Cable Forum
Page 5 of 5 1234 5
Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   *ALL* Speed Upgrade Discussion In Here Please (Part 2) (https://www.cableforum.uk/board/showthread.php?t=24294)

dr wadd 04-03-2005 10:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
The problem here is that some users, particularly the heavy users, are not willing to pay their fair share of what they are using now and would throw a fit if asked to pay more for the upgrades needed for future use.
Really? I tend to think that NTL have only themselves to blame in this regard. I was one of the customers paying 50 quid a month for the 1mbit service, and I wasn`t the only customer doing so. But what did NTL do, they dropped the price. By this point in time they would have probably been forced to do so by market pressures, but those pressures weren`t really there when the price drop did come in to force, all they did was end up losing cash and then they have the audacity to bleat on about the fact that funds are running low.

Wiggz 04-03-2005 11:05
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Hmm....Mr Scrotnig takes calls from Customers Day in day out.....wonder why this plethora of customers would ever want to ring Customer Services..... *amazement* (!)

On topic.....I was basically ****** off when they said they were introducing caps....but it is more of an issue as to what they do if you go over the cap now....charges....do what plusnet are gonna do...drop to 150k.....what?? Be interesting.

If NTL wants only a certain type of users....they should not pussy foot around with supposed caps (over the last 12 months) and simply enforce it.....everyone then would know where they stand.

'Tis like everything they do....takes and eternity, and then when eventually rolls out, bares no resemblence to the original plan. (Digital TV anyone - anyone actually runnign that with no problem....I've never managed it :) )

Wiggz

scrotnig 04-03-2005 11:22
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Wiggz
Hmm....Mr Scrotnig takes calls from Customers Day in day out.....wonder why this plethora of customers would ever want to ring Customer Services..... *amazement* (!)
This shows the danger of assumptions.

1) I am not in customer services
2) Not all of my customers are spoken to on phone calls, and even then not all of them have phoned in.
__________________

Quote:
Originally Posted by dr wadd
With the cable companies, considering that they do have an effective local monopoly (and please, I`m not going to go into why for some people other providers are not an option again) they have a responsibility to look at more that simple profits.
NO they DON'T! :mad:

What makes people think this?

Read my earlier post again. ntl are out to make a profit, like any other large company. They don't have any 'social' or 'moral' responsibilities.

You need to read up on the origins of the capitalist system and also the free market economy.

Unless the regulator instructs otherwise, ntl are not obliged to pay any consideration whatsoever to whether their customers have any alternative suppliers.

DieDieMyDarling 04-03-2005 11:22
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
I think i'd be a lot more willing to accept caps if it was backed up with a fully working service. I've never had a problem with dropping speeds, or anything that would be associated to other peoples heavy useage affecting me, but i HAVE suffered from many, many problems with email, newsgroups, complete cut outs of my service entirely, useless customer service (when i finally get through), etc.

I'd have a lot more respect for ntl if they put the money into FIXING those problems, before doubling (at least) everyone's speed, just to keep the shareholders and investors happy, only to cap people because their network can't handle it. And i'm betting that even AFTER the caps, ntl will still suffer from the same problems, like last time they upgraded, when we were told the upgrades to the system would sort out the problems.

scrotnig 04-03-2005 11:24
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Wiggz
'Tis like everything they do....takes and eternity, and then when eventually rolls out, bares no resemblence to the original plan.
That's because the market changes rapidly and ntl have to react to it. If they didn't, people on here would scream about them not reacting to changes in the market...DAMNED IF THEY DO, DAMNED IF THEY DON'T!

Quote:
Originally Posted by Wiggz
(Digital TV anyone - anyone actually runnign that with no problem....I've never managed it :) )

Wiggz
Well I have. On three set top boxes, all at once.

dr wadd 04-03-2005 11:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
Unless the regulator instructs otherwise, ntl are not obliged to pay any consideration whatsoever to whether their customers have any alternative suppliers.
I did not say that NTL were obliged, I said they have a responsibility, they are two entirely different things. Having a responsibility does not automatically mean that it is automatically mandated by an outside authority.

Skaara 04-03-2005 11:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
NO they DON'T! :mad:

What makes people think this?

Read my earlier post again. ntl are out to make a profit, like any other large company. They don't have any 'social' or 'moral' responsibilities.

You need to read up on the origins of the capitalist system and also the free market economy.
NTL have a legal obligation to provide a service! I'm sure once they carry out the 'upgrades' there will be a lot of fuss.

If you think we live in a free market economy under the New Labour government you are mistaken sir. The 'market' is soon going to screw ntl right in its rectum :).

scrotnig 04-03-2005 12:53
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by dr wadd
I did not say that NTL were obliged, I said they have a responsibility, they are two entirely different things. Having a responsibility does not automatically mean that it is automatically mandated by an outside authority.
A private company does not have ANY responsibility to tailor its services according to whether there's any competition.

I sincerely hope some of the posters to this thread never go into business. Wonderful and Utopian though your ideals may be, the UK economy doesn't work like that.
__________________

Quote:
Originally Posted by Skaara
NTL have a legal obligation to provide a service! I'm sure once they carry out the 'upgrades' there will be a lot of fuss.

If you think we live in a free market economy under the New Labour government you are mistaken sir. The 'market' is soon going to screw ntl right in its rectum :).
I fail to see the relevance of this post to what I had posted.

If ntl are about to get screwed for introducing caps, then it's very bad news for the likes of BT, Wanadoo, Nildram, PlusNet, Tiscali, Brightview and many others.

Or are caps only a problem when it's an excuse to bash ntl?

I'll repeat for what feels like the eightieth time: members of this forum need to stop thinking they are 'typical' broadband users. They aren't. ntl alone has over a million broadband customers. I daresay other providers have similar numbers. In all these cases, the vast, overwhelming majority of users have no problem with it because they never get near.

Wanadoo and Tiscali alone report massive, massive demand for their entry level services...with a 1gb cap!
So why is ntl's entry level service going to be so bad with a 3gb cap? :confused:

dr wadd 04-03-2005 13:08
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
A private company does not have ANY responsibility to tailor its services according to whether there's any competition.

I sincerely hope some of the posters to this thread never go into business. Wonderful and Utopian though your ideals may be, the UK economy doesn't work like that.
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.

You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.

scrotnig 04-03-2005 13:20
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.

You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
Which returns neatly to my other point. The overwhelming majority of customers aren't bothered by caps. I'm afraid it's a fact.

So, if there's no legal obligation to not have caps, and most of the paying customers don't care either way......what's the problem?

Answer: the problem is a few people on here who cannot accept that their strongly held view is not typical of most of ntl's customers.

Remember, I speak here as someone who doesn't really like caps and would be happier if there were none. But I'm realistic about it.

orangebird 04-03-2005 13:21
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.

You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
Narrow vision??? pot kettle blah blah.

Customers arten't leaving - the numbers are climbing every quarter. Or do you want to ignore that FACT, as it doesn't suit your agenda?

NSR 04-03-2005 13:29
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Hi I'm New! I've been glancing over some of the posts on the forthcoming speed increases. There seems to be a lot of concern on capping, My personal view on this is that NTL's sytem is inadequate for 'ordinary users' (whoever they maybe):confused: as it stands at the moment and any speed increase is welcome and long overdue, as has been stated before.
I digress! :blush:

My Comment on Capping
I'm on 750 and access speeds to Webmail is laughable, so I redirect it to Microsoft:Yikes: .
At the moment if you go over the 1Gb daily limit NTL 'backdoor' you on port80, if you use ZA it generates a warning that your computer is being hacked, but ZA has prevented it.(they also hide under the guise of Virgin.net when they do this)
This suggests to me that NTL are already trying to identify errant users, and have the already started to implement their capping strategy.:td:
I have been 'backdoored' by NTL no less than 15 times over the weekend, that's when I do most of my downloading. (and I thought 'hacking' was illegal:scratch: )

Perhaps someone else can confrim this.

I hope this information is useful and of interest in the Speed Upgrade/Capping debate.
If this has been mentioned before I appologise for not studiously reading every post, as there are quite a lot of them!!!:sorry:

regards to all
NSR:waving:

ian@huth 04-03-2005 13:31
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by dr wadd
And once again you've totally ignored the fact that I specified that this was not a mandated responsibility. With a non-mandated responsibility the company can choose to ignore if if they so wish, as NTL have done, and frankly this is pretty much par for the course with NTL.

You have such a narrow vision of the whole situation. Yes, NTL are there to make a profit, but they cannot be blindly led by profit alone as they do need customers to make that profit. If they focus purely on profit and not what the customers want they will soon leave, taking that profit with them.
Yes, you're quite right, NTL do need customers in order to make a profit. What they don't want are customers that cost a three figure sum to service who only pay a fraction of that for the privilege.

Can you justify why other customers should subsidise the heavy users who don't want to pay the right price for the service they are getting.

Don't you think that the heavy users have a moral responsibility to stop freeloading.

orangebird 04-03-2005 13:32
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by NSR
[font=Times New Roman][size=4]Hi I'm New! I've been glancing over some of the posts on the forthcoming speed increases. There seems to be a lot of concern on capping, My personal view on this is that NTL's sytem is inadequate for 'ordinary users' (whoever they maybe)<snip>
If you don't know 'who' the normal user is, how can you have an opinion on whether the system is adequate or not?

What do you consider 'normal' use?

NSR 04-03-2005 13:38
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
I did not say 'normal'

jtwn 04-03-2005 13:39
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
:dozey:

DieDieMyDarling 04-03-2005 13:41
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by orangebird
Narrow vision??? pot kettle blah blah.

Customers arten't leaving - the numbers are climbing every quarter. Or do you want to ignore that FACT, as it doesn't suit your agenda?
Ntl say the numbers are rising every quarter, and BT are boasting how many people leave then come back. Maybe lots of people are joining ntl, when fed up with BT, then find out that BT were actually more reliable. (jesus, i never thought i'd ever make a positive post about BT, i feel dirty now).

orangebird 04-03-2005 13:42
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by NSR
I did not say 'normal'
pedant.

ORDINARY then. What's an ordinary user, and what's ordinary use?
__________________

Quote:
Originally Posted by DieDieMyDarling
Ntl say the numbers are rising every quarter, and BT are boasting how many people leave then come back. Maybe lots of people are joining ntl, when fed up with BT, then find out that BT were actually more reliable. (jesus, i never thought i'd ever make a positive post about BT, i feel dirty now).
speculate all you like. my post was fact.

Nemesis 04-03-2005 13:44
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Cap discussions should go in the CAP thread .....

DieDieMyDarling 04-03-2005 13:51
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
Yes, you're quite right, NTL do need customers in order to make a profit. What they don't want are customers that cost a three figure sum to service who only pay a fraction of that for the privilege.

Can you justify why other customers should subsidise the heavy users who don't want to pay the right price for the service they are getting.

Don't you think that the heavy users have a moral responsibility to stop freeloading.
They do subsidise heavy users. They always have done. All ISP's do. It's all relative. Someone who pays 37.99 now for 1.5mb and uses it to check email, play games a few times a week, and surf a lot (justifying the 1.5mb speed), subsidises someone else who is on the same service but maybe downloads 28GB a month. Same with 300k, lots of people probably just use it to check emails and look around a few forums etc. They subsidise someone else on the same tier who does the same things, but plays a lot of online games and downloads porn every day.

The only way to change this is to charge per MB. Then if someone only uses 120mb a month they pay for exactly that, and someone else who downloads 120GB a month, pays for exactly that. But no company will do that, as they know they have to keep the customers sweet. Subsidisation is a much needed part of the trade.
__________________

Quote:
Originally Posted by orangebird
pedant.

ORDINARY then. What's an ordinary user, and what's ordinary use?
__________________



speculate all you like. my post was fact.
Your post was based on what NTL claim, not necessarily fact. In the same way that my reply was based on what BT claim, not necessarily fact. Neither company would admit if if they were being hammered. It's business talk. One of them is lying, and i know who my money is on. :D

Neil 04-03-2005 13:58
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Ok-I've *just* been passed the following information....

Quote:
Originally Posted by ntl

Roll out begins 8th march with new tiers avaiable immediately to new customers.

750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb, there will be no change to their usage allowance & a postal letter will inform them of their free upgrade (a webpage will inform them when their upgrade will take place)

750K customers with a black (Pace) Set Top Box receive a free automatic upgrade to 1Mb, as this is the maximum speed this equipment can support. There will be no change to their usage allowance, & this service will not be available to other existing or new customers. & a postal letter will inform them of their free upgrade, & for customers willing to arrange a visit to their home, we will be happy to provide a free Set Top Box swap-out to receive the 2Mb service.

300K customers can upgrade to 1Mb, if they accept a 3GB/month usage allowance, these customers can upgrade online or by calling customer services
That's all I have so far, I'll keep you all updated. :)

N.

orangebird 04-03-2005 13:58
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
<snip>

Your post was based on what NTL claim, not necessarily fact. In the same way that my reply was based on what BT claim, not necessarily fact. Neither company would admit if if they were being hammered. It's business talk. One of them is lying, and i know who my money is on. :D
Err, no, it's fact. ntl cannot publish made up figures. It's illegal. :dunce:

Hans Gruber 04-03-2005 14:00
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Neil
Ok-I've *just* been passed the following information....



That's all I have so far, I'll keep you all updated. :)

N.
Well you can't complain about that :D

Assuming by "no change" they mean, they will continue to not enforce the soft cap

purenuman 04-03-2005 14:14
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
The only way to change this is to charge per MB. Then if someone only uses 120mb a month they pay for exactly that, and someone else who downloads 120GB a month, pays for exactly that. But no company will do that................
But NTL are introducing metered BB later this year are they not??? :D :p:

dr wadd 04-03-2005 14:23
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by orangebird
Narrow vision??? pot kettle blah blah.

Customers arten't leaving - the numbers are climbing every quarter. Or do you want to ignore that FACT, as it doesn't suit your agenda?
I'd have hoped you'd notice that my comments were forward looking with the longer term in mind. It doesn`t matter whether numbers are climbing now, if NTL are not forward looking they will drop again in the future. NTL aren`t developing their network correctly, they are merely firefighting, and sooner or later this is going to catch them out. That's being narrowminded, and you've amply demonstrated that by only being able to look at what is happening *now*.

jtwn 04-03-2005 14:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Neil
Ok-I've *just* been passed the following information....



That's all I have so far, I'll keep you all updated. :)

N.
*Just* eh.

I refer you to post #334, from 20 hours ago.

On the ball i see :p:

DieDieMyDarling 04-03-2005 14:37
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by orangebird
Err, no, it's fact. ntl cannot publish made up figures. It's illegal. :dunce:
They have done in the past. FACT. :D

sav112 04-03-2005 14:43
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
so there should be a apply option for 300k users to be upgraded on the NTL web site soon then?

jtwn 04-03-2005 14:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Phone up i've heard.

orangebird 04-03-2005 14:46
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
They have done in the past. FACT. :D

really? got any info to support that?

scrotnig 04-03-2005 14:52
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
Ntl say the numbers are rising every quarter, and BT are boasting how many people leave then come back. Maybe lots of people are joining ntl, when fed up with BT, then find out that BT were actually more reliable. (jesus, i never thought i'd ever make a positive post about BT, i feel dirty now).
The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.

BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.

DieDieMyDarling 04-03-2005 15:07
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by orangebird
really? got any info to support that?
Do a search on this site, there are many threads with the info.
__________________

Quote:
Originally Posted by scrotnig
The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.

BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.
I disagree, i think BT are doing a lot better than they were. Now with third party ADSL, the business is booming. Give it 6 months or so, and i really think it's gonna be a hard battle.

Neil 04-03-2005 15:17
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.

BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.
There's a big difference there Scrot'-I'm willing to bet my bottom $ that the reason that most people "leave" BT is for cheaper calls via CPS, & not because of their crappy service.

I would bet that the reason that most people leave ntl is poor service/billing etc, rather than finding a cheaper deal elsewhere.

(Just my opinion, so bite me)

scrotnig 04-03-2005 15:20
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
I disagree, i think BT are doing a lot better than they were. Now with third party ADSL, the business is booming. Give it 6 months or so, and i really think it's gonna be a hard battle.
I am sure they are, they could scarcely do much worse, but I am talking telephone services here, not ADSL.

There are loads of better, cheaper providers than BT for phone calls. TalkTalk, 18866, OneTel, just to name three I can recommmend.
__________________

Quote:
Originally Posted by Neil
There's a big difference there Scrot'-I'm willing to bet my bottom $ that the reason that most people "leave" BT is for cheaper calls via CPS, & not because of their crappy service.

I would bet that the reason that most people leave ntl is poor service/billing etc, rather than finding a cheaper deal elsewhere.

(Just my opinion, so bite me)
To an extent, you're right, but don't be fooled into thinking nobody leaves BT due to poor service either. I speak to quite a few that do, they are absolutely no angels in this regard.

Me? I've got a BT line as well an ntl one. I rarely have to speak to BT but when I do they have always been great. But also, when I moved house last year, I arranged my service transfer with ntl as if I was an ordinary customer, by ringing up, to see what happened, and that was great too. Neither of these cases means either firm has no issues in this regard.

Neil 04-03-2005 15:20
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
**Update 2**

Quote:
Originally Posted by ntl
Current Broadband Only offers will cease - 3Mths 1/2 price Broadband & £15.99/£19.99

New Broadband Only offers will commence - 1st Month free - All Speeds


How much will the new services cost?
 1Mb - £17.99 (3GB monthly usage allowance)
 2Mb - £24.99 (1GB daily usage allowance)
 3Mb - £37.99 (1GB daily usage allowance)

Q. Which ntl Broadband customers are being automatically upgraded?
Current 750K and 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb. The customer doesnââ‚ƚ¬Ã¢â€žÂ¢t need to do anything †“ no extra equipment is needed or for an engineer to visit. A postal letter will be sent to them shortly. At the same time a microsite will inform them when their upgrade will take place. Further details will be provided in a PIB before letters are sent to customers.

Current 750K customers with a black (Pace) Set Top Box will be automatically upgraded to 1Mb, as this is the maximum speed their equipment can support. There is no change to their usage allowance, therefore differentiating it from the new 1Mb service with a 3GB allowance for £17.99. This service will not be available to any other customers. A postal letter will be sent informing them of the upgrade. For customers willing to arrange a visit to their home, we will be happy to swap out the black (Pace) Set Top Box for a new silver (Samsung) Set Top Box at no extra cost to them.

Q. When will this automatic upgrade take place?
The majority of 750K and 1.5Mb customers will be upgraded in the coming weeks. However, some customers are currently served on areas of the network which must be upgraded to ensure that all of our customers continue to receive a high quality of service. The process of network upgrades is anticipated to be completed within the next few months.

Q. Why are 300K customers not included in the automatic upgrade?
300K customers are required to accept a different usage allowance of 3GB/month to upgrade to 1Mb. 3GB/month is more than enough for most customers, allowing for approx 10 hours of surfing per day. Customers who wish to upgrade receive it for free and can do it online or by calling customer services. Customers who choose to stay with the 300K service may do so.

Q. Can existing customers upgrade to the new speeds and then move back to an old speed?
No. Once a customer has upgraded to the new speeds they cannot move back to an old speed. (i.e. 300K, 750K or 1.5Mb services)

Q. Can existing customers transfer between the old speeds?
No. Existing customers cannot upgrade or downgrade between old speeds.
 No movement between 300K, 750K, or 1.5Mb
 Alternatively, the customer can upgrade to a new speed (1Mb, 2Mb or 3Mb)
 Any further tier migration should only be a re-grade between 1Mb, 2Mb or 3Mb

Q. What are the upstream speeds for the new services?
 1Mb - 100K upstream
 2Mb - 200K upstream
 3Mb - 300K upstream

Q. Will there be usage allowances on the new services?
Yes, ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s usage allowances for the new services are as follows:
 1Mb - £17.99 †“ 3GB per month
 2Mb - £24.99 †“ 1GB per day (same as 750K usage allowance)
 3Mb - £37.99 †“ 1GB per day (same as 1.5Mb usage allowance)

What happens if I reach my usage allowance?

Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their daily usage allowance, where such excessive use impacts the quality of service for other ntl broadband customers.

Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005. Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:
 Upgrade to a tier of service with a higher usage limit
 Choose to be billed for any incremental usage above their limit
 Choose to use the service for the remainder of the month at a lower speed
Metered broadband anyone....?

I'll let you know as soon as I have any more.

orangebird 04-03-2005 15:41
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by DieDieMyDarling
Do a search on this site, there are many threads with the info.
__________________

Sorry, I've searched and could find nothing - got any links to hand? Or is it really just all crap? :)

Hans Gruber 04-03-2005 15:54
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
So has the 300k service been dropped then (apart from for existing 300k users)?

scrotnig 04-03-2005 16:04
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Hans Gruber
So has the 300k service been dropped then (apart from for existing 300k users)?
Yes. That's been known for ages.

jtwn 04-03-2005 16:04
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their daily usage allowance, where such excessive use impacts the quality of service for other ntl broadband customers.
YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS!!!! !!!!

:tu::tu::tu::tu::tu::tu::tu::tu::tu::tu::tu::tu::t u::tu::tu:

Hans Gruber 04-03-2005 16:05
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
Yes. That's been known for ages.
Oh I thought they were running that alongside the 1gb. I guess I should pay more attention...

ian@huth 04-03-2005 16:14
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
Yes. That's been known for ages.
What was that mention of 300k for £15.99 on Simon Duffy's presentation then? :confused:

purenuman 04-03-2005 16:18
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
What was that mention of 300k for £15.99 on Simon Duffy's presentation then? :confused:
Things change.....

Like the £25 upgrade fee and the hard caps on 2&3mb...

Come on keep up :D

ian@huth 04-03-2005 16:35
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by purenuman
Things change.....

Like the £25 upgrade fee and the hard caps on 2&3mb...

Come on keep up :D
I refuse to comment on the grounds that it may incriminate me. :D

But then. :)

Simon's presentation seemed to suggest this was something different to the speed increases. It was still being mentioned in Jacques Kerrest's presentation in January.

HairDude 04-03-2005 20:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Is there/will there be an upload cap? If so, how much?

-
HairDude

downquark1 04-03-2005 20:45
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
In my opinion they wouldn't need to cap upload with speeds this low.
__________________

A question on the technicallities.

When a customers get the necessary hardware upgrade from STB will the new speeds immediately come through or will it need to activated from customer services?

Chrysalis 04-03-2005 20:49
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Ok lets think for a moment, most of the UK populations see's this as the choice.

BT NTL AOL WANNADOO

BT play dirty games like I seen with my friend, his adsl install got put back a month then after he found out from nildram 3 hours later BT cold called him saying they could do it the next day if he switches to BT isp.

As a consumer the best isp's are generally unknown, which is why the poor ones have such high amount of customers. BT's cap has only been on for around a month or so they didnt activate it until january so I wouldnt expect much fallback from it until after 6 months then we will see if they carry on gaining customers.

Leaving NTL isnt simple I say time and time again, it involves changing phone provider as well and some people are limited to NTL only, NTL DO have a local monopoly, they are not tied by the same guidelines that BT have by ofcom and the government and they dont have to wholesale their service.

I will get the name of the norway isp the next time I speak to my friend, although they lost 40%, it doesnt mean I said NTL will lose 40% it was meant to show what can happen when drastic changes are made.

Sorry I dont sit here all day posting every 15 mins, I dont know if people are been paid by ntl to or not but I have better things to do then spend the day arguing my point, I know I am not wanted by my isp as I dont fit their 50% operating profit requirement.

Chrysalis 04-03-2005 21:25
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
isp name is telenor year 2002/2003, gives you something to google on now if you really feel its important.

ian@huth 04-03-2005 21:41
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
Ok lets think for a moment, most of the UK populations see's this as the choice.

BT NTL AOL WANNADOO
Pure supposition, have you asked them all.

Quote:
Originally Posted by Chrysalis
BT play dirty games like I seen with my friend, his adsl install got put back a month then after he found out from nildram 3 hours later BT cold called him saying they could do it the next day if he switches to BT isp.
One example, hardly evidence of how they treat most customers.

Quote:
Originally Posted by Chrysalis
As a consumer the best isp's are generally unknown, which is why the poor ones have such high amount of customers. BT's cap has only been on for around a month or so they didnt activate it until january so I wouldnt expect much fallback from it until after 6 months then we will see if they carry on gaining customers.
Who says, the general public are not as thick and ill informed as some make out. Why not expect fall out until after six months? The ones on here who say the minute caps are introduced they will leave NTL immediately if not before.

Quote:
Originally Posted by Chrysalis
Leaving NTL isnt simple I say time and time again, it involves changing phone provider as well and some people are limited to NTL only, NTL DO have a local monopoly, they are not tied by the same guidelines that BT have by ofcom and the government and they dont have to wholesale their service.
It is quite simple, ask Neil.

NTL do not have any local monopoly, FACT.

Quote:
Originally Posted by Chrysalis
I will get the name of the norway isp the next time I speak to my friend, although they lost 40%, it doesnt mean I said NTL will lose 40% it was meant to show what can happen when drastic changes are made.
Something so significant would be easily found on Google but nobody can find any mention of it.

Quote:
Originally Posted by Chrysalis
Sorry I dont sit here all day posting every 15 mins, I dont know if people are been paid by ntl to or not but I have better things to do then spend the day arguing my point, I know I am not wanted by my isp as I dont fit their 50% operating profit requirement.
I'm glad you don't have to sit here posting all day, it means you can get about a bit, some of us can't although we dearly wish we could.

I don't work for NTL, don't own shares in NTL and think their DTV sucks. Some people can see the facts without having to be paid.

Where does the 50% operating profit come from?

scrotnig 04-03-2005 22:07
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
Ok lets think for a moment, <snipped garbage>.
You don't half talk some pure unadulterated tripe.

Stop It 04-03-2005 22:17
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
isp name is telenor year 2002/2003, gives you something to google on now if you really feel its important.
http://www.telenor.com/ir/presentati...ian_market.pdf

They lost 6, SIX percent of ADSL market share between 2002/2003, not 40. nice BS story though, shame you couldnt google it to check before proclaiming it.

Neil 04-03-2005 22:24
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
It is quite simple, ask Neil.
As simple as clicking on a link Ian: http://www.cableforum.co.uk/board/sh...78&postcount=1

Getting ADSL is a matter of one phone call to BT, & signing up on the website of the ISP of your choice.

Nothing else needed.

Chrysalis-I'm afraid you appear to be talking nonsense. :)

purenuman 04-03-2005 22:27
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
isp name is telenor year 2002/2003, gives you something to google on now if you really feel its important.
You mean 6% then...

:rofl: :rofl: :rofl:

And they went to ISPs who introduced caps shortly after :D

Stuart 04-03-2005 22:30
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
Ok lets think for a moment, most of the UK populations see's this as the choice.

BT NTL AOL WANNADOO

BT play dirty games like I seen with my friend, his adsl install got put back a month then after he found out from nildram 3 hours later BT cold called him saying they could do it the next day if he switches to BT isp.
I'll admit, I have heard BT have been less than cooperative with other ISPs (from reputable news sources)

Quote:
As a consumer the best isp's are generally unknown, which is why the poor ones have such high amount of customers. BT's cap has only been on for around a month or so they didnt activate it until january so I wouldnt expect much fallback from it until after 6 months then we will see if they carry on gaining customers.

There's nothing stopping the "better" ISPs advertising.

Quote:
Leaving NTL isnt simple I say time and time again, it involves changing phone provider as well and some people are limited to NTL only, NTL DO have a local monopoly, they are not tied by the same guidelines that BT have by ofcom and the government and they dont have to wholesale their service.
If no other service were available locally, then NTL would have a local monopoly. There are few places in this country where ADSL is not available. Perhaps where it is not, people should be pressuring BT?
I will agree that changing telecoms suppliers is not easy, but it is possible.

Quote:
Sorry I dont sit here all day posting every 15 mins, I dont know if people are been paid by ntl to or not but I have better things to do then spend the day arguing my point, I know I am not wanted by my isp as I dont fit their 50% operating profit requirement.
OK....As with Ianauth, not sure where you got the 50% requirment though.. I think NTL would be happy not to make a loss on a customer though.

ian@huth 04-03-2005 22:53
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Stop It
http://www.telenor.com/ir/presentati...ian_market.pdf

They lost 6, SIX percent of ADSL market share between 2002/2003, not 40. nice BS story though, shame you couldnt google it to check before proclaiming it.
They may have lost market share but look at the increase in customer numbers and revenue. I can't see a loss of 40% of their customers rather a huge gain in the number of customers and that's with increased capping. :D :D :D :D :D :D

What will the next super revelation be, it makes you wonder. :D :D :D

Foo Fighter 04-03-2005 23:09
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Foo Fighter
Rang up told the CS girl she said the upgrade is in the pipeline but theres no definate date, i said it starts 17th of march and and explained the whole upgrade lol. She said i seem to know more than CS.

She wouldn't give me upgrade so i said i want to upgrade to 1.5mb so she had to upgarde me lol.

Nice new sammy due on friday :)

Well in true ntl style they showed up, he asked what needs doing i said i need a sammy and he didnt look happy, he didnt have any samsungs on him and neither did any other installer in the francise. So he gave me another pace stb for no reason to get paid for the job which is fair enough. Said he'd be back later as someone was bringing some sammys down from manchester but never came back. Hope he shows up tommorow now :)

You gotta love this company, no two parts of it communicate with each other they could easily have put samsung needed on the job detail .

Good luck trying to get a samsung in a few weeks there like gold dust now by the looks of things

Bill C 05-03-2005 00:03
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
They may have lost market share but look at the increase in customer numbers and revenue. I can't see a loss of 40% of their customers rather a huge gain in the number of customers and that's with increased capping. :D :D :D :D :D :D

What will the next super revelation be, it makes you wonder. :D :D :D
Quote:
Originally Posted by Stop It
http://www.telenor.com/ir/presentati...ian_market.pdf

They lost 6, SIX percent of ADSL market share between 2002/2003, not 40. nice BS story though, shame you couldnt google it to check before proclaiming it.
Well said :clap:




Its all the same wild statements as we have seen before. I am starting to get bored with it now. I dont think i need to bring up the other wild and wacky statements we have been subjected to :) However look at my sig if you do need reminding

Nikko 05-03-2005 01:48
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
You don't half talk some pure unadulterated tripe.
Totally.

I said this weeks ago and got 3 red reps from the cronies for my trouble. I think since they have realised that one of theirs is worth 1/30th of mine but hey - its fun learning ;)

Chrysalis 05-03-2005 02:37
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
You don't half talk some pure unadulterated tripe.
says it all
__________________

Quote:
Originally Posted by Neil
As simple as clicking on a link Ian: http://www.cableforum.co.uk/board/sh...78&postcount=1

Getting ADSL is a matter of one phone call to BT, & signing up on the website of the ISP of your choice.

Nothing else needed.

Chrysalis-I'm afraid you appear to be talking nonsense. :)
HAHA

1 - ADSL isnt available in all cable areas
2 - Some landlords dont allow BT
3 - It needs a BT line might be restricted by parents etc.

wait.. it is simple just move house :)

Chrysalis 05-03-2005 03:14
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by purenuman
You mean 6% then...

:rofl: :rofl: :rofl:

And they went to ISPs who introduced caps shortly after :D

Dunno where the 40% came from that number was from somewhere, but 6% was obviously enough to make them revert.

Now I await for the vultures to come in on this mistake and claim everything I say is wrong.

scrotnig 05-03-2005 07:25
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
HAHA

1 - ADSL isnt available in all cable areas
2 - Some landlords dont allow BT
3 - It needs a BT line might be restricted by parents etc.

wait.. it is simple just move house :)
Are you for real?
1) Cable isn't available in all ADSL areas either.

2) NTL have a monopoly because some landlords won't allow BT to be installed? But wait! Some landlords won't allow ntl to be installed as well!

3) Might be restricted by parents? I see, so ntl should have their ability to compete restricted by monopolies regulations on the grounds that someone's parents won't allow a competing service to be installed? Like I said earlier, you don't half talk some pure unadulterated crap.

Were you drunk when you wrote that post, since I cannot believe you're actually serious about it.

etccarmageddon 05-03-2005 07:55
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
3 - It needs a BT line might be restricted by parents etc.
:rolleyes: what! blame the parents for no ADSL!

Neil 05-03-2005 08:10
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
HAHA

1 - ADSL isnt available in all cable areas
& Vice Versa.

Quote:
Originally Posted by Chrysalis
2 - Some landlords dont allow BT
That is just pure, 100% garbage, & by posting such weak replies you are highlighting the fact that you have run out of sensible things to say.

Quote:
Originally Posted by Chrysalis
3 - It needs a BT line might be restricted by parents etc.
Ah.....diddums.....:cry:

Quote:
Originally Posted by Chrysalis
wait.. it is simple just move house :)
It is if you have half a brain about you. All you need to do is ring BT & get the line taken back, then go onto Pipex/BT's/Nildram website & sign up-it couldn't get much easier, even for someone like you.

mmm 05-03-2005 08:32
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Mick
Oh the memories and the reasons why I got BB as well, what with dialup and in the days of metered dialup, no internet before 6pm ;), clock watching, crap download rates. Who remembers the joys of X-Stream 0800? :p:
...
I do, did you find out how to crash the advert stream which sppeded up the free connection by at least 10% (dead slow to very slow!)

I also had freemail which was email via 0800.

Horace 05-03-2005 09:04
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by neil
 3Mb - £37.99 †“ 1GB per day (same as 1.5Mb usage allowance)
I thought the allowance was balanced over a month and not daily, also thought that the higher speed package was getting a higher allowance. Someone enlighten me.
I guess it's pretty pointless staying on the highest tier now since 1.5mb/s is fast enough for me so 2mb will also suffice. No point in throwing away cash. I won't be suprised if a lot of people leave the highest tier and probably the service as a whole when hard capping comes in later in the year if the 1gb per day cap stays and is enforced.
NTL will struggle getting new customers on the two top tiers too where they have a choice of adsl.
According to the Adslguide poll of 15,000 people only 10% of users use less than 1gig/day..strange considering what gets regularly quoted here. Maybe 13,000 people were lying in the poll.

JohnHorb 05-03-2005 09:14
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Horace
According to the Adslguide poll of 15,000 people only 10% of users use less than 1gig/day..strange considering what gets regularly quoted here. Maybe 13,000 people were lying in the poll.
Methinks you're confusing 1GB per MONTH with 1GB per DAY in these results

scrotnig 05-03-2005 09:17
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Horace
I won't be suprised if a lot of people leave the highest tier
Possibly. remains to be seen.
Quote:
and probably the service as a whole
No! The vast majority of users aren't remotely bothered. Once again, you're taking your own situation and assuming it applies to every other user.
Quote:
According to the Adslguide poll of 15,000 people only 10% of users use less than 1gig/day..strange considering what gets regularly quoted here. Maybe 13,000 people were lying in the poll.
Again, no! The users of ADSL guide, like here, are generally highly net savvy, high usage internet users. So it's no great surprise to learn that most of them use more than 1gb per day. Yet again, such users represent a tiny, tiny, tiny fraction of a particular ISP's user base as a whole.

I don't know why people seem unable to accept this when it's quoted as hard fact by people who would know.

Can people PLEASE try to understand that the vast majority of ntl's broadband customers are just about ok with websites and email? They don't even know what things like webforums actually are. Most people's use of the internet is far far different to the use by people on here.

Horace 05-03-2005 09:28
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
But it isn't my situation at all, I rarely breach 1gig/day but do once or twice a month. I got the "grab all you can" bit out of my system years ago. Most of my usage is this and the speed cap thread :P.

scrotnig 05-03-2005 09:30
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Horace
But it isn't my situation at all, I rarely breach 1gig/day but do once or twice a month. I got the "grab all you can" bit out of my system years ago. Most of my usage is this and the speed cap thread :P.
Well I can understand that.

In the interests of fairness, I call upon ntl to exempt usage caused by viewing the speed and cap threads on Cableforum.

jfknight 05-03-2005 09:59
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
I just hope they plan the upgrades better this time.

Last time we had a bandwidth upgrade back in August, NTL managed to cut off my *Business* Internet service for 6 days, due to sheer lack of planning and internal communication on their part!

Apart from being given just 48 hours notice (and in peak holiday season) of the outage to migrate the circuits, information as to exactly what would be affected was seriously lacking. For example the fact that the IP address ranges were all changing.

For those of us with static IP addresses, this change in IP address ranges meant not only that things like VPN's needed reconfiguring, but also that Cable Modems had to be de-registered and re-registered to pick up the "new" static IP's. Unfortunately neither 1st or 2nd line support seemed to be aware at the time that the "autoreg" site was down for an extended period of planned work at the same time they were rolling these bandwidth upgrades. This meant that if you got de-registered, you were unable to re-register the CM and there was no alternative or manual means of doing it. This happened to me, and the inconvenience of reconfiguring VPN links and other affected systems paled into insignificance given that I was completely cut off for the best part of a week. The technician I spoke to on 1st line agreed with me that it was unacceptable for a business service and said he would raise an internal complaint.

I also raised an official complaint, which was totally ignored despite being sent several times via fax, email and registered post. I finally had a response last February after OTELO intervened.

As I say, hopefully this migration will be better thought out.

Bill C 05-03-2005 11:04
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
Dunno where the 40% came from that number was from somewhere, but 6% was obviously enough to make them revert.

Now I await for the vultures to come in on this mistake and claim everything I say is wrong.

You say you dont know where the 40% statement was from, well look HERE

Quote:
I will get the name of the norway isp the next time I speak to my friend, although they lost 40%, it doesnt mean I said NTL will lose 40% it was meant to show what can happen when drastic changes are made.
Have posted a link to all of what you said. Dont want it said i changed your words or was selective :).

I will remove the British Gas stuff as it's been done to death i think :)

scrotnig 05-03-2005 11:09
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by jfknight
I just hope they plan the upgrades better this time.

Last time we had a bandwidth upgrade back in August, NTL managed to cut off my *Business* Internet service for 6 days, due to sheer lack of planning and internal communication on their part!

Apart from being given just 48 hours notice (and in peak holiday season) of the outage to migrate the circuits, information as to exactly what would be affected was seriously lacking. For example the fact that the IP address ranges were all changing.

For those of us with static IP addresses, this change in IP address ranges meant not only that things like VPN's needed reconfiguring, but also that Cable Modems had to be de-registered and re-registered to pick up the "new" static IP's. Unfortunately neither 1st or 2nd line support seemed to be aware at the time that the "autoreg" site was down for an extended period of planned work at the same time they were rolling these bandwidth upgrades. This meant that if you got de-registered, you were unable to re-register the CM and there was no alternative or manual means of doing it. This happened to me, and the inconvenience of reconfiguring VPN links and other affected systems paled into insignificance given that I was completely cut off for the best part of a week. The technician I spoke to on 1st line agreed with me that it was unacceptable for a business service and said he would raise an internal complaint.

I also raised an official complaint, which was totally ignored despite being sent several times via fax, email and registered post. I finally had a response last February after OTELO intervened.

As I say, hopefully this migration will be better thought out.
All of the above is totally unacceptable and an utter disgrace. You have a business connection, exactly what did they think you were supposed to do?

I hope you were suitably recompensed. The hwole point of having a business connection is that you should be able to rely on it to a reasonable degree to support your business. Some faults may be unavoidable, but total incompetence is completely avoidable.

zer0 05-03-2005 11:32
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
"1Mb - £17.99 †“ 3GB per month"
on which planet??

i just hope my pace STB gets switched asap

ian@huth 05-03-2005 12:47
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
Dunno where the 40% came from that number was from somewhere, but 6% was obviously enough to make them revert.

Now I await for the vultures to come in on this mistake and claim everything I say is wrong.
Telenor in Norway is very similar to BT in the UK. Mainly a fixed line and mobile telephone provider with other interests, particularly ADSL broadband and dial-up internet. They lost market share in 2003 just as BT are losing it here. Telenor statistics show:

ADSL retail market share % Q4 2002 - 67% Q4 2003 - 61%

Average residential revenue per user 2002 - 114 NOK 2003 - 158 NOK

Total revenue residential internet 2002 - 861,000,000 NOK 2003 - 1,116,000,000 NOK

During 2003 ADSL penetration increased from 9% to 17%

80% ADSL subscription growth in 2003

45% of ADSL customers volume capped at start of 2003, 84% at end of year

Now where did that loss of 40% of its customers come from?

Can you explain your statement " 6% was obviously enough to make them revert." Revert to what?

Customer numbers nearly doubled during 2003 with customers paying more for their services and having more capping.


EDIT: All the above figures relate just to the internet side of Telenor.

Paul 05-03-2005 13:13
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by Chrysalis
HAHA

1 - ADSL isnt available in all cable areas
2 - Some landlords dont allow BT
3 - It needs a BT line might be restricted by parents etc.
:rofl: :rofl: :rofl: :rofl:

Thank you Chrysalis - that reply has just made my day - I think it's probably the funniest post I have seen this week. :cool:

Foo Fighter 05-03-2005 13:31
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by zer0
i just hope my pace STB gets switched asap
good luck they swopped mine for another pace for no reason cause they have no sammys. Gonna have to ring up again to get them to come round and swop the stb again and if they have no sammys in the van they just give you another pace stb so they get paid for the job :/

Chrysalis 05-03-2005 13:58
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by scrotnig
Are you for real?
1) Cable isn't available in all ADSL areas either.

2) NTL have a monopoly because some landlords won't allow BT to be installed? But wait! Some landlords won't allow ntl to be installed as well!

3) Might be restricted by parents? I see, so ntl should have their ability to compete restricted by monopolies regulations on the grounds that someone's parents won't allow a competing service to be installed? Like I said earlier, you don't half talk some pure unadulterated crap.

Were you drunk when you wrote that post, since I cannot believe you're actually serious about it.
This was in response to neal saying its easy to switch to adsl nothing to do with local monopoly, BT have no monopoly since there are dozens of adsl isp's.
__________________

Quote:
Originally Posted by Neil
& Vice Versa.


That is just pure, 100% garbage, & by posting such weak replies you are highlighting the fact that you have run out of sensible things to say.


Ah.....diddums.....:cry:


It is if you have half a brain about you. All you need to do is ring BT & get the line taken back, then go onto Pipex/BT's/Nildram website & sign up-it couldn't get much easier, even for someone like you.
Both me and my sister landlord forbid a BT line, I am sure we not the only 2 people in the UK who have restrictions as to what line can be installed in rented property.

Come back to real life please not everything is rosy, there are people who have broadband for their kids so of course the parents thing is true also, the kids have broadband from what their parents pick so obviously in that case they got no power switching to BT.

Of course what do people do to leave NTL if no ADSL in area??

Come on guys you can do better then this.
__________________

Quote:
Originally Posted by Bill C
You say you dont know where the 40% statement was from, well look HERE



Have posted a link to all of what you said. Dont want it said i changed your words or was selective :).

I will remove the British Gas stuff as it's been done to death i think :)
Bill, I meant where I got it from I am well aware I posted it thank you. That figure was stuck in my head from something to do with that isp thats why I thought it was 40%.
__________________

I am no longer going to post on speed upgrades or cap thread, because too many points arent even responded to eg. early morning cap excempt period, I think the valid points made just wont stick in to some people and they ignore it and just argue against the easy stuff. I have asked some particular questions over 3 times and noone defending ntl over this responded to them.

So like others I will just wait now downgrade to the middle tier and see how it goes.

ian@huth 05-03-2005 14:04
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Are there any areas where you can get cable but not get ADSL?

Stop It 05-03-2005 15:01
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Quote:
Originally Posted by ian@huth
Are there any areas where you can get cable but not get ADSL?
Yes, I for one got NTL because ADSL was a year away, now I can get 2Mb ADSL if I wish but i'm sticking with NTL because in fairness my service has been top notch, and Im looking forward to 3Mb :)

Carth 05-03-2005 15:05
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
I'm really trying to follow all this stuff in a serious manner ... inbetween laughing at the bitchiness it's causing (c'mon folks, lighten up ;) )

But this has me puzzled now ..

Quote:
Originally Posted by scrotnig
.... The users of ADSL guide, like here, are generally highly net savvy, high usage internet users. So it's no great surprise to learn that most of them use more than 1gb per day. Yet again, such users represent a tiny, tiny, tiny fraction of a particular ISP's user base as a whole.
From that, I read that NTL are applying caps (yeah I know this is the speed thread) so the tiny,tiny,tiny fraction of users don't spoil it for the many thousands (?) of users who just browse a few sites/forums and check their EMail :shrug: Seems strange to me .... have I interpreted it wrongly ??

Paul 05-03-2005 15:11
Re: *ALL* Speed Upgrade Discussion In Here Please (Part 2)
 
Please continue this discussion in the new Part 3 topic ;

http://www.cableforum.co.uk/board/sh...ad.php?t=25058

Thanks.


All times are GMT. The time now is 03:12.
Page 5 of 5 1234 5
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum