep breath and and a sip of reality, NTL are providing customers with a *FREE* upgrade doubling your current download speeds and have not given a date for when this should happen so demanding compensation or some sort of money off because Bob down the road has got something you havent is churlish and comical to say the least.

Re: New Speed Upgrades 8th March. (Part 3)
 

woooooooooooot

i went to the tier migration page and it gave me the no sms error, rang customer services i got straight through to a lovely australian :naughty: the system was refusing to find all of my details through the site.

she then asked me if i wanted to upgrade my speed, i said yes is 3mbit available ?

she said: yes it is

me: is it £37.99

she said: yes it is

she said: its available as of today!

me: and it has a 1GB daily usage limit ?

she said: let me see with the details i have....yes its 1Gb daily usage

me: ok

3 seconds later:

she said: all done your now on the new speed!

me: thank you very much, thanks bye....


i went to reboot my cm straight away and:





Tue, 8 Mar 2005 12:00:18 UTC
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

:D :D :D

Re: New Speed Upgrades 8th March. (Part 3)
 

you lucky dog!

Re: New Speed Upgrades 8th March. (Part 3)
 

fortunatly I just re-installed windows so plenty of softwares updates to test the connection...:D

Re: New Speed Upgrades 8th March. (Part 3)
 

BB3 1, Darwen

Used the online upgrade and now on 3mb :dmonk:

Re: New Speed Upgrades 8th March. (Part 3)
 

i know!

now all i need to do is when i have some time is to tweak my windows settings to get the best possible data throughput :D

Re: New Speed Upgrades 8th March. (Part 3)
 

here here.

what do ntl think they are doing my connection has gone from 512k to 600k to 750k to 2mb and the price is still the same, i think i'll complain too.:erm:

Re: New Speed Upgrades 8th March. (Part 3)
 

Johnstone area, but Pailsey also done as is Greenock as my collegues have all upgraded.

Re: New Speed Upgrades 8th March. (Part 3)
 

Would a seg that hasn't been upgraded yet stop you from upgrading through a link such as https://autoreg.autoregister.net/cgi..._tiermigration ?

I would have thought that they would not want people upgrading in areas that required some work and would instruct NTL staff not to upgrade any customers asking for the upgrade in those areas until the work was done. But bypassing the human element and using the link just mentioned should mean that you are able to get the new config file as it appears the old config files are no longer on the apgrade site systems.

Re: New Speed Upgrades 8th March. (Part 3)
 

I may just go to 2MB, as long as my parents will let me :)

Re: New Speed Upgrades 8th March. (Part 3)
 

Cable Forum server?

Re: New Speed Upgrades 8th March. (Part 3)
 

i just upgraded to 3mb using the online page.....i live in colchester, essex....which poll box do i select?

Re: New Speed Upgrades 8th March. (Part 3)
 

I think all the new upgraded people must be maxing out there new connection all I have had today is a downgrade from 750kbs to 473.50 Kbps
which is around 59.19 KB/s Thanks Alot NTL. :td:
_
Was working lovly till upgrades started happening !
_________________

I think all the new people must be maxing out there new connection all I have had today is a downgrade from 750kbs to 473.50 Kbps
which is around 59.19 KB/s Thanks Alot NTL. :td:

Re: New Speed Upgrades 8th March. (Part 3)
 

I would assume that theres someone like bbking logging in to the servers and running a script that sends out the config files and reboots the modems. Once each area is complete I would guess that they will run some tests, possibly phone a few people see if alls gone ok the move on to the next area. This process will take some time.

So no doing the upgrade yourself will not be affected.

They would not have released the upgrade if the areas could not cope with it, there will have been many tests for this and if they have doubled the bandwidth that they give us then there has to be more availble now on the network, it would seem madness to run at a max of 3mb, My guess is that the network has a theorectical limit of 10mb now. (its used to be 3mb before the upgrades).

Re: New Speed Upgrades 8th March. (Part 3)
 

Well said. :tu:

Re: New Speed Upgrades 8th March. (Part 3)
 

Try this thread to identify whether you are 'Langley' or 'Bromley':

http://www.cableforum.co.uk/board/sh...ad.php?t=20425

Re: New Speed Upgrades 8th March. (Part 3)
 

I don't think too many people KNOW about it yet, so i doubt the problem is due to people going mad with the new speeds. I think it's more likely that ntl are still carrying out maintenence on the networks, to allow the new speeds. I've been upgraded to 3mb in Belfast, but i'm not getting the full speed, usually about 2.6mb. No doubt there will be some teething troubles for a few days/weeks while it all gets sorted out.

Re: New Speed Upgrades 8th March. (Part 3)
 

Really?

That's just fascinating.....

Re: New Speed Upgrades 8th March. (Part 3)
 

It's true, NTL are bad at this.
Whilst I was working for them there was loads of stuff that appeared on here well before we knew about it, and I was on the front line, the technical support desk.

I would not be surprised if very few people have been told about this speed upgrade, and if they had it would have been minimal information.

Re: New Speed Upgrades 8th March. (Part 3)
 

it's bloody amazing as only 3 years ago I was paying £50 a month for 1mb via set top box. then they unbundled it so I could have just cable modem. and now for £38 a month you can have 3mb. progress.

Re: New Speed Upgrades 8th March. (Part 3)
 

No good complaining about that to NTL mate, they won't do anything. :)

It's even worse if you are on the top tier. They have just had the nerve to double that to 3Mb at no extra cost. What are they playing at? If I was on the top tier I would cancel my contract immediately and move to one of those wonderful ADSL packages which only give you 2Mb. :D :D :D :D